铂尔曼海防大酒店 5 星

Dear Mr. Chih W. T., Thank you very much for sharing your kind feedback. We are delighted to know that you found our accommodation comfortable and appreciated the friendliness of our service team. Your positive comments are truly valued and serve as great encouragement for us. We sincerely look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Xizhang L., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to learn that your experience was not fully satisfactory, particularly with regard to the performance of the air conditioning system during the night, as well as the delay in support from our team. Please accept our sincere apologies for the inconvenience and discomfort this has caused during your stay. Your comments have been duly noted and shared with the relevant departments for further review of both the technical system and service procedures, in order to enhance operational stability and the quality of guest care. We greatly value your feedback, as it provides us with important insights that help us continuously improve our service quality and overall guest experience. We sincerely hope to have the opportunity to welcome you back in the future for a more comfortable and seamless stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Zhifei Z., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you had a very good experience and appreciated the elegant environment of the hotel, as well as the cleanliness and tidiness during your stay. Your positive comments are truly encouraging for our team. Look forward to welcoming you back for another pleasant stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Hao Y., Thank you very much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to know that you enjoyed our excellent location and overall stay experience. Your kind words regarding the cleanliness, tidiness, excellent service, as well as the complimentary bottled water and Chinese tea, are greatly appreciated and will be shared with our team as a strong encouragement. We truly look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Lijuan S., Thank you very much for taking the time to share your feedback about your recent stay with us. Regarding your comments on the bedside nightlight and the brightness of the reading light, we sincerely appreciate you bringing this to our attention. These are observations based on your personal experience, and we value them as useful input as we continue to review and refine the in-room comfort and ambiance for our guests. Thank you once again for your feedback. We hope to have the opportunity to welcome you back again in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL