Dear Guseinov, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the hotel and found everything great. We also appreciate your comment regarding the location and understand that it may not have been ideal for your sightseeing plans. Your feedback is valuable and will help us provide clearer information to future guests. We hope to welcome you back soon for another enjoyable stay. Regards, Mouché Scheepers Guest Relations

Dear A., Thank you for your kind feedback. We’re delighted to hear that you found the accommodation comfortable and enjoyed your stay with us. Knowing that you feel our hotel is worth coming back to truly means a lot to our team. We look forward to welcoming you again soon for another pleasant and relaxing stay. Regards, Mouché Scheepers Guest Relations

Dear Iuliia D., Thank you for taking the time to share your feedback regarding your recent stay at Hyde Dubai and for your continued loyalty over the years. We are pleased to hear that you appreciated our convenient location and the support provided by Inna at reception. Your kind words will be shared with her. At the same time, we sincerely apologize for the shortcomings you experienced with housekeeping during this stay. Cleanliness is a fundamental standard, and we regret that it did not meet your expectations, especially given your previous positive experiences with us. Your comments have been shared with the housekeeping management team for review and corrective action. We truly value your long-standing patronage and appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards you expect and deserve. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Saadat M., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind comments about the hotel, the room comfort, and the view, and we are pleased to know that you enjoyed these aspects of your experience. We are sorry to hear that certain elements of your stay did not fully meet your expectations. Please be assured that your comments have been noted and shared with the relevant teams, as we continuously strive to improve our guest experience. Thank you once again for choosing Hyde Hotel Dubai and for sharing your thoughts with us. We wish you all the best in your future travels. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Ekaterina K., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our location, the hotel overall, and the comfort of our rooms. At the same time, we regret to learn that our breakfast did not meet your expectations. Please rest assured that your comments have been shared with our culinary team, as guest feedback is essential in helping us enhance and refine our offerings. We truly appreciate your input and hope to have the opportunity to welcome you back in the future, allowing us to deliver an even better experience. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Iskandar I., Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback as it helps us improve and deliver the level of hospitality we strive for at Hyde Dubai. We are pleased to hear that you enjoyed aspects of your stay, including our lobby, room upgrade, and welcome amenities. At the same time, we sincerely apologize for the areas that fell short of your expectations, particularly regarding cleanliness, service consistency, breakfast quality, and your experience with our beach partner. Please be assured that your comments have been shared with the concerned teams for immediate review and improvement. Providing a seamless, comfortable, and well-organized stay for all our guests is our priority, and we regret that this was not fully reflected during your visit. We hope to have the opportunity to welcome you back in the future and offer you a much more refined and enjoyable Hyde experience. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Viktoriia P., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly appreciate your comments as they help us identify areas for improvement. We’re pleased to know you enjoyed your room and the pool area with its beautiful view of the Burj Khalifa. However, we regret to hear about the inconvenience caused during check-in, the cleanliness concerns, and the lighting in our restaurant. Please rest assured that your comments have been shared with the respective teams for review and corrective action. We value your input and hope to have the opportunity to welcome you back again, providing you with a more seamless and enjoyable experience. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Elena, Thank you for your feedback. We appreciate your kind words about our staff and location. We understand your concerns regarding the attire of individuals in public areas, and we will take your comments into consideration as we strive to maintain a comfortable environment for all our guests. Best regards, Mouché Scheepers Guest Relations

Dear IuLiia D., Thank you for your kind words. We are delighted to know that you enjoyed our convenient location, excellent service, and overall hotel experience. It was our pleasure to host you, and we look forward to welcoming you back to Hyde Hotel Dubai soon. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Olesia M., Thank you for taking the time to provide such detailed feedback about your recent stay with us. While we are pleased to hear that you found the room comfortable and that our housekeeping team was responsive, we sincerely regret that other aspects of your experience did not meet your expectations. Please accept our apologies for the shortcomings you mentioned. We are especially sorry that your husband’s birthday was not acknowledged during your stay, as this is a special occasion we would have been honored to celebrate. We also regret to hear about your disappointment with the attentiveness of our staff, the breakfast variety, and the quality of pastries. Your comments will be reviewed carefully with our culinary and service teams to ensure improvements are made. Regarding the Ibiza restaurant dress code, we understand your concern and appreciate you highlighting the lack of communication. We will work on ensuring that such information is clearly provided both at reception and on our website to avoid any inconvenience in the future. Lastly, we are truly sorry to learn of your experience with the pool bar cleanliness. Your feedback has already been shared with our operations team, and we will take immediate steps to ensure higher cleaning standards are maintained on a daily basis. We greatly value your input, as it helps us improve our services and facilities. We hope you will allow us the opportunity to welcome you back and provide a much more enjoyable and memorable experience. Best regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Denis O., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the hotel, our delicious breakfasts, and the in-room amenities such as the coffee machine. We also appreciate your comments regarding the pricing of food and drinks. Guest feedback is very important to us, and we will take your observations into consideration as we continue to improve our offerings. We are glad that overall your stay was a great one, and we look forward to welcoming you back soon. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear luliia I., Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the issues you encountered during your stay and for any inconvenience caused. Please be assured that we take your feedback very seriously. We will investigate all the matters you mentioned, including the concerns with the arrival experience, housekeeping, restaurant service, room conditions, and beach transfers. Your observations are invaluable in helping us improve our services and ensure a better experience for all our guests. Once our investigation is complete, we will contact you directly to follow up and address your concerns. We truly appreciate your patience and understanding, and we hope to have the opportunity to restore your confidence in our hotel. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Timofei I., Thank you for your kind words and for taking the time to share your experience at Hyde Hotel Dubai. We’re delighted to hear that you found our staff excellent, polite, and attentive, and that you appreciated the cleanliness and overall atmosphere. Your recommendation means a lot to us and is truly appreciated by the entire team. We look forward to welcoming you back soon for another exceptional stay. Warm regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Aleksandr A., Thank you for taking the time to share your recent experience with us. We’re truly sorry to hear that aspects of your breakfast experience did not meet expectations. Cleanliness and quality are top priorities for us, and we regret that this was not reflected during your visit. Your comments regarding the condition of the breakfast area and food variety have been noted and will be shared with the relevant teams for immediate review and improvement. We understand your concerns about value, and we’re committed to enhancing the guest experience across all areas. Should you consider staying with us again, we would love the opportunity to make your next stay more comfortable and enjoyable. Kind regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Victoriia K., Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback, as it helps us improve our services. We regret to hear that certain aspects of your stay did not meet your expectations, particularly regarding housekeeping, pool availability, and service at the pool bar. Please accept our sincere apologies for any inconvenience caused. We will address these concerns with the relevant teams to ensure better attention to detail and guest satisfaction in the future. On a positive note, we’re delighted that you appreciated the gym facilities and the hospitality of our reception team, especially Hamat. We will certainly pass along your kind words to him. We also regret the issue with your lost personal belongings. If there’s anything further we can do to assist you in retrieving them, please don’t hesitate to reach out to us directly. While we understand that your experience was not as expected, we do hope to have the opportunity to welcome you again in the future for a much-improved stay. Best regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Ivan S., Thank you for taking the time to share your experience at Hyde Dubai. We are delighted to hear that you found our hotel an excellent choice for visiting Dubai Mall and Burj Khalifa, and that you appreciated the comfort of our rooms, the amenities, and the convenience of our complimentary shuttle service. We sincerely apologize for any inconvenience caused by the ongoing renovations and for the discrepancy in the restaurant menu pricing. Please rest assured that your comments have been shared with the relevant teams to enhance our guest experience. Additionally, we understand your concerns regarding the availability of sun loungers and pool size, and we appreciate your feedback as we continuously strive to improve our facilities. We hope to welcome you back in the future for an even better stay. Please do not hesitate to reach out if we can assist with anything in the meantime. Best regards, Zineb Hinnach Assistant Guest Relations Manager

Dear Mikhail Huber, Thank you for sharing your feedback. We are truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls far below the standard we aim to provide, and we sincerely apologize for the discomfort and inconvenience caused. Please rest assured that we take your comments very seriously. We have already begun addressing the areas of concern you highlighted, including cleanliness, bathroom maintenance, and the overall dining experience. Your feedback regarding the Wi-Fi and breakfast environment is invaluable, and we are working closely with our teams to implement the necessary improvements. We deeply regret that your stay did not meet expectations, and we would greatly appreciate the opportunity to speak with you directly to learn more and ensure that your next visit reflects the high standards we are known for. Should you wish to discuss this further, please do not hesitate to contact me directly. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the chance to welcome you back for a much-improved experience. Warm regards, Zineb Hinnach Guest Relations Executive

Dear ANASTASIIA BABUSHKINA, Thank you for your wonderful feedback! We're delighted to hear you had a great holiday and enjoyed your stay with us. Our team takes great pride in providing attentive and polite service, and it’s rewarding to know this made a positive impact on your experience. We look forward to welcoming you back for another excellent stay! Warm regards, Zineb Hinnach Guest Relations Executive