铂尔曼海防大酒店 5 星

Dear Mr. Maorong L., We sincerely thank you for taking the time to share your experience during your recent stay with us. We are pleased to know that you appreciated the hotel’s convenient location and had the opportunity to experience the unique early morning atmosphere of the local area. At the same time, we sincerely acknowledge your comment regarding some external noise in the early morning hours, and we truly appreciate your understanding. We are especially grateful for your kind recognition of our Front Office team. Despite your late arrival and the unavailability of double rooms at that time, we are glad that our team was able to assist you promptly, ensure a smooth check-in process, and make your arrival as seamless as possible. We are also pleased to know that the Chinese-language check-in information helped you feel more comfortable and welcomed throughout your stay. Thank you once again for your thoughtful feedback. We look forward to the pleasure of welcoming you back in the near future for an even more refined experience. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Chih W. T., Thank you very much for sharing your kind feedback. We are delighted to know that you found our accommodation comfortable and appreciated the friendliness of our service team. Your positive comments are truly valued and serve as great encouragement for us. We sincerely look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Xizhang L., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to learn that your experience was not fully satisfactory, particularly with regard to the performance of the air conditioning system during the night, as well as the delay in support from our team. Please accept our sincere apologies for the inconvenience and discomfort this has caused during your stay. Your comments have been duly noted and shared with the relevant departments for further review of both the technical system and service procedures, in order to enhance operational stability and the quality of guest care. We greatly value your feedback, as it provides us with important insights that help us continuously improve our service quality and overall guest experience. We sincerely hope to have the opportunity to welcome you back in the future for a more comfortable and seamless stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Zhifei Z., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you had a very good experience and appreciated the elegant environment of the hotel, as well as the cleanliness and tidiness during your stay. Your positive comments are truly encouraging for our team. Look forward to welcoming you back for another pleasant stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Hao Y., Thank you very much for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to know that you enjoyed our excellent location and overall stay experience. Your kind words regarding the cleanliness, tidiness, excellent service, as well as the complimentary bottled water and Chinese tea, are greatly appreciated and will be shared with our team as a strong encouragement. We truly look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL