モンドリアン香港 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,447 件のレビュー

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8A Hart Avenue, Tsim Sha Tsui, 0 HONG KONG, 中国香港特別行政区

説明

ホテルのその他の情報

  • Panoramic Victoria Harbour Views

  • Discover a Vibrant Cultural Destination in Tsim Sha Tsui

  • A Culinary Journey

  • Elevate Your Well-Being

  • Design & Cultural Programming

当ホテルの客室

ホテル所在地

モンドリアン香港

8A Hart Avenue, Tsim Sha Tsui
0 HONG KONG
中国香港特別行政区

GPS:22.297716, 114.174763

電話番号
ファックス +852 3550 0340

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,447 件のレビュー

お客さまの声 4.0/5

Yayoi I. ビジネス - 確認済みレビュー すべて

部屋、朝食、立地、スタッフは完璧でした。本当にストレスのない滞在ができました。 ロビーが少しカジュアルすぎるような気がしてあまり落ち着きませんでした。ラウンジなどもあると良いと思いました。

Dear Yayoi I., Thank you very much for taking the time to share your detailed feedback regarding your stay at Mondrian Hong Kong. We are pleased to learn that you enjoyed the cleanliness of your room, the delicious breakfast, our convenient location, and the overall comfort that contributed to a stress-free experience. Your kind words about the thorough housekeeping, the practical workspace in your room, and the service provided by Marsha at breakfast are truly appreciated and will be shared with the team. At the same time, we sincerely thank you for your constructive comments. We regret to learn that your arrival and check-in experience did not meet expectations, particularly regarding communication clarity and the inconvenience caused by the missed deposit process. Please accept our apologies for the hassle this created. Your feedback regarding the lobby atmosphere and the suggestion for a more relaxing lounge-style space are also well noted, as they are valuable insights for us as we continue to refine our guest experience. We appreciate your balanced and thoughtful review, as it helps us recognize what we are doing well while clearly identifying areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Kind regards, Hyde Sit Mondrian Services Manager

お客さまの声 1.5/5

Kazuki I. 一人 - 確認済みレビュー すべて

水すら有料でコンビニで1.5リットルの水を買いました。 部屋が生臭い臭いがして、入室の度に不快でした。

Dear Kazuki I., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, and we appreciate the opportunity to address your concerns. Regarding your experience with drinking water, we would like to clarify that as part of our commitment to sustainable environmental protection, all of our guest rooms are equipped with a high-quality water purifier. This system is designed to provide fresh drinking water while reducing plastic waste. We regret if this was not clearly communicated during your check-in, leading to the inconvenience of having to purchase bottled water elsewhere. Furthermore, we are very sorry to hear about the unpleasant smell in your room. Providing a clean and welcoming environment is our top priority, and it is clear we fell short in this instance. We always encourage our guests to approach our Guest Service Team immediately regarding any discomfort. Our team is dedicated to ensuring every stay is hassle-free and comfortable, and had we been made aware of the situation, we would have been happy to provide a deep cleaning or a room move to resolve the issue right away. Your feedback has been shared with our housekeeping departments to ensure this does not happen again. While we understand your disappointment, we hope you might give us another chance in the future to provide you with the seamless experience you deserve. Sincerely, Ahmed Javiz Duty Manager

お客さまの声 5.0/5

Minako S. 一人 - 確認済みレビュー すべて

スタッフの対応が素晴らしい。部屋がキレイ。26Fだったので眺めが良かった。

Dear Minako S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our prime location and that our team’s friendly service made a positive impression on you. It is also wonderful to know that you appreciated the cleanliness of your room and the spectacular views from the 26th floor. As an ALL – Accor Live Limitless Gold member, your loyalty is very important to us. While I am pleased that we were able to provide a room upgrade that met your expectations, I would like to sincerely apologize for the oversight regarding your welcome drink and welcome amenity. Providing these touches is a core part of how we recognize and value our Gold members, and I am truly sorry that we missed the opportunity to deliver them during this visit. Please rest assured that I have shared your comments with our Front Office and Guest Service teams to ensure that such omissions do not occur in the future. We value your patronage and hope to have the pleasure of welcoming you back soon. Please do not hesitate to reach out to me directly before your next visit so that I can personally ensure your stay is seamless and that all your member benefits are prepared for your arrival. Sincerely, Ahmed Javiz Duty Manager

お客さまの声 5.0/5

Daiju A. カップル - 確認済みレビュー すべて

コーヒーメーカー最高 屋上夜景最高

Dear Daiju A., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location, felt comfortable in our room and appreciated the view from Roof Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong with another quality experience. Best regards, Gary Hung Duty Manager

お客さまの声 4.5/5

Miho M. カップル - 確認済みレビュー すべて

スタップ全員がとても親切で、フレンドリーだったことに感激しました。 部屋は小さいながらもよく考えられていて、機能面では申し分なかったですし、清掃も行き届いていたと思います。 浴槽のある部屋が少ないのが唯一の難点だと思います。

Dear Miho M., Thank you very much for choosing Mondrian Hong Kong and for taking the time to share such a detailed and thoughtful review of your stay. We are truly delighted to hear that our team’s friendliness and hospitality left a lasting impression on you. I am also pleased that you appreciated the thoughtful design and cleanliness of our rooms, as well as our commitment to sustainability reflected in our recycling bins. We appreciate your feedback on bathtub as weel, your comments are invaluable as we look for ways to better serve our guests' preferences in the future. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would help other travelers discover our hotel and serve as great encouragement for our entire team. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to the pleasure of welcoming you back soon for another exceptional stay. Warm regards, Hyde Sit Mondrian Services Manager

その他のウェブユーザーの評価

  • 3,158 件のレビュー 9.7/10 ロケーション
  • 3,691 件のレビュー 8.4/10 客室
  • 3,846 件のレビュー 8.9/10 サービス
  • 27 件のレビュー 9.1/10 インターネット
  • 1,775 件のレビュー 9.1/10 雰囲気
  • 1,259 件のレビュー 5/10 快適さ
  • 1,227 件のレビュー 7.1/10 設備
  • 1,132 件のレビュー 9.2/10 清潔さ

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