Hola Johanna ! Thank you for your lovely review! We’re so happy you had a great time at Hyde Ibiza and enjoyed the beautiful surroundings and warm hospitality from our team. We hope to welcome you back soon! Greetings from magical Cala Llonga, Guest Experience Team

Dear Chantal, Thank you for sharing your feedback and for rating your overall experience with us. We are pleased to see that you enjoyed your arrival, breakfast and the service provided by our team. We are sorry to hear that you found the pool temperatures too cold and that the pillows did not provide the comfort you were looking for. We understand that both can have a significant impact on your overall comfort, especially during a family stay, and we will share your comments with the relevant teams. Thank you again for your feedback. We hope to have the opportunity to welcome you and your family back to Hyde Ibiza and provide an even more comfortable stay. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Hola Johanna ! Thank you for sharing such lovely feedback. We’re delighted you enjoyed your stay at Hyde Ibiza and made the most of our beautiful surroundings, from the beach to the local spots nearby. We’d be thrilled to welcome you back for another island escape! Greetings from magical Cala Llonga! Guest Experience Team

Hola Danielle ! Thanks so much for sharing your feedback! We’re glad you enjoyed Hyde Ibiza, especially the pools, beach access, breakfast and the convenience of having parking on site. We’re sorry about the occasional noise and really appreciate you bringing it to our attention. We hope to welcome you back for another island stay! Greetings from the White Island, Guest Experience Team

Thanks for sharing your feedback with us! We’re glad you enjoyed your stay and breakfast, and we appreciate your comments about the room location. We’ll keep them in mind for future stays. Hope to welcome you back for an even more relaxing visit! Greetings from the White Island, Guest Experience Team

Dear Inge, Thank you for sharing such a lovely review! We’re so pleased to know you enjoyed the breakfast selection and made the most of our pools and the beautiful surroundings. Being just moments from the beach is certainly one of the special things about staying with us, and we’re delighted it added to your time in Ibiza. We hope to have the pleasure of welcoming you back for another memorable stay at Hyde. Guest Experience Team.

Thank you so much for sharing your thoughts with us — they really mean a lot. We’re sorry you didn’t have all the information regarding the breakfast arrangements. Breakfast isn’t included on the first day, as check-in starts at 3pm, which is when services begins. For guests leaving before 8am, we’re happy to offer a breakfast to go. That said, we’re really happy to know this didn’t put a damper on your holiday and that you enjoyed Hyde Ibiza so much. We hope to see you again soon! Warm greetings from magical Cala Llonga, Guest Experience Team

Dear Marlou, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We regret the issues you experienced with your room and that we were unable to offer you a room change during your stay. We also appreciate your comments regarding the breakfast and parking, and we will take them into consideration as we continue to improve our services. Regarding the sun loungers by the pool, we would like to clarify that these are not included in the room rate and are available at an additional charge. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Kind regards, Emma | Guest Experience Supervisor

Dear Natasja, Thank you for taking the time to share such detailed feedback following your ten-day stay with us. We are very pleased to hear that you enjoyed Cala Llonga and had many wonderful days here. It is lovely to know that you fell in love with the bay, even though unfortunately Hyde Ibiza did not leave you with the same feeling. I am particularly sorry to read your comments about the arrival experience. We understand that our digital check-in process is designed to make arrival more efficient, but it should never come at the expense of a warm and informative welcome. You are right that, especially in a large resort with several restaurants, pools, entrances and facilities, guests should receive a clear introduction to how everything works. We will share this feedback with our Front Office team. We are also sorry that your early departure at 06:45 felt impersonal. Even at that time of the morning, we should make every effort to make our guests feel looked after, and we regret that we did not do so on this occasion. Your comments regarding housekeeping and breakfast are equally important. We are sorry that the cleanliness of your room did not meet the standard you expected, and that you experienced empty dishes, tables that had not been cleared properly, and queues at the coffee stations during breakfast. These are all areas where consistency is essential, and your feedback will be shared with the respective teams. After spending ten days with us, we truly appreciate you taking the time to explain what could have made your experience better. We are delighted that Cala Llonga won you over, and we hope that if you return to the bay in the future, we may have the opportunity to welcome you again and provide the more personal and attentive experience you were hoping for. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Thanks for sharing your experience at Hyde Ibiza Hotel! We’re really happy to hear you enjoyed the breakfast, the peaceful pool areas and our location, with so many restaurants and options just around the corner. It’s great to know you had a relaxing time with us, and we hope to welcome you back for another Ibiza escape soon! Guest Experience Team

Thank you so much for sharing your feedback! We’re delighted to hear you enjoyed the breakfast selection. We’re sorry if the information about the additional charges wasn’t clear or didn’t reach you during your stay. We’ll make sure this is looked into. We hope to welcome you back to Ibiza again soon! Guest Experience Team

Dear Sabine, Thank you for sharing your feedback with us. We are truly sorry that your stay did not meet your expectations. Regarding the check-in, our official check-in time is 3:00 pm. We always do our very best to have rooms ready earlier whenever possible, although with 400 rooms in the hotel, this is not always possible, especially during busy periods. We understand that after a 5-hour journey, waiting can be frustrating, and we are sorry for the inconvenience. We also understand your disappointment regarding the pool policy and parking charge, particularly when travelling with your family. We really appreciate you sharing your concerns, as your feedback helps us identify areas where we can improve. We are sorry that we did not leave you with the experience you expected and hope we may have the opportunity to welcome you again and provide you with a much more positive stay. Warm regards, Emma Ghitti | Guest Experience Supervisor

Dear Mr. B., Thank you very much for your excellent feedback and, above all, for choosing Hyde Ibiza for the third time. It is wonderful to hear that you are once again very satisfied with your overall experience, and we are especially pleased that you enjoyed your accommodation, cleanliness and our team. We truly appreciate your feedback regarding the parking costs. We completely understand that, when travelling as a large family and requiring two cars, the total cost can become significant over the course of a longer stay. Your comments are valuable to us, and we will certainly take them into consideration when reviewing our parking offering. It is also lovely to hear that our lunch team contributed positively to your stay. We will be very happy to share your recognition with them. Thank you again for your continued loyalty to Hyde Ibiza. We look forward to welcoming you and your family back for your fourth visit! Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Ms. P., Thank you for taking the time to share your detailed feedback following your five-night stay at Hyde Ibiza. We are pleased to hear that you enjoyed our swimming pools, their location and the facilities available throughout the resort. However, we are truly sorry that several aspects of your stay did not meet your expectations. In particular, we sincerely apologize for the shortcomings you experienced with the cleanliness of your room and bedding. This is not the standard we aim to maintain, and your comments have been shared with our Housekeeping team for their review and follow-up. We also regret that the information provided upon arrival was not sufficiently clear. Your suggestion regarding written information about services such as requesting fresh bed linen is very helpful, and we will take it into consideration as we continue improving our guest communication. We are also sorry that the breakfast selection and quality did not meet your expectations. Your comments regarding the fruit, bread and coffee have been noted and will be shared with our Food & Beverage team. Regarding parking, we understand your concerns about the cost and the availability of parking in the surrounding area. We appreciate you highlighting this as part of your overall experience. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with the experience you should expect from Hyde Ibiza. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Hola Emy! Thank you for taking the time to share your feedback. We are so glad to hear you enjoyed our facilities and found our team and food brilliant. We hope to welcome you back for more memorable experiences in the future! Guest Experience Team.

Dear Raf, Thank you very much for your wonderful feedback and for giving us such a high overall rating. We are delighted to hear that you enjoyed our location and had such a relaxing stay with us. Regarding your comment about the pools, we would like to clarify that our resort has four swimming pools in total. One of them is exclusively for Mondrian Ibiza guests, while the other three are available to Hyde Ibiza guests. Of these three, two offer complimentary sun loungers, while the third pool features our Balinese beds, which are available with a minimum Food & Beverage spend rather than a rental fee. We understand that the different arrangements may not have been completely clear during your stay, and we appreciate you bringing this to our attention. We will certainly take your feedback into consideration when communicating our pool areas and services to our guests. Thank you once again for choosing Hyde Ibiza. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Dear Gabriella, Thank you very much for taking the time to share your feedback following your stay at Hyde Ibiza. We are delighted to hear that you enjoyed your stay and that you were particularly pleased with the cleanliness of the hotel, our facilities and the friendliness of our team. Your positive comments are greatly appreciated. We are, however, sorry to hear that your experience with our valet parking service was not always consistent. While we understand that during busy periods you were happy to collect your car yourself, we agree that when the service is quieter, our team should always be available to assist you rather than simply handing you the keys and leaving you to collect the vehicle yourself. We will share your feedback with the team to reinforce the importance of maintaining the same level of service and attention throughout the guest journey, regardless of how busy we are at the time. Thank you again for your honest and constructive feedback. We hope to have the pleasure of welcoming you back to Hyde Ibiza and providing you with an even better experience next time. Warm regards, Alejandro Trilla Rooms Division Manager Hyde Ibiza

Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed your stay, the beach, and the service from our team. It’s wonderful to know you’d like to come back — we’ll be very happy to welcome you again! Best regards, Guest Experience Team

Hola Maria! Thank you so much for your perfect 100/100 review and for your continued trust in staying with us. We are pleased to hear that you enjoyed our convenient location in the heart of Cala Llonga. Your kind words are a wonderful encouragement to our team, and we’re pleased to know that we contributed to making your stay a positive one. Creating a welcoming experience where our guests feel valued and well looked after is at the heart of what we do, and feedback such as yours is truly appreciated. We look forward to the pleasure of welcoming you back to Hyde Hotel for another memorable stay in Ibiza. Guest Experience Team.