Mercure Bendigo Schaller 4.5 stars

Customer review rating 4.4/5 236 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Bendigo Schaller
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+ 17 Services
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Room 1

Number of guests
Children's age

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How it works?
ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Our vibrant boutique rooms feature original artwork from Mark Schaller.

  • The Pantry Café offers a relaxed, yet intimate ambience for socializing.

  • Balcony rooms are available upon request.

  • Mercure Bendigo Schaller offers complimentary car parking. Spaces are limited.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / IroningPaying
  • Hairdressing salon
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centrePaying
  • Copy/print service availablePaying

Hotel location

Mercure Bendigo Schaller

60 Lucan Street
3550
bendigo
australia

Tel: +61344336100

Check-in from 14h00

Check out up to 11h00

  • REGIONAL BUS 50 :  BENDIGO RAILWAY STATION

  • BENDIGO :  BENDIGO RAILWAY STATION

  • By plane

    BXG At 4.8km / 2.98 miles

  • By plane

    MELBOURNE At 0.1km / 0.06 miles

  • By helicopter

    BXG At 4.8km / 2.98 miles

  • By train

    BENDIGO RAIL STN At 2.5km / 1.55 miles

  • By train

    BENDIGO RAIL STN At 2.5km / 1.55 miles

GPS :-36.7486251, 144.2843204

Our accommodations

Standard Double Room with Balcony

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

Standard 2 Single Beds With Balcony

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone

Superior Double Room with Balcony.

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • Direct dial telephone
Rooms

Our restaurants and bars

THE PANTRY

Type of cuisine: Cafe

The Pantry Café offers all day café dining for hotel and casual guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE PANTRY BAR

Non contractual photo

The Lobby bar offers a wide selection of local beers and wine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Bendigo Schaller

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

236 reviews

Disappointed.

Customer review rating 4.4/5

Susan Solo - 02/08/2020 Confirmed reviews ALL

I felt that the customer service could have been a lot better... the lack of information regarding the change of service around catering for dinner etc. The room I stayed in had terrible smell... possibly a cleaning product used that was extremely potent in fumes. I chose to not stay a second night as the smell was too potent. The mini bar was poorly stocked... given no food available at the cafe after hours it should have some things in it.... only 1 tiny milk. No biscuits even to have with coffee and tea. I was very disappointed with my stay.

Good Location, but rooms a little tight.

Customer review rating 4.4/5

John H. Couples - 29/07/2020 Confirmed reviews ALL

Good Location, but rooms a little tight. Staff very good and facilities very good.

Great hotel

Customer review rating 4.4/5

Lynn W. Couples - 29/07/2020 Confirmed reviews ALL

Our stay was part of a trip around Victoria and this hotel was definitely the best we stayed in.

good stay

Customer review rating 4.4/5

Laurel Families - 27/07/2020 Confirmed reviews ALL

You lost points for the bed for the extra adult in the connecting room. I thought i was getting a pull out sofa bed. Instead I got a very hard surface with only a thin egg shell topper. It was not a comfortable night and I was unable to sleep due to the hardness of the area. As I had to have my aged parents to the hospital in the morning, I was very dissapointed with the quality of the extra bed. I kept on waking up and having to turn over as it hurt my hip bones. Rooms small but that was as advertised. They were neat and tidy. Meals very nice and staff very friendly.

Great place

Customer review rating 4.4/5

Winona M. Couples - 24/07/2020 Confirmed reviews ALL

Even with the required changes due to COVID19 we were made welcome. We were impressed to see hand sanitizer along with a sign in sheet at the entry and that guests had access to sanitized pens. We were able to enjoy our complimentary drink and even with limited seating and a limited menu we enjoyed dinner both nights in the restaurant. Thank you to all the staff at Bendigo Schaller.

staff good

Customer review rating 4.4/5

Wayne S. Business - 22/07/2020 Confirmed reviews ALL

was surprised on how small rooms were, not what we are used to when staying at Accor.

Excellent hotel, so excited to be able to stay again.

Customer review rating 4.4/5

3tem Families - 21/07/2020 Confirmed reviews ALL

We absolutely loved our stay and we are so pleased the Schaller is now under the Accor umbrella. It is our hotel of choice when visiting Bendigo. We love the well appointed, bright, light rooms with super comfy beds and spacious bathroom. The communal areas on the ground floor are so welcoming and interesting. Parking is easy and the staff are brilliant. We were given a couple of recommendations for dinner as the in house dining was understandably unavailable on a Sunday evening during these unusual times. Thank you for looking after us so well, we will be back.

Great stay

Customer review rating 4.4/5

Alana Couples - 17/07/2020 Confirmed reviews ALL

When we arrived all the COIVD measures were in place. The reception person was super friendly and helpful and as an Accor member we received free drinks. Got to our room and there was a birthday card and bottle of wine for our stay, so cool!

Great location and clean roomt that is unfortunately tarnished by rude staff with poor hospitality skills

Customer review rating 4.4/5

Phil Business - 16/07/2020 Confirmed reviews ALL

I am a Accor Gold member and have been staying at this hotel on a weekly basis since mid May for business purposes. I have been reluctant to provide feedback as I was hoping for a change in staff and better service but unfortunately I have been left with no choice but to vent some of my frustrations. My first stay was excellent and I was treated with the basic perks that a gold member would normally get (a free upgrade and a welcome gift). I stayed at the 3rd floor and my welcome gift was a bottle of wine. My second stay, I once again stayed at the 3rd floor but I had no welcome gift and was only given it when I phoned to ask about it. My third stay, my welcome gift was a small pack of pringles. My fourth stay, they were peanuts, then it was a small pack of Ferraro Rocher chocolates from here on. Today, I was given chocolates once again but was given a first floor room (no availability, I think not in this climate). I do not like to give negative feedback like these as it makes me appear cheap but I am a loyal returning customer that should be treated well and I do not feel that I am being treated as such. The reception staff (Samantha) has been treating me with disregard and disrespect as though I am here to take advantage of them. I know it is hard times and we are living with a pandemic but it does not excuse them for being cheap towards their loyal returning customers. At times, I have felt like taking my business elsewhere it wasn't for my Accor membership which I am trying to upgrade to platinum. Thank you.

Dear PHIL A., Thank you for taking the time to tell us about your experience at the Mercure Bendigo Schaller. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I did try to phone you today to discuss, I will try you again tomorrow. In regards to your room allocation, I am sorry that you did not enjoy your first floor room, I have made a note on your profile to try our best to allocate a third floor room. However, please note that due to Covid-19, we leave the rooms empty for three days after a guests departure to try and ensure the safety of our cleaning staff, it is for this reason that we sometimes can be running short of the Superior Room upgrade, with only 8 of this room type available in the hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jess McCallum Front Office Manager

Nice people, very clean place.

Customer review rating 4.4/5

Moammar A. Business - 16/07/2020 Confirmed reviews ALL

Excellent.

Trendy hotel clean & friendly, loved the art work

Customer review rating 4.4/5

Glen M. Couples - 15/07/2020 Confirmed reviews ALL

Only one night obviously difficult under circumstances but was clean & friendly covered everything we needed Shame about breaky but enjoyed our drunk in the lounge

Clean yet lacking atmosphere

Customer review rating 4.4/5

Claire Couples - 13/07/2020 Confirmed reviews ALL

While we personally had a comfortable stay. The foyer lacked it's usual welcoming, comfortable atmosphere. The fire remained unlit despite it being winter. Reception left at 5pm so the bar / cafe was closed. The receptionist mentioned she left at 5pm but not that this area was also closed. We also found it odd that security hung around in the day but nowhere to be seen at night.

Well located

Customer review rating 4.4/5

Tony Families - 11/07/2020 Confirmed reviews ALL

This is the fourth stay at the Mercury Schaller, very convenient to the city drive or walk and always well presented, clean, friendly and modern.

Modern and clean, just a bit of road noise

Customer review rating 4.4/5

Chris Business - 11/07/2020 Confirmed reviews ALL

Good and clean A bit of road noise on road side rooms

Good for the price for one night

Customer review rating 4.4/5

Donna M. Couples - 11/07/2020 Confirmed reviews ALL

A bit noisy from traffic during the night for me and no subtitle feature available on tv (my husband is deaf) -asked the lovely reception person and she showed how it worked in the lobby but different tv in room 302 and feature was “not available”. Light switch for toilet by the door of the room and not in the toilet? Very hard to negotiate/locate in the middle of the night without having to turn bedside lights on without waking others.

Great Location, Friendly Service

Customer review rating 4.4/5

Matt Business - 09/07/2020 Confirmed reviews ALL

I have stayed here on numerous occasions, well located, clean and comfortable and with a great café perfect for my morning coffee.

Lacking

Customer review rating 4.4/5

Anonymous Business - 09/07/2020 Confirmed reviews ALL

Focussing on what was good - the coffee was amazing and the man who made it was really engaging, good humoured and willing to offer good service. The room was small but clean ...and clean is important to me. Food is available in the evening but you have to go down and collect and there are not trays provided to carry your food and wine back to your room! Breakfast is not available until 8.30 am and that is just not practicable when you are working and start at 9.00. I also explained to the lady on reception that I was coming over for the next 5 years every Monday and there was no further discussion on her behalf of what that could look like. The new place I am now booked into gave me a tour of the facility, offered a small discount and just generally connected with me. The black hallways are scary at night when you walk out of your room into a pitch black corridor until the sensor lights come on.

Nice clean and interesting hotel

Customer review rating 4.4/5

Alan P. Couples - 08/07/2020 Confirmed reviews ALL

Our 2 night stay was very good, except the room was too small Staff were excellent Venue OK, Rising Sun hotel nearby, good bistro for dinner on both nights

Great hotel, exceptionally clean

Customer review rating 4.4/5

Rochelle Business - 08/07/2020 Confirmed reviews ALL

Very helpful staff as I had to check in late and Tara? made it very hassle free. Room was lovely, got an upgrade. Quite spacious. Good kitchenette facilities. Loved the art around the hotel walls and in the room. Great location close to walking tracks and the lake. Unfortunately cafe/bar was shut at 8.30pm when I arrived even though some of the literature said it should have been open until 9pm. Will definitely be back when passing through Bendigo.

Well located near the hospital

Customer review rating 4.4/5

Annette.s. Couples - 06/07/2020 Confirmed reviews ALL

was very clean a bit small but for a one night stay was good

Our most recent 20 reviews