Отель Mercure Ноттингем Шервуд 4 звезды

Sadly the visit was not a success. When my partner arrived on the Sunday afternoon she was immediately compelled to pay the full stay bill to obtain the room key. As a Silver card holder I have never had this attitude or approach before. the night of her arrival, Sunday, when she went down for dinner she was told the dining room was closed as there was a lack of business. As she had not eaten all day with travelling she insisted on having something cooked as it was part of the hotel service and she believed was part of the charter that Mercure operates under. She was offered what was on the menu but was then told there was no fish and steak and ended up having abowl of soup, cheeseburger at £15, and a glass of wine, - the total available. This fell totally short of the standard expected of Mercure hotel standards. To crown it all she was advised she would have to eat in the bar area on a side table for drinks. She insisted on a table in the dining area. The other failure was that having had an eye operation she required to keep her eyes and head totally dry, which proved impossible as the shower had no hand set but comprised of a "waterfall" type ceiling shower which she could not use and apparently when she asked to move to one with a bath she was advised there were only three rooms with baths - all in use. When I arrived the next day, I found the car parking very confusing with little direction where to park for the hotel, and despite my partner trying to register the car number as required at the reception desk, they refused to do so until I arrived. As a result of the Sunday night restaurant experience we chose to eat out on the Monday night, where we had a full range of food available. As a result of her experiences and lack of suitable room we decided to cut short our visit and move on to a Mercure Hotel in Chester near our final destination. Fortuitously they agreed to a refund of the final nights accommodation, without argument. Isubsequently ascertained that the hotel was new to Accor Mercure group, having previously been run as a Radison Blu hotel. IF that was their standard it certainly does not meet the standard I expect from a Mercure Hotel, having had experience in France regularly of a quality service and hotel facilities. I cannot regard this as a satisfactory example of Mercure, which now needs a serious review by an Accor Inspection team, to ensure it meets the groups high standards.

Good ambiance and nice services. Great place to stay. The suite is really big and comfortable for a big family to stay there. Overall, it's wonderful experience. Will come back here for the next trip.Highly recommended for others.