Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 1,421 reviews

Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
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Description

Hotel extras

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,421 reviews

TripAdvisor Rating  4.0/5  1,655 reviews

Time of Year Makes a Difference!

TripAdvisor rating 4.0/5

Wanderer51927373459 TripAdvisor review

The staff, cleanliness, and the overall resort type accommodations were great. The less than stellar rating is because the hotel was full of noise and late-night noise. Sleeping was at-times, extremely difficult and frustrating. Yelling in the halls, knocking on doors (and dashing), and late-night screams in the next room (drunken variety). The screaming in the adjoining room was intermittent enough that it would wake you in the middle of the night (along with the door knocking) but then it's gone. One night, our neighbors had a late party and we called to the front desk. I'm happy to say the hotel staff did not merely "call", they went to the party room and requested them to calm down (which they did). Seemed like teenage and college students for the most part, so consider this in your plans if you are anywhere in the spring break season. *Also, some rooms are right next to the elevator bank. I mean RIGHT NEXT to the elevator bank. Regardless of time of year, I would make sure you don't draw one of these rooms unless you sleep like a rock.

Bad upon arrival

TripAdvisor rating 2.0/5

Kiyah T TripAdvisor review

El Fairmont San Juan is a 5 star hotel, at a cost approximately of $547 per night. However, I was not impressed. Upon arrival, the hotel was not able to accommodate the room that we had reserved. Instead of offering us an upgrade, they placed us in a standard room (level below) when what we paid for was a partial ocean view. We were given bath towels with holes in them (picture below). On our 3rd day there, the hotel reached out via text and inquired about our stay. Given my response, they then moved us to the partial ocean view room and refunded $355 of our money. Once in the new room, the ceiling started to leak. I was ready to go. When we turned the a/c off in the room, the room began to smell of Fritos/corn chips. The cold air kept the musty smell masked. The night before leaving, I followed the directions to close the folio for the hotel and noticed charges that did not belong to us. So apparently, guests can sign tabs for items ordered and write any hotel room down and that room gets billed for whatever the person ordered. Not a good business practice. I enjoyed Puerto Rico with my husband but I will not return to that hotel. The costs associated with staying there is not worth what you actually get as far as hotel accommodations. The stay here really put a damper on our anniversary trip.

Great music and personal attention!

TripAdvisor rating 5.0/5

Alfredo F Couples - TripAdvisor review

Fairmont El San Juan Hotel is our most preferred place for having a great time, as a couple and even with friends, enjoying its food, music at the Lobby (tropical, jazz, rock, etc.), and people who attend you are the most agreeable and friendly you’ll ever find! (they are well treated themselves so they mention are providing services for many years without thinking of moving elsewhere!). Fully recommend it!

Good stay

Customer review rating 5.0/5

Maribel G. Business - Confirmed reviews ALL

Amazing experience from the beginning to the end. Stephanie from the front desk was very sweet and she made myself and my family feel special. She was very attentive and recommended a few restaurants to us, including the sushi bar from the hotel. The room was always clean and cozy thanks to Maria.

Dear Maribel G., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Stephanie and Maria. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Exceptional!

TripAdvisor rating 5.0/5

P H TripAdvisor review

One of the best hotel stays ever! The hotel is absolutely beautiful and the service was excellent. Everything you need is in the hotel like Starbucks, gift shops, bars, pools, and relaxation at the beach! If you want to venture out on your own there are a lot of shops and restaurants in walking distance from the hotel. Also the historic district of San Juan is a short car ride away. We rented a car and drove there and it was very easy to find. It was a great experience.

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Other web-users rate our hotel

  • 543 reviews 8.7/10 Location
  • 1,033 reviews 5.5/10 Room
  • 2,032 reviews 8.5/10 Service
  • 6 reviews 0/10 WiFi
  • 611 reviews 8/10 Food
  • 559 reviews 8.8/10 Pool
  • 386 reviews 4.3/10 Cleanliness
  • 301 reviews 4.7/10 Comfort

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