Dear Mr. F., Thank you for your wonderful feedback regarding your recent stay at Fairmont Doha. We are thrilled to hear that you found our services, facilities, location, and breakfast to be exceptional. Your satisfaction is our top priority, and it is always gratifying to know our efforts resonate with our guests. We look forward to welcoming you back for another delightful experience in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Ms. Carolina, Thank you very much for your lovely feedback. We are delighted to hear that you had a comfortable stay and enjoyed the bed and breakfast with us. Regarding your concern, please allow us to confirm that your stay is fully eligible for both reward points and status points, based on the amount paid for the reservation. Kindly note that points and status credits are normally reflected in your account within up to 72 hours after the departure date. Thank you once again for choosing Fairmont and for sharing your experience. We truly appreciate your loyalty and look forward to welcoming you back again soon. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. O., Thank you for your kind words regarding your recent stay at Fairmont Doha. We are delighted to hear that you found our facilities to be clean and comfortable, and that you enjoyed our extensive breakfast offerings. Your positive feedback motivates our team to continue delivering exceptional experiences for our guests. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Mr. F., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our establishment luxurious and that our reception staff made a great impression. We appreciate your feedback regarding the room service timing, as we strive to ensure prompt and efficient service. Your comments will be taken into consideration to enhance our offerings further. We look forward to welcoming you back in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Aline L. B., Thank you for taking the time to share your positive experience at Fairmont Doha. We are delighted to hear that you found our hotel to be luxurious, beautifully designed, and comfortable, as well as enjoying our culinary offerings. Your recommendation means a great deal to us, and we hope to welcome you back for another exceptional stay in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager

Dear Victor R. M. P., Thank you for your kind words and recommendation. We are delighted to hear that you had an impeccable experience at Fairmont Doha. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Ana L. S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel exceptional and our team attentive. Your feedback about our facilities is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Alyssa Gail Remigio Executive Office Manager Fairmont Doha

Dear Flavio P., We are immensely grateful for your positive feedback and your observation regarding the level of experience provided by our team. We value your comments about the quality of our rooms and breakfast. However, we regret to learn that the number of new staff impacted your experience. We are always focused on providing exceptional service, and your opinion will be taken into account in our continuous improvement efforts. Sincerely, Aghiles Klalehe Guest Relations Manager Fairmont Hotel Doha

Dear Pedro P., Thank you for your kind words about our staff and services. We appreciate your feedback regarding the television and bathroom issues, and we will take note of them to enhance our guests' experience. Best regards, Daniel Hassanieh Guest Experience Manager Fairmont Hotel Doha

Dear Mr. Thomaz, Thank you very much for sharing your wonderful feedback with us and for your loyalty as a Platinum member of the ALL – Accor Live Limitless programme. We are delighted to hear that your stay in the 30th-floor suite with a balcony and sea view exceeded your expectations. It is a pleasure to know that features such as the king-sized bed, walk-in closet, spacious bathroom, and especially the espresso machine stood out and contributed to a memorable experience. We are equally pleased that you enjoyed our restaurants and services. Comments like yours are truly rewarding and serve as great motivation for our entire team. We look forward to welcoming you back to Fairmont Doha for many more unforgettable moments. Best regards, Bharti Tripathi Quality Manager Fairmont Doha

Dear Ms. Patrícia, Thank you very much for taking the time to share your feedback following your recent stay at Fairmont Doha. It brings us great joy to hear that your experience during your stay was, as you described, perfect. Your kind words about the hotel’s ambiance, facilities, and particularly your recognition of Sulayman E Sindi’s service are truly appreciated. We will be sure to share your compliments with him and the wider team, as they serve as valuable encouragement to continue delivering exceptional service. However, I am deeply sorry to learn that your positive experience was overshadowed by the lack of timely communication after your departure. Please allow me to extend my sincerest apologies for the frustration and disappointment this has caused you. We understand how important it is to feel supported even after your stay ends, and we take your concern very seriously. Regarding the item you left behind, I would like to confirm that we have indeed received your email about the missing toiletry bag. Our Security team has responded to your initial inquiry, and our Concierge team has also been in contact to coordinate the return of your belongings. We are currently arranging for it to be sent back to you in a secure and timely manner. If there are any specific details or preferences regarding the delivery, please don’t hesitate to let us know. While we strive to maintain a high level of attentiveness at every stage of the guest journey—from pre-arrival to post-departure—your experience highlights a clear area where we must do better. I want to personally reassure you that we are reviewing our internal communication procedures to ensure all guest concerns are followed up on promptly and with the same level of care and attention that we provide during the stay. Your feedback is not only valued, but essential in helping us grow and improve. Should you have any additional concerns or require further assistance, please do not hesitate to contact me directly at bh… I would be more than happy to personally assist you and ensure all matters are resolved to your satisfaction. We hope to have the opportunity to welcome you back again soon, so we may offer you the flawless and complete Fairmont experience that you rightfully expected and truly deserve. Warm regards, Bharti Tripathi Quality Manager Fairmont Doha

Dear Ezequias M., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you had a perfect experience across all aspects of your visit. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future. Warm Regards, Bharti Tripathi Quality Manager Fairmont Doha

Caro Victor, Agradecemos sinceramente por suas amáveis palavras sobre sua estadia no Fairmont Doha. É sempre um prazer saber que superamos suas expectativas e que você considera nosso hotel o melhor da rede Fairmont. Sua satisfação é a nossa prioridade, e ficamos ansiosos para recebê-lo novamente em sua próxima visita. Atenciosamente, Bharti Tripathi Quality Manager Fairmont Doha

Prezado Eliseo V., Agradecemos sinceramente por compartilhar sua experiência positiva conosco. É gratificante saber que você apreciou o quarto e o serviço durante sua estadia. Nossa equipe se esforça para oferecer uma experiência excepcional a todos os nossos hóspedes. Esperamos ter a oportunidade de recebê-lo novamente em breve para mais momentos agradáveis. Atenciosamente, Bharti Tripathi Quality Manager Fairmont Doha

Prezado Alexandre C., Agradeço por compartilhar sua experiência em nosso hotel. É gratificante saber que você apreciou a beleza e a localização do Fairmont Doha, assim como a qualidade de nossos restaurantes e o atendimento de nossa equipe. No entanto, lamento sinceramente que a festa em uma de nossas áreas tenha perturbado sua estadia. Valorizamos o conforto e a tranquilidade de nossos hóspedes, e entendo como a situação foi inconveniente. Embora eventos como este possam ocorrer, nosso objetivo é minimizar qualquer impacto que possam ter em sua experiência. Sua sugestão sobre a possibilidade de realocação para um quarto mais tranquilo é válida e será considerada para futuras situações. Nossa equipe está sempre disponível para atender às necessidades de nossos hóspedes, e lamento que seu pedido não tenha sido tratado conforme o esperado. Agradeço mais uma vez pelo seu feedback, pois é por meio dele que nos esforçamos para aprimorar nossos serviços e garantir que todos os nossos hóspedes tenham uma estadia inesquecível. Atenciosamente, Bharti Tripathi Gerente de Qualidade Fairmont Doha