The Sebel West Perth Aire Apartments

Every time I stay here I forget why I tell myself not to. Each visit has been marred with garbage trucks through the night. Not once but twice 1 am and 4 am. Not just emptying bins but stopping for ages and doing the squash thing. Also smokers on the balcony’s. Never again. Good things are laundry facilities and proximity to Watertown and 5he city.

We only stayed overnight but wished we stayed longer. The check in and out processes were seamless, the staff were fantastic and super helpful. The rooms are spacious and clean and quiet. Being our first time driving to the city, the car park was a bit of ‘blink and you miss it’ moment; no big deal though - this is a welcoming property and would stay here again for longer next time we go to Perth.

I am an AccorPlus Gold Member and regularly stay at many different hotels in the Accor group. This was my first visit to Perth and I had stayed at 2 other hotels already during my trip that were absolutely fantastic. Decided to go to this hotel for the last night of my holiday and it was a huge mistake. Firstly started with minimum street signage and I accidentally did a U turn on the one-way street in order to park infront of the hotel. I had rung the night before and spoken to the manager as needed a disabled carpark space for my mother. Was told that parking was $19.99 per day. Fair enough but annoying given that parking was complimentary at the other 2 places that I'd stayed at. My loyalty as an Accorplus member was not recognised whatsoever. No welcome amenity, room upgrade, late checkout or even a bottle of water provided. I've been part of the ALL loyalty program for many years and this was the first time that there was nothing for me. I'm still yet to receive the status and loyalty points for my stay too. The manager also mocked my elderly mother who was disappointed that there wasn't a welcome card. I was totally shocked at his indignance and the way he belittled her by saying "I'll be your card, welcome, welcome". I asked him for 2 bottles of water if possible as the tap water in Perth is undrinkable. Got some story that Accor is moving away from plastics and so once their stock of bottled water runs out that there would be none available. Absolute rubbish as everywhere else has alternatives. The room itself was very clean and comfortable but that was about it. The hotel does not have a restaurant and there are no shops nearby. If you want to eat anything, it's completely self catering. There is no dishwasher or oven in the room but it did have a washing machine and dryer. An EXTREMELY EXPENSIVE night's stay for absolutely nothing. I will definitely never go back there and am now hesitant to stay at any Sebel hotels.

After 3 nights on the train, it was great to stay here where we could catch up on washing and also organise our own breakfast. Room was large with full kitchen facilities and a nice balcony. Not right in the city but an easy walk and buses run past the door. Felt secure here. Roomy car park underneath.

While our overall stay was Ok we were given a room that had one bedside lamp not working, and a desk chair that had was defective and leaning sharply to one side if one sat on it. The room safe was of a different type to most other hotels and hard to operate- in attempting to operate it it got stuck with the locking device sticking out and unable to close. All these defects were explained to the guy at reception on 17/6 who asked us when we were away from the room so that he would then attend and fix them- on returning that evening these still were unfixed. The new girl at reception replaced the chair but was unable to fix the lamp- it was not a simple case of fixing a fused globe. The original person who took the complaint was at reception again the next two mornings and saw us but did not have the courtesy to explain or apologize for his lack of action- perhaps he was too busy as he was training a new person- however this reflects badly on the hotel and we may think twice about staying here again. The stuck safe was left in that position when we checked out.