Mercure Benidorm

Avis müşterileri puanı (ALL Puanlama) 4.6/5 2.344 görüş

Mercure Benidorm - Image 1
Mercure Benidorm - Image 2
Mercure Benidorm - Image 3
Mercure Benidorm - Image 4

Açıklama

Otel ekstraları

  • Next to Poniente Beach and Balcón del Mediterráneo

  • Pool with chill-out area and pool bar

  • Malaspina Restaurant: groundbreaking dining experience

  • 5 minutes walk to the beach

  • Spacious Mediterranean gardens and gymnasium

Konaklama olanaklarımız

Otelin konumu

Mercure Benidorm

3502 BENIDORM
Spain

GPS:38.539803, -0.136522

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi
Otele yakın
  • Araba parkı

MALASPINA

Malaspina is a hug to the Mediterranean roots through the best product on the market made with respect and dynamism that will make your 5 senses vibrate. A journey through the most exquisite flavors and smells is waiting for you.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  2.344 görüş

TripAdvisor Derecesi  4.5/5  321 görüş

2024 mükemmeliyet sertifikası

Bad experience 😔

Tripadvisor puanı 2.0/5

Dorinasz Aileler - TripAdvisor onaylı yorum

Every day we had to fight for a table to be able to eat, and for a sunbed too, if we managed to reserve one because we came with a child, they took away the child's belongings while they were napping in the room in the afternoon. It is a major disnppointment.

3rd visit and a good as always

Tripadvisor puanı 5.0/5

Maxtedbike Solo travel - TripAdvisor onaylı yorum

My 3rd visit to this fantastic hotel, I was in room 706 what was ideal for me as I was on my own for 5 days, the staff are all fantastic and couldn’t do enough for you, it my my 3rd visit twice on my own and once with the wife, a nice touch was a welcome note and some chocolate, it was also my birthday and the hotel had left me a bottle of wine…Super place will be back later this year

Dear Maxtedbike, Thank you for your heartfelt review and for choosing to return to our hotel for the third time. We are thrilled to hear that your stay was ideal and that our staff provided you with exceptional service. We are delighted that you appreciated the personal touches, including the welcome note, chocolate, and the special gesture for your birthday with a bottle of wine. Your loyalty means a lot to us, and we look forward to welcoming you back later this year. Regards,

Good and bad

Tripadvisor puanı 3.0/5

kels8069 Couples - TripAdvisor onaylı yorum

Up until today my experience of this hotel had been predominantly positive The good Checkin was very good. We arrived earlier than check in, and were really happy that our room was ready and we could leave our stuff and make full use of the day. That made a huge difference as we only had four nights The room was larger than expected and with a huge terrace. We had paid extra for a deluxe privilege room and were more than pleased. The bed was huge and I found it comfortable. There is a massive TV , fridge and safe. Hairdryer is good and no iron but a steamer. Nuxe handwash and lotion by the sink -beautiful. The blackout curtains were good. One bottle of water per person left only once. The pool is surrounded by trees which is pretty but does not allow much sunbathing The bad This was our last day and being as we had not been able to get near the pool due to the lack of loungers in the sun we decided to try today. Now, I am a fan of towels being removed if people leave them for silly lengths of time , however the policy here is ridiculous. I had been sat down by the pool for 45 minutes , I left to meet my husband for breakfast and was gone for no more than 5 minutes before I could see my bag being carted off. That means if I am a single person there is no flexibility to eat or even use the loo. The half hour stipulation is more than sufficient however today he must have waited to see me stand up then pounced. I refuse to pay $5 for a towel that isn’t mine so I am writing this from the beach. I come on holiday to relax not to be worrying about whether I can eat or pee and lose my lounger. If someone reserves and disappears for hours they deserve to lose it , but you should be able to eat! The food , I was concerned reading the reviews but I always found something. I would say though that the heating of food needs work as it was almost always lukewarm/cold. The bathroom was very odd, did not like the glass partitions and external sink. Overall until today this would have been my go to place , however not being able to use the pool area has put a dampener on things and for that reason I wouldn’t

Half way through stay

Tripadvisor puanı 3.0/5

S1963JQcraigr TripAdvisor onaylı yorum

Currently half way through my 4 night stay. The first thing to say is that the hotel is very clean and modern. The thing to highlight the most (as many others already have) is the music in the pool area. They play the most random mix of music and it is on a loop all day. Today (Wednesday) they had a ‘DJ’ playing music in the pool area from 1pm-3pm. He turned the speakers very loud and played really odd music. Bearing in mind the majority of the guests are British, this was an odd choice (again, I accept this isn’t Britain and different cultures have different tastes BUT do you not react to your clientele?). Most of the sunbeds have an outdoor Bosh speaker built into the ground beside them. The music was so loud at the sun beds that we couldn’t hear ourselves speak; if you are into loud odd music (sort of house music) you’ll love it. I spoke to the staff and asked them could they just turn down the speaker for the bed I was at and they said they cannot. They said they would ‘register’ the complaint and we could move the beds to a shaded area (what is the point of that when you want the sun?!). I think the hotel is trying to create a vibe they simply don’t need. The hotel is in the Old Town, is modern and has a relaxed vibe about it but this DJ doesn’t fit in. There was also a videographer and photographer working around the pool and they didn’t ask anyone if they minded having their pictures taken and just went on ahead and did it (yes, it’s their property but some common courtesy is only right). In summary, it’s a really well put together hotel but I’m really quite disappointed about how they handled my request around the speaker (might seem trivial or insignificant but two hours of blaring vibrating music where you can’t hear yourself speak is a bit rubbish).

Dear Mrs. Lambert, Thank you for taking the time to share your comments with us. We sincerely apologize for any inconvenience caused by the music and activities in the pool area during your stay. At Mercure Benidorm, our goal is to provide a relaxing and pleasant environment for all our guests. We understand your concerns regarding the choice and volume of music played by the DJ and we are sorry that this does not meet your expectations. Regarding his request to adjust the volume of the speaker near his lounger, we apologize for any inconvenience caused by our inability to comply with this request. Our staff's suggestion to move his lounger to a quieter area was intended to provide him with an alternative to enjoying the sun without disturbance, although we recognize his preference for the poolside experience. Regarding the presence of our photographer and videographer, they were capturing promotional content related to our dining and entertainment offerings, and we regret if his presence caused any inconvenience. As we already mentioned, we assure you that the privacy and comfort of guests are paramount to us, Mercure Benidorm protects the image rights of all its guests without exception. We are sorry that the invitation to contact our guest experience department for anything you might need was not what you expected. We appreciate your understanding and the opportunity to address his concerns and we hope to welcome back to Mercure Benidorm in a next future. Sincerely,

Excellent hotel, modern and clean!

Tripadvisor puanı 5.0/5

davetorquay69 TripAdvisor onaylı yorum

Excellent hotel, very modern & very clean. Really good find for Benidorm. Breakfasts were really good, variety each day, couldn't fault them. Pool area good, lots of privacy due to well established plants, but pool unheated and looks dirty on the bottom (I think its just the painted floor base) Staff generally good, prices ok at the bar. Restaurant is not well used, bit pricey and just part of the hotel area, not inviting. Rooms excellent. Bit weird that bathroom area is open plan, doors rather see through (even toilet!) but apart from that, really spacious and modern. Balcony area nice, however x2 seats are metal and heavy, and you can hear everybody (including cleaners) dragging them around the tiled balcony floors. With nearly x200 rooms, you can practically hear somebody, all day and night making this horrendous noise. Just replace them with plastic or wood. I would return, I think its definitely the best Hotel in the town. We really enjoyed our stay. Well done Mecure! With a few tweeks, and it could be perfect!

Dear Dave, Thank you for your positive review of our hotel. We are pleased to hear that you found our establishment to be excellent, modern, and clean, and that you enjoyed the variety and quality of our breakfast offerings. We appreciate your suggestions for improvement and will take them into consideration. We look forward to welcoming you back to Mercure Benidorm in the future.

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 1.134 görüş 8.6/10 Konum
  • 1.754 görüş 7.6/10 Oda
  • 2.205 görüş 8.7/10 Hizmet
  • 15 görüş 8.3/10 Wifi
  • 1.051 görüş 8.4/10 Otel Donanımları
  • 1.028 görüş 8.4/10 Kahvaltı
  • 947 görüş 7.2/10 Konfor
  • 942 görüş 9.3/10 Otel Ambiyansı

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Benidorm şehrindeki tüm otellerimiz