Fairmont El San Juan Hotel 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 981 أراء

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
Fairmont El San Juan Hotel - Image 3
Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

الوصف

خدمات الفندق الإضافية

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

الإقامات المتوفرة لدينا

موقع الفندق

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

نظام تحديد المواقع العالمي (GPS):18.442995, -66.019684

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.0/5  981 أراء

تقييم TripAdvisor  4.0/5  1,839 أراء

Room condition is terrible - would not book again

ملاحظة Tripadvisor 1.0/5

Climber28421362255 Couples - تقييم TripAdvisor المعتمد

Stayed in the hotel for 4 nights and was disappointed at the room condition. Soiled furniture. The room especially the bathroom needs to be totally revamped. The staff was not friendly. They are probably used to hearing these complaints since these issues aren’t one off issues. The bathroom had multiple problems. Shower stall had wood chips falling apart. The floor got flooded every time one took a shower. On the third day the water flooded about 4-5 inches and drained after 30 minutes making the bathroom unusable. The wall next to the bathroom was clearly damaged and looked like a mold issue in the bathroom. Didn’t want to look at it too closely since I wanted to leave at this point. Security latch in the room was broken from day 1 . Reported to front desk twice and they did not fix the lock.

The staff and location make this a MUST place to stay!

ملاحظة Tripadvisor 5.0/5

Anne P تقييم TripAdvisor المعتمد

Where to begin. From the moment I arrived it felt like I was a VIP, and I wasn't! The level of service I received throughout the hotel would have made a casual observer think I had been there many times before. Kenneth at the front desk did an amazing job making me feel welcome and gave me a room with a fantastic view. Angel, the Bellman, was kind and helpful with all the luggage I brought and I was very thankful for him! Orlando, at the breakfast restaurant, remembered my name when he saw me outside of the restaurant and I will never forget his smile and warmth. The Concierge, Natalia, was informative and helped me with a question about dinner providing timely updates and offering great alternatives. Francisca, at the Front Desk, checked me out and was absolutely delightful. And then there is Gloria, the Room Attendant, on the 8th floor. Gloria took such good care of me and my room - she made me feel like I was part of her family. I came to look forward to seeing her each morning on my way out to breakfast as she started my day with an unforgettable smile! If you are looking for a relaxing getaway at a resort with a great location for peace and quiet, yet close enough to Old San Juan or tourist destination, Fairmont El San Juan Hotel is the place to stay. I loved this hotel, cherished my stay, and look forward to crossing paths with all of these wonderful people in my future stays!

Disappointing experience

ملاحظة Tripadvisor 3.0/5

Lisa B تقييم TripAdvisor المعتمد

My husband and I had previously stayed here last year (June 2024) and had a really nice experience, so we had encouraged our group of friends to stay here again this past weekend for a group trip. What we experienced this time was completely different than before and it was very disappointing. While the hotel lobby is stunning, the woman who checked us in was not pleasant and seemed frustrated when asking questions. Aside from that, I had 2 king rooms guaranteed for my confirmations, and upon check in was told that was not possible. I can understand this if it were a certain type of rate and a disclaimer was provided, but nowhere in the confirmations received did it state that the room type was subject to change or similar. We could not get 2 rooms as confirmed because the hotel was sold out, so we obliged and got only one. The one king room we did have was very large and bed was comfortable, however, no one at the desk informed me that this room was going to be directly above the night club, open every night during the duration of our stay. We did not get more than 3 hours of sleep each night due to this- our entire room no exaggeration was vibrating from the music. The club did not close until 4am, and the first night we literally were up all night which ruined our next day and the festivities planned with our group, we felt exhausted all day. I called and made the front desk and operator aware multiple times, and once was hung up on, or the call never returned. I went to the front desk in my pajamas to address it because I had to since wasn't being handled via phone, and this was extremely uncomfortable for me in middle of the night. The front desk manager working was visibly irritated and curt, however the other woman working was very nice and trying her best (believe her name was Melani?). The front desk was unable to move us the first night since the hotel was sold out, but did the next which was appreciated....until we realized that they moved us to a higher floor but the same exact room/room number on that floor, which meant the vibration and noise could still be heard. It isn't strategic to have these rooms available with the noise disturbances- even the front desk told us this happens all the time. Extremely disappointing as we were only there a brief time (3 nights) so moving again would be a nuisance we had done that twice and it takes time. No one checked to ask how it was for us. To add to this, my husband got stuck in the elevator, which had already had someone else stuck in it I saw earlier that day. My husband was late to the event planned that evening and honestly uneasy the rest of the evening- it definitely put a damper on what was supposed to be a memorable occasion. No signs or security were posted to inform guests of this or to not use the elevator, and I am unsure as to why this matter wasn't addressed or it has been permanently fixed because if you search the reviews, this is mentioned multiple times. Security eventually got him out prying the doors open and he was stuck between floors. Security took down his name and our room number, but again no follow up to ask how he was doing or even a complimentary something to help make the situation better. While the property is mostly lovely, there are definitely some run down parts that clearly show it is not being kept up-to-date which you would expect from a noted 5 star hotel. We love Puerto Rico, and loved our experience last year, but this is definitely giving us pause to return to the Fairmont again.

Dear Lisa B, Thank you for sharing your feedback regarding your recent visit. We genuinely regret that your experience did not meet the high standards we strive for, especially considering your previous enjoyable stay. We apologize for the inconvenience caused during check-in and the discomfort you experienced due to noise from the nightclub. Our aim is to provide our guests with a restful environment, and we understand how disruptive this was during your stay. Regarding the room assignments, we acknowledge the importance of clear communication about room types, and we are reviewing our procedures to enhance guest experience in this area. We also regret the unfortunate incident involving the elevator. Safety is a priority for us, and we will address this concern with our maintenance team to ensure it is resolved. Your comments about our staff's service have been noted, and we appreciate you highlighting the efforts of our team members. We hope you will consider giving us another opportunity in the future.

Unforgettable Birthday Celebration at the Lobby! 🎉

ملاحظة Tripadvisor 5.0/5

NorthStar300948 تقييم TripAdvisor المعتمد

I want to sincerely thank the incredible Lobby staff for making this birthday one of the best I’ve had in years! The music, food, service, and overall atmosphere were simply superb. My friends and family are still talking about the amazing night—dancing to live performances by renowned Puerto Rican singers and orchestra was an unforgettable experience! Special thanks to Jesús for his warm smile and excellent service. And a big shoutout to Fabio, the outstanding manager, whose leadership transforms the Lobby and Chico Cabaret into the perfect spot to enjoy a magical evening. Can’t wait to another occasion to celebrate!

Dear NorthStar300948, Thank you for sharing your delightful experience at Fairmont El San Juan Hotel. We are thrilled to hear that your birthday celebration was such a memorable occasion. It brings us immense joy to know that our Lobby staff, particularly Jesús and Fabio, contributed to making your evening special with their exceptional service and leadership. We take great pride in creating a vibrant atmosphere for our guests to enjoy live performances, and it is heartwarming to learn that you and your loved ones had a fantastic time celebrating together. Your kind words will certainly motivate our team to maintain the high standards we strive for. We look forward to welcoming you back for your next celebration! Best regards, Fairmont El San Juan Hotel

Relaxing Vacation at an Amazing Resort

ملاحظة Tripadvisor 5.0/5

KathyTraveler6 Couples - تقييم TripAdvisor المعتمد

My husband and I had a wonderful time at this resort. The management and staff were very friendly and helpful. We were able to check into our room early and received a lot of helpful information from Francisco, the concierge. We ate in 3 of the resort's restaurants, the food and service was excellent. We also had coffee and food from The Bistro where the food and service were excellent. We loved being able to walk to the beach right from the hotel and find chairs and umbrellas along with sunscreen and sunburn relief aloe. The pools were clean, warm and very relaxing. Our room was large and well appointed. The bed and pillows were extremely comfortable. We loved everything about our stay. The only thing I would suggest would be to have more food options among the restaurants. We would love to return some day.

Thank you very much for your kind words and for taking the time to share your experience at Fairmont El San Juan Hotel. We are delighted to hear that you and your husband had a wonderful and relaxing vacation with us. It is gratifying to know that our team, especially Francisco, contributed positively to your stay by providing helpful information. We appreciate your feedback regarding the dining options at our restaurants. Your suggestions are valuable as we continually strive to enhance our guests’ experiences. We are thrilled that you enjoyed our beach access, pools, and your comfortable accommodations. We look forward to welcoming you back in the future for another memorable stay. l

بالاشتراك مع TripAdvisor

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