客户意见评级 4.6/5 1,209 评论
一流的健身中心，占地 2240 平方米
从 15h00 办理登记入住手续
从 12h00 办理退房手续
来自 100% 认证入住过我们酒店客人的评论发现更多
Wonderful personal service, very special and memorable stay, beautiful and peaceful place
adkfeige 16/04/2021 经 TripAdvisor 认证的评论
We had an extra special stay at the Legacy Yen Tu, even though we had to work during the week. It is located in a very beautiful place at the foot of Yen Yu mountain, and makes for a wonderful retreat. The most striking memory is how very kind, helpful and thoughtful all of the staff were with us. They made so many personal touches, including sharing the most delicious apricot juice, taking us to the pagoda by the small pond, telling us about the history and religion in the area, sharing soothing essential oils for sleep, and a personal tour of some of the new artwork in a far corner of the hotel. We also loved exploring the different yoga classes on offer every day, the incredible spa with the delightful teas before and after the saunas, and just walking around and enjoying the fun artwork and peaceful and beautiful grounds. The restaurant offers many delicious vegetarian options, with the most delicious veg phu, and the kitchen was very accommodating with vegetarian requests. Also excellent room service. The cleaning people were very kind in accommodating my work schedule and bringing extra towels and such. The room was beautiful and had the most comfortable mattress. We have wonderful memories of our visit and of the people there.
Local meditation fused with Viet Nam medieval art
QNgNg Business - 03/11/2020 经 TripAdvisor 认证的评论
The hotel itself is the contemporary masterpiece blending Vietnamese art with MGallery chic concept. A bit disappointed as the upgrade was not up to my wish due to full house. However, Khang and his FO team (Hieu, Hoa) surprised me in many ways to ensure a memorable stay. All of my requests were prioritized and satisfied by high professional level. Tuan and Tru @Thien bar were working hard and quite amicable during our stay, I would suggest the entire company to dominate this Legacy to enjoy the perfect service with the modest attitude from staff member. Hope that food quality and VAT invoice process will be improved by then. Thank Khang & the team.
Kuan C. 朋友住宿 - 26/10/2020 所有已确认评论
我不想錯過這個機會來表達我在Legacy Yen Tu渡過4天3夜的美好的時光，特別這是我第一次到訪北越，並很開心選擇了Legacy Yen Tu做為此趟旅遊的首站，而且讓我帶走滿滿美好的住宿體驗及回憶。 當然飯店硬體設旅沒話說，此次入住的二種房型也都相當令人驚艷，都能享受到難得的寧靜。但我覺得讓我留下更多回憶的是飯店的人們。在此我想特別感謝幾位在我住宿期間讓我感受到賓至如歸。首先是特別感謝來自Reception Manager Mr. Bach，從辦理入住開始到最後一天退房，Mr. Bach提供很多親切貼心的協助及有用的旅遊建議，能明顯感受到他的熱誠及專業，我和我朋友們都想跟他說聲謝謝。同時也要謝謝Reception Team的Mr. Anh&Ms. Yen總是帶著發自內心的微笑迎接客人並幫忙很多。也想要謝謝餐廳的Mr. Quy，看到他就覺得活力滿滿，主動關心住客並熱情地分享當地旅遊建議。 這是我第一次到訪Yen Tu，我很高興選擇Legacy Yen Tu做為我的住宿，是個明智的決定！這次住宿體驗己經超出了我的期望，我相信你們寶貴的員工隨時都讓賓客感到非常的親切及樂於助人，再次感謝所有Legacy Yen Tu的大家為我留下的難忘經歷以及對我的照顧，等不及快點再回來這裡了。
Splendid location & atmosphere; Disappointing check-in/Accor-Plus services
kvle 11/02/2020 经 TripAdvisor 认证的评论
My group stayed in the suites which were beyond expectations. The hotel location in the midst of the mountains was unique and very peaceful. However, check-in experience was very disappointing for a 5-star hotel, especially considering my Accor Plus membership. They neglected to provide welcome drink vouchers, offered no prioritized services for Accor Plus members; even though it was low season, no one welcomed us on our arrival at the entrance or helped us unload our luggage from the taxi. Then there were issues with simply using the birthday cake voucher at this property; in the end I never received the cake despite several requests and reminders, even though they ended up keeping the voucher anyway. Welcome drink vouchers were only provided (without apologies) when I asked if they were available at this property for upon checking out. Then my group had to use them in a haste. Not to mention, Ms. Ha, whom I believed to be the Guest Relationship Manager, was present when I voiced my complaints but did little to help or to ease the situation. She immediately assigned another staff next to her to deal with me even though I started the conversation with her first. This is no way how a manager-level staff should conduct herself with an unhappy guest. After multiple complaints from my group during our stay, guess what, at check-out we were given a few postcards along the line of "being at peace" and "meditation to ease stress," and even was told that this property was all about being zen and peaceful. I supposed our rightful irritation and annoyed attitude were not welcomed here... So instead of the staff resolving the issues and actually doing their jobs correctly, they lectured us on how this place was supposed to be zen after we got upset with them. What a pity because I truly love the location, the design, and the suites here, but I would have serious reservations on returning to this property.
Best ever Stay!!
onkarpat2123 26/01/2020 经 TripAdvisor 认证的评论
Legacy Mgallery Yen Tu was the best ever Stay of my life. It is a quaint property nestled at the foothills of the Yen Tu mountain. You literally stay in a palace and the architecture and design is impeccable. It doesn't feel like a conventional 5* hotel but a luxury hotel with a vibe. The staff courtesy is top standard and the rooms are amazing. Lazing by the pool side is an amazing experience. I was here just for 2 nights but this property deserves a week. P.S. Food options at the restaurant are good but more variety shall be much appreciated. Looking forward to a Spa here.
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