Dear Ms. Svetlana N., Thank you very much for your wonderful feedback and for choosing to stay with Novotel Living Bangkok Sukhumvit Legacy. We are delighted to know that you and your family had an enjoyable stay with us and appreciated our convenient location, friendly team, delicious breakfast, clean room, towel service, and safe children’s pool area. We also appreciate your comment regarding disposable amenities such as toothbrushes, cotton pads, and cotton swabs. As part of our sustainability efforts to reduce single-use items, these amenities are available upon request at Reception. We regret any inconvenience this may have caused and will continue to ensure this information is clearly communicated to our guests. Thank you once again for your valuable feedback and kind recommendation. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Warmest Regards, Guest Relations Team

Dear Ms. Liskovaya, Thank you very much for sharing your wonderful feedback and for choosing to stay with us. We are delighted to know that you enjoyed our convenient location, family-friendly facilities for children, and our breakfast selection. It is especially rewarding to hear that your stay was comfortable for both adults and children, as creating a welcoming environment for families is something we truly value. We also appreciate your recommendation. We hope to have the pleasure of welcoming you and your family back again soon. Sincerely, Guest Relations Team

Dear Valued Guest, Thank you for sharing your detailed feedback and for your rating. We are glad to hear that you appreciated our convenient location, early check-in, pool, and the polite service from our front desk team. Your compliments regarding our food and quiet surroundings are also greatly appreciated. At the same time, we sincerely apologize for the inconveniences you experienced, including the noisy air conditioning, unclear room cleaning schedule, limited TV channels, absence of towel hooks, and the sun loungers by the pool being reserved early. Please be assured that we are reviewing these points with our team to improve the guest experience. We appreciate your honest comments and are pleased that overall, you were satisfied with your stay. We hope to have the opportunity to welcome you back for an even more comfortable visit in the future. Warm regards, Guest Relations Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Praewa Asst. Front Office Manager

Dear Valued Guest, Thank you so much for your thoughtful and detailed feedback following your recent stay with us. We're truly delighted to hear that you enjoyed our convenient location near the BTS stations and Terminal 21, as well as our room layout, sound insulation, warm swimming pool, and the comfort of our beds and linens. We’re also glad to know you appreciated the inclusion of drinking water in your room. I’s great to hear that these little touches contributed positively to your stay. However, I do apologize for the absence of tea and coffee in your room. These are indeed standard amenities in a 4-star hotel, and your feedback has already been shared with our housekeeping and operations team to ensure this is corrected moving forward. Your comments are invaluable to us, and we hope to welcome you back again soon for another comfortable and enjoyable experience. Warm regards, Praewa Assistant Front Office Manager

Dear Ms. B., Thank you for your kind review and for highlighting the cozy atmosphere, pool, and the friendliness of our team. We’re delighted you enjoyed your stay and truly value your loyalty as an ALL-Accor Live Limitless member. We also appreciate your comments regarding the flower in the room and the amenities. Please allow us to share that, as part of our sustainability initiatives, items such as slippers and dental kits are available upon request. We apologize if this was not clearly communicated during your stay and will ensure better clarity going forward. We look forward to welcoming you back soon for an even more comfortable stay. Warm regards, Guest Relations Team

Dear Ms. Anna G., Thank you for your kind words about our hotel, team, and services. We’re very glad to know you enjoyed your stay overall, from check-in to breakfast, and that our cleanliness and hospitality met your expectations. We sincerely apologize for the inconvenience caused by the noisy air conditioner. Our engineering team has been informed and is working to ensure this is corrected for future stays. We also appreciate your feedback on Wi-Fi speed and will continue to improve the connection. We value your loyalty as an ALL- Accor Live Limitless member and look forward to welcoming you again for an even more comfortable experience. Warm regards, Guest Relations Team