Raffles The Palm Dubai 5 estrelas

Nota clientes Avis (Classificação ALL) 4.7/5 3.551 comentários

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Raffles The Palm Dubai - Image 1
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West Cresent, Palm Jumeirah, Dubai, 213208 DUBAI, Emirados Árabes Unidos

Descrição

Extras do hotel

  • Um autêntico palácio que combina o património europeu com a vitalidade do Dubai

  • Os quartos de hóspedes têm um toque de realeza com o mobiliário artesanal de Francesco Molon

  • O privilégio do espaço nos maiores quartos da ilha de Palm

  • Vilas de luxo isoladas para uma experiência de resort completo.

  • Lendário serviço de mordomo Raffles disponível para uma experiência verdadeiramente à medida.

As nossas opções de alojamento

Localização do hotel

Raffles The Palm Dubai

West Cresent, Palm Jumeirah, Dubai
213208 DUBAI
Emirados Árabes Unidos

GPS:25.110703, 55.109405685735524

Telefone
Fax +971 4 248 8888

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.7/5  3.551 comentários

Nota clientes Avis 0.5/5

Hennadiy R. Negócios - Comentários confirmados de ALL

I arrived at the hotel at around 14:15. Upon entering, I asked the staff whether there was a dedicated check-in desk for Diamond status members of the ALL loyalty programme. To my surprise, I was told that there was no such priority check-in desk. As there was a queue of guests waiting to check in, I had to wait for about 30 minutes. After those 30 minutes, a member of staff approached me and asked how I was doing. I explained my situation — that I had a meeting in the city centre in an hour and a half, and therefore needed to check in as quickly as possible, change clothes, and head to my meeting. He asked what type of room I had booked and then informed me that check-in for my room category was carried out on the 6th floor. This meant that I had wasted 30 minutes in the reception queue for no reason. I was then escorted to the 6th floor for registration, but it turned out there was also a queue there, in which I spent another 15 minutes. After processing the payment, the hotel employee informed me that my room was not ready and that I would have to wait. I should note that I waited around 15 minutes, during which guests who had arrived after me were already being shown to their rooms. Apparently, mine was the only room that was not ready, despite the official check-in time of 15:00 having already passed. After I explained to yet another member of staff that I was now late for my business meeting, he told me he would give me a different room instead of the one that was still not ready. I took the key and made my own way to the room, as I simply didn’t have time to wait for the butler who, according to the staff, would otherwise escort me there. When I reached the 4th floor and stepped out of the lift, I found myself in a haze caused by construction works with a hammer drill, along with the strong smell of paint. Upon entering the room, I realised I could not stay there even for an hour. The room was filled with a strong smell of fresh paint and dust from drilling. In the end, realising I was already late for my meeting, I went straight there wearing the same T-shirt I had travelled in for 9 hours on the plane. For that, I extend my heartfelt thanks to the hotel — you truly made my day unforgettable. It is obvious that I will never stay at this hotel again. Fortunately, Dubai has an excellent selection of hotels.

Dear Hennadiy R., Thank you for taking the time to share your experience with us. I sincerely regret to hear about the difficulties you faced during your check-in process and the inconvenience caused by the room's condition. It is always our aim to provide a seamless experience for our guests, especially for those with Diamond status in the ALL loyalty programme. I understand that waiting in line for check-in and then discovering that your room was not ready must have been frustrating, particularly with your time constraints for a business meeting. Additionally, I apologize for the disruption from ongoing construction work and the resulting discomfort you experienced in your assigned room. While we strive to maintain high standards, your feedback indicates we fell short in this instance. I appreciate your insights, as they will help us improve our services for future guests. Thank you once again for your feedback. We wish you safe travels and the best in your future stays. Best regards, Raffles The Palm Dubai

Melhor hotel que já ficamos, referência em bom atendimento

Nota clientes Avis 5.0/5

Bruna Famílias - Comentários confirmados de ALL

Foi tudo perfeito, ficamos na suíte com Jacuzzi e cada detalhe do hotel é maravilhoso. A Jane housekeeping foi ótima e muito simpática. Aliás, todos os funcionários foram muito simpáticos e estavam sempre a disposição. Já é a nossa segunda vez no hotel e voltaremos sempre. Amamos a nossa suíte linda, curtimos cada detalhe.

Dear Bruna, Thank you for your kind words about your recent stay at Raffles The Palm Dubai. We are delighted to hear that you enjoyed our excellent service and the beautiful details of our hotel, including the Jacuzzi suite. It is heartwarming to know that Jane from housekeeping provided a great service. We truly appreciate your loyalty and look forward to welcoming you back for another memorable stay. Sincerely, Neema E. Jengo Quality Manager

Péssimo check-in!

Nota clientes Avis 0.5/5

Rafael C. Amigos - Comentários confirmados de ALL

Pessoas não preparadas para receber hóspedes Diamante ALL

Dear Rafael, We apologize for the inconvenience you experienced during check-in. Please be rest assured, we will address this matter internally- to ensure a smoother process for all our valued guests. Sincerely, Neema E. Jengo Quality Manager

Hotel maravilhoso

Nota clientes Avis 5.0/5

Lorena Famílias - Comentários confirmados de ALL

Hotel Maravilhoso e funcionarios bem atenciosos.

Dear Lorena, we greatly appreciate you for sharing your positive experience with us. We are pleased to hear that you enjoyed the hospitality of our team. We hope to welcome you again soon and thank you for the valued patronage. Sincerely, Neema E. Jengo Quality Manager

Hotel bem luxuoso com uma ótima infraestrutura

Nota clientes Avis 4.0/5

Gabriel Casais - Comentários confirmados de ALL

A equipe do Raffles The Palm é muito solícita e atenciosa. O hotel possui ótima infraestrutura e um café da manhã maravilhoso.

Prezado Gabriel, Agradecemos por compartilhar sua experiência positiva conosco. Ficamos felizes em saber que apreciou nossa equipe solícita, a ótima infraestrutura e o delicioso café da manhã. Esperamos recebê-lo novamente em breve. Atenciosamente, Neema E. Jengo Gerente de Qualidade

Outros utilizadores da Web classificam o nosso hotel

  • 637 comentários 8.7/10 Localização
  • 1.439 comentários 9/10 Quarto
  • 2.600 comentários 8.6/10 Serviço
  • 7 comentários 7.6/10 Internet
  • 1.132 comentários 7.9/10 Comida
  • 851 comentários 9.3/10 Atmosfera
  • 820 comentários 9.1/10 Comodidades
  • 528 comentários 8.6/10 Conforto

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