ノボテル深センウォーターゲート

Very dirty. Rooms not at all like the pictures in the site. Marks all over the floor and fournitures. Terrible smell in the room and corridor. Not in the norms of novotel standard serious rénovation and clearing needed. Over priced for the rooms and services.

I am currently staying here. A) No staff can speak even a little bit of English, so it is difficult for foreign travellers B) Internet condition is very very poor I have asked them many times but no solution to it, especially when you come for business this is really not the service you would want. C) Staff At reception are not able to help out with basic things.

The hotel is clean and although quite dated was comfortable. I want to mention two staff members Becky and Max who were both extremely helpful to me. Becky even took time to come to the bank with me as I had an issue with my card which was very kind indeed.

I had stayed in this hotel many time. It's warm and nice, the location is good and easy to find it. Good management by ACCOR with easy rbooking and upgrade the room when arrival. The hotel close to a big garden which good for exercise.

The area is very walkable and is super close to two metro stations. Hongling on line 9 is much closer but you can also take exit E at Grand Station and walk through Hongling station to get to the hotel. The entrance is hard to spot. Take a left just after Wang Steak and there is a small staircase to a parking lot. A ramp leads to the lobby. We enjoyed our room and thought that the bathroom was very clean and had great pressure. The beds were very comfortable as well. The only let downs were that the pool was closed during our July 2020 stay and the hallways and elevators smelled smoky. Some of the decor (carpets and restaurant) are tacky and dated. The breakfast wasn't spectacular but got the job done - there is a made to order wonton/noodle soup station and omelette station. In addition to the metro stations nearby the hotel is also close to the KK100 tower and a few malls. Nice views around the hotel but don't expect to see much from in the hotel.