ibis Бангкок Сукхумвит 24

This is an edit to an earlier 1 star review because i feel I focused to much on a negative experience and ignored many good points. I've stayed here 5 times in the last 2 months and generally the stays were very good with very friendly and helpful staff, clean basic rooms, a great location and a very safe hotel. My bad experience occurred where I had previously emailed the hotel to confirm I would receive free breakfast and platinum benefits and been told yes only to have them declined at checkin. After I spoke to the manager he held firm on the refusal as following the terms and conditions and disregarded correspondence I'd had with the hotel. I thought this was worth a 1 star rating but want to take the positive experiences also into consideration. It seems the costly misunderstanding can happen here so extreme caution needs to be paid and conversations even if in writing don't seem to mean anything to management. Something similiar but much more minor happened when I was told by staff of the 2 for 1 cocktail promo. I went to the bar during the time and said I was there for the 2 for 1 promo and ordered 2 coffee cocktails. When time came to pay I was billed for both and queried it. I was told coffee cocktails were excluded as written in the terms and conditions. Well I hadn't read the fine print because everything I thought had been clear conversations with staff but just paid double and left. This was another example though of being misinformed by staff and it costing me so take care.

We only stayed in the IBIS for a night, since our flight left in the middle of the night. The rooms are pretty small and only have queen sized beds but they are equipped with everything you need: safe, small fridge to store things, tiny bathroom, a little bit of storage space. The location is fantastic with the BTS and two big malls around the corner. There is also a 7/11 in the building. I personally would only book IBIS if you’re on a budget and don’t have a lot of luggage. There is no space to open up your bags than on the bed.

Location is extremely convenient. <5mins walk from BTS Phrom Phong / EmQuartier Mall. Right across the hotel is Emporium Mall, which links to EmQuartier Mall / BTS Phrom Phong. If you need to buy some groceries you may head to Gourmet Market either at Emporium or EmQuartier. There's even a 7-11 right at the hotel itself and another 1 that's 2mins walk from the hotel. There's many street food vendors during day time so if you need to dive into thai cuisine you may do so. There's even a few massage parlors (legit) near the hotel as well. Just 2mins walk. And that 7-11 mentioned above sits in between these massage parlors. I will definitely stay at this hotel again whenever I visit Bangkok.

I just got checked in into one of the rooms on 18 floor. Lobby area is sharing entire area with Mercure, a bit confused as this is my first time here but it is understandable. Property itself is clean as well as located in prime area. Khun Anni at the front who checked me in did her best to minimize my time upon check in but mandatory info and benefits were never missed to be told and offered. Housekeeper swiftly provided my amenities after entering the room. As an Elite member, I am super satisfied this stay.

Pros - Located near to bts & Emquartier Mall - There s 7-11 beneath - Good deal when sale price Cons - staff service is very average does not represent thai hospitality well, no warm greetings , just neutral face & not too helpful - no early check in even by 1 hour - as expected Ibis compact size room, able to lay down & open 1 big size luggage only