Mondrian Hong Kong 5 estrellas

Dear Nathan M. F., Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that you had an excellent stay with us in the heart of Hong Kong, and that you enjoyed our brand-new rooms, spectacular bay views, and breakfast on the 38th floor. It is also wonderful to know that our dedication to global sustainability standards resonated with you. Thank you as well for your helpful feedback regarding the drinking water; as part of the hotel's ESG sustainability program, all our guest rooms are equipped with a direct drinking water purification system located next to the coffee machine, providing guests with safe, high-quality, and convenient drinking water while reducing the use of single-use plastic bottles. We would be very grateful if you could also share these kind sentiments on TripAdvisor. Your feedback serves as a vital guide for other guests and remains an invaluable tool for our continuous improvement. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back to The Mondrian Hotel for another exceptional stay soon! Sincerely, Ahmed Javiz Duty Manager

Dear Eva G. N., Thank you very much for sharing your feedback following your stay at Mondrian Hong Kong. We are pleased to learn that you enjoyed our prime location, the amazing views, and the comfort of your stay, as well as our breakfast experience with its scenic backdrop. At the same time, we sincerely regret that the housekeeping service did not meet your expectations due to the room not being cleaned daily. Please accept our apologies for this shortfall, and rest assured that your comments have been shared with the relevant team for review and improvement. We truly appreciate you bringing this to our attention, as it helps us enhance the overall guest experience. We are especially delighted to know that our colleague at the hotel entrance made a positive impression by greeting you warmly each day. Your kind recognition will certainly be shared with the team, as such gestures of genuine hospitality are very important to us. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Marta M. R., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Congratulations on your marriage! We are truly honored that you chose to spend the final night of your honeymoon with us. It is wonderful to hear that we could add a sweet note to your journey with a complimentary pastry and that our team’s service and the cleanliness of our facilities met your expectations. Even for a brief stopover, we always strive to create a seamless and memorable experience for our guests. Thank you for your kind feedback regarding our location and service. We look forward to the pleasure of welcoming you back for a much longer stay—perhaps for an anniversary—in the near future. Sincerely, Ahmed Javiz Duty Manager

Dear Mr. G. A., Thank you for taking the time to provide feedback on your recent stay and we are glad to hear that you have a pleasant stay overall. Regarding the deposit, please rest assured that we had already requested the bank to release the pre-authorization amount hold from your credit card on your departure day (8 Aug), this process may take up to 2-3 weeks, duration may varies depends on different bank. And please note since the deposit is just a credit amount hold from your card and not an actual charge, therefore you may not see a refund transaction on your bank statement. In response to your concern, we will also contact the credit card center and ask them to fast track the pre-authorization cancellation for your card. Please accept our sincere apology for the inconvenience on the deposit process. We truly value your comment and hope to welcoming back very soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Eduardo Bartolome O. M., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Gary Hung Duty Manager