Fairmont Tokyo 5 estrelas

Nota clientes Avis (Classificação ALL) 4.7/5 986 comentários

Garantia do
melhor preço
Fairmont Tokyo - Image 1
Fairmont Tokyo - Image 2
Fairmont Tokyo - Image 3
Fairmont Tokyo - Image 4
1-1-1 Shibaura, Minato ku, 1050023 TÓQUIO, Japão

Descrição

Extras do hotel

  • No coração de Tóquio, perto de Aeroporto de Haneda, Ginza e Shinagawa.

  • Uma viagem com uma mistura da energia dinâmica da cidade com a tranquilidade da baía.

  • 217 quartos espaçosos, incluindo 74 Quartos Fairmont Gold com vistas Baía ou Torre de Tóquio.

  • Conceitos gastronómicos, 5 restaurantes e 2 bares com vistas e terraços exteriores.

  • As experiências de bem-estar incluem o Fairmont Spa, piscina infinita de 20 metros e ginásio.

As nossas opções de alojamento

Localização do hotel

Fairmont Tokyo

1-1-1 Shibaura, Minato ku
1050023 TÓQUIO
Japão

GPS:35.650898, 139.757598

Telefone

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.7/5  986 comentários

Nota clientes Avis 0.5/5

Adao K. B. Casais - Comentários confirmados de ALL

Horrível. Ninguém fala inglês. A concierge fala inglês péssimo, nunca havia ido ao Japão, passamos uma situação super desconfortável, não sabíamos que na área de jacuzzi tinha que ficar desnudo e ninguém nos informou e muito menos tinha placa, um rapaz da Polinésia começou a gritar manda a gente ficar pelado. Eu achei aquilo super desnecessário e fui na front desk. E ninguém absolutamente ninguém Fez nada. Nunca mais. Nunca fui tão maltratado . Odiei. Esse hotel povo grosso Japão em si não tive boas experiências. Nunca mais

Dear Adao K. B., Thank you for taking the time to share your feedback with us. We sincerely regret that your stay with us did not meet your expectations and that you experienced discomfort during your visit to our spa facilities. Following your comments, we carefully reviewed the situation with the teams involved. We understand that cultural differences, particularly regarding the use of Japanese-style hot bath facilities, may have contributed to the misunderstanding. In Japan, hot baths are traditionally used without swimwear and in a calm and quiet manner. This tradition remains in Japan. Our intention is always to ensure that this is explained clearly and respectfully to all guests so they may feel comfortable and informed. We regret that, on your first visit to the spa, the explanation regarding the requirement to remove swimwear may not have been communicated clearly enough. While our staff did provide guidance on locker usage and general spa rules, we acknowledge that this point should have been emphasized more explicitly. We are also sorry that the situation escalated in a way that caused you distress and that you felt insufficiently supported afterward. Please be assured that we take your experience seriously. To prevent similar situations in the future, we have already implemented concrete measures. Clear signage stating that swimwear is not permitted has been installed at the entrance of the hot bath area. We have also introduced a standardized explanation script to ensure all guests receive consistent and thorough guidance inside the locker area. In addition, all relevant staff members are undergoing retraining to strengthen guest communication and cultural explanation skills. We truly regret that this experience left you with a negative impression of our hotel. Welcoming guests from around the world is very important to us, and we remain committed to improving how we communicate and support our international guests with clarity and respect. Thank you again for your feedback, which has helped us identify areas for improvement. Should you consider giving us another opportunity in the future, we would appreciate the chance to offer you a more comfortable and positive experience. Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Nota clientes Avis 5.0/5

Alberto M. F. Famílias - Comentários confirmados de ALL

Experiência fantástica em família.

Dear M. F., Thank you very much for taking the time to share such a wonderful review following your recent family stay with us at Fairmont Tokyo. It was truly a pleasure to read your kind words, and we are delighted to know that your overall experience was exceptional. Your special mention of the Fairmont Golden Lounge staff is sincerely appreciated. I will be sure to share your compliments with them, as recognition like yours is very motivating and reinforces our commitment to delivering attentive and personalized service. It is also rewarding to know that our efforts toward sustainability resonated with you. Creating meaningful experiences while being mindful of our environmental responsibilities is an important focus for us, and your feedback encourages us to continue in this direction. Thank you once again for recommending Fairmont Tokyo so highly. We truly value your trust and hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Nota clientes Avis 5.0/5

Rafael G. D. C. Casais - Comentários confirmados de ALL

Os funcionários do hotel são excepcionais. Atendimento d. excelência e encantamento.

Dear Rafael G. d. C., Thank you very much for taking the time to share such a heartfelt review. We are truly delighted to hear that your stay was filled with exceptional service and memorable moments. It means a great deal to our team to know that their dedication created a sense of excellence and genuine care throughout your visit. Your kind words about our staff are deeply appreciated. We are especially happy to know that the colleague who welcomed you during check-in made an even greater impression. We will make sure your compliment is shared with the entire team so they can celebrate this recognition. It is wonderful to see that every part of your stay, from arrival to breakfast to WiFi and departure, met your expectations so perfectly. Your feedback encourages us to continue offering experiences that feel warm, attentive, and seamless for every guest. We hope to have the pleasure of welcoming you back again on your next visit, and we look forward to creating another memorable stay for you. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Nota clientes Avis 5.0/5

Poliana R. M. Famílias - Comentários confirmados de ALL

Equipe altamente qualificada e preparada em agradar o cliente! Serviço impecável! Quarto amplo! Piscina muito boa com uma linda vista!

Dear POLIANA R. M., Thank you very much for sharing your wonderful feedback with us. It is heartwarming to know that our team made you feel so well cared for and that their warm, attentive service stood out throughout your visit. We are also grateful for your comment regarding breakfast variety. Feedback like yours is very valuable and helps us understand where we can improve. Our culinary team is reviewing guest insights to enhance the selection so that future mornings feel even more satisfying. We would be honored to welcome you and your family back to Tokyo for another memorable stay. Thank you once again for choosing Fairmont Tokyo and for your warm encouragement. Warm regards Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Nota clientes Avis 5.0/5

Christian R. Z. Viajante individual - Comentários confirmados de ALL

Hotel novo. Até o cheiro da marcenaria ainda está no quarto. Cheiro amadeirado muito refinado. A equipe do hotel é super bem treinada e de uma educação ímpar. Destaque especial para Monina Okada. Uma gerente de uma competência e agilidade que fazia muitos anos que não via. Fez minha viagem ficar ainda mais especial.

Dear Christian R. Z., Thank you very much for taking the time to share your experience with us. We are truly honored by your generous rating and thoughtful comments.It is wonderful to hear that you appreciated the refined atmosphere of our hotel. We take great pride in creating a welcoming and elegant environment for our guests. Your kind words about our team mean a great deal to us. We are especially delighted to know that Monina Okada made such a memorable impression during your stay. Her professionalism and dedication are indeed exceptional, and I have already shared your praise with her and the entire team. We are also grateful for your perfect scores across so many aspects of your stay from check-in and cleanliness to breakfast and sustainability initiatives. Your feedback is a true encouragement to us all. We look forward to welcoming you back in the future and hope your next visit will be just as special. Warm regards, Zulkiflee Januar Director of Operations Fairmont Tokyo

Outros utilizadores da Web classificam o nosso hotel

  • 205 comentários 8/10 Localização
  • 530 comentários 9.3/10 Quarto
  • 614 comentários 8.2/10 Serviço
  • 358 comentários 9.5/10 Atmosfera
  • 319 comentários 9.1/10 Comodidades
  • 279 comentários 8.4/10 Comida
  • 163 comentários 9/10 Conforto
  • 125 comentários 9.1/10 Piscina

Powered by Trustyou

Os nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Tóquio