铂尔曼海防大酒店 5 星

Dear Mr. Jing Q., Thank you very much for taking the time to share your detailed and kind feedback regarding your stay with us. We are truly delighted to learn that you enjoyed our hotel’s prime location, the availability of Chinese-speaking services, as well as the overall quality of service provided by our team. Your special recognition of Mai Anh and Vi is deeply appreciated. Their ability to communicate fluently in Chinese and to assist you thoughtfully with itinerary planning and any needs during your journey reflects the level of care we always strive to deliver. Your compliments will be sincerely shared with them as a meaningful encouragement. We are also pleased to know that you appreciated the convenience of the surrounding area, with its easy transportation access, vibrant shopping streets, and nearby green spaces that offer a peaceful retreat within the city. Furthermore, your positive comments on our dining experience—highlighting the taste, freshness, generous portions, and excellent value for money—are truly motivating for our culinary and restaurant teams. Your satisfaction is our greatest reward and a strong motivation for us to continuously enhance our services. We sincerely look forward to the pleasure of welcoming you back and creating another memorable stay in the near future. Yours sincerely, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAI PHONG GRAND HOTEL

Dear Mr. Wan C. C., Thank you very much for taking the time to share your feedback with us. We are pleased to learn that you had a positive check-in experience and that our staff was able to actively assist in resolving any issues promptly. Your kind recognition is truly appreciated and serves as great encouragement for our team to continue delivering attentive and professional service. We sincerely hope to have the pleasure of welcoming you back in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Wenhui L., Thank you very much for taking the time to share your feedback about your stay at Pullman Hai Phong Grand. We are delighted to hear that you enjoyed our breakfast, the beautiful views from the hotel, and the rooftop bar. Regarding your comment about the water pressure in the shower, please note that it is currently set at a safe level to ensure stability and safety for all our guests. We truly appreciate your feedback and will continue to monitor it to provide the best possible experience. We look forward to welcoming you back to Pullman Hai Phong Grand on your next visit. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Shumin H., Thank you so much for taking the time to share your experience at Pullman Hai Phong. We are delighted to hear that you were pleased with both the environment and the service during your stay. We take great pride in creating a comfortable and relaxing atmosphere for our guests, and our team works diligently to provide attentive and personalized service. Your kind words are truly appreciated and serve as a great motivation for us to continue improving and delivering exceptional experiences. We look forward to welcoming you back to Pullman Hai Phong in the near future, and we hope to provide you with even more wonderful experiences. Warm regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Fenghua C., Thank you very much for sharing your experience at Pullman Hai Phong. We are delighted to hear that you enjoyed your overall stay and found the bedding comfortable. Your positive feedback is a great encouragement for us to continue enhancing our service and providing a comfortable and enjoyable experience for all our guests. We very much look forward to welcoming you back to Pullman Hai Phong in the near future, to create more memorable moments for you. Warm regards, Ha Vu (Ms.) Guest Relation Agent Pullman Hai Phong Grand Hotel