イビス パリ オペラ ラファイエット - 2021 年夏オープン

Dear Mister Whelan, First of all, please accept our apologies if the service did not meet your expectations. Even if these points have already been explained to you during your stay with us, I am taking the time to redirect this to you because I find your comment excessive. We did not send you a rude email, we simply sent you a standard email which we send to all our guests who have not guaranteed their reservation. To me it is obvious that we need to secure our revenue even if this can offend our guest. If necessary I can send you the email from my colleague which, in no case, was rude. Regarding the upgrade, we are a 42-room hotel and if our guests want a spacious room, we invite them to book a triple or a family room since the upgrade is not guaranteed, as it is dependent on the hotel's availability. Otherwise, how can I justify to a guest who has actually booked a family room that I have to downgrade them in order to upgrade another guest? This is why my colleague (Emilie and not Vanessa) told you that an upgrade was not possible when you arrived. As we were full booked that day. I would still like to reassure you that the initial room (507) belongs to the same category as the second room obtained (302) is a standard double category. Simply, the two rooms are positioned in two different places in our building and the configuration is not the same. For your next stay I invite you to book a family room directly if you want more space since all of our standard rooms are not the same. Furthermore we have a fairly high satisfaction rate in regards to the reception service at our hotel, hence I invite you to come back to show you that your experience is not at all consistent with reality or the feelings of the majority of our guests. Thanks to understanding, Best Regards Marilena PRIOLO - Front Desk Manager

Dear KEIKO S., We very much appreciate your comments regarding your stay at the Ibis Styles Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. see you again for your next stay in Paris Sincerely, Marilena Priolo, directrice adjointe

Hello, I am sorry if there was a misunderstanding during your departure and we are sorry that the service and performance did not live up to your expectations and we apologise. Ibis Styles Hotels are committed to providing you with the highest quality of service during your stay. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Concerning the early check-in and late check-out that you wished, we do not guarantee a room in advance due to the few rooms we have. We may note this in a comment on your booking and on the day of your arrival, do our best to allocate it to you. We hope to regain your trust during your next stay. We look forward to welcoming you soon. Sarah, Front desk manager

Dear Sir Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Upon your arrival, you had a reservation of 2 double rooms for ... 7 persons. I have tried with my team to help you upon check in, but you have refused to show us your internet reservation, that would have helped to understand the problem. After your check in, I have made some more investigations and I have discovered that you had booked 3 rooms, and one was cancelled by mistake. We have immediately proposed to give you the 3 rd room, but you have declined it ! What could we do else ? It would have been more helpful you take few minutes with us upon check in to check your confirmation instead of writing on Tripadvisor upon the "horrible manager". Regards Laetitia