Dear Eva G. N., Thank you very much for sharing your feedback following your stay at Mondrian Hong Kong. We are pleased to learn that you enjoyed our prime location, the amazing views, and the comfort of your stay, as well as our breakfast experience with its scenic backdrop. At the same time, we sincerely regret that the housekeeping service did not meet your expectations due to the room not being cleaned daily. Please accept our apologies for this shortfall, and rest assured that your comments have been shared with the relevant team for review and improvement. We truly appreciate you bringing this to our attention, as it helps us enhance the overall guest experience. We are especially delighted to know that our colleague at the hotel entrance made a positive impression by greeting you warmly each day. Your kind recognition will certainly be shared with the team, as such gestures of genuine hospitality are very important to us. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Marta M. R., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Congratulations on your marriage! We are truly honored that you chose to spend the final night of your honeymoon with us. It is wonderful to hear that we could add a sweet note to your journey with a complimentary pastry and that our team’s service and the cleanliness of our facilities met your expectations. Even for a brief stopover, we always strive to create a seamless and memorable experience for our guests. Thank you for your kind feedback regarding our location and service. We look forward to the pleasure of welcoming you back for a much longer stay—perhaps for an anniversary—in the near future. Sincerely, Ahmed Javiz Duty Manager

Dear Mr. G. A., Thank you for taking the time to provide feedback on your recent stay and we are glad to hear that you have a pleasant stay overall. Regarding the deposit, please rest assured that we had already requested the bank to release the pre-authorization amount hold from your credit card on your departure day (8 Aug), this process may take up to 2-3 weeks, duration may varies depends on different bank. And please note since the deposit is just a credit amount hold from your card and not an actual charge, therefore you may not see a refund transaction on your bank statement. In response to your concern, we will also contact the credit card center and ask them to fast track the pre-authorization cancellation for your card. Please accept our sincere apology for the inconvenience on the deposit process. We truly value your comment and hope to welcoming back very soon. Warm regards, Hyde Sit Mondrian Services Manager

Dear Eduardo Bartolome O. M., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Gary Hung Duty Manager

Dear Denisse S., Thank you for your wonderful feedback! We're thrilled to hear that you had an incredible experience and found our service and facilities to be excellent. We truly appreciate your kind words and are grateful for your trust in choosing to stay with us. We're happy to know that your visit was enjoyable and that you plan to return. Our team is committed to providing the best possible experience for every guest, and your satisfaction is our top priority. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hyde Sit Mondrian Services Manager

Dear Ismael F., Thank you for your wonderful feedback! We are thrilled to hear that you had a magnificent stay at our hotel and that you enjoyed our exceptional breakfast service. It’s fantastic to know that you loved your room with its beautiful bay view and comfortable bed. We are especially grateful for your kind words about our check-in service and Sebastien. We’re delighted that he helped make your wife’s birthday even more special. Our team works hard to create memorable experiences for our guests, and it’s rewarding to hear that we succeeded during your stay. Thank you for choosing us, and we look forward to welcoming you back for another incredible experience! Sincerely, Hyde Sit Mondrian Services Manager

Dear Ms. M., Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and appreciated our excellent location and clean, well-equipped rooms. We’re especially grateful for your kind words about our hardworking and friendly staff. I will be sure to pass on your thanks to Jennifer Chui for her thoughtful gesture on your birthday. It’s our pleasure to help make special moments even more memorable! We look forward to welcoming you back for another delightful stay! Sincerely, Hyde Sit Mondrian Services Manager

Dear Cristina G., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. We are glad that you like the hotel decoration and the location, same time we are happy to know that our team and the service was up to your satisfaction. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager

Dear Mr. M. Thank you very much for your precious time to share with us all your feedback. I am thrilled to hear that you had a fantastic accommodation at Mondrian Hong Kong, rest assured your kind words must be shared to all of our associates! Besides, I would like to sincerely apologize for the overall less-than-perfect experience about the space of the room. Please be assured that the departments concerned have been notified for immediate evaluation. Your constructive comment is important to us as we continuously seek opportunities to innovate and improve. At Mondrian Hong Kong, we always strive for excellence and deliver the highest standards of service to our valuable guests. We hope to welcome you back in the nearest future! Warm regards Constance Wong Duty Manager