下龙湾诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.9/5 7 评论

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Ha Long Road, Bai Chay Ward, Vietnam, 200000 下龙市, 越南

描述

酒店其他优惠

  • “目之所及皆海景（800 米）”

  • “位于海滩通道的对面”

  • 距离阳光世界下龙湾公园和市中心仅 3 分钟车程

  • “拥有这座城市最受欢迎的室外游泳池之一”

  • “大多数客房都带阳台”

我们的客房

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酒店位置

下龙湾诺富特酒店

Ha Long Road, Bai Chay Ward, Vietnam
200000 下龙市
越南

GPS:20.951973, 107.041898

电话
传真 +84 203 3848 018

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.9/5  7 评论

TripAdvisor 评级  4.0/5  1,169 评论

Way below Accor’s standards, very poor experience

Tripadvisor 评级 1.0/5

SaigonLG 经 TripAdvisor 认证的评论

The hotel is not well managed from the time I called them (staff just said Allo instead of presenting Novotel Ha Long Bay) to the checkout. Very poor english, they are not trained to handle customers requests. The bed is not comfortable at all even it is executive suite, very old mattress and hard pillows, I requested a topper and 2 extras, I only got the topper. Even I checkin on the app, room was not ready with complementary sweet delicatessen. I got a call, the called the wrong room at 8.30pm. We got woke up 3-5 times from 6AM because of guests or because of housekeeping staff using loud talky walky… Breakfast not good, cooking are not well executed (a soft boil egg supposed to be 4mn cooked is actually hard boiled) chef is rude. Checkout the staff did even try to speak english, were avoiding eye contact. Wont come back

Dear SaigonLG, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you on your next visit. Sincerely, The hotel management team

Will never stay at this hotel again!

Tripadvisor 评级 1.0/5

Lien T 经 TripAdvisor 认证的评论

Upon check in, the bellman just stood at the door and watched us unloaded our heavy luggages, never attempted or offered to help. When mentioned to the desk clerk, her excuse was, he is new (don’t the managements tell him what his job entailed?). The room was okay minus crumbs on the sofa. However the bath towels took the cakes as they were wormed out with holes. This would be the worst experience we encountered on our Vietnam trip.

Dear manateebayinn, Thank you for taking time to review your recent stay with the hotel. We apologise that you did not enjoy your stay with us. We have taken your comments seriously and reviewed our housekeeping's work process to ensure the service up to the standard. We are sorry that our staff failed to support and offer to help customer. It's apparent that we fell short in this case. Kindly rest assured that we are focusing on training to improve the service quality and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

Decent stay option with a great bay view

Tripadvisor 评级 3.0/5

pratikshabhanti 经 TripAdvisor 认证的评论

We had won a 2 nights stay voucher for a bay view room of this hotel. My husband and I stayed here in July. This hotel is at a walking distance from the beach and the main area with all the restaurants. This is an old hotel and can do better with some renovation. The hotel has a big lobby decorated with Vietnamese style huge lanterns and artefacts. The room we stayed in was clean and had an attached balcony overlooking the bay. The view was spectacular and was the highlight of our stay. The room had a super-king sized bed and a couch because of which the room looked congested and there was hardly any walking space. The breakfast buffet was so-so, sub-par with Novotel standard. They could improve the quality of the western food options (may be, also add some more items) and also ensure that the food is hot. They also have a pool though we did not use it. The staffs were cheerful and friendly. Overall, our stay was comfortable.

Dear pratikshabhanti, Thank you very much for choosing Novotel Ha Long Bay and taking time to write such a detailed review of our hotel. We are happy to know that our hotel location met your convenience expectation. We appreciate all the great comments about our team and will share your positive feedback with them. We are sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. Our executive chef has been well noted your comments regarding the Western food option. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Great stay!

Tripadvisor 评级 5.0/5

ramoskath Couples - 经 TripAdvisor 认证的评论

The stay at the hotel was great. Hotel location was convenient and it was very nice area around the place. We thoroughly enjoyed the stay. Just a minor advice is to add more vegetarian food for breakfast would be great. Overall, It was a nice experience

Dear ramoskath, Thank you very much for choosing Novotel Ha Long Bay and taking time to give us your feedback here. It is our great pleasure to learn that you had an enjoyable stay with us. Your constructive comments about adding more vegetarian food in the breakfast is much appreciated. We will review with our executive chef to continue our improvement. Many thanks again and we look forward to welcoming you back again soon. Sincerely, The hotel management team

An unsatisfactory experience at Novotel.

Tripadvisor 评级 3.0/5

Sevenchai H 经 TripAdvisor 认证的评论

An unsatisfactory experience at Novotel. I booked a room for Saturday night, arrived at 1pm and according to the 2am check-in rule, I waited until 3pm to check in. About the location: The location is very central, however opposite the hotel there is often a music program until 1-2 o'clock at night. Because the soundproofing is too bad, booking a room with a sea view is extremely noisy. I went with a family with children. It's really hard to sleep. Regarding service: Check-in is late on winter holidays, the hotel does not have a bell or support staff... About the room, it was quite good, clean but a bit damp and a bit old. Room soundproofing is too bad. Very noisy.

Dear sevenchaih, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here. We are sorry that your experience did not meet the expectation. This is the high season in Ha Long and we tried our best to have rooms available at soonest for guests to check in. We apologized that you got the room a bit late. We have taken your comments seriously about the concierge or supporting staff. Rest assured that an appropriate training will be conducted to prevent the reoccurrence in the future. Many thanks again for your constructive comment and therefore we know where to improve. We hope to have chance to be of service to you and better serve you in the future. Sinerely, The hotel management team

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其他网络用户评价我们的酒店

  • 105 评论 8.1/10 位置
  • 155 评论 7.5/10 房间
  • 156 评论 7.4/10 服务
  • 73 评论 5.8/10 舒适度
  • 73 评论 5.2/10 氛围
  • 59 评论 6.5/10 清洁度
  • 58 评论 7.1/10 早餐
  • 43 评论 4.8/10 设施

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