Punteggio Tripadvisor 4.5/5 40 recensioni
Swissôtel Wellness Resort Alatau Almaty
Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
Coordinate GPS:43.19633, 76.81227
E-mail di contatto
Accesso: 23 km / 14.29 mi 5 hrs walk / 30 min drive
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Check-in dalle - Check-out fino alle
Un concetto culinario davvero unico e attentamente creato, che trasporta gli ospiti in un viaggio gastronomico senza pari. Mentre squisiti sapori che fondono Oriente e Occidente, fanno ritrovare agli ospiti l'amata cucina mediterranea.
Wellness Restaurant is reserved for those who value healthy eating. Daily mindful eating suggestions stimulate all the senses and bring a revitalizing and healing experience. Menu specialties include vegan and vegetarian classics, as well as raw food
Le recensioni dei nostri clienti
Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutturePer saperne di più
Punteggio Tripadvisor 5.0/5
aKaN A Recensione certificata TripAdvisor
The hotel is excellent. great staff and comfortable rooms. all the staff is very competent, polite and friendly. Special thanks to Anel and Altynai, you were the ones who made the stay even more pleasant and better.
Dear 913akana, Warm greetings from Swissôtel Wellness Resort Alatau Almaty. Thank you for choosing our hotel and for sharing your experience with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope that your stay will be at the highest level. Best wishes, Guest Relations Department.
Not responsible service
Punteggio Tripadvisor 1.0/5
_I5286FM Per affari - Recensione certificata TripAdvisor
Service seemed nice, until they forgot to serve suhoor (breakfast for Fasting people during Ramadan). There was no one in the restaurant, went to the reception, who said to come again to the restaurant. In the end they didn’t provide any food. Such a disappointment. Such unprofessionalism
Dear I5286FM, Warm greetings from the Swissotel Wellness Resort Alatau Almaty team, we would like to thank you for your full review and honest assessment of the hotel service, this is very important for us, because we always make every effort to ensure that our guests' stay is comfortable and enjoyable. Therefore, we paid special attention to studying the circumstances of your review and the possible reasons for your dissatisfaction. We sincerely hope that we will have the opportunity to welcome you to our hotel in the future and provide you with the most enjoyable experience. We look forward to meeting you again! Sincerely, Guest Relations Department.
Not recommended at all!
Punteggio Tripadvisor 2.0/5
209gelag Recensione certificata TripAdvisor
Terrible approach to customers.. They overcharge us during check in. Hotel is more than half empty and asked half night fee for late check out. Change coffee at breakfast, add smoked salmon. Beer is hot, no gas. Room service works just perfect. Reception strictly rules, not helpful or any extra approach!
Dear 209gelag , Thank you for taking the time to share your experience at the Swissotel Wellness Resort Alatau Almaty! We are sincerely sorry that the shortcomings in the service that you encountered had a negative impact on your overall impression of the visit. Of course, this is not the level of service that we strive to provide to our guests. We want to assure you that the comments you mentioned will be subjected to the most thorough investigation in order to continue to make the stay of guests truly comfortable. We sincerely hope that we will have the opportunity to welcome you to our hotel in the future and provide you with the most enjoyable experience. Best regards, Guest relation Department
My favorite hotel in Almaty
Punteggio Tripadvisor 5.0/5
Jonathan M Recensione certificata TripAdvisor
Excellent newest and famous hotel in Almaty. All season I have been there, area is clean, air also clean and freshness, on territory big coniferous trees, also have open pool. Hotel staff very kind, feel like at home ) Every time when I arrive to Almaty, I stay at this hotel
Dear D8256RGjonathanm, Warm greetings from Swissôtel Wellness Resort Alatau Almaty. Thank You for choosing our hotel and for sharing your impressions of our hotel with us. We really appreciate Your loyalty to our hotel. We are always happy to welcome You to Swissotel Wellness Resort Alatau Almaty and hope Your next stay will also be at the highest level. With best wishes, Department for interaction with guests.
The best hotel
Punteggio Tripadvisor 5.0/5
Balnur Y Recensione certificata TripAdvisor
We were in the Swissotel during the Christmas. It was perfect stay with our friends. The great hotel, beautiful nature, unique service, tasty food. We will come again for sure. Thank for the staff for good service
Dear Balnury2023, we really thank You for sharing this review about Your recent stay at Swissotel Wellness Resort Alatau Almaty. We are very glad that You enjoyed your stay. The whole team works very hard to provide a high standard of service and a warm, memorable experience. We will share Your comments with our employees. Thank You again for this touching feedback about your stay with us, we look forward to Your next visit. Sincerely, the Guest Relations Department.
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