Dear Mr. T., Thank you for taking the time to share your feedback and for your continued support. We are pleased to know that you enjoy our convenient location and that you are generally able to have a comfortable stay with us. It is always encouraging to hear from returning guests. At the same time, we appreciate your comments regarding the temperature in the corridor and the cool air entering the room. We apologize for any discomfort this may have caused during your stay. Your feedback has been shared with our Engineering team for review and adjustment, as we understand the importance of maintaining a comfortable environment throughout the hotel. Thank you for bringing this matter to our attention. We value your suggestions and hope to welcome you back again soon for an even more enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Ryo K., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Marina Sriracha. We are pleased to hear that you were very satisfied with the cleanliness of your room. However, we sincerely regret to learn that the shower water pressure did not meet your expectations. Please accept our apologies for the inconvenience caused. Your feedback has been shared with our Engineering team for further inspection and improvement, as we continuously strive to provide a more comfortable experience for our guests. We truly appreciate your valuable comments and hope to have the opportunity to welcome you back again for a better stay in the future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Masato U., Thank you very much for sharing your kind feedback regarding your recent stay at Novotel Marina Sriracha. We are delighted to hear that you had a comfortable stay and enjoyed the beautiful sea view from the large windows in your room. It is always wonderful to know that our guests are able to relax and appreciate the scenery during their visit. Your positive feedback is truly appreciated, and we sincerely look forward to welcoming you back again for another enjoyable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Y., Thank you very much for your continued support and for taking the time to share your kind feedback. We are truly delighted to hear that you enjoyed the upgrade, the beautiful view, and a comfortable stay with us. It is always a pleasure to welcome you back, and your kind words mean a lot to our team. We sincerely look forward to welcoming you again on your next visit. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Aki S., Thank you very much for your kind review and for rating your stay with us so positively. We are truly delighted to know that you found your room spacious, clean, and comfortable, and that you had an enjoyable stay overall with us. Providing a relaxing and pleasant environment for our guests is very important to us, and your feedback is greatly appreciated by our team as encouragement to continue maintaining our standards. We sincerely look forward to welcoming you back again for another comfortable stay at Novotel Marina Sriracha & Koh Si Chang. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Shiro Y. , Thank you very much for your wonderful review and for awarding us a perfect 100/100 score! We are truly delighted to hear that our team could assist you with your journey to Koh Si Chang after your check-out. It is our pleasure to help arrange transportation to the pier and coordinate with our colleagues at Novotel Koh Si Chang to ensure a smooth arrival for you, including organizing the tuk-tuk transfer and sharing details to make your pick-up easier. Your kind words about our hospitality mean a great deal to all of us. Knowing that this experience made you feel confident in choosing Novotel sincerely encourages our team to continue delivering heartfelt service to every guest. We are especially happy to hear that you plan to return with your family next time, and we very much look forward to welcoming you again for another memorable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Shinya Y., Thank you very much for your kind review and for your continued support. We truly appreciate your loyalty and are delighted to hear that you are pleased with the room upgrades during your stays with us. It is always our pleasure to make your visit as comfortable and enjoyable as possible. We look forward to welcoming you back again for another wonderful stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. S., Thank you very much for sharing your impressions of your stay. We are delighted to know that you found the bed comfortable and the room spacious, and we truly appreciate your thoughtful suggestion about adding cakes to the breakfast buffet. Feedback like yours helps us improve and tailor our offerings to better meet guest preferences. At the same time, we are sorry to hear that the indoor temperature felt cold during your stay. Your comfort is very important to us, and we will review this matter with our team to ensure that adjustments can be made to provide a warmer and more pleasant environment. Your comments are invaluable, and we are grateful that you took the time to share them. We look forward to welcoming you back again soon, with an even more enjoyable and satisfying experience. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun A., Thank you very much for sharing such a thoughtful review. We are truly delighted to hear that our staff’s kindness and courteous service made a positive impression on you. It’s wonderful to know that our location contributed to a relaxing stay, allowing you to enjoy your time at ease. We also greatly appreciate your recognition of our flexible reservation policy and the prompt assistance you received when making last-minute changes. Our team strives to provide convenience and peace of mind for every guest, and your feedback reassures us that these efforts are meaningful. Your comments highlight exactly what we aim to deliver — comfort, flexibility, and attentive service — and we are grateful for your trust. We look forward to welcoming you back again, so we can continue to provide you with a seamless and enjoyable experience from arrival to departure. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Mr.I., Thank you very much for sharing your experience with us. We’re truly grateful to hear that your overall stay was pleasant and comfortable, and it means a great deal that you took the time to let us know. However, we’re sincerely sorry to learn about the issue you encountered with the shower in Room 710. A reliable and well-functioning bathroom is a basic expectation, and we deeply regret that your request for repair was not followed through during your stay. This is not the level of responsiveness we strive to uphold, and your feedback has been shared with our maintenance and service teams to ensure such oversights are addressed promptly moving forward. Your comments are invaluable in helping us improve, and we genuinely appreciate your patience and understanding. We hope to have the opportunity to welcome you again and provide a stay that is seamless in every detail. Thank you once again for your thoughtful review. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun Setsuko t., Thank you very much for taking the time to share your kind feedback and wonderful 9.0 score.! We are delighted to hear that you enjoyed the beautiful view and comfortable room, as well as the convenient location and safe surroundings of Sriracha. It is also a pleasure to know that our team members made your stay pleasant with their warm and friendly service. Your kind words are truly appreciated and will be shared with the team as great encouragement. We look forward to welcoming you back again for another memorable stay by the sea. Warm regards, Sirinthip"Pooh"Inpakdee Assistant Front Office Manager

Dear Mr. T., Thank you so much for your thoughtful and balanced review — we truly appreciate you taking the time to share your experience. We’re delighted to hear that despite the location not being ideal for your needs, the scenic views, attentive service, warm hospitality, and cleanliness helped create a satisfying stay. It’s especially rewarding to know that our advance communication made a positive impression — we believe that thoughtful touches like these contribute to a smoother and more welcoming experience. We’re sorry to hear about the issue you encountered with connecting to Amazon Fire TV. Your feedback is very helpful, and we’ve shared it with our technical team to investigate and ensure better compatibility and clearer guidance for future guests. Thank you again for your continued support. We look forward to welcoming you back and making your next stay even more seamless and enjoyable. If there’s anything we can prepare in advance for your next visit, please don’t hesitate to let us know. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Mr. T., Thank you very much for taking the time to share your detailed feedback. We’re truly grateful that you chose to stay with us and pleased to hear that, overall, your experience was comfortable and that you enjoyed using our swimming pool regularly. We sincerely regret that the sauna did not meet your expectations this time. Your comments regarding the temperature and the inability to adjust it are well noted. For safety and maintenance reasons, we’ve implemented a controlled temperature setting, but we understand that preferences can vary. In most cases, guests are welcome to inform our team if they require a higher temperature, and we are usually able to make adjustments upon request. We appreciate your insights regarding the ideal sauna temperature range, and we will review our current settings to ensure they align more closely with guest comfort while maintaining facility integrity. Thank you again for your thoughtful review. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for an even more satisfying stay. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun Kentaro O., Thank you so much for sharing your kind review. We are delighted to know that our team was able to assist you in retrieving your mobile phone and that their sincere efforts made a positive difference to your stay. Providing genuine care and support for our guests is at the heart of what we do, and your words will surely encourage our staff to continue delivering their very best. We truly appreciate your gratitude and look forward to welcoming you back to Novotel Marina Sriracha for another pleasant stay. お客様へ この度はご宿泊いただき、また温かいお言葉をお寄せいただき誠にありがとうございます。スタッフが携帯電話の件でお役に立てたこと、そしてその対応がご滞在にプラスとなったことを大変嬉しく思います。お客様に安心してお過ごしいただけるよう、真心を込めたサポートを行うことが私たちの大切な使命であり、今回のお言葉はスタッフにとって大きな励みとなります。 またぜひノボテル マリーナ シラチャにてお客様をお迎えできる日を心よりお待ち申し上げております。 敬具 Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Shinya Y., Thank you for sharing your value feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction of the sauna on the 4th floor. We understand how disappointing this must have been and appreciate your patience during this time. Additionally, we regret the oversight regarding the bath mat. Please rest assured that we are addressing this matter to ensure consistency and enhance the comfort of our guests. We truly value your feedback and hope to have the opportunity to welcome you back, providing you with an even more enjoyable experience. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com