Dear K., Thank you for sharing such wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed our prime location, the fantastic views, and that our team's service and warm smiles made a positive impression. It is also wonderful to know that you were fully satisfied with your room upgrade. While we are sorry you didn't catch the names of the specific team members who assisted you, we will certainly share your kind compliments with the entire team as motivation to keep delivering memorable experiences. It would be absolutely amazing if you could spread the love on TripAdvisor! Your recommendations can give the travellers around the world a taste of the Mondrian Hong Kong magic and help them plan an unforgettable trip. Simply visit our page https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html to leave a review and let your words work their magic! Thank you once again for your gracious review, and we look forward to welcoming you back to Mondrian Hong Kong very soon. Sincerely, Ahmed Javiz Duty Manager

Dear Nao I., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed our convenient location with easy access to nearby shops and attractions, and that our attentive team made a positive impression during your visit. At the same time, we appreciate you highlighting the issue with the sink's circular faucet design. Please accept our apologies for the inconvenience caused, and rest assured that your feedback has been shared with our engineering team to inspect and address for guest comfort. Thank you once again for your patronage, and we look forward to the privilege of welcoming you back in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Rikiya I., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed our stylish atmosphere and breakfast offerings, and that your stay was overall a satisfying one. At the same time, we sincerely appreciate your constructive feedback regarding the hairdryer usability. While we aim to offer a modern and stylish design aesthetic throughout our property, guest comfort remains our top priority, and your comments have been shared with our operations team to see how we can improve convenience. Thank you once again for your patronage, and we look forward to the true privilege of welcoming you back for an even smoother and more enjoyable stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Matsumoto T., We're so happy to hear that you've had a pleasant stay at Mondrian Hong Kong and enjoyed our location and found our team helpful and kind. It is our goal to consistently provide exceptional quality and value for our community. Encouraging testimonials like yours really push us to keep going, so we thank you for that. Typically, your deposit will be released within 7–14 business days after your departure, depending on your issuing bank’s processing times. Once released, the holding amount will return to your credit card limit rather than being issued as a separate refund. We look forward to hosting you again. See you soon! Warm regards, Christy Wong Duty Manager

Dear Yayoi I., Thank you very much for taking the time to share your detailed feedback regarding your stay at Mondrian Hong Kong. We are pleased to learn that you enjoyed the cleanliness of your room, the delicious breakfast, our convenient location, and the overall comfort that contributed to a stress-free experience. Your kind words about the thorough housekeeping, the practical workspace in your room, and the service provided by Marsha at breakfast are truly appreciated and will be shared with the team. At the same time, we sincerely thank you for your constructive comments. We regret to learn that your arrival and check-in experience did not meet expectations, particularly regarding communication clarity and the inconvenience caused by the missed deposit process. Please accept our apologies for the hassle this created. Your feedback regarding the lobby atmosphere and the suggestion for a more relaxing lounge-style space are also well noted, as they are valuable insights for us as we continue to refine our guest experience. We appreciate your balanced and thoughtful review, as it helps us recognize what we are doing well while clearly identifying areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless and enjoyable stay. Kind regards, Hyde Sit Mondrian Services Manager

Dear Kazuki I., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, and we appreciate the opportunity to address your concerns. Regarding your experience with drinking water, we would like to clarify that as part of our commitment to sustainable environmental protection, all of our guest rooms are equipped with a high-quality water purifier. This system is designed to provide fresh drinking water while reducing plastic waste. We regret if this was not clearly communicated during your check-in, leading to the inconvenience of having to purchase bottled water elsewhere. Furthermore, we are very sorry to hear about the unpleasant smell in your room. Providing a clean and welcoming environment is our top priority, and it is clear we fell short in this instance. We always encourage our guests to approach our Guest Service Team immediately regarding any discomfort. Our team is dedicated to ensuring every stay is hassle-free and comfortable, and had we been made aware of the situation, we would have been happy to provide a deep cleaning or a room move to resolve the issue right away. Your feedback has been shared with our housekeeping departments to ensure this does not happen again. While we understand your disappointment, we hope you might give us another chance in the future to provide you with the seamless experience you deserve. Sincerely, Ahmed Javiz Duty Manager

Dear Minako S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our prime location and that our team’s friendly service made a positive impression on you. It is also wonderful to know that you appreciated the cleanliness of your room and the spectacular views from the 26th floor. As an ALL – Accor Live Limitless Gold member, your loyalty is very important to us. While I am pleased that we were able to provide a room upgrade that met your expectations, I would like to sincerely apologize for the oversight regarding your welcome drink and welcome amenity. Providing these touches is a core part of how we recognize and value our Gold members, and I am truly sorry that we missed the opportunity to deliver them during this visit. Please rest assured that I have shared your comments with our Front Office and Guest Service teams to ensure that such omissions do not occur in the future. We value your patronage and hope to have the pleasure of welcoming you back soon. Please do not hesitate to reach out to me directly before your next visit so that I can personally ensure your stay is seamless and that all your member benefits are prepared for your arrival. Sincerely, Ahmed Javiz Duty Manager

Dear Daiju A., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location, felt comfortable in our room and appreciated the view from Roof Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong with another quality experience. Best regards, Gary Hung Duty Manager

Dear Miho M., Thank you very much for choosing Mondrian Hong Kong and for taking the time to share such a detailed and thoughtful review of your stay. We are truly delighted to hear that our team’s friendliness and hospitality left a lasting impression on you. I am also pleased that you appreciated the thoughtful design and cleanliness of our rooms, as well as our commitment to sustainability reflected in our recycling bins. We appreciate your feedback on bathtub as weel, your comments are invaluable as we look for ways to better serve our guests' preferences in the future. If you have a moment, we would be incredibly grateful if you could share your positive experience on TripAdvisor. Your review would help other travelers discover our hotel and serve as great encouragement for our entire team. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to the pleasure of welcoming you back soon for another exceptional stay. Warm regards, Hyde Sit Mondrian Services Manager

Dear Kanami N., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback about your recent experience with us. We greatly appreciate your insights, as they help us enhance our services for all our guests. We're thrilled to hear that you found our service to be good, our team members are friendly, and the overall richness of your stay impressive. It's especially rewarding to know that the positive impression left by our team has encouraged you to consider staying with us again—we look forward to welcoming you back! We apologize for any confusion regarding which items were complimentary and which were not, particularly given the language challenges you mentioned as a foreigner. We understand how this can impact your experience and appreciate you bringing it to our attention. Rest assured, we will share your feedback with respective management to review our signage, in-room information, and communication methods to make them clearer and more accessible, including options for non-English speakers where possible. Currently in all our rooms that we have minibar price list. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager

Dear Keigo Y., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share such detailed and positive feedback about your recent stay with us. We truly appreciate your insights, as they inspire our team and help us maintain the high standards we aim for. We're delighted to hear that you found our location convenient, with excellent access to key areas like Central and Mong Kok, making it an ideal base for sightseeing. It's wonderful to know you enjoyed the stunning views of Victoria Harbour from your room, both day and night, along with the comfortable bed and the beautifully designed, clean rooms that contributed to a relaxing stay. We're also thrilled that our restaurant's Hong Kong-themed cocktails, aroma experiences, and delicious dinners with night views added to your enjoyment, as did the refreshing harbor run and our varied breakfast set menus. Comments like these affirm that we're creating memorable experiences, and it's especially gratifying to learn that you'd definitely choose to stay with us again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager

Dear Shinji Y., Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at our hotel. We are delighted to hear that you found the location to be convenient and the views from the rooftop to be very pleasant. It is wonderful to learn that you found our staff to be friendly and that you were satisfied with the overall cleanliness of the hotel. We appreciate you bringing the issue with the shower to our attention, and we will look into this matter promptly to identify the necessary improvements. Your feedback is crucial in helping us enhance the guest experience. We strive to consistently provide our customers with a comfortable and enjoyable stay, and your comments will guide us in addressing any areas that require attention. Please feel free to reach out to us if you have any other suggestions or concerns. We value your input and look forward to welcoming you back in the future, where we will work to exceed your expectations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Ms. O., Thank you for choosing to stay at Mondrian Hong Kong and for your kind words regarding the cake surprise for your daughter's birthday. We are delighted to hear that it brought you joy. We appreciate your feedback regarding your recent stay. We sincerely apologize that certain aspects did not meet your expectations. Your comments about the breakfast options and the availability of salad and fruit have been noted, and we will certainly consider this for future improvements. Regarding the room conditions, we understand that the view from the lower floor may not have been ideal and that the room size was a concern for you. We offer a variety of room types, and we encourage our guests to inquire with our staff during the booking process to ensure that we can provide the most suitable accommodation for your needs. We are glad to hear that you found the room clean and pleasant, as we strive to maintain high standards for our guests. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more fulfilling experience in the future. Best regards, Sam Tan Duty Manager

Dear Kei T., Thank you for providing your valuable feedback regarding your recent stay with us. We are delighted to hear that you found our hotel's location to be convenient. Your comments about the breathtaking views from the rooftop garden and the breakfast restaurant are greatly appreciated. We are also pleased to learn that you found your room to be clean and comfortable, contributing to an overall enjoyable experience. Your feedback is extremely helpful in allowing us to identify areas for potential improvement. Regarding the wait times you experienced, we apologize for any inconvenience caused. We are constantly seeking ways to streamline our processes and enhance efficiency. Your suggestion to further systemize our operations is noted, and we will review our procedures to identify opportunities for optimization. To motivate us on our pursuit for excellence, we would greatly appreciate if you could also take a moment to share your experience on Tripadvisor with other travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Your feedback is greatly appreciated, we look forward to welcoming you back again soon for another memorable stay. Best regards, Hyde Sit Mondrian Services Manager

Dear Chihiro H., Thank you very much for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, with easy access to the station and many nearby shops. It is also wonderful to know that you enjoyed the beautiful view of Victoria Harbour from your room and appreciated the stylish interior design. However, we sincerely apologize for the error with the welcome card and any disappointment it may have caused. We appreciate you leaving a note about the incorrect name and regret that a replacement card was not provided during your stay. Please be assured that we have shared your comments with our housekeeping and front desk teams to prevent such oversights in the future. Thank you again for your kind words and constructive feedback. We look forward to welcoming you back and providing an even better experience next time. Warm regards, Hyde Sit Mondrian Services Manager

尊敬的Hai C. K.， 衷心感謝您對本酒店服務的高度肯定與讚賞。得知您對我們的各項服務感到十分滿意，我們深感榮幸。為推動我們持續改善服務水平，我們誠邀您也在TripAdvisor上給予意見： https://www.tripadvisor.com.hk/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html 我們將持續秉持專業與熱忱，致力為每位賓客提供卓越的服務體驗。期待未來有機會再次歡迎您的光臨。 此致 Hyde Sit Mondrian Services Manager

Dear Fukiko K., Thank you for choosing to stay with us during your first visit to Hong Kong. We are delighted to hear that you had a comfortable and enjoyable experience. We appreciate your kind words about our convenient location, modern facilities, and the cleanliness of our hotel. It's wonderful to know that our team, especially Sebastian and the breakfast and checkout staff, made a positive impression on you. Your feedback regarding the lobby and restroom location is valuable, and we will take it into consideration for future improvements. We would greatly appreciate if you could also take a moment to share your experience on Tripadvisor with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back on your next visit to Hong Kong! Warm regards, Hyde Sit Mondrian Services Manager

Dear Zhi H. W., Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay and found our location superb. It's great to know that our staff provided warm and attentive service from the moment you arrived. We're delighted that you appreciated the stunning views of Victoria Harbour and found the bedding comfortable. While we understand that room size can be a bit compact in Hong Kong, we're glad this did not affect your overall satisfaction. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience on Tripadvisor with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Ms. S., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a review. We are delighted that you enjoyed our location and design of the hotel. Also, we are glad that you were satisfied of the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you again in Mondrian Hong Kong. Best regards, SAM TAN Duty Manager