铂尔曼海防大酒店 5 星

Dear Mr. Chin C. Y., Thank you very much for taking the time to share your feedback and for your continued loyalty to our hotel. We are truly delighted to know that you find our location excellent and our accommodation comfortable, and that Hải Phòng remains your preferred choice. Your repeated stays with us are the greatest encouragement for our team to continuously maintain and improve our service quality. We sincerely appreciate your trust and look forward to welcoming you back again soon for another pleasant and memorable stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Aiju W., Thank you very much for your kind feedback. We are delighted to hear that you appreciated our excellent location and experienced warm, attentive service during your stay. It is especially rewarding to know that our team’s proactive approach in assisting and resolving any concerns contributed positively to your experience. Your encouraging words are truly appreciated and will be shared with our team as motivation to continue delivering exceptional service. We look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAI PHONG GRAND HOTEL

Dear Ms. Haiyan M., Thank you very much for your kind feedback. We are truly delighted to know that you had a great stay experience and that our attentive service and comfortable room contributed positively to your visit. Your kind words are sincerely appreciated and serve as wonderful encouragement to our team. We look forward to welcoming you back again for another memorable stay in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor Pullman Hai Phong Grand Hotel

Dear Mr. Jing Q., Thank you very much for taking the time to share your detailed and kind feedback regarding your stay with us. We are truly delighted to learn that you enjoyed our hotel’s prime location, the availability of Chinese-speaking services, as well as the overall quality of service provided by our team. Your special recognition of Mai Anh and Vi is deeply appreciated. Their ability to communicate fluently in Chinese and to assist you thoughtfully with itinerary planning and any needs during your journey reflects the level of care we always strive to deliver. Your compliments will be sincerely shared with them as a meaningful encouragement. We are also pleased to know that you appreciated the convenience of the surrounding area, with its easy transportation access, vibrant shopping streets, and nearby green spaces that offer a peaceful retreat within the city. Furthermore, your positive comments on our dining experience—highlighting the taste, freshness, generous portions, and excellent value for money—are truly motivating for our culinary and restaurant teams. Your satisfaction is our greatest reward and a strong motivation for us to continuously enhance our services. We sincerely look forward to the pleasure of welcoming you back and creating another memorable stay in the near future. Yours sincerely, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAI PHONG GRAND HOTEL

Dear Mr. Wan C. C., Thank you very much for taking the time to share your feedback with us. We are pleased to learn that you had a positive check-in experience and that our staff was able to actively assist in resolving any issues promptly. Your kind recognition is truly appreciated and serves as great encouragement for our team to continue delivering attentive and professional service. We sincerely hope to have the pleasure of welcoming you back in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL