Fairmont Heritage Place Mayakoba

Victor diez was our waiter for many family meals and he was very attentive and nice. The resort is clean and the staff is very engaging. We stayed 7 days and had a great family vacation. The beach was well maintained.

We rented one of the 3 bedroom residences in March 2023. The residence, facilities, and grounds were very good. But, what made it special was our butler Alejandro Lemus. Should you look to reserve a residence in the Fairmont Mayakoba, request Alejandro as your butler. Also, if you are planning to dine at one of the popular restaurants on the property, such as Saffron in Banyon Tree or Agave Azul in Rosewood, consider getting reservations weeks in advance.

The Fairmont Heritage was fantastic. We are very picky and have stayed at the Rosewood Mayakoba and the Banyon Tree as well. The Heritage was every bit as nice and the 3 bedroom suite was amazing. The restaurant was also very good. And what made it excellent was the service. Victor helped us all week. And we made it a point that he was the one we asked for all week. Wonderful young man, and super helpful. Very happy with the service he provided.

Amazing stay at heritage place! The staff was incredible especially our housekeeper Karina who always made our place looking spotless and left great suprises of flowers and butterfly decorations. She even brought a baby bath kit for our 4 month old when she noticed she was having a hard time sleeping during one of her naps. Absolutely wonderful week would highly recommend.

Amazing trip to the fairmont. Our first time staying at heritage. Previous times always at casitas near the hotel. Must say it was even better! More room, plunge pool, extra bedrooms and fantastic service! It’s all starts with our butler, Monica. She was amazing. We had lots of needs with 3 young kids. 14,12,9 ages. Only recommendation I would make it to have someone reach out to us the day before arrival to get some snacks or groceries in the room prior to our arrival. We loved every minute. Thanks again fairmont for another amazing time.