Fairmont Tokyo 5 estrelas

Nota clientes Avis (Classificação ALL) 4.7/5 1.101 comentários

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Fairmont Tokyo - Image 1
Fairmont Tokyo - Image 2
Fairmont Tokyo - Image 3
Fairmont Tokyo - Image 4
1-1-1 Shibaura, Minato ku, 1050023 TÓQUIO, Japão

Descrição

Extras do hotel

  • No coração de Tóquio, perto de Aeroporto de Haneda, Ginza e Shinagawa.

  • Uma viagem com uma mistura da energia dinâmica da cidade com a tranquilidade da baía.

  • 217 quartos espaçosos, incluindo 74 Quartos Fairmont Gold com vistas Baía ou Torre de Tóquio.

  • Conceitos gastronómicos, 5 restaurantes e 2 bares com vistas e terraços exteriores.

  • As experiências de bem-estar incluem o Fairmont Spa, piscina infinita de 20 metros e ginásio.

As nossas opções de alojamento

Localização do hotel

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TÓQUIO
Japão

GPS:35.650898, 139.757598

Telefone

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.7/5  1.101 comentários

Nota clientes Avis 5.0/5

Paula L. D. L. Casais - Comentários confirmados de ALL

Excelente acomodação, estrutura impecável, a vista do meu quarto era incrível. O atendimento por todos os funcionários também foi excelente e o restaurante nem se fala.

Dear Paula L. D. L. Thank you very much for taking the time to share your thoughtful feedback with us. We are truly delighted to learn that your stay was such a positive one and that you enjoyed an excellent overall experience with us. It is wonderful to know that our facilities, cleanliness, and the view from your room met your expectations so well. We are also especially grateful for your kind words regarding our team, as providing attentive and genuine service is something we take great pride in. Your high appreciation of our restaurant, breakfast selection, and sustainability efforts is sincerely encouraging and will be shared with our colleagues. At the same time, we appreciate your honest comments regarding the WiFi and booking experience. While we are pleased these aspects were still viewed positively, we recognize the importance of making them as seamless and comfortable as possible. Please rest assured that your feedback has been carefully noted and is being reviewed with our relevant teams as part of our ongoing efforts to enhance the guest experience. Thank you once again for your valuable insights and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay. Warm regards, Zulkiflee Januar Hotel Manager

Nota clientes Avis 0.5/5

Adao K. B. Casais - Comentários confirmados de ALL

Horrível. Ninguém fala inglês. A concierge fala inglês péssimo, nunca havia ido ao Japão, passamos uma situação super desconfortável, não sabíamos que na área de jacuzzi tinha que ficar desnudo e ninguém nos informou e muito menos tinha placa, um rapaz da Polinésia começou a gritar manda a gente ficar pelado. Eu achei aquilo super desnecessário e fui na front desk. E ninguém absolutamente ninguém Fez nada. Nunca mais. Nunca fui tão maltratado . Odiei. Esse hotel povo grosso Japão em si não tive boas experiências. Nunca mais

Dear Adao K. B., Thank you for taking the time to share your feedback with us. We sincerely regret that your stay with us did not meet your expectations and that you experienced discomfort during your visit to our spa facilities. Following your comments, we carefully reviewed the situation with the teams involved. We understand that cultural differences, particularly regarding the use of Japanese-style hot bath facilities, may have contributed to the misunderstanding. In Japan, hot baths are traditionally used without swimwear and in a calm and quiet manner. This tradition remains in Japan. Our intention is always to ensure that this is explained clearly and respectfully to all guests so they may feel comfortable and informed. We regret that, on your first visit to the spa, the explanation regarding the requirement to remove swimwear may not have been communicated clearly enough. While our staff did provide guidance on locker usage and general spa rules, we acknowledge that this point should have been emphasized more explicitly. We are also sorry that the situation escalated in a way that caused you distress and that you felt insufficiently supported afterward. Please be assured that we take your experience seriously. To prevent similar situations in the future, we have already implemented concrete measures. Clear signage stating that swimwear is not permitted has been installed at the entrance of the hot bath area. We have also introduced a standardized explanation script to ensure all guests receive consistent and thorough guidance inside the locker area. In addition, all relevant staff members are undergoing retraining to strengthen guest communication and cultural explanation skills. We truly regret that this experience left you with a negative impression of our hotel. Welcoming guests from around the world is very important to us, and we remain committed to improving how we communicate and support our international guests with clarity and respect. Thank you again for your feedback, which has helped us identify areas for improvement. Should you consider giving us another opportunity in the future, we would appreciate the chance to offer you a more comfortable and positive experience. Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Nota clientes Avis 5.0/5

Alberto M. F. Famílias - Comentários confirmados de ALL

Experiência fantástica em família.

Dear M. F., Thank you very much for taking the time to share such a wonderful review following your recent family stay with us at Fairmont Tokyo. It was truly a pleasure to read your kind words, and we are delighted to know that your overall experience was exceptional. Your special mention of the Fairmont Golden Lounge staff is sincerely appreciated. I will be sure to share your compliments with them, as recognition like yours is very motivating and reinforces our commitment to delivering attentive and personalized service. It is also rewarding to know that our efforts toward sustainability resonated with you. Creating meaningful experiences while being mindful of our environmental responsibilities is an important focus for us, and your feedback encourages us to continue in this direction. Thank you once again for recommending Fairmont Tokyo so highly. We truly value your trust and hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Nota clientes Avis 5.0/5

Rafael G. D. C. Casais - Comentários confirmados de ALL

Os funcionários do hotel são excepcionais. Atendimento d. excelência e encantamento.

Dear Rafael G. d. C., Thank you very much for taking the time to share such a heartfelt review. We are truly delighted to hear that your stay was filled with exceptional service and memorable moments. It means a great deal to our team to know that their dedication created a sense of excellence and genuine care throughout your visit. Your kind words about our staff are deeply appreciated. We are especially happy to know that the colleague who welcomed you during check-in made an even greater impression. We will make sure your compliment is shared with the entire team so they can celebrate this recognition. It is wonderful to see that every part of your stay, from arrival to breakfast to WiFi and departure, met your expectations so perfectly. Your feedback encourages us to continue offering experiences that feel warm, attentive, and seamless for every guest. We hope to have the pleasure of welcoming you back again on your next visit, and we look forward to creating another memorable stay for you. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Nota clientes Avis 5.0/5

Poliana R. M. Famílias - Comentários confirmados de ALL

Equipe altamente qualificada e preparada em agradar o cliente! Serviço impecável! Quarto amplo! Piscina muito boa com uma linda vista!

Dear POLIANA R. M., Thank you very much for sharing your wonderful feedback with us. It is heartwarming to know that our team made you feel so well cared for and that their warm, attentive service stood out throughout your visit. We are also grateful for your comment regarding breakfast variety. Feedback like yours is very valuable and helps us understand where we can improve. Our culinary team is reviewing guest insights to enhance the selection so that future mornings feel even more satisfying. We would be honored to welcome you and your family back to Tokyo for another memorable stay. Thank you once again for choosing Fairmont Tokyo and for your warm encouragement. Warm regards Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Outros utilizadores da Web classificam o nosso hotel

  • 226 comentários 8/10 Localização
  • 576 comentários 9.5/10 Quarto
  • 677 comentários 8.3/10 Serviço
  • 386 comentários 9.5/10 Atmosfera
  • 338 comentários 9.2/10 Comodidades
  • 302 comentários 8.4/10 Comida
  • 174 comentários 9.1/10 Conforto
  • 128 comentários 9.2/10 Piscina

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