Rezydent Hotel Sopot - MGallery Collection 5 ดาว

Dear Mr. Huynh, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience at Rezydent Sopot – MGallery Collection did not meet your expectations. Please allow us to address the concerns you've raised. First and foremost, we take the mention of a possible bed bug issue extremely seriously. We would have appreciated being informed about this at the time of your check-out or earlier, as our protocol is to immediately isolate and thoroughly inspect the room using professional pest control services to ensure the comfort and safety of all our guests. Guest well-being is our top priority, and prompt communication in such cases helps us act swiftly and effectively. Regarding the room layout: our Deluxe Rooms on the top floor do include charming architectural features due to the historic character of our building, which some guests appreciate for its uniqueness. However, we understand that preferences vary. Please know that had you expressed dissatisfaction with the room upon arrival, our front desk team would have done their best to offer an alternative, subject to availability. We always strive to accommodate our guests’ needs whenever possible. We regret the wait at check-in and during room setup. Late bookings sometimes do require a few extra moments of preparation, especially when adding amenities such as a child’s bed, but we certainly aim to make this process as smooth as possible. As for the bathroom design, room furnishings, and air conditioning – your feedback is valuable and will be shared with the relevant departments as we continuously review how to enhance the guest experience while preserving the style and heritage of our property. We’re glad to hear you enjoyed our breakfast and that our team – especially Marek – provided attentive service. Your kind words will be passed on to him. Once again, we truly regret that your stay did not reflect the standard of excellence we aim to uphold. Should you be willing to give us another chance in the future, we would be delighted to personally assist with your reservation to ensure a more enjoyable and comfortable stay. Warm regards, Zbigniew Brząkała Quality and Sustainability Manager

Dear Guest, Thank you very much for sharing your opinion! We are glad that you liked the location of our hotel and that the comfortable rooms and friendly staff made your stay a pleasant one. We are also pleased that you appreciated the comfort of the beds and the facilities, including a refrigerator. As for breakfast - thank you for the tips, we always try to offer a variety of options and will work on improving it. We hope to have the opportunity to host you again someday! Best Regards, Zbigniew Brząkała Quality Manager

Dear Mr. Kamil, Thank you very much for sharing your opinion and for visiting our hotel again! We are glad that we managed to maintain the high standard that you remembered from your first stay. It's great that you appreciated the location of the hotel and the spaciousness of the rooms, which we try to adapt to the individual needs of our guests. We will also pass on your kind words to Mr. Zbigniew - it is a great joy for us that our staff could contribute to your comfort. We are also pleased that you liked our gastronomic offer, including dishes served on volcanic stones. We strive to make every meal unique, and our à la carte breakfasts meet our guests' expectations. We hope that we will have the opportunity to host you at our hotel again soon. We wish you all the best and see you around! Sincerely, Joanna Wolny General Manager

Dear Mr. Kamil, Thank you for your time for writing the review. It is our pleasure that your stay passed in comfortable atmosphere. We are very glad for your opinion about breakfast and restaurant. I would like to assure you that I will share your opinion with the rest of the team, especially Zbigniew. We invite you to visit us in the future when planning your next stay in Sopot. Best regards Oliwia Trzynska Front Office Manager

Dear Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a fantastic stay at our hotel. Our team works hard to provide top-notch service and it's always rewarding to hear that our guests appreciate their efforts. We will be sure to pass along your kind words to Basia, Natalia, Victoria, Janek, Zbigniew, Paul, Anastasia, Ela, and the rest of our staff. We look forward to welcoming you back Rezydent Sopot MGallery in the future! Thank you for choosing to stay with us and for the recommendation. Safe travels! Warm regards, Zbigniew Brzakala Quality & Sustainability Manager