Mercure Bristol North the Grange Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 411 comentários

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Mercure Bristol North the Grange Hotel - Image 3
Mercure Bristol North the Grange Hotel - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, Reino Unido

Descrição

Extras do hotel

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

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Localização do hotel

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
Reino Unido

GPS:51.539042, -2.523471

Telefone
Fax +44 161 388 0915

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

ACORN RESTAURANT

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Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Saber mais

Classificação ALL  4.0/5  411 comentários

Classificação do TripAdvisor  3.5/5  1.226 comentários

Rank

Nota Tripadvisor 1.0/5

Girlwhoplaysguitars Família - Avaliação com certificação TripAdvisor

Awful hotel. No teabags in room, when asked for some at reception they found some decaf and asked me to come back in the morning if I wanted breakfast tea. Room stank, obviously had some work done prior to use as window was wide open. The work which we assumed was in the bathroom , as that was where the smell was worse, hadn’t worked as it completely flooded when we ran a bath. Reception disinterested. Barely glanced at us when we checked out. Had a real fawlty towers vibe to the place.

Dear Girlwhoplaysguitars, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent experience was far from satisfactory. The issues you encountered, from the lack of tea bags to the flooding in the bathroom, as well as the service at reception, fall far below the standards we aim to provide. Please accept my sincere apologies for these inconveniences. We will investigate the condition of the room and the bathroom to prevent this from happening again. Furthermore, I will address the service concerns with our reception team to ensure that all guests feel welcomed and supported during their stay. I hope you’ll consider giving us another chance in the future to provide you with the quality experience you deserve. Kind regards, Carl Symons General Manager Bristol North The Grange Hotel

Fabulous overnight stay

Nota Tripadvisor 5.0/5

Trace B Avaliação com certificação TripAdvisor

My sister and (now) sister in law got married at this hotel last weekend and it was absolutely amazing. We had our two children with us and one uses a wheelchair so we were given inter joining rooms on the ground floor which was really helpful. The staff ran round all day to get everything ready for the wedding at 4pm. They carried gifts, table decorations, props and most importantly kept the brides separated until the ceremony. Food was fantastic, DJ was great. Everyone went above and beyond. If there was one little negative it was that there were a few guests who stayed who weren’t part of the wedding party which is fine but they complained about the noise and one guest actually took to banging on people’s doors. The outside guests should be told there will be a wedding and perhaps put in rooms away from the main wedding party. We got some dirty looks at breakfast! Other than that it was great. I overheard a guest complaining about his room because it was ‘old’ but it’s a grade 2 listed building! Someone also complained about how long it took to be served at the bar… again it was a wedding so there were quite a few guests. Take the ‘desperately needs updating’ comments with a pinch of salt.. you want modern go to a travel lodge. You want character go to the grange

Dear traceb691 Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your sister and sister-in-law's wedding was such a special occasion for you and your family. It’s great to know that the interconnecting rooms were helpful and that our staff could make the day run smoothly for everyone involved. We're especially glad that the food, DJ, and overall service made the day memorable. We appreciate your understanding about the few non-wedding guests who were at the hotel during your stay. Your suggestion to ensure such guests are informed and possibly placed in rooms further from the wedding party is well noted, and we'll work to make this process smoother in the future. We hope to welcome you back again soon, whether for another celebration or just a relaxing stay in our character-filled Grade 2 listed building! Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Really in need of renovation!

Nota Tripadvisor 1.0/5

SamB4318 Negócios - Avaliação com certificação TripAdvisor

Very poor stay and I won't be returning. The grounds are lovely but the hotel is in dire need of renovation. After being greeted by lots of flies in the room. I found the shower head hanging from the wall, rusty shower pole, limescale around the taps, faulty tv (line through the middle), fan dangerously split in two pieces, wall needed painting, stained carpet.... the list goes on! I did email and was hoping to get a response to say the hotel was at least looking into it but literally nothing back hence my review. This hotel really needs to improve!

Dear SamB4318 Thank you for sharing your feedback. I am deeply sorry to hear about the numerous issues you encountered during your stay. Your experience is certainly not up to the standards we strive to maintain. I am particularly concerned about the flies in your room and the issues with the food and service you described. This is not the level of comfort or quality we aim to provide. I assure you that your feedback will be used to address these issues with our team to prevent future occurrences. Regarding the flies, I will investigate why this issue was not resolved promptly and ensure that our rooms are thoroughly checked and cleaned. I am also disappointed to hear about the quality of your dining experience and the delays in service. This feedback will be shared with our kitchen and front-of-house teams to improve our offerings and service efficiency. I understand your frustration with the noise and the breakfast service, and I will address these matters with our staff to enhance our guests' comfort. Thank you for bringing these issues to my attention. I hope you will consider giving us another chance in the future, as we would like the opportunity to provide you with the stay you expected. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Refurbishment overdue

Nota Tripadvisor 3.0/5

DayTrip97549 Avaliação com certificação TripAdvisor

This hotel is in dire need of refurbishment, especially the bathroom in the room we were assigned. Having paid close to £100 for bed and breakfast we felt short changed. The outside of the hotel looks lovely, grounds are nice and the breakfast was adequate. We would not return tho unless the rooms were refurbished (And the leaks in the ceilings were fixed!)

Dear DayTrip97549 adequate. However, I’m sorry to learn that the condition of your room did not meet your expectations. We’re aware that some areas of the hotel, including the bathrooms, are in need of refurbishment. Your comments about the leaks and overall room condition are valuable, and I will ensure they are shared with our management team as we work on future improvements. We hope you might consider staying with us again once these updates are made, and we appreciate your understanding as we strive to enhance our facilities. Best regards, Carl Symons General Manager Bristol North The Grange Hotel

Heerlijk hotel in mooie omgeving.

Nota Tripadvisor 5.0/5

Hannah T Romântica - Avaliação com certificação TripAdvisor

Het is al een ervaring om het hotel te naderen over de lange oprijlaan. Het hotel ziet er uitnodigend uit aan de buitenkant. we hadden een hele fijne ruime kamer, met hemelbed en bankstel. Het personeel was heel vriendelijk. Het eten in het restaurant was heerlijk.

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 325 comentários 9.5/10 Localização
  • 715 comentários 5.2/10 Quarto
  • 609 comentários 8.1/10 Serviço
  • 19 comentários 4.5/10 Internet
  • 342 comentários 7.9/10 Pequeno-almoço
  • 320 comentários 6.2/10 Comida
  • 212 comentários 3.5/10 Atmosfera
  • 176 comentários 4.9/10 Limpeza

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