Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Fabryczna City Team

Dear Juri, Thank you very much for taking the time to share your positive feedback following your stay with us. We are delighted to hear that you appreciated our quiet location and convenient access to the tram, as well as the spacious and clean room and its amenities. We are also pleased that you enjoyed the large shower and our breakfast selection. It is wonderful to know that these details contributed to a comfortable and enjoyable stay. Thank you once again for your kind words. We sincerely hope to have the pleasure of welcoming you back again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Denise, Thank you very much for your wonderful feedback. We are delighted to hear that your stay exceeded expectations and that everything went smoothly from check-in to check-out. It is also great to know that you appreciated our luggage storage service, the cleanliness of the hotel, and the quality of our breakfast. Your kind words are truly motivating for our entire team. We hope to have the pleasure of welcoming you again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Guest, Thank you very much for your kind feedback! We’re happy to hear that you enjoyed our beautiful property, spacious and comfortable rooms, excellent breakfast, and convenient connection to the city center. We truly appreciate your review and hope to have the pleasure of welcoming you again in the future. Best regards, Mercure Kraków Fabryczna City Team

Dear Federico, Thank you very much for taking the time to share your feedback. We are pleased to hear that you found our hotel comfortable and clean. We are truly sorry to learn that your experience with the pool and spa did not meet your expectations. Please accept our sincere apologies for the inconvenience. Regarding your experience at the swimming pool, we sincerely apologize for the inconvenience caused by the limited access during scheduled training sessions. As part of the "Discover Local" program, Fabryka Cia/O opens the pool area not only to hotel guests but also to external visitors. Please be assured that the complete schedule of planned activities is available at the reception desk and in all guest rooms. Additionally, we display clear information in the hotel’s common areas about the times when the pool is usually less busy, to help guests plan their visits more comfortably. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the room cleaning during your stay. This is not the standard of service we strive to uphold, and we regret that we did not meet your expectations on this occasion. Please be assured that we have addressed this matter with our housekeeping team to ensure improvements are made and such issues do not occur in the future. We truly appreciate your comments, as they help us enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much better experience. Best regards, Mercure Team

Dear Daniela, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated the spacious and comfortable room, the assistance of our helpful staff, as well as the convenience of our parking garage and nearby amenities such as Carrefour. We would also like to sincerely apologize for the aspects of your stay that did not meet expectations. Your comments regarding cleanliness have been shared with our housekeeping team for immediate review and improvement. As for the location, while we are situated slightly outside the city center, we strive to provide our guests with clear information regarding transport links—such as the tram stop approximately 600 meters away—to ensure smooth access to the main attractions. Regarding the air conditioning, we regret any discomfort caused. In most of our rooms, the system is centrally controlled for consistency and efficiency, but we understand the importance of individual comfort. Our team is always available to assist with any adjustments or to offer alternative solutions, and we encourage guests to contact the reception in such situations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide an even more enjoyable experience. Warm regards, Karolina Gawryś Guest Relations Supervisor

Dear Roberto, Thank you for taking the time to provide your feedback on your recent stay experience, it is extremely important to us and assists in improving the quality of your stay. I'm so glad to hear you enjoyed the facilities we have on offer. Even better to know that our team could be so accommodating to you throughout your stay. We would love to welcome you back soon! Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Stefano, Thank you kindly for your thoughtful and comprehensive review. We’re delighted to know that you appreciated the hotel’s modern architecture, convenient location, and refined design. It’s also wonderful to hear that the comfort and cleanliness of our rooms, the quality of our breakfast selection, and the helpfulness of our staff contributed to an enjoyable stay. Your feedback means a great deal to us, and we look forward to welcoming you again in the future. Warm regards, Karolina Gawryś Guest Relations Supervisor

Dear Giuseppe, Thank you for taking the time to provide your feedback on your recent stay experience, it is extremely important to us and assists in improving the quality of your stay. I'm so glad to hear you enjoyed the facilities we have on offer. Even better to know that our team could be so accommodating to you throughout your stay. We would love to welcome you back soon Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Marco, thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków. Sincerely, Mercure Kraków Fabryczna City Team