Fairmont El San Juan Hotel 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 1,411 أراء

نضمن لكأفضل سعر
Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

الوصف

خدمات الفندق الإضافية

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

الإقامات المتوفرة لدينا

موقع الفندق

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

نظام تحديد المواقع العالمي (GPS):18.442995, -66.019684

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.0/5  1,411 أراء

تقييم TripAdvisor  4.0/5  1,663 أراء

BA-SURA

ملاحظة Tripadvisor 1.0/5

Keira M تقييم TripAdvisor المعتمد

I feel I am shocked about this hotel. I can’t even think about anything other than my last night when on a Thursday night they let “18+” — more like 13+ — completely TAKE OVER THE PLACE (the entire lower level at least) gambling, getting seriously coked up, nearly having sex — at a 4/5 star hotel! So disgusting and absolutely terrifying if you have children. PLUS there was NO ONE to talk to/complain about it. No one at the door, no one at concierge, no one at check in. The only person was the gentleman at the car stand who said something to the effect of this is the way it is; this is normal and looked at me like I had 10 heads. This is to say nothing of the pool/beach cabana/beds — which are no where near 4 star. The pool area gets flooded and swampy and the beach beds are well — just don’t even think twice about renting — they are garbage. If you can’t afford the Ritz Bahia or Dorado just go to another island, this place is literally complete TRASH. And should be taken out as such.

Skip MSC

ملاحظة Tripadvisor 1.0/5

Jason F تقييم TripAdvisor المعتمد

Beautiful ship, terrible service. I wish I had read reviews beforehand, I've been on many cruises and wanted to to MSC, big mistake. Staff doesn't care about the guests, most will ignore you, any requests made to guest service desk go unanswered. If you don't wave cash in the air at the bar you will not be served, food is terrible, elevators are terrible, public bathrooms that have several stalls also have doors that lock from the inside to the main bathroom, other guests will go into the multi-person bathroom and lock the door so that others cannot enter, also there is no signage to find these bathrooms! Room attendant was lack luster to say the least, we found two pacifiers and food/candy wrappers in the couch and under the desk, there was toothpaste on the sink and hair in the shower! Our balcony was NEVER cleaned, crusted with salt the entire cruise, several of our companions only had one chair on the balcony and several others chairs were broken to the point of being unsafe to sit in. EVERY clothing item we wore somehow ended up having black grease on it somewhere, no idea where it was coming from. The A/C in the room barely maintained a cool environment. The carpet was stained everywhere. House keeping left vacuums and cleaning carts, trash and dirty linen bags in the already super narrow hallways, I observed several people trip/stumble over them and people in wheelchairs/scooters had to move them by hand to get around them. Am I being too critical???? Waited over 90 minutes at the restaurant for an omelet that was small enough I could have put the whole thing in my mouth, when I cut into it the "ham" was a pink paste, not ham - BLEGH! The entertainment was lame, it was like 15 people were put in charge of making the shows and they all had different ideas and decided to mash it all into one 35 min performance. THE ELEVATORS OMG. MSC now has these smart elevators where you push a button outside each elevator deck that corresponds to the floor you want to go to, it then tells you what elevator to wait for... cool idea.... but MSC Yacht club members get cards that give them priority use of elevators....see where this is going???? Several yacht club kids/teens decided at several points during the cruise that they were going to just ride the elevators from top to bottom using their cards and deny others the use of the elevators.... You could literally stand at an elevator for 15 mins with no luck, I can't climb from deck 7 to 18, great idea, poor execution. There is so much more, I wish I kept a better list, the last thing I will mention for the negative is this: We booked this cruise because it was a great price and hadn't tried MSC before, keep this in mind, if you find a cheap cruise, you will find cheap guests. I'm not a snob nor am I rich, but this cruise had some of the trashiest, rudest, loudest, and the most obnoxious and disrespectful guests I've ever seen. Cheap prices attract cheap people, be ready for their drama/attitudes! Now for the positives: The ship was beautiful. The kids water play area was the best I've ever seen. The water slides were fantastic. Sparkle stairs. LOTS of bars, like, soooo many bars. Guy playing steel drums at the pool deck was the best I've ever heard, much kudos! Bartender Moyo at the jungle pool bar was the most helpful person on the boat, and very kind, I observed him go above and beyond several times in helping other guests. Victor with the cowboy hat at the kids club was a real dude, very kind and great with the kids.

Super disappointing

ملاحظة Tripadvisor 2.0/5

TwinSoccerDad تقييم TripAdvisor المعتمد

What a disappointment. We have sought to spend our vacations at Fairmont and All Accor hotels whenever possible. This is the first one to leave us so underwhelmed. The lack of service and staff at the pools is alarming. Some days it took close to 30 minutes to order a drink because there were not enough people to help guests by the pools. And then they didn't have enough umbrellas to offer shade. We were often told "no we don't have any" although the reserved sections that were not being used had unfolded umbrellas sitting unused. The hotel wants to be considered family-friendly but it's not for families of tweens/teens. The nightclub noise kept our family up with its thumping music. The hotel also feels dated with worn furniture and chipped paint. We spoke to the hotel before departing. They offered us some lip service and took a few of the resort fees off but disappeared from there. This hotel does not rate close to other hotels in this chain.

We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. Thank you for taking the time to share your comments of your recent stay with us.

Perfeito !

ملاحظة Tripadvisor 5.0/5

andrea s تقييم TripAdvisor المعتمد

Perfect accommodation! Every detail thought out to better meet guests' expectations, staff education, wonderful swimming pools, shows at Cabaret do Chico, view from the room, the decades-old tree being preserved and beautiful... Everything was beautiful and perfect, but what caught my attention the most and will certainly never forget is the smell of the lobby, simply unforgettable. Unique experience .

Thank you for being our guest at the Fairmont El San Juan and for taking the time to share your delightful review. We are thrilled our wonderful amenities and friendly staff helped you have such a great visit. Please come see us again on future trips to the area.

Not worth the money at all.

ملاحظة Tripadvisor 1.0/5

Jennifer B تقييم TripAdvisor المعتمد

The way this hotel is run - starting with management presents major problems. Between disorganization and lack of communication between management and staff, rooms smelling like marijuana, door locks breaking, leaks in the hotel, and overall age showing all over the hotel- this fairmont does NOT hold up to the standards of what I would expect. Especially for the exorbitant amount of money that we spent on this hotel.

Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies if the service you received was anything short of exceptional. Also, we're very sorry if our commitment to maintaining pristine accommodations didn't shine through during your visit and for the inconvenience you encountered during your stay. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 541 أراء 8.7/10 الموقع
  • 1,031 أراء 5.5/10 الغرفة
  • 2,086 أراء 8.5/10 الخدمة
  • 6 أراء 0/10 إنترنت
  • 639 أراء 7.9/10 المطاعم
  • 563 أراء 8.8/10 حمام سباحة
  • 388 أراء 4.4/10 مستوى النظافة
  • 304 أراء 4.7/10 مستوى الراحة

مشغّل بواسطة Trustyou

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.