モンドリアン香港 5 つ星

Dear Nao I., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed our convenient location with easy access to nearby shops and attractions, and that our attentive team made a positive impression during your visit. At the same time, we appreciate you highlighting the issue with the sink's circular faucet design. Please accept our apologies for the inconvenience caused, and rest assured that your feedback has been shared with our engineering team to inspect and address for guest comfort. Thank you once again for your patronage, and we look forward to the privilege of welcoming you back in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Rikiya I., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed our stylish atmosphere and breakfast offerings, and that your stay was overall a satisfying one. At the same time, we sincerely appreciate your constructive feedback regarding the hairdryer usability. While we aim to offer a modern and stylish design aesthetic throughout our property, guest comfort remains our top priority, and your comments have been shared with our operations team to see how we can improve convenience. Thank you once again for your patronage, and we look forward to the true privilege of welcoming you back for an even smoother and more enjoyable stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Matsumoto T., We're so happy to hear that you've had a pleasant stay at Mondrian Hong Kong and enjoyed our location and found our team helpful and kind. It is our goal to consistently provide exceptional quality and value for our community. Encouraging testimonials like yours really push us to keep going, so we thank you for that. Typically, your deposit will be released within 7–14 business days after your departure, depending on your issuing bank’s processing times. Once released, the holding amount will return to your credit card limit rather than being issued as a separate refund. We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Yayoi I., Thank you very much for taking the time to share your detailed feedback regarding your stay at Mondrian Hong Kong. We are pleased to learn that you enjoyed the cleanliness of your room, the delicious breakfast, our convenient location, and the overall comfort that contributed to a stress-free experience. Your kind words about the thorough housekeeping, the practical workspace in your room, and the service provided by Marsha at breakfast are truly appreciated and will be shared with the team. At the same time, we sincerely thank you for your constructive comments. We regret to learn that your arrival and check-in experience did not meet expectations, particularly regarding communication clarity and the inconvenience caused by the missed deposit process. Please accept our apologies for the hassle this created. Your feedback regarding the lobby atmosphere and the suggestion for a more relaxing lounge-style space are also well noted, as they are valuable insights for us as we continue to refine our guest experience. We appreciate your balanced and thoughtful review, as it helps us recognize what we are doing well while clearly identifying areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Kind regards, Hyde Sit Mondrian Services Manager

Dear Kazuki I., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, and we appreciate the opportunity to address your concerns. Regarding your experience with drinking water, we would like to clarify that as part of our commitment to sustainable environmental protection, all of our guest rooms are equipped with a high-quality water purifier. This system is designed to provide fresh drinking water while reducing plastic waste. We regret if this was not clearly communicated during your check-in, leading to the inconvenience of having to purchase bottled water elsewhere. Furthermore, we are very sorry to hear about the unpleasant smell in your room. Providing a clean and welcoming environment is our top priority, and it is clear we fell short in this instance. We always encourage our guests to approach our Guest Service Team immediately regarding any discomfort. Our team is dedicated to ensuring every stay is hassle-free and comfortable, and had we been made aware of the situation, we would have been happy to provide a deep cleaning or a room move to resolve the issue right away. Your feedback has been shared with our housekeeping departments to ensure this does not happen again. While we understand your disappointment, we hope you might give us another chance in the future to provide you with the seamless experience you deserve. Sincerely, Ahmed Javiz Duty Manager