Dear Daisuke S., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Rayong Star Convention Centre. We are truly delighted to know that you had a comfortable stay and that you enjoyed the wide variety of our breakfast selection. It is especially rewarding to learn that the quality and variety of our breakfast contributed to a memorable dining experience. We are also pleased to hear that you appreciated the comfort of the bidet toilet in your room, as well as our accommodation, cleanliness, our team's hospitality, check-in and check-out experience, WiFi, and our commitment to sustainability. Receiving your perfect ratings across all aspects of your stay is a great encouragement to our entire team. Thank you once again for choosing to stay with us and for your kind recommendation. We sincerely look forward to welcoming you back to Novotel Rayong Star Convention Centre for another exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Miki Y., Thank you for taking the time to share your detailed feedback regarding your recent family stay at Novotel Rayong Star Convention Centre. First and foremost, please accept our sincerest apologies that your experience did not meet your expectations. We are especially disappointed to learn that, after your positive experiences at another Accor property, we were unable to provide the level of quality and service you anticipated. We fully understand your disappointment and deeply regret the shortcomings you encountered. We are truly sorry to learn of your concerns regarding the cleanliness of the swimming pool, the unpleasant odor from the bathroom drains, and the condition of the breakfast buffet, particularly the presence of unclean and uncleared plates. We also regret that the kimchi soup did not meet your expectations in terms of quality and flavor. These issues are certainly not reflective of the high standards we strive to maintain. Please be assured that your comments have been immediately shared with our Housekeeping, Food & Beverage, Stewarding, and Engineering teams for thorough investigation and corrective action to prevent similar occurrences in the future. We also appreciate your observations regarding the check-out experience. Your suggestion about ensuring guests have not left any personal belongings behind before departure is valuable, and we will review our departure procedures with the Front Office team to further enhance the guest experience. Regarding your comments on our sustainability initiatives, we understand your expectation for complimentary toothbrush amenities. As part of our commitment to reducing single-use plastics and supporting sustainable hospitality, toothbrushes and certain amenities are available upon request. Nevertheless, we recognize the importance of communicating this more clearly to our guests and will review how this information is presented to ensure greater convenience. We are grateful for your positive remarks regarding your arrival experience, WiFi, and accommodation, although we sincerely regret that these aspects were overshadowed by the issues you encountered during your stay. Your feedback is invaluable to us, and we truly appreciate you bringing these matters to our attention. We hope you will give us another opportunity to regain your confidence and provide you with the exceptional experience that you rightfully expect from an Accor hotel. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Atsushi M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Rayong Star Convention Centre. We sincerely apologize that your experience did not fully meet your expectations, particularly regarding the housekeeping service. We understand how important a clean and well-maintained room is to a comfortable stay, and we regret any disappointment caused by the room being serviced every other day instead of daily, as you had expected. Your comments have been shared with our Housekeeping team to review our procedures and ensure that our room servicing standards and communication are clear and consistently delivered. We also appreciate your feedback regarding our breakfast, check-out experience, and sustainability initiatives. Your comments are invaluable in helping us identify opportunities for improvement and enhance the overall guest experience. Thank you once again for sharing your observations. We truly value your feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with a much more satisfying stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Hiroyuki I., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us, as well as for your loyalty as an ALL Accor Platinum member. We are pleased to hear that you enjoyed your newly renovated room, particularly the separate bathtub and shower area, as well as the wide variety of breakfast options. It is also great to know that you found the room cleanliness and overall accommodation satisfactory. We appreciate your comments regarding the convenience of map-based booking through the Accor ALL App, as well as your ratings on various aspects of your stay, including arrival, check-in, check-out, and WiFi. At the same time, we sincerely acknowledge your feedback regarding our service experience and loyalty program perception. Your comments are very valuable to us and will be shared with the relevant teams for further review and improvement, as we continuously strive to enhance both service quality and guest satisfaction. Thank you once again for your constructive feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even more seamless and enjoyable experience in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Masataka H. 様 この度は、Novotel Rayong Star Convention Centre でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Maiprae Ruengram (Pla) Assistant Front Office Manager

Dear La B., Thank you for taking the time to share your experience at Novotel Rayong Star Convention Centre. We're delighted to hear that you appreciated the convenient location of our hotel and found it easy to access local amenities like restaurants, convenience stores, and markets. We strive to provide excellent service and comfortable rooms for all our guests. Your feedback about the rooms and service being average is valuable to us, and we will work on improving these aspects to meet and exceed your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Masashi I., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Masanari O., Thank you for sharing your experience at the Novotel Rayong Star Convention Centre. We are sorry that our facilities did not meet your expectations, we should have handled this this better; please allow me to express my sincerest apologies for this shortcoming. Your feedback have been taken to our heart especially the air condition and the breakfast. We have shared withe Engineering and Chef to improve going forward thank you for your constructive feedback. At Novotel Rayong Star Convention Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Mr. Isamu H., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr. Isamu, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000