Novotel Perth Murray Street 4,5 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.2/5 2.793 opiniones

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388 Murray Street, Street, 6000 PERTH, Australia

Descripción

Extras del hotel

  • Permanezca conectado con WIFI de alta velocidad gratuito.

  • Alojamiento y desayuno gratuitos para niños.

  • A un paseo del estadio RAC Arena, Elizabeth Quay y el distrito central de negocios de Perth.

  • Piscina al aire libre y gimnasio.

  • Galardonado spa de día Keishi

Nuestros alojamientos

Reservar este hotel

Localización del hotel

Novotel Perth Murray Street

388 Murray Street, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Teléfono
Fax +61 8 6317 9358

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Restaurante
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.2/5  2.793 opiniones

Valoración de TripAdvisor  3.6/5  138 opiniones

Novotel Murray Street

Nota de Tripadvisor 5.0/5

marinay833 En familia - Valoración certificada de TripAdvisor

A truly disappointing stay. Don't stay here.

Nota de Tripadvisor 1.0/5

VickyH2400 Valoración certificada de TripAdvisor

Dear VickyH2400, Thank you for taking the time to share your detailed feedback following your recent stay with us. I truly empathise with your experience and am genuinely sorry to hear that it fell short of your expectations, especially after what must have been a long journey. Please accept my heartfelt apologies for the discomfort you experienced regarding the room and bedding, as well as the oversights in housekeeping and the disappointing breakfast service. This is not the standard we strive to uphold, and I’ve personally shared your feedback with our leadership team for immediate attention and improvement. I can understand how disappointing it must have been not to enjoy pool access or to receive the recognition you deserved as an Accor member, both of which should have been seamless parts of your stay. We are also reviewing our communication regarding incidental deposits and amenities to ensure everything is clear and transparent moving forward. Your feedback is incredibly valuable to us and will directly inform the retraining and improvements we are already working on. If your travels bring you back to Perth, we would be delighted to have the opportunity to restore your faith in us and provide you with the exceptional experience you deserve. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

Worst customer service

Nota de Tripadvisor 1.0/5

Devy K Valoración certificada de TripAdvisor

Dear 842devyk, Thank you for taking the time to share your feedback about your recent stay. I am truly sorry to hear about your experience and completely understand the frustration you felt regarding the service you received. Your satisfaction is very important to us, and I appreciate you bringing this to my attention. It is disheartening to learn about the lack of acknowledgment during your check-in and the difficulties you encountered with your booking. This level of service does not align with the warm hospitality we strive to provide. While we have systems and policies in place to guide our operations, I firmly believe they should never overshadow essential qualities such as kindness, understanding, and effective problem-solving, especially when genuine mistakes occur. I want to inform you that I have already discussed this matter with our Rooms Division Manager, and he has addressed it directly with the team members involved. Your feedback is invaluable, and we will incorporate it into our ongoing customer service training to prevent similar experiences for future guests. I can only imagine your frustration, especially as someone who works in the service industry and understands what great hospitality should feel like. It genuinely concerns me that we left you with such a poor impression. While I completely respect your decision not to return, I would truly appreciate the opportunity to speak with you personally should you wish to discuss this further. Please be assured that your feedback has been heard and is being taken seriously. Warm regards, Vinay Mandava Hotel Manager Novotel Perth Murray Street

パース滞在は、最高のベッド　最高のアイリッシュパブ　ショッピングなら　このホテル

Nota de Tripadvisor 5.0/5

yukakof485 En pareja - Valoración certificada de TripAdvisor

A éviter

Nota de Tripadvisor 2.0/5

dominiquebM2925EC De negocios - Valoración certificada de TripAdvisor

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.741 opiniones 9.3/10 Ubicación
  • 2.220 opiniones 7/10 Habitación
  • 1.925 opiniones 7.4/10 Servicio
  • 21 opiniones 7/10 Internet
  • 938 opiniones 6.1/10 Limpieza
  • 753 opiniones 6.5/10 Desayuno
  • 643 opiniones 7.8/10 Instalaciones
  • 485 opiniones 6.5/10 Piscina

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Perth

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.