The Harlow Hotel By Accor 3 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.4/5 149 opiniones

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
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Southern Way, CM18 7BA HARLOW, Reino Unido

Descripción

Extras del hotel

  • A 16 min del aeropuerto de Londres Stansted: reserve su paquete Park&Fly

  • Se admiten mascotas

  • Aparcamiento en el hotel con 100 plazas

  • 9 salas de reuniones y eventos

  • Zona de bar con canales con deporte en directo disponibles

Nuestros alojamientos

Localización del hotel

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
Reino Unido

GPS:51.75578, 0.126321

Teléfono

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Se aceptan mascotas
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

The Sculpt Bar

Relájese en nuestro moderno bar, donde podrá encontrar sus bebidas favoritas y una variedad de aperitivos en el menú del bar. Los amantes del deporte podrán ponerse al día con TNT Sports.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.4/5  149 opiniones

Valoración de TripAdvisor  3.2/5  1.027 opiniones

Dishonesty and terrible customer service

Nota de Tripadvisor 1.0/5

Honestjohn2020 Valoración certificada de TripAdvisor

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Good value, clean, good food and friendly helpful staff.

Nota de Tripadvisor 5.0/5

marcusantonias Valoración certificada de TripAdvisor

A good location with reasonable access for central London. A pleasant atmosphere with a bijoux and friendly bar area. We found the Hotel to be excellent value although we were part if a coach trip. The room was quiet snd we slept well. Great customer service. Good food, we had an early dinner as part of a coach trip so that we could make it in good time for The Abba Experience in London. The room was clean and tidy, just as expected and all the staff were friendly and very helpful, particularly Roxana and Jacklin who oversaw our dining and breakfast experience. Roxana was very professional but also very friendly and made us feel very welcome.

Dear Marcus, Thank you so much for taking the time to share your feedback about your recent stay at Harlow Hotel. We’re delighted to hear that you found our hotel to be great value, clean, and well-located with reasonable access to central London. It’s wonderful to know that you enjoyed the friendly and helpful service from our team, especially Roxana and Jacklin, who made your dining and breakfast experience special. We’re also glad you appreciated the pleasant atmosphere in our bar area and that you had a quiet, comfortable night’s sleep. We hope you had a fantastic time at The Abba Experience in London, and we look forward to welcoming you back on your next visit. Warm regards, The Team at Harlow Hotel

Slechtste hotel ooit !!

Nota de Tripadvisor 1.0/5

Esther v En solitario - Valoración certificada de TripAdvisor

Slechtste hotel ooit. Oud en vies. Er is een restaurant maar daar kun je ‘s avonds niet eten. Dus moet naar het ongezellige luidruchtige café. Alleen snack eten en natuurlijk geen wisselgeld. Ook is het betaald parkeren. Het bedrag voor parkeren en hond wordt vervolgens 2 x afgeschreven. Feest met zeer luidruchtig volk. Echt een afrader

Dear Esther, Thank you for sharing your feedback. We're very sorry to hear that your experience at The Harlow Hotel By Accor was disappointing. We sincerely apologise for the issues you encountered, including the limited dining options, lack of change in the café, and the duplicated parking and pet charges. Your concerns are being taken seriously, and we are reviewing our processes to ensure these matters are resolved and not repeated. We also regret the disruption caused by noise during your stay. Creating a peaceful and welcoming environment is important to us, and we are working to improve this for all guests. Thank you again for your comments—they are important in helping us make meaningful improvements. Kind regards, The Harlow Hotel By Accor Management Team

Atención regular

Nota de clientes de Avis 2.5/5

Anónimo Negocios - Comentarios confirmados ALL

La verdad es que aparte de alfombras manchadas, y que el parking es de pago, me sorprendió que si pagas en efectivo hay que dejar una fianza de 50 GBP, y que si no hubiera denegado yo el cargo me lo hubieran cobrado también con la tarjeta visa que se deja como garantia para la estancia. La atención de la recepción muy seca, y por el precio la verdad es que esperaba algo mas del estilo de accor, que da prioridad a la buena atención por parte del personal. Sin duda, no repetiré.

Dear Guest, Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alice-Mai

Muy barato para ser las afueras de Londres

Nota de Tripadvisor 3.0/5

SergioA3 En familia - Valoración certificada de TripAdvisor

Hotel de paso, perfecto si necesitas quedarte en Londres una noche y coger un vuelo desde el aeropuerto de Stansted, ya que el hotel se encuentra a escasos kilómetros. Cuenta con muchas habitáciones básicas, amplio aparcamiento. Ademas existe cerca un restaurante elegante Carlton&Mill espectacular

Estimado SergioA3 Gracias por sus comentarios y como usted afirma en su crítica estamos excelentemente ubicados para visitar Londres y Cambridge con el aeropuerto de Stansted también está cerca.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 251 opiniones 7.6/10 Ubicación
  • 694 opiniones 6.5/10 Habitación
  • 595 opiniones 7.2/10 Servicio
  • 9 opiniones 6.7/10 Internet
  • 357 opiniones 6.8/10 Limpieza
  • 237 opiniones 5.3/10 Desayuno
  • 213 opiniones 3.2/10 Comida
  • 210 opiniones 4.6/10 Relación Calidad/Precio

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Harlow

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.