The Cardiff North Hotel By AccorHotels 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 321 comentários

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Descrição

Extras do hotel

  • Estacionamento no local

  • Permitidos animais de estimação

  • Equipamentos de ginásio

  • Salas de reuniões e eventos

  • Área de bar com canais desportivos disponíveis

As nossas opções de alojamento

Localização do hotel

The Cardiff North Hotel By AccorHotels

Circle Way East, Llanedeyrn
CF239XF Cardiff
Reino Unido

GPS:51.508327, -3.147213

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

RBG RESTAURANT

Descubra uma variedade de pratos de inspiração local no restaurante The Bay. Inspirado no histórico bairro das docas de Tiger Bay, irá encontrar um menu saboroso, incluindo bifes, hambúrgueres e pizzas.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.1/5  321 comentários

Classificação do TripAdvisor  4.0/5  306 comentários

Great stay

Nota Tripadvisor 5.0/5

Helen W Negócios - Avaliação com certificação TripAdvisor

Room very comfortable with great amenities and food in the restaurant was very nice and staff Nichita, Kamal and Saidur were very attentive and provided great service. Would definitely stay again. Easy check in, free parking for guests and gym.

Dear Helen, Thank you very much for your kind review. We are overjoyed to hear that your stay with us at Mercure Cardiff North was a memorable one. We are delighted that you enjoyed the comfort of your room, the quality amenities provided, and the delectable offerings at our RGB Restaurant. It is particularly gratifying to know that our staff members Nichita, Kamal, and Saidur contributed positively to your experience by providing attentive service. Furthermore, we're glad that the complimentary parking and the gym facilities added convenience to your stay. It would be a pleasure to welcome you back. Best wishes, Atanas Mladenov, Front Office Manager

Good stay

Nota Tripadvisor 5.0/5

Gul H Viagem individual - Avaliação com certificação TripAdvisor

Stayed here for 2 nights as it was closed enough to my mate wedding venue. Room was spotless and housekeeping lady that cleaned my room was very polite and friendly shame I can’t say the same about some of reception team (not all as Vaz was great) breakfast was good but took ages to be replenish and coffee station was disappointing.

Dear Gul, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear about your satisfaction with the cleanliness and upkeep of your room. However, we apologize for the wait you experienced during breakfast and the disappointment with the coffee station. We are also sorry to hear that not all interactions with our reception team met your expectations. We truly value your feedback as it helps us maintain our high standards of service and hospitality. Nonetheless, it is wonderful to know that our colleague Naz provided you with great service, and that this, along with our well-appointed rooms featuring a work desk, tea and coffee facilities, and satellite TV with on-demand movies, contributed to a positive experience overall. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Atanas Mladenov, Front Office Manager

Comfortable stay. Great staff

Nota Tripadvisor 4.0/5

Mark F Avaliação com certificação TripAdvisor

Can’t recommend Moses and Sanjay enough…nothing was too much trouble. Thank you! Bedroom was comfortable, clean, and well appointed. There was no soap in the soap dispensers, but that’s a small thing compared to the service I received. Would recommend

Dear Mark, We are truly grateful for your feedback and recommendation. We are delighted that you had a comfortable stay and appreciated our dedicated staff, particularly Moses and Sanjay. It's wonderful to hear that your bedroom was clean, comfortable, and well-appointed. However, we sincerely apologise for the oversight regarding the soap dispensers in your room. We take great pride in maintaining high standards of cleanliness and amenities, and we will address this issue promptly to ensure it doesn't happen again. Your comfort is our top priority, and we appreciate you bringing this to our attention. We would be delighted to welcome you back for another pleasant stay at Mercure Cardiff North. Best regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Great stay, but customer service need to improve

Nota Tripadvisor 5.0/5

Zoe S Avaliação com certificação TripAdvisor

Great place however the reception team was rude. We have arrived early and asked if we could check-in early but there was nobody at the desk we waited few minutes and a young lady has appeared from the room opposite. There was no hello just cold "are you checking in "We were staying at the back of 1st floor. The room was nicely decorated and spotlessly clean. the bathroom was big with walk in shower. The hall way were a bit confusing. On checking out day we met same receptionist moaning about her being bored to another colleague. In general our stay was comftable minus the reception staff

Dear Zoe, Thank you for taking the time to give us your feedback. We're thrilled to know that your time with us was enjoyable overall. We are pleased that you admired the room's decor, the high standard of cleanliness, and the spacious bathroom with its walk-in shower. However, we are concerned to hear about the less than welcoming interaction you had with our reception staff. We strive to offer warm and professional service from the moment our guests arrive, and it seems we fell short in this instance. We sincerely apologise for any discomfort experienced. We will review your comments with our team to ensure our service meets our high standards going forward. We also appreciate your feedback about the hallways. Our staff is always available to help guests navigate the property and ensure a smooth stay. We would be delighted to welcome you back for another stay in the future. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Nice hotel

Nota Tripadvisor 5.0/5

Q3890SHlaurag Avaliação com certificação TripAdvisor

Stayed here for one night in a privilege room. The hotel was clean and the bed was comfortable. The staff were friendly. There was a good selection at breakfast. My only gripe is the cost of the parking, £12 seems a lot for somewhere so far from the city centre

Dear Laura, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear that your stay at Mercure Cardiff North was enjoyable. We are delighted that your time in the privilege room was to your satisfaction, with its comforts such as a kingsize bed, additional toiletries, and complimentary beverages from the minibar. It's also great to know that our commitment to cleanliness met your expectations, and that our friendly staff contributed positively to your experience. The variety offered at our breakfast buffet is something we take pride in, so your appreciation is especially welcome. However, we understand your concerns regarding the parking fee. We strive to provide value in all our services, including parking, while maintaining the quality and security you expect. It's important to note that parking is free for guests who register their car with reception upon arrival, as part of our special promotions, and we apologize for any confusion or inconvenience this may have caused. Finally, we are pleased that our overall service and amenities contributed to a memorable stay. We aim to provide a comfortable and convenient environment for all our guests, and we're glad that we could achieve this for you. We hope to have the pleasure of welcoming you back. Best wishes, The entire team really hope we can welcome you back on a future occasion. Kindest regards, Atanas Mladenov, Front Office Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 670 comentários 7.8/10 Localização
  • 1.540 comentários 7/10 Quarto
  • 1.072 comentários 7.9/10 Serviço
  • 27 comentários 7.5/10 Internet
  • 682 comentários 6.7/10 Limpeza
  • 440 comentários 7.3/10 Pequeno-almoço
  • 320 comentários 5.8/10 Comodidades
  • 315 comentários 8.4/10 Atmosfera

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