Fairmont Tokyo 5 estrelas

Dear Gabriel W. M., Thank you very much for sharing your wonderful review following your recent stay at Fairmont Tokyo. We are delighted to learn that you enjoyed the personalized service provided by our team and the incredible view from your room. Creating memorable and meaningful experiences for our guests is at the heart of what we do, so it is especially rewarding to know these aspects made your stay so enjoyable. We also appreciate your feedback regarding the breakfast selection and your check-out experience. Your comments are valuable, and we will share them with the relevant teams as we continuously look for ways to enhance our services and provide an even more seamless guest journey. Thank you once again for your recommendation and support. We look forward to welcoming you back to Fairmont Tokyo for another exceptional stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear Antonio V. C., Thank you very much for choosing Fairmont Tokyo for your family visit and for sharing your detailed feedback. We are pleased to hear that you had an enjoyable stay overall and appreciated our spacious guest rooms, beautiful views of Tokyo Bay, excellent breakfast, and the service provided by our team. Your kind recognition of Monina and Nick is especially meaningful, and I will personally share your compliments with them. At the same time, I sincerely apologize for the inconvenience caused by the unclear communication regarding the extra bed charges. We understand how disappointing it must have been to encounter unexpected costs, and we will review how this information is conveyed to ensure greater clarity for our guests. I also regret the lack of luggage assistance during your departure and the limited recognition you experienced throughout your stay. We appreciate your comments regarding restaurant operating days, as well as your observations about our concierge service. Feedback such as yours is invaluable as we continue refining our guest experience. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you and your family back to Fairmont Tokyo in the future. Warm regards, Zulkiflee Januar Hotel Manager Fairmont Tokyo

Dear Paula L. D. L. Thank you very much for taking the time to share your thoughtful feedback with us. We are truly delighted to learn that your stay was such a positive one and that you enjoyed an excellent overall experience with us. It is wonderful to know that our facilities, cleanliness, and the view from your room met your expectations so well. We are also especially grateful for your kind words regarding our team, as providing attentive and genuine service is something we take great pride in. Your high appreciation of our restaurant, breakfast selection, and sustainability efforts is sincerely encouraging and will be shared with our colleagues. At the same time, we appreciate your honest comments regarding the WiFi and booking experience. While we are pleased these aspects were still viewed positively, we recognize the importance of making them as seamless and comfortable as possible. Please rest assured that your feedback has been carefully noted and is being reviewed with our relevant teams as part of our ongoing efforts to enhance the guest experience. Thank you once again for your valuable insights and for choosing to stay with us. We truly hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay. Warm regards, Zulkiflee Januar Hotel Manager

Dear Adao K. B., Thank you for taking the time to share your feedback with us. We sincerely regret that your stay with us did not meet your expectations and that you experienced discomfort during your visit to our spa facilities. Following your comments, we carefully reviewed the situation with the teams involved. We understand that cultural differences, particularly regarding the use of Japanese-style hot bath facilities, may have contributed to the misunderstanding. In Japan, hot baths are traditionally used without swimwear and in a calm and quiet manner. This tradition remains in Japan. Our intention is always to ensure that this is explained clearly and respectfully to all guests so they may feel comfortable and informed. We regret that, on your first visit to the spa, the explanation regarding the requirement to remove swimwear may not have been communicated clearly enough. While our staff did provide guidance on locker usage and general spa rules, we acknowledge that this point should have been emphasized more explicitly. We are also sorry that the situation escalated in a way that caused you distress and that you felt insufficiently supported afterward. Please be assured that we take your experience seriously. To prevent similar situations in the future, we have already implemented concrete measures. Clear signage stating that swimwear is not permitted has been installed at the entrance of the hot bath area. We have also introduced a standardized explanation script to ensure all guests receive consistent and thorough guidance inside the locker area. In addition, all relevant staff members are undergoing retraining to strengthen guest communication and cultural explanation skills. We truly regret that this experience left you with a negative impression of our hotel. Welcoming guests from around the world is very important to us, and we remain committed to improving how we communicate and support our international guests with clarity and respect. Thank you again for your feedback, which has helped us identify areas for improvement. Should you consider giving us another opportunity in the future, we would appreciate the chance to offer you a more comfortable and positive experience. Zulkiflee Januar Hotel Manager, Fairmont Tokyo

Dear M. F., Thank you very much for taking the time to share such a wonderful review following your recent family stay with us at Fairmont Tokyo. It was truly a pleasure to read your kind words, and we are delighted to know that your overall experience was exceptional. Your special mention of the Fairmont Golden Lounge staff is sincerely appreciated. I will be sure to share your compliments with them, as recognition like yours is very motivating and reinforces our commitment to delivering attentive and personalized service. It is also rewarding to know that our efforts toward sustainability resonated with you. Creating meaningful experiences while being mindful of our environmental responsibilities is an important focus for us, and your feedback encourages us to continue in this direction. Thank you once again for recommending Fairmont Tokyo so highly. We truly value your trust and hope to have the pleasure of welcoming you and your family back for another memorable stay in the near future. Warm regards, Zulkiflee Januar Hotel Manager, Fairmont Tokyo