ibis Leicester City 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 154

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ibis Leicester City - Image 1
ibis Leicester City - Image 2
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St George's Way, Constitution Hill, LE1 1PL LEICESTER, Великобритания

Описание

Особенности отеля

  • Central location within a 5 mins walk of Leicester Train Station

  • Public car park available at the train station

  • Relaxed restaurant serving a choice of tasty meals

  • Just 2.5 miles by car from the National Space Centre

  • Walking distance of Leicester Cathedral, De Montford University & the King Power Stadium

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Расположение отеля

ibis Leicester City

St George's Way, Constitution Hill
LE1 1PL LEICESTER
Великобритания

GPS:52.633961, -1.123088

Телефон
Факс +44 116 262 0880

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

Restaurant

An informal modern cafe style restaurant

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.9/5  Отзывов: 154

Рейтинг TripAdvisor  3.7/5  Отзывов: 865

Avoid this hotel!!!!

Примечание: Tripadvisor 1.0/5

Nicola M Реальные отзывы TripAdvisor

Two friends and chose the hotel as it was close to the station and city centre for the Christmas market, and having stayed at Ibis/Accor hotels on several occasions both in the UK and overseas I was understandably hopeful of the same level of comfort and service. Upon check-in at 5pm, we were harassed at the reception/bar area by a very drunk man who the staff seemed to know/be aware of but did nothing about, which immediately put us on edge. We were then allocated our rooms on the 4th floor and informed that the lift was out of order with no prior warning. Upon reaching the 4th floor up a very tired and grubby set of stairs that smelt strongly of cannabis we reached our rooms. By which time one of my friends who suffers from a chronic back condition was in agony but didn’t want to worry us as we were exhausted from a long day already 😢 The lift door on the 4th floor had a sign on it saying that the lift would be out of order until 31 JANUARY 2026! During our stay, we encountered a number of residents wandering the corridors looking “out of it” and a strong smell of cannabis in the corridors. We also came across people smoking drugs in the hotel car park and in various states of undress which made us feel very uncomfortable . It was obvious that the hotel was also being used as temporary local authority housing/crisis accommodation. My room was tired and shabby with a TV hanging off the wall and disgustingly stained carpets, which meant that I had to keep shoes on just to walk around the room as god knows what the stains were - see pics 🤢 The “mattress” was an absolute joke. A thin piece of foam with an ill-fitting cover atop and uncover hessian base type thing. On returning that evening after a meal, another guest was at reception explaining that she couldn’t sleep as her toilet was constantly flushing. The person on reception said there was nothing they could do as the maintenance person only works Mon-Fri! What sort of hotel doesn’t have access to a 24/7 emergency repairs service?! Especially one that is part of an international chain of hotels! The receptionist tried to fob the guest off with a free breakfast worth £11 - to which she rightly replied that wouldn’t compensate for the loss of a night’s sleep so politely refused. Generally the staff were pleasant but were obviously disinterested and lacked a basic level of customer care. As a result of both the very uncomfortable bed and generally feeling unsafe both my friends and I had a terrible night’s sleep - not ideal when we faced 3-4 hour drives home the next day. This hotel falls woefully short of the standard expected from an Ibis hotel. I’ve stayed at Ibis budget in the past - which this one wasn’t - that were of a much better quality. The lack of accessibility and the fact that the hotel is being used for purposes other than leisure and travel guests means that it should not be advertised on booking sites until the issues are resolved. I will be making a complaint to Accor Hotel Group separately and requesting a refund. I didn’t expect luxury for the price, but I don’t think expecting cleanliness, a sense of safety and a decent night’s sleep is too much to ask 😓 Avoid at all costs!!!!!!!

Dear Nicola, You duplicate message from a different web site, will receive once again our full apologies about the issues encountered during your stay. As explained already we have investigated and took actions during your stay about a resident not fitting our strict non smoking policy and general attitude in our public area. We have been especially careful about our lift situation being out of service. Sorry if this was not seen from your side. The mattress you mentioned is a Topper and we have received very good comments about our Ibis Sweet Bed. Once again, I am very sorry about the inconvenience encountered during your stay. Please come back to me if you wish to discuss further. Kind regards, Patrick Hotel General Manager Ibis Hotel Leicester.

October 25 business trip.

Примечание: Tripadvisor 5.0/5

Ste S Реальные отзывы TripAdvisor

I stayed here for work, booked half board and was anxious about food and accommodation . After reading reviews. Breakfast was amazing, as good as any hotel I’ve stayed in, the evening menu was limited, but still had a nice enough choice for the few days I stayed, and was good enough, if you want five star dining for an evening meal go somewhere else but this suits me after work and service was ten out of ten, nice friendly staff, but as in earlier comments, lift is still broken, come on ibis, can’t be that big a problem to fix.

Dear Ste, We are thrilled to hear that everything went well during your stay. We are happy to hear that you enjoyed our breakfast. We apologise about our lift being out of service for an extended period of time and unfortunately are as troubled as you at the inconvenience. Thank you so much for choosing to stay with us and we hope to welcome you again in the near future for an even better stay. Sincerely, Karishma

Excellent quality and service with friendly staff

Примечание: Tripadvisor 5.0/5

Jason T Реальные отзывы TripAdvisor

Amit, Patrick Larisa and all the staff have been fantastic. They made me feel very welcome and helped make my stay very comfortable and enjoyable. I have had a wonderful stay down to the staff. I would highly recommend any one stay here. Many thanks and look forward to another stay very soon. 100% Perfect

Dear Jason, Thank you for your kind comments on our staff and hotel. I will pass this message to my colleagues and our general manager, Patrick. We appreciate you leaving us a review and are so glad to hear that you had an enjoyable time. We will be more than happy to welcome you again in the near future! Sincerely, Karishma

Worst Ibis experience ever

Примечание: Tripadvisor 2.0/5

mrfubar Solo travel - Реальные отзывы TripAdvisor

Arrived late, check in on first floor and no lifts working. Checked in, room was ok. Came back down for supper and was served an inedible burger and a cured for £17. Looked for someone to complain to but no staff going around. Dining room windows were filthy. No lifts again to upper floors. All in all my worst Ibis experience

Dear Mr Fubar, Thank you for taking the time to tell us about your experience at the ibis Leicester City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem about the quality of our Burger and the Service that should have been better. We appreciate your sharing your concerns, about the lift. This equipment is under refurbishment and following delays, we expect now to have it fully repair by the 20th of October 2025. Please do not hesitate to contact me directly on 0116 248 7200 if you wish to discuss this matter in further details. Sincerely, Patrick Le Henaff General Manager Ibis Hotel Leicester City

For short stays

Примечание: Tripadvisor 3.0/5

aykut_651 Реальные отзывы TripAdvisor

Not so close to the city centre but close to the train station. Everything was ok but rooms was little. Suitable for short stays.

Dear Aykut, Thank you for your comments and for choosing to stay with us at Ibis. We appreciate your feedback and hope to welcome you back soon for a better experience. Sincerely, Karishma

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Другие интернет-пользователи оценили наш отель

  • 406 Отзывов 8.7/10 Расположение
  • 527 Отзывов 6.3/10 Номер
  • 450 Отзывов 8.6/10 Сервис
  • 7 Отзывов 7/10 Интернет
  • 287 Отзывов 4.1/10 Комфорт
  • 263 Отзывов 5.6/10 Чистота
  • 162 Отзывов 7.3/10 Завтрак
  • 150 Отзывов 2.1/10 Удобства

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