فندق موڤنبيك مالاتيا

تجربة رائعة تكرر مرات عديدة

Very clean and good hotel with a great location, big room, big bathroom, great room view, good towels, good breakfast, friendly and kind staff, we had one night stay in this hotel, we came from a long trip and we were really satisfied. I had my dog ​​with me and we were very comfortable. If I travel to Malatya again, I will definitely stay in this hotel again. Only the pillow and bed mattress were a little uncomfortable.

I rate this 100 stars. Perfect in every way. Friendly, helpful, well-trained staff including cleaning help, restaurant staff, security guards, managers and all at the front desk . Very clean room with working air-conditioning, comfortable bed and pillows. Nice shower and good size bathroom. Excellent delicious buffet breakfast on the main floor and lovely restaurant on the 18th floor of the hotel with lots of choices. Also the restaurant on the 18th floor has delicious food, reasonable prices and fabulous waiters. All this at a time of distress, recovery and healing after the recent earthquakes. Quite remarkable and commendable!

I had a reservation for 2 nights on this hotel on 11-12 May. I was visiting my relatives after the earthquake and was arriving by a very late flight. Called the hotel beforehand and informed them on my late arrival and my request to make a late check in was confirmed by the reservations department. I corrected the reservation with the booking company as well. The plane was late even more due to delays in air traffic resulting in my arrival at the hotel at 03:00AM. The Front office manager informed me that my check in was due at 14:00PM and he has no information about my check in request. The dates, although confirmed by reservations department beforehand were misunderstood and there was no room available. The Front office person was without empathy and very very rude to me and my spouse. I corrected him on his approach but he did not offer any solution and continued arguing and being rude. I left the hotel at 3:30AM and cancelled the remaining days of my reservation online immediately after that. The people who are in the hospitality business MUST be hospitable, polite and emphatic. being rude to a customer is unacceptable. Will not prefer Mövenpick for my travels in the future.

Although running massive earthquakes in the area the hotel was clean, disciplined and well organized. I asked the hotel manager Ahmet Bey during my visit and I appreciated him and his team. Thank you again for great effort. The room (1603) was silent and large like a house. The breakfast was amazing, delicious. Thank you very much for careful choise of olives :))