Estive duas noites no Novotel Cardiff com a minha familia e foi uma experiencia muito boa. A piscina e o cafe da manha repleto de opcoes sem gluten foram o diferencial.

£229 per room & £9 parking which wasn't clear on booking. After complaining parking charge was waived because "its already a high priced room". Rooms clean but not to same standard as Premier Inn. Buffet breakfast had good selection but "hot" food actually cold and at £12 per person very overpriced. Won't be returning!

We have been going here for quite few years, definitely seemed a change in management, still good though, breakfast was good, got there about an hour before the check in but were not allowed to check in, seemed pretty quiet there and it was middle of the week.

Service was great throughout our stay. Anthony in the Customs Shed was amazing as was the food. The pool was very clean. The hotel room wasn’t as good. Bed was very hard. Tissue and sanitary bag holders were empty.

This is the third time we stayed in this Novotel. On arrival, our room (319) was cool despite that the heating was set to 30°C. However, in the morning a lady from the housekeeping provided us with a small oil heater, which made the room warmer. Besides that, the room was comfortable. The housekeeping staff were polite and friendly. They ensured we had enough clean towels, water bottles and toiletries. Pool and changing facilities, reception and dining areas were clean and tidy. Reception staff responded efficiently, and politely to our questions via Whatsapp. Big thanks to Sophie, Anthony, Barbara and their colleagues for making our stay an enjoyable and comfortable experience.