Mercure Bendigo Schaller 4.5 stars

was surprised on how small rooms were, not what we are used to when staying at Accor.

We absolutely loved our stay and we are so pleased the Schaller is now under the Accor umbrella. It is our hotel of choice when visiting Bendigo. We love the well appointed, bright, light rooms with super comfy beds and spacious bathroom. The communal areas on the ground floor are so welcoming and interesting. Parking is easy and the staff are brilliant. We were given a couple of recommendations for dinner as the in house dining was understandably unavailable on a Sunday evening during these unusual times. Thank you for looking after us so well, we will be back.

When we arrived all the COIVD measures were in place. The reception person was super friendly and helpful and as an Accor member we received free drinks. Got to our room and there was a birthday card and bottle of wine for our stay, so cool!

I am a Accor Gold member and have been staying at this hotel on a weekly basis since mid May for business purposes. I have been reluctant to provide feedback as I was hoping for a change in staff and better service but unfortunately I have been left with no choice but to vent some of my frustrations. My first stay was excellent and I was treated with the basic perks that a gold member would normally get (a free upgrade and a welcome gift). I stayed at the 3rd floor and my welcome gift was a bottle of wine. My second stay, I once again stayed at the 3rd floor but I had no welcome gift and was only given it when I phoned to ask about it. My third stay, my welcome gift was a small pack of pringles. My fourth stay, they were peanuts, then it was a small pack of Ferraro Rocher chocolates from here on. Today, I was given chocolates once again but was given a first floor room (no availability, I think not in this climate). I do not like to give negative feedback like these as it makes me appear cheap but I am a loyal returning customer that should be treated well and I do not feel that I am being treated as such. The reception staff (Samantha) has been treating me with disregard and disrespect as though I am here to take advantage of them. I know it is hard times and we are living with a pandemic but it does not excuse them for being cheap towards their loyal returning customers. At times, I have felt like taking my business elsewhere it wasn't for my Accor membership which I am trying to upgrade to platinum. Thank you.

Excellent.

Only one night obviously difficult under circumstances but was clean & friendly covered everything we needed Shame about breaky but enjoyed our drunk in the lounge

While we personally had a comfortable stay. The foyer lacked it's usual welcoming, comfortable atmosphere. The fire remained unlit despite it being winter. Reception left at 5pm so the bar / cafe was closed. The receptionist mentioned she left at 5pm but not that this area was also closed. We also found it odd that security hung around in the day but nowhere to be seen at night.

This is the fourth stay at the Mercury Schaller, very convenient to the city drive or walk and always well presented, clean, friendly and modern.

Good and clean A bit of road noise on road side rooms

A bit noisy from traffic during the night for me and no subtitle feature available on tv (my husband is deaf) -asked the lovely reception person and she showed how it worked in the lobby but different tv in room 302 and feature was “not available”. Light switch for toilet by the door of the room and not in the toilet? Very hard to negotiate/locate in the middle of the night without having to turn bedside lights on without waking others.

I have stayed here on numerous occasions, well located, clean and comfortable and with a great café perfect for my morning coffee.

Focussing on what was good - the coffee was amazing and the man who made it was really engaging, good humoured and willing to offer good service. The room was small but clean ...and clean is important to me. Food is available in the evening but you have to go down and collect and there are not trays provided to carry your food and wine back to your room! Breakfast is not available until 8.30 am and that is just not practicable when you are working and start at 9.00. I also explained to the lady on reception that I was coming over for the next 5 years every Monday and there was no further discussion on her behalf of what that could look like. The new place I am now booked into gave me a tour of the facility, offered a small discount and just generally connected with me. The black hallways are scary at night when you walk out of your room into a pitch black corridor until the sensor lights come on.

Our 2 night stay was very good, except the room was too small Staff were excellent Venue OK, Rising Sun hotel nearby, good bistro for dinner on both nights

Very helpful staff as I had to check in late and Tara? made it very hassle free. Room was lovely, got an upgrade. Quite spacious. Good kitchenette facilities. Loved the art around the hotel walls and in the room. Great location close to walking tracks and the lake. Unfortunately cafe/bar was shut at 8.30pm when I arrived even though some of the literature said it should have been open until 9pm. Will definitely be back when passing through Bendigo.

was very clean a bit small but for a one night stay was good