下龙湾诺富特酒店 5 星

客户意见评级 (ALL 评级) 5.0/5 1 评论

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Ha Long Road, Bai Chay Ward, Vietnam, 200000 Quang Ninh, 越南

描述

酒店其他优惠

  • "目之所及皆海景（800 米）"

  • "位于海滩通道的对面"

  • 距离阳光世界下龙湾公园和市中心仅 3 分钟车程

  • "拥有这座城市最受欢迎的室外游泳池之一"

  • "大多数客房都带阳台"

我们的客房

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酒店位置

下龙湾诺富特酒店

Ha Long Road, Bai Chay Ward, Vietnam
200000 Quang Ninh
越南

GPS:20.951973, 107.041898

电话
传真 +84 203 3848 018

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  5.0/5  1 评论

TripAdvisor 评级  4.1/5  1,181 评论

Book this Hotel only when you are planning to have party

Tripadvisor 评级 3.0/5

BGCGN2018 商务住宿 - 经 TripAdvisor 认证的评论

I made the mistake to book this hotel, expecting to have a quiet and relaxing stay with beautiful view. I found out that during school holidays in Vietnam this place is frequently booked by Vietnamese Families with small children, looking to have a good time at the beach, at the party area in front of the hotel playing loud music till 1:30 a.m and if you want to have a room that is far away from the noise you loose the nice view on Ha Long Bay as well. Breakfast Restaurant was crowded, on 3 of 7 days I did not get a place and had to take my breakfast at the bar area. The other guests were - very Vietnamese - not respectful to disturbing other guests. We’re shouting in the alley during daytime, during the night. I still rate 3 of 5 points as the hotel staff was trying to do their outmost best to make my life better, but they knew already how the other guests were distracting the other tourists from abroad.

Dear BGCGN2018, Thank you for sharing your detailed feedback with us. We are sorry to hear that your stay did not fully meet your expectations for a quiet and relaxing experience. As our hotel is located along the beachfront in a popular holiday destination, it can become quite lively during school holidays when many families come to enjoy their vacation in the school break time. While we do our best to remind all guests to be mindful of others, we understand that the general atmosphere may not always be as peaceful as some travelers prefer, especially during peak season. We also regret the inconvenience you experienced at breakfast due to high occupancy. Your comments have been shared with our team to improve seating arrangements and guest comfort during busy periods. On a positive note, we sincerely appreciate your recognition of our staff’s efforts to support you throughout your stay. Your feedback is important to us as we continue to find ways to enhance our guests’ experience. We hope to have the opportunity to welcome you back in the future, perhaps at a quieter time, to better meet your expectations for relaxation. Sincerely, The hotel management team

Do not book

Tripadvisor 评级 2.0/5

Yvonne B 经 TripAdvisor 认证的评论

Awful experience. Floors soaking wet because children running in and out from the pool. Techno music banging on till 2 am. Breakfast was like a cattle market, no seats available, buffet trays empty, severely understaffed. When I checked out they approached me about a laundry bag being missing from the room which I used as my suncream was leaking. They charged me €5 for the bag which was ridiculous. Don't book this hotel, I stayed in 5 other hotels during my trip to Vietnam which were great but this one was manic, bad management

Dear 125yvonneb, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that you experienced several inconveniences during your time with us. We apologize for the wet floors caused by guests returning from the pool area, as well as the loud music from nearby beach clubs, which can sometimes continue late into the night. We understand how this impacted your comfort, and we have tried our best to raise the issue with the local government, as the noise from the beach bar is out of our control. Regarding breakfast, we sincerely apologize for the overcrowding, limited seating, and buffet replenishment issues you encountered. Your comments have been shared with our Food & Beverage team to improve service and guest flow, especially during peak periods. For the laundry bag charge, we regret any frustration caused. The information about this fee charge has been placed on the laundry bag, but we are sorry that you have not noticed this information. We appreciate your feedback and regret that we did not provide the relaxing experience you were hoping for. Your comments will be used constructively as we continuously work to improve our services and facilities. Sincerely, The hotel management team

Noisy, blinding, & uncomfortable

Tripadvisor 评级 2.0/5

Anna_S_E08 经 TripAdvisor 认证的评论

Noisiest, brightest, place & rock-hard beds. Not only does techno blast until 2am from nearby beach clubs (which hitch is unfortunatel for the motels along this strip) but everything about this place screams (literally) noise. There’s not one area here is quiet or comfortable. I’m shocked there decent reviews at all. If I hadn’t arrived so late & been exhausted, i would have 100% have changed hotels. ** if you want any peace in this area you’ll want to make sure you’re miles away from the beach clubs as they BLAST techno every night till 2am

Dear Anna, Thank you for choosing Novotel Ha Long Bay and taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations and that noise from the surrounding area disrupted your stay. While our location offers vibrant access to the beachfront and local attractions, we understand that it may not suit all travelers, particularly those seeking a more peaceful environment. The bar's operation is out of the hotel's control, our hotel and other hotels in the area have raised problems of noise to the local authority, and rest assured that we continuously do that with the hope of having a solution and involvement from the local authority. We truly regret the inconvenience you experienced, and we look forward to having another opportunity to better serve you in the future. Sincerely, The hotel management team

The place to stay in Ha Long Bay.

Tripadvisor 评级 5.0/5

AMsays 经 TripAdvisor 认证的评论

What a great hotel!! Positives include fabulous well- equipped, clean balcony room, outrageously good service, helpful staff, wonderful pool and excellent meals. Great convenient location across from a row of about 20 seafood and other restaurants. Negatives – there weren’t any !!! The place to stay in Ha Long Bay.

Dear AMsays, Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had such a wonderful experience with us. It’s always rewarding to know our guests enjoyed the clean and well-equipped room, excellent service, helpful staff, relaxing pool, and delicious meals. Your kind words truly motivate our team to continue delivering exceptional hospitality every day. We’re especially glad you appreciated our convenient location near local dining spots—Ha Long Bay has so much to offer, and we’re delighted to be a part of your memorable trip. Thank you again for your generous feedback. We can’t wait to welcome you back on your next visit! Sincerely, The hotel management team

Good view, amazing hospitality

Tripadvisor 评级 5.0/5

Nisha K 经 TripAdvisor 认证的评论

The location was 20ish min away from the port for our tour to Ha Long Bay. Amazing staff/ hospitality, beautiful view from the room, and great location. Bui Thu communicated with me pre arrival, I had a tiny hiccup with my visa, hence my transportation and hotel stay were uncertain, but she was patient, supportive and extremely careful to make sure I had a comfortable stay. I truly appreciate her help in arranging our transportation. on the final day, we kept the driver-car service for the entire day as we moved from Ha Long to sightseeing in Hanoi to the airport. Thank you so much, because of this my trip was seamless and much more enjoyable.

Dear nyshaaaak, Thank you very much for your wonderful review! We are truly happy to hear that you enjoyed your stay with us, and that the beautiful view, convenient location, and especially our hospitality made your trip more enjoyable. Your kind words about Ms. Bui Thu mean a great deal — she, along with our entire team, is dedicated to ensuring our guests feel supported and well taken care of from the moment they plan their trip. We're also glad to know that the transportation arrangement helped make your journey smooth from Ha Long to Hanoi and the airport. It’s always our pleasure to assist in creating a seamless travel experience. Thank you once again for choosing our hotel. We look forward to having the chance to welcome you back in the future. Sincerely, The hotel management team

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 127 评论 8.4/10 位置
  • 183 评论 7.5/10 房间
  • 170 评论 8.3/10 服务
  • 99 评论 5.9/10 舒适度
  • 70 评论 7.9/10 早餐
  • 65 评论 7.4/10 清洁度
  • 42 评论 6.4/10 沙滩
  • 8 评论 3/10 运动休闲

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