メルキュール ラヨーン ロムタレイ ヴィラズ＆リゾート（2022 年 3 月オープン） 4 つ星

Dear Khun Mika S., Thank you for choosing Mercure Rayong Lomtalay Villas & Resort and for sharing your valuable feedback. We are pleased to know that you enjoyed our clean facilities and found the shuttle service to breakfast convenient and stress-free. We also appreciate your comments regarding the breakfast selection, Wi-Fi speed, and sustainability initiatives. Your feedback has been shared with our team as we continuously work to improve our guests' experience. We hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Valued Guest, Thank you for staying with us and sharing your feedback. We’re glad you enjoyed the breakfast and the hotel atmosphere, and we appreciate your kind words about our reception team. Regarding the pet amenities, we provide a standard set for all pets. For guests who book our Pet Journey package, a full pet amenity setup is included to make your small dog even more comfortable. We also apologize for the inconvenience with the ants and will continue to improve our housekeeping. We hope to welcome you and your pet back soon! Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Kazufumi N. 様 この度は、Mercure Rayong Lomtalay Villas & Resort へのご宿泊並びに貴重なご意見・ご感想をお寄せいただき、誠にありがとうございました。 ご指摘いただいた点について、心よりお詫び申し上げます。お客様により快適にご滞在いただけるよう、今後のサービス向上に努めて参ります。また、客室やチェックイン時の対応に関するご意見は、スタッフ一同で共有し、改善に取り組む所存でございます。 次回のご宿泊の際には、より良いおもてなしを提供できるよう尽力いたしますので、またのご来訪を心よりお待ち申し上げております。 敬具 Mercure Rayong Lomtalay Villas & Resortでの滞在

Dear Khun Toshimitsu H., Thank you for taking the time to share your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the breakfast service. We truly appreciate your observations, as they help us identify areas where we can improve. Please know that we are taking your comments seriously, especially regarding the management of seating in the breakfast area and the speed of food replenishment. As we are a newly opened hotel, we are continuously working on refining our operations, and your input will be vital in enhancing the experience for future guests. We hope to have the opportunity to welcome you back soon, and we are confident that we can provide you with an improved experience next time. Thank you again for your understanding and feedback. Sincerely, Mercure Rayong Lomtalay Villas & Resort