Dear Ms. A., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our teammates as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, SAM TAN Duty Manager

Dear Pummarin S., Thank you for choosing Mondrian Hong Kong and for taking the time to share your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location. We take great pride in being situated in a vibrant area that offers our guests easy access to transportation and local attractions, making it convenient to explore everything the city has to offer. Furthermore, it is wonderful to know that you found our room amenities to be comprehensive and well-suited to your needs. We strive to provide a comfortable and seamless experience for all our guests, and your appreciation of these details is very rewarding for our team. If you have a moment, we would be truly grateful if you could share your experience on TripAdvisor. Your feedback is incredibly valuable to us and serves as a helpful guide for other travelers planning their visit to Hong Kong. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage. We look forward to the pleasure of welcoming you back to Mondrian Hong Kong in the near future. Yours sincerely, Hyde Sit Mondrian Services Manager

Dear Tosayanon A., Thank you for taking the time to share your feedback following your recent stay at Mondrian Hong Kong. We appreciate you choosing our hotel and are grateful for your overall positive review. I was concerned to learn that you felt the breakfast offering was lacking in both selection and quality. As providing a memorable dining experience is a top priority for us, your comments will be thoroughly reviewed by our culinary team. We strive to curate a diverse and flavorful breakfast menu, and I apologize that we fell short of meeting your expectations on this occasion. Please be assured that we take all guest feedback seriously, as it helps us identify areas for improvement. We will use your insights to enhance our breakfast service and ensure a more satisfying experience for our future guests. If you have a moment, we would be honored if you could share your review on TripAdvisor. Your feedback, both positive and constructive, is invaluable in helping others make informed decisions about staying with us. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you again for your input. We hope to have the opportunity to welcome you back to Mondrian Hong Kong very soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Warisara T., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location. We apologize that your stay did not meet your expectations and are sorry for the miscommunication that led to confusion about the room arrangement. We have forwarded your feedback to the relevant department for immediate review. We are committed to making improvements as our guests' experience is of utmost importance to us. We look forward to welcoming you again in Mondrian Hong Kong. Best regards, Gary Hung Duty Manager

Dear Vibhavee W., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for taking the time to share such a detailed review of your recent stay with us. We are delighted to hear that you were impressed with our convenient location, beautiful décor, and spacious rooms. It is wonderful to know that you found everything to be new and clean. I am especially grateful for your kind words regarding our team. Even without names, mentioning the dates of 6th to 9th December, is very helpful. I will make sure to share your compliments with the teammates working those shifts, particularly those who assisted you with restaurant bookings and transport. They will be thrilled to know their efforts made your stay memorable. Thank you also for your honest feedback regarding the shower design in the corner room. We are always looking for ways to improve the guest experience, and your point about the water flowing out is very valid. We will definitely review this with our maintenance team to see how we can improve the enclosure to keep the floors dry. We look forward to welcoming you back the next time you have the opportunity to visit. Sincerely, Ahmed Javiz Duty Manager

Dear Vachirasak A., Thank you for sharing your feedback with us. We’re thrilled to hear you enjoyed your stay, despite the hotel being slightly tucked away. It’s great to know that our team’s warm hospitality and attentiveness made a positive impression on you. We’re glad you found your room comfortable and appreciated the hotel’s amenities, even noting the smaller bathroom. Your satisfaction is our priority, and it’s encouraging to hear that we met your expectations. We would greatly appreciate if you could take a moment to share your experience on Tripadvisor with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your kind words. We look forward to welcoming you back for another memorable experience in the future. Best regards, Hyde Sit Mondrian Services Manager

Dear Ms. C., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN Duty Manager

Dear Tawan L., Thank you for sharing your positive feedback about your recent stay at the Mondrian Hotel Hong Kong. It is wonderful to know that you received a warm welcome from our front desk team upon your arrival. We take great pride in providing exceptional hospitality to all our guests, and your kind words about our staff are truly appreciated. We are also pleased to learn that you were impressed by the excellent service from our Food & Beverage team during your morning visits. Delivering a consistently high level of service is a top priority for us, and it is gratifying to hear that our efforts have resonated with you. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience with other likeminded travelers on Tripadvisor: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Jaruthat S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our team to be very good and efficient, especially during the challenging conditions of the black rainstorm. Your kind words about their ability to maintain excellent service are truly appreciated. We apologize for the missed opportunity to enjoy your welcome drink. We value your experience and will ensure that our team is reminded of the importance of these details for our guests. We are delighted that you enjoyed your room upgrade and that it exceeded your expectations! Your satisfaction is our top priority, and we are glad we could enhance your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager

Dear Ms. T., Thank you for your kind feedback regarding your recent stay with us. We’re delighted to hear that you found our staff to be nice and our service wonderful, as well as enjoying our amazing location surrounded by famous restaurants. We sincerely apologize for the issue you experienced with the blanket. Your comments are invaluable, and we will certainly address this to ensure a more comfortable experience for our guests in the future. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience on Tripadvisor with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Nawin P., Thank you for your detailed feedback about your recent stay with us. We’re delighted to hear you enjoyed our prime location, stunning harbour views, and the modern design of our hotel. It’s great to know you appreciated the amenities in your room, including the coffee machine and the sustainable water filter. We’re also pleased that our staff, especially Gerald, Marsha, and her colleague, provided friendly and professional service. We appreciate your comments regarding the early check-in and late check-out benefits. We strive to ensure our guests feel valued, and your feedback will help us improve our communication at check-in. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience on Tripadvisor with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Pornsak T., Thank you so much for your feedback about your recent stay with us. We are delighted to hear that you enjoyed our hotel's excellent location and the fantastic view from your room. It's wonderful to know that you found it easy to get around the Tsim Sha Tsui area from our centrally located hotel. We're also pleased to hear that you found your room to be clean and that the view was nice. Most importantly, we're glad our staff were able to provide you with kind and friendly service throughout your stay. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience on Tripadvisor with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Sopha H., Thank you for sharing your fantastic feedback about your recent stay with us. We are thrilled to hear that you enjoyed our prime location and beautiful views, and that our teammates provided attentive and helpful service throughout your visit. It’s wonderful to know that our team went the extra mile to assist you in finding a cookie shop. Your satisfaction is our top priority, and we are delighted that you felt well cared for during your stay. Thank you again for sharing your experience, and we look forward to welcoming you back to Mondrian Hong Kong in the future! Sincerely, Ahmed Javiz Duty Manager