21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.2/5 3,426 reviews

21c Museum Hotel Chicago - Image 1
21c Museum Hotel Chicago - Image 2
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55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,426 reviews

TripAdvisor Rating  4.5/5  430 reviews

Excellent location and comfortable room.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Staff was professional and courteous.

Dear ROBERT E., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

just ok

Customer review rating 3.0/5

Stacys Families - Confirmed reviews ALL

I have stayed in many Chicago hotels. None charge the extra 25 dollars for "Urban Experience". This is probably all that I will remember of my stay. Left a very bad taste in my mouth.

Very pleased

Customer review rating 5.0/5

Wendy Families - Confirmed reviews ALL

Our experience was a good one. All the staff was helpful and courteous. The room was very clean.Great location.We walked almost everywhere .

Dear Wendy S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very average

Customer review rating 1.5/5

Matt N. Families - Confirmed reviews ALL

Hotel is dirty, rooms cleaned late in the day, 6pm on the last day! Dirty corridors, pizza and cigarette butts on the floor, pretty disgusting and would never stay here again!

Beautiful room & hotel, awful booking experience

Customer review rating 3.0/5

Chris A. Couples - Confirmed reviews ALL

I had originally booked this hotel through a travel agency months before our stay. About a month before our stay the travel agency called and told us the hotel would no longer accommodate us that weekend. We called the hotel directly to reserve a room and try to sort things out because we really wanted to stay here. On two separate occasions I spoke with the front desk to reserve a room, and even received several emails confirming our stay and requested a written letter confirming the exact room, rate and times because there was very poor communication among representatives. Two days before our reservation I called yet again to confirm and was told we have no room. I provided all the emails and confirmation numbers. We were still told there was no reservation AND the hotel was 100% booked. The only room available was the presidential suite for thousands of dollars. Due to the lack of hotels available 48 hours prior, we had to book this. The room was beautiful obviously. It was the best room in the hotel, but no where near what I was looking to spend on the weekend. We had no choice; almost seems like a bait and switch tactic, which was extremely backhanded and borderline illegal. We had flights booked, we couldn’t just cancel.

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Other web-users rate our hotel

  • 1,537 reviews 9.4/10 Location
  • 2,145 reviews 7.3/10 Room
  • 1,905 reviews 7.5/10 Service
  • 27 reviews 6.3/10 WiFi
  • 855 reviews 6.7/10 Cleanliness
  • 598 reviews 4.8/10 Amenities
  • 112 reviews 6.2/10 Breakfast
  • 39 reviews 9.9/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.