Уважаемый Дастан Сундетбаев, Благодарим Вас за положительный отзыв о нашем расположении. Мы рады, что Вы оценили удобство нахождения отеля. Ваше мнение очень важно для нас. С уважением, Pullman Dubai Downtown

Dear Yaroslav, Thank you very much for sharing your wonderful feedback following your stay at Pullman Dubai Downtown. We are truly grateful for your kind words and are delighted to know that our team could support you during a difficult situation. Providing genuine care and assistance to our guests is at the heart of what we do, and your appreciation means a lot to all of us. A special thank you as well for recognizing Diana. We will be very happy to share your lovely message with her—she will certainly be delighted to know that her support made a positive difference during your stay. We hope to have the pleasure of welcoming you and your family back again very soon. Warm regards, Pullman Dubai Downtown team

Dear Mr. P., Thank you for sharing your feedback with us. We sincerely apologize for the significant issues you experienced during your stay. This is not the standard we strive to uphold, and we deeply regret the disappointment caused. Please be informed that a member of our management team has contacted you personally to address your concerns directly. Warm regards, Pullman Dubai Downtown Team

Dear Mr. B., Thank you for your excellent 9.0 rating and for sharing such wonderful feedback. We are delighted to hear that you found everything great and that you consider our hotel gorgeous with a wonderful location. It is especially rewarding to know that our helpful staff, particularly Ali, Snow, and Ruth, quickly resolved any issues and made your stay so enjoyable. Your kind words are sincerely appreciated, and we will be sure to share your compliments with them—they will be thrilled to know they made such a positive impression. We truly appreciate your high recommendation and look forward to welcoming you back for another exceptional stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Dear Ms. Z., Thank you for taking the time to share such a detailed and thoughtful review, and for returning to stay with us after your first visit in 2024. We truly appreciate your loyalty. We are delighted that you continue to value our prime location, the convenience for exploring downtown Dubai, and the excellent dining experience at Bread House with its loyal and friendly team. Your recognition of these strengths means a great deal to us. At the same time, we are sincerely sorry and concerned to read about your experience with the reception team and the breakfast service. We deeply regret that the welcoming, helpful, and personal touch you remembered from two years ago was not consistently reflected during this stay, and that the breakfast service felt chaotic and impersonal. This is not the standard of hospitality we strive to uphold, especially for a returning guest, and we genuinely apologize for the disappointment and frustration this caused. Your observation about a change in attitude is particularly important feedback for our leadership team. We are addressing your comments directly with our Front Office and Food & Beverage management teams for immediate review, retraining, and corrective action. Our goal is to ensure every interaction is warm, efficient, and reflective of the friendly spirit you previously enjoyed. It would be our sincere hope to have another opportunity to welcome you back and to personally ensure your experience aligns with the high standards you expect and deserve. Thank you again for your invaluable and candid feedback. Warm regards, Pullman Dubai Downtown Team

Уважаемый Роман Коломейцев, Благодарим Вас за обратную связь. Мы искренне сожалеем о том, что уровень чистоты в вашем номере не соответствовал нашим стандартам. Ваше замечание будет передано нашей команде для дальнейшего анализа и улучшения. С уважением, Pullman Dubai Downtown

Dear Epifantseva O., Thank you for sharing your experience with us. We are pleased to hear that you found our hotel satisfactory, particularly regarding the breakfast and location. However, we sincerely apologize for the unpleasant odor you encountered in your room. We understand how disruptive this can be to your stay and appreciate your feedback regarding the carpet and subsequent actions taken. Please be assured that we take such matters seriously and will continue to evaluate our cleaning procedures to enhance the comfort of our guests. Thank you once again for your comments. We hope to welcome you back in the future. Best regards, Pullman Dubai Downtown

Dear Ms. E., Thank you for your excellent 9.0 rating and for sharing your positive feedback. We are delighted to hear that you appreciated our convenient location and experienced smooth check-in and check-out processes. It is also wonderful to know that you found your room always clean and comfortable throughout your stay. We look forward to welcoming you back to Pullman Dubai Downtown for another wonderful experience in the future. Warmest regards, Pullman Dubai Downtown Team

Dear Alexsey P., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations, particularly regarding the food quality and the malfunctioning outlet and coffee machine. We understand your disappointment, as these issues are not reflective of our usual standards, and we truly regret the inconvenience caused. Your comments have been immediately shared with our Food & Beverage and Maintenance teams to ensure these matters are addressed promptly. We hope to have the opportunity to welcome you back and provide you with a significantly improved experience that reflects the quality and value you deserve. Warmest regards, Pullman Dubai Downtown Team

Dear Valeria Zhelonkina, Thank you for your positive words about our hotel and service. We regret that the breakfast selection did not meet your expectations. Your comments are important to us and will help in further improving our service. Sincerely, Pullman Dubai Downtown

Dear Islam D., Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced regarding the early check-in request at the reception. Please be assured that our team will contact you directly in person to address this situation promptly and thoroughly. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. We appreciate your patience and understanding. Warm Regards, Pullman Dubai Downtown Team

Dear Yury R., Thank you for staying with us at Pullman Dubai Downtown and for sharing your kind feedback. We are delighted to hear that you enjoyed the comfortable atmosphere, our breakfast, and the service provided by our team. We look forward to welcoming you back for another memorable stay. Warm regards, Pullman Dubai Downtown Team

Уважаемая Нармин Ализада, Благодарим вас за положительный отзыв о вашем пребывании в нашем отеле. Мы рады, что вам понравилось расположение, завтраки и чистота. Ваши рекомендации очень важны для нас. С уважением, Pullman Dubai Downtown

Уважаемая Оксана, Благодарим вас за положительный отзыв и высокую оценку нашего расположения, кухни и персонала. Мы ценим ваше замечание О. нехватке мест в холле и обязательно примем его во внимание для улучшения комфорта гостей. с. уважением, Pullman Dubai Downtown

Уважаемый Максим, Благодарим вас за положительный отзыв! Мы рады, что вам понравилось ваше пребывание и качество питания в нашем отеле. С уважением, Pullman Dubai Downtown