Novotel Перт Мюррей-Стрит 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 2 684

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Описание

Особенности отеля

  • Оставайтесь на связи благодаря бесплатному высокоскоростному WIFI.

  • Бесплатное размещение и завтрак для детей.

  • Прогуляйтесь до комплекса RAC Arena, набережной Елизаветы и централь. делового района Перта.

  • Открытый бассейн и тренажерный зал.

  • Отмеченный наградами Keishi Day Spa

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Номер 1

Расположение отеля

Novotel Перт Мюррей-Стрит

388 Murray Street, Street
6000 ПЕРТ
Австралия

GPS:-31.95098, 115.85477

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 2 684

Рейтинг TripAdvisor  3.6/5  Отзывов: 139

Take your own supplies!

Примечание: Tripadvisor 3.0/5

rinny247 Couples - Реальные отзывы TripAdvisor

Novotel Murray Street

Примечание: Tripadvisor 5.0/5

marinay833 Семьи - Реальные отзывы TripAdvisor

A truly disappointing stay. Don't stay here.

Примечание: Tripadvisor 1.0/5

VickyH2400 Реальные отзывы TripAdvisor

Dear VickyH2400, Thank you for taking the time to share your detailed feedback following your recent stay with us. I truly empathise with your experience and am genuinely sorry to hear that it fell short of your expectations, especially after what must have been a long journey. Please accept my heartfelt apologies for the discomfort you experienced regarding the room and bedding, as well as the oversights in housekeeping and the disappointing breakfast service. This is not the standard we strive to uphold, and I’ve personally shared your feedback with our leadership team for immediate attention and improvement. I can understand how disappointing it must have been not to enjoy pool access or to receive the recognition you deserved as an Accor member, both of which should have been seamless parts of your stay. We are also reviewing our communication regarding incidental deposits and amenities to ensure everything is clear and transparent moving forward. Your feedback is incredibly valuable to us and will directly inform the retraining and improvements we are already working on. If your travels bring you back to Perth, we would be delighted to have the opportunity to restore your faith in us and provide you with the exceptional experience you deserve. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Worst customer service

Примечание: Tripadvisor 1.0/5

Devy K Реальные отзывы TripAdvisor

Dear 842devyk, Thank you for taking the time to share your feedback about your recent stay. I am truly sorry to hear about your experience and completely understand the frustration you felt regarding the service you received. Your satisfaction is very important to us, and I appreciate you bringing this to my attention. It is disheartening to learn about the lack of acknowledgment during your check-in and the difficulties you encountered with your booking. This level of service does not align with the warm hospitality we strive to provide. While we have systems and policies in place to guide our operations, I firmly believe they should never overshadow essential qualities such as kindness, understanding, and effective problem-solving, especially when genuine mistakes occur. I want to inform you that I have already discussed this matter with our Rooms Division Manager, and he has addressed it directly with the team members involved. Your feedback is invaluable, and we will incorporate it into our ongoing customer service training to prevent similar experiences for future guests. I can only imagine your frustration, especially as someone who works in the service industry and understands what great hospitality should feel like. It genuinely concerns me that we left you with such a poor impression. While I completely respect your decision not to return, I would truly appreciate the opportunity to speak with you personally should you wish to discuss this further. Please be assured that your feedback has been heard and is being taken seriously. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Average Novotel, great location.

Примечание: Tripadvisor 3.0/5

elddewt Реальные отзывы TripAdvisor

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 750 Отзывов 9.3/10 Расположение
  • 2 250 Отзывов 7/10 Номер
  • 1 953 Отзывов 7.4/10 Сервис
  • 22 Отзывов 6.1/10 Интернет
  • 938 Отзывов 6.1/10 Чистота
  • 766 Отзывов 6.7/10 Завтрак
  • 653 Отзывов 7.8/10 Удобства
  • 486 Отзывов 6.7/10 Бассейн

В сотрудничестве с Trustyou

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