21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.2/5 3,382 reviews

21c Museum Hotel Chicago - Image 1
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55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,382 reviews

TripAdvisor Rating  4.5/5  432 reviews

Great Front Desk Service and Beautiful Hotel

TripAdvisor rating 5.0/5

ali j TripAdvisor review

Amazing service, Francisco at the front desk was beyond professional and accommodating. He went above and beyond to make our stay an excellent one! The hotel is beautiful and the bar cocktails are delicious. Oh, the museum added an extra touch of art that was enjoyable as an added bonus to our stay.

Good location

Customer review rating 2.5/5

Emily. Business - Confirmed reviews ALL

I previously stayed in the 21c in Bentonville and absolutely loved my stay. I was excited to try the 21c in Chicago for a work trip, and I also brought my colleagues along to stay at this hotel as well. I understand the building is old, but I really did not enjoy my stay. The rooms were just ok. The artwork featured in the hotel on both floors was questionable at best. The restaurant looked nice, but there are so many options in Chicago that I did not try it. There was a very loud "thudding" sound throughout my stay - not sure if it was the elevator or the HVAC or something but it kept me up both nights. This hotel seemed to lack the playfulness that I loved in the Bentonville location. I was really excited to stay at this hotel, which is why I was so disappointed with it I guess. With so many options in Chicago, I would not stay here again.

Good central location

Customer review rating 3.5/5

Cs Families - Confirmed reviews ALL

They were out of our double queen bed room and ended up giving us a suite with one bed and one sofa bed so we ended up needing a rollaway bed which was an inconvenience. The shower was also very tight, you literally cannot turn without touching the walls

BUGS IN THE BATHROOM

Customer review rating 1.0/5

Lexi Couples - Confirmed reviews ALL

I am extremely disappointed and frankly disgusted by my stay here. I chose to stay here as my boyfriend has stayed in the past and recommended it. I was appalled to walk into my bathroom one night of the stay to find hundreds of tiny flying bugs in every corner. All of the windows were shut and never opened, so I have no clue where they came from, but they were clearly breeding and multiplying. It was absolutely disgusting, but late at night so I decided to deal with it in the morning. Now I had to complicate my vacation with dealing with a bug problem. I emailed the hotel and called the front desk between activities I was doing for the day and they assured me they would take care of it. I asked them to thoroughly clean the bathroom as I only had one night left in the stay and would be coming back late and switching rooms is way too much of a hassle on top of what has already eaten up so much time in my trip. The front desk said they would send someone right away for a deep clean. When I got back that night, there were still hundreds of bugs, with some dead bugs on the counter. It was obvious no one was sent for a “deep clean”. I was furious I had to deal with ANOTHER NIGHT of bugs. When checking out the next day, we were sure to tell the employee at the front desk about our problems. While he agreed the bugs were unacceptable, he first tried to blame us by saying “that’s what happens when windows are left open” to which I informed him all the windows were closed. Then, he tried to blame us again by saying we should have asked to switch rooms, which we did not want to do as we were already wasting so much time in the vacation dealing with this problem and did not want to go through the hassle of changing rooms, especially when coming back late at night. He said we should’ve just asked them to change rooms for us, not sympathizing with our situation whatsoever. He said he would waive the resort fee, but considering I wouldn’t expect this level of uncleanliness ANYWHERE (let alone somewhere charging over $200 a night) this did not resolve the situation. I will never stay here again and warn everyone who is considering it.

Lovely Stay

Customer review rating 4.5/5

Melanie S. Business - Confirmed reviews ALL

Excellent customer service and beautifully appointed room!

Dear Melanie S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,529 reviews 9.4/10 Location
  • 2,121 reviews 7.4/10 Room
  • 1,895 reviews 7.5/10 Service
  • 26 reviews 6.3/10 WiFi
  • 856 reviews 6.6/10 Cleanliness
  • 594 reviews 4.8/10 Amenities
  • 108 reviews 6.5/10 Breakfast
  • 41 reviews 9.9/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.