ibis Styles Berlin Treptow

Примечание: отзывы клиентов (Рейтинг ALL) 4.1/5 Отзывов: 993

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Описание

сертифицированный отель ALLSAFE

Особенности отеля

  • Отремонтированный отель оформлен в городской палитре Берлина

  • Пригородно-городская ж/д-станция Шёневайде находится в 5 минутах ходьбы.

  • Расположение в тихом районе рядом с рекой Шпрее

  • На всей территории отеля доступен бесплатный WIFI.

  • Вкуснейший завтрак из горячих и холодных блюд, а также фирменного кофе

Наши номера

Расположение отеля

ibis Styles Berlin Treptow

Spreestrasse 14
12439 БЕРЛИН
Германия

GPS:52.458925, 13.513098

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

RESTAURANT

Недоговорная фотография

Завтраки в нашем уютном ресторане с террасой и видом на реку Шпрее будут идеальным началом дня.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.1/5  Отзывов: 993

Рейтинг TripAdvisor  4.0/5  Отзывов: 638

Poor Air quality

Примечание: Tripadvisor 3.0/5

Amar S Реальные отзывы TripAdvisor

Air quality is so bad that makes you sick. The hotel need to clean the air conditioning ducts. Good renovation but removing the bar fridge is a mistake. Good breakfast with variety of food. Nice restaurant staff

Dear Guest, Thank you for your detailed review. We are glad to hear that you enjoyed our breakfast and found our restaurant staff to be friendly. Our breakfast buffet offers a variety of options, including freshly pressed juices, fruit, and pastries, and we are happy that it met your expectations. We apologize for the issues you faced with the air quality in your room. Please rest assured that we take the maintenance of our air conditioning system seriously, and we will look into this matter to ensure the comfort of our guests. While we no longer provide minibars in our rooms, we do offer electric kettles and tea/coffee makers for your convenience. Our reception is also available to assist with any additional needs you may have during your stay. We all hope to welcome you back for your next visit. Best regards, Ihr Team vom ibis Styles Berlin Treptow

Just terrible

Примечание: Tripadvisor 1.0/5

Salvatore G Реальные отзывы TripAdvisor

We spent 3 nights in the hotel, from june 14 to june 17 in the hopes that we could rest and sleep a little longer than we usually do on a working day. Instead, we woke up at 9:00 on our first morning (june 15) to the sound of hammering and repairments. We tried to ignore it, like it's a one time thing. The second morning, again at 9:00 but this time to drilling sounds. We count take it anymore so we called the reception to ask them whats going on, why cant this be done at least around noon, so we can properly rest in the hotel, that adverrtises itself as "Ibis Styles Berlin Treptow provides quiet, comfortably equipped rooms and conference facilities." (Quoted from booking.com). The receptionist just told us, that at least its not 6 in the morning, 9 should be enough for everyone to rest, and thats it. No info was given about these reparations on any site (accor, booking.com, etc). On booking, it only warns about the restaurant not working which I think its not as important to know as having to listen to a drilling sound in my room in the morning. The elevator shaft is on the 9th floor, and they didnt care to warn anyone by email or in person, that these rooms are going to hear these repairs more (or they didnt consider not renting those rooms in this period). This is were I want to also state, that there were no infos given on the fact, that there is a whole construction happening right next to the hotel, of an actual skyscraper or similar sized building. Its not super loud, but you can hear it with windows closed. Also, the sink was not working, and I wonder, how the cleaners did not notice it (tip: they didnt clean it, as it would have filled up instantly if they did). When we left, another receptionist asked us how our stay was, and we explained everything to him. His reply was, I quote: "we are really sorry, but our manager has been really busy with a lot of things, so he couldn't make time to update the webpage/booking.com" which I find kind of a pointless thing to ad. I think properly informing your paying customers regarding what they will get for their money should be priority number 1, since your whole business is built around those people paying for your service. Anyways, as we told him too, if we knew about the elevator having to be fixed at 9 o'clok for 2 of the 3 days we stayed there, we wouldn't have chosen that hotel. Following this, we wrote an email to Accor, but Ibis replied instead (with accor in cc at least) wich I will add as an image, but I want to extract this part: "We cannot stop the construction work as it is urgent. We can't close the hotel for that either. 9 am in the morning on a normal working day is a reasonable time and normal working hours agreed with the hotel manager. We are sorry that you could not sleep in longer than 9 o'clock and therefore did not have a pleasant stay. However, we very much hope for your understanding that we cannot do anything about the current circumstances either." We replied again (also will screenshot and you can find it between the images) but we got no reply from them afterwards. I also added pictures of the view of the construction, the sink, and a funny one, about how they use the paper thingy thats supposed to signal how clean the cups are. It says a lot. I would not suggest this hotel to anyone, avoid if possible, there are plenty better options in Berlin, in less dodgy areas.

Dear Salvatore, Thank you for sharing your review. We appreciate your kind words about our hotel's quiet location and comfortable rooms. However, we are truly sorry to hear about the inconveniences you faced during your stay, especially the noise from the repair work and the construction nearby. We understand how important a good night's sleep is for our guests, and we apologize for any disturbance caused. Please know that we take all feedback seriously and will work on improving our communication regarding any ongoing work or potential disturbances. Regarding the issue with the sink, we apologize for the oversight and will address this with our housekeeping team to ensure it does not happen again. We are committed to providing a high standard of cleanliness and service for all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards, Your team from the ibis Styles Berlin Treptow

Не соответствует цене

Примечание: отзывы клиентов 3.5/5

Oleksii Пары - Проверенные отзывы - ALL

Отель расположен в непопулярном районе, ценности в расположении нет. Алгоритм работы единственного лифта очень странный. Он всегда останавливается на 1-м этаже и периодически на остальных этажах. Поездка с/на 8 этаж занимает вечность. Ключи, даже если держать в отдельном кармане, размагничиваются. Приходилось каждый день обращаться за помощью на ресепшн. В номерах очень душно, кондиционеры не работали. Окна откидываются на проветривание, но этого недостаточно. Уборка в номерах в период проживания практически отсутствует. Пол не убирают даже после отдельной просьбы. Уборка заключается в смене полотенец и чистке сантехники. Завтрак, говорят, тоже не стоит того, чтобы за него доплачивать. Мы не заказывали, завтракали самостоятельно в близлежащих кафе. Ремонт в отеле свежий, современный. Звукоизоляция достаточно хорошая. После смены номера нам достался хороший вид из окна на реку и город. Друзьям же повезло меньше, и вид был на парковку и пустырь (может котлован стройки).

Уважаемый Oleksii, Мы рады, что Вам понравился свежий ремонт и современный дизайн нашего отеля, а также хорошая звукоизоляция. Спасибо за Ваши положительные комментарии о виде из окна на реку и город. Мы приносим извинения за неудобства, связанные с лифтом и ключами. Мы учтём Ваши замечания и постараемся улучшить эти аспекты в будущем. Что касается кондиционера, мы предоставляем дополнительные вентиляторы на рецепции, если в номере слишком жарко. По поводу уборки, мы обеспечиваем ежедневную уборку номеров и замену полотенец, но обязательно учтем Ваши комментарии для улучшения качества наших услуг. С уважением, Ihr Team vom ibis Styles Berlin Treptow

Ожидаемо хороший сервис

Примечание: отзывы клиентов 5.0/5

Aleksey K. Деловые путешественники - Проверенные отзывы - ALL

Всё понравилось, всегда сервис на высоте

Dear Alexey K., perfect, that you felt comfortable with us and had a pleasant stay. We are pleased to have gained you as a satisfied guest. It would be a great pleasure to welcome you again during your next trip to Berlin. All the best from Berlin Sendy Mangelmann, Front Office Manager

Never again

Примечание: Tripadvisor 1.0/5

Marie V Реальные отзывы TripAdvisor

Most horrible service, the blond tall women at the reception, told us that we need to pay for the use of the fridge in the room. I can understand that but the way she told us, not a smile, not a sorry or please... That is not a good example of customer service..

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Другие интернет-пользователи оценили наш отель

  • 665 Отзывов 6.9/10 Расположение
  • 1 334 Отзывов 7.2/10 Номер
  • 953 Отзывов 7.6/10 Сервис
  • 24 Отзывов 8.3/10 Интернет
  • 931 Отзывов 9.3/10 Завтрак
  • 620 Отзывов 5.4/10 Комфорт
  • 578 Отзывов 6.5/10 Чистота
  • 291 Отзывов 9.4/10 Атмосфера

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