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下龙湾诺富特酒店 4 星

客户意见评级 4.4/5 1,194 评论

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酒店其他优惠

  • 目之所及皆海景(800 米)

  • 位于海滩通道的对面

  • 距离阳光世界下龙湾公园和市中心仅 3 分钟车程

  • 拥有这座城市最受欢迎的室外游泳池之一

  • 多数客房带阳台

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 14h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 干洗/熨烫
  • 精品店/购物
  • 行李员
  • 礼宾服务
休闲和活动
  • 室外不加热游泳池
  • 健美中心
  • 按摩
  • 网球
餐饮
  • 早餐 付费服务
  • 1 餐厅
  • 2 酒吧
  • 客房服务
商务服务
  • 7 会议室
  • 自助商务中心

酒店位置

下龙湾诺富特酒店

Ha Long Road
Bai Chay Ward
Vietnam
200000 下龙市
越南

电话: +842033848108

传真: (+84)203/3848018

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • 乘飞机

    河内 达到 140公里 / 87 英里

GPS :20.951973, 107.041898

我们的客房

空间宽敞,设计现代,功能多样,Novotel 客房可以完美地满足您的所有需要,是优雅生活的上佳之选。

标准房,配备 1 张特大床

无障碍房间
  • 最多人数: 4
  • 面积: 从 32 / 344 sq ft
  • 景色: 拥有山景 *
  • 大部分的住宿: BALCONY *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

标准房,配备两张单人床

  • 最多人数: 4
  • 面积: 从 32 / 344 sq ft
  • 景色: 拥有山景 *
  • 大部分的住宿: BALCONY *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

高级房,配有 1 张特大床

  • 最多人数: 4
  • 面积: 从 32 / 344 sq ft
  • 景色: 拥有湾景 *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 卫星/有线彩电
  • 沐浴用品(...)

高级房,配有两张单人床

  • 最多人数: 4
  • 面积: 从 32 / 344 sq ft
  • 景色: 拥有湾景 *
  • 大部分的住宿: BALCONY *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

行政房,配有 1 张特大床

  • 最多人数: 4
  • 面积: 从 42 / 452 sq ft
  • 景色: 拥有湾景 *
  • 大部分的住宿: BALCONY *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

普通套房,配备 1 张特大床

无障碍房间
  • 最多人数: 4
  • 面积: 从 60 / 646 sq ft
  • 景色: 拥有全景, 拥有海景 *
  • 大部分的住宿: BALCONY *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

标准房,配备 2 张单人床和浴缸

  • 最多人数: 4
  • 面积: 从 32 / 344 sq ft
  • 景色: 拥有山景 *
  • 大部分的住宿: BALCONY *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

阳台高级间(2单人床)

  • 最多人数: 4
  • 面积: 从 32 / 344 sq ft
  • 景色: 拥有湾景 *
  • 大部分的住宿: BALCONY *

视情况而定

  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电(...)

酒店餐厅和酒吧

THE SQUARE

美食类型: 国际

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

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THE LOBBY LOUNGE BAR

大堂酒廊吧是安静地与朋友喝点饮料,进行普通聚会的绝佳场所,那里还可欣赏到被列入世界遗产名录的下龙湾日落美景。每日从下午 6 点起还有现场音乐演奏。

非合约照片

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  • 周二
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THE POOL BAR

您可以跃入泳池畅游一番,累了就在泳池酒吧细品冰镇鸡尾酒、啤酒、果汁或奶昔。酒吧位于泳池池畔,供应品种丰富的特色风味茶品、咖啡、软饮料和果汁鸡尾酒。

非合约照片

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  • 周二
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  • 周四
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您的会议和活动

我们的会议室

  • 会议室数量:7

  • 最大面积:380 平方米

  • 最大容量:300 个人

  • 最大宴会容量:200 个人

了解更多信息


下龙湾诺富特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

1,194 评论

tripadvisor

TripAdvisor 评级 4.0/5

1,112 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Hotel gave away personal information to third party businesses without permission.

Tripadvisor 评级 2.0/5

Martymair Family - 29/12/2019 经 TripAdvisor 认证的评论

Hotel gave away our personal information to third party businesses without permission. Not happy. On the first night of our stay they also hosted a private party which was extremely loud until 2:00am. Overall get a vibe that this hotel isn’t about the guest.

One of the best hotel stay

Tripadvisor 评级 5.0/5

GrandTour443866 Family - 26/12/2019 经 TripAdvisor 认证的评论

The effort put in by the team was amazing. They have made the hotel room very homely for my family and I. enjoWith Wethe yedarrangement of a baby cot and also a teepee which my daughter loved it. We enjoyed our stay there!

Dear GrandTour443866, We would like to express our gratitude towards your very lovely message regarding your recent stay at Novotel Ha Long Bay. W are proud to read that you found your experience pleasant, this is what we strive for everyday from our heart. We look forward to welcoming you back soon and offering you other wonderful stay. Sincerely, Hotel management team

Good hotel

Tripadvisor 评级 4.0/5

TrueTraveller101 Friends getaway - 10/12/2019 经 TripAdvisor 认证的评论

We got a very good deal with half board from Accor Plus. The room is great with big bath room. Hotel food is also good. Staff is helpful and friendly. The hotel decoration is a bit out date but that doesn’t bother me. All in all it is a good hotel.

Dear TrueTraveller101, We would like to express our gratitude towards your nice feedback regarding your recent stay at Novotel Ha Long Bay. We are very proud to read that you found your stay great. Your kind words will be an encouragement to all hotel staff who will be motivated to keep up the good work. We hope to have the opportunity of serving you again in the future. Sincerely, Hotel Management team

Worst experience ever in Accor Hotels

Tripadvisor 评级 1.0/5

Jose_Ramon_Pardo Friends getaway - 22/08/2019 经 TripAdvisor 认证的评论

I arrived to the hotel after two incredible days in Halong Bay. It is impossible to describe the feelings of the arrival: noise, no attention, no información, local tourism with no education, ... The room was the reflect of the lobby impression: old, scratches, no details, ... It seems you are in a two star beach hotel in the middle of nowhere. Definitely, not for foreign travellers.

Dear Jose_Ramon_Pardo, We would like to thank you for bringing to our attention the problems you have encounted during your stay at Novotel Ha Long Bay. Please accept our deepest apologies for the unacceptable services provided to you in our hotel, your comment raised many concern that need to be addressed and will inspire us to strive harder in serving future guests. We trully hope you will be able to accept our apology and give us the opportunity to regain your trust. Best regards, Novotel Ha Long Bay Management team

Nice hotel for work or vacation

Tripadvisor 评级 4.0/5

chels972 Couples - 04/08/2019 经 TripAdvisor 认证的评论

The hotel was great and there were a couple exceptional staff that helped us during our stay. It was a bit noisy due to many people on holiday at the same time, but no fault of the hotel. Because it was so busy when we stayed, the buffet dinner was not worth the 1 mil dong spent as much of the food was taken already and they couldn't replenish it fast enough. I would suggest going elsewhere to eat when the hotel is that busy.

Dear chels972, We thank you so much for taking the time to share your review to us. It is grateful to read that you were keen on our staffs and the hotel's services as well. However, we also apologize for the quality of dinner buffet which didn't meet your expectation. Rest assured that we will improve the dinner buffet as quick as possible to bring the best experience to the guest. We look forward to welcoming you back our hotel soon. Sincerely, Novotel Ha Long Bay Management Team

Clean hotel, great staff, but lots of noisy kids

Tripadvisor 评级 5.0/5

RossandJan Couples - 01/06/2019 经 TripAdvisor 认证的评论

This is a great Novotel hotel. Rooms are big, very clean, and on level 12 have spectacular views across the Halong Bay, and over parks where the light and water show each night is well worth watching. Staff at reception, room cleaners, restaurants and bars, and tour desk are so helpful and professional. Head barman at cocktail bar is a great ambassador for the brand and makes fantastic cocktails..Management manage by walking around, greeting guests. Reasonbale English skills. 7 minute walk across the lights park to the beach, and 15 minutes into city and cablecar. Tour desk organised 6 hour cruise and dinner aboard Halong President cruiser. Excellent meal and sightseeing. Excellent recognition of Accor Platinum status with room upgrade, drinks, free breakfast, and 50% off meals. Only downside for us was that it was first week of school holidays, and there were lots of school groups and families with excited kids who do what kids do well = make lots of happy noise. So best to have breakfast and dinner later. We really enjoyed our stay at Novotel Halong.

Dear RosandJan, Thank you for taking time to give us your valuable feedback about Novotel Halong Bay after your stay. We were very happy and inspired when received your compliments about the staffs, facilities and services in the hotel. I am sure that I will impart to our staff from all the departments as a huge motivation to work harder and harder. We would like to apologize you for the inconvenience from noisy kids in the high season. We noted and tried our best to find out the solutions for this issue of the high season. Once again, we would like to thank you so much for choosing us to stay and hopefully we will have the opportunity to welcome you back to Novotel Halong Bay very soon. Sincerely, The Hotel Management Team

Clean and beautiful rooms...sometimes very noisy customer groups

Tripadvisor 评级 4.0/5

Klaus2011 Solo travel - 29/05/2019 经 TripAdvisor 认证的评论

A beautiful hotel,a bit outside of the city centre. Beautiful,clean rooms,a nice swimming pool and bar. Nice and beautiful located restaurant,but very crowded and noisy during breakfast time with struggle at the buffet...therefore bf price isn't convenient. Always a very friendly and helpful staff

Dear Klaus2011, Thank you for spending time to give us your valuable feedback about your stay at Novotel Halong Bay. Your satisfactions about the facilities, the pool and bar,... is exactly our expectation and our responsibility. I will impart your praises to our staff of all departments as a huge motivation to work better and better. Beside that, we will note your issue about another noisy customer and the struggle during the breakfast buffet. Because this time has been the high season so hopefully you can sympathize with us. We also have tried to control and balance everything to bring the best feeling to the customer when using our services. We will try more to find out the solutions for this problem. We look forward to seeing you again in the hotel very soon. Sincerely, The Hotel Management Team

還不握

客户意见评级 3.5/5

Jackey 家庭住宿 - 06/05/2019 所有已确认评论

2019/4/30 晚餐內容部分有待加強,性價比不夠高,其他的話基本上還不錯

Everytihing is good

Tripadvisor 评级 5.0/5

rimnasari Family - 04/04/2019 经 TripAdvisor 认证的评论

Even though I stayed only one day but I felt the hospitality of the hotel staff, they were very helpful. Complete facilities, strategic location, and very good breakfast. Pengalaman yang menyenangkan.

Dear Rimnasari, Thank you for sharing your feedback regarding your experience at Novotel Ha Long Bay. It is our great pleasure to learn that our facilities satisfied you. It is also great that hotel location is your preference. We appreciate your compliments regarding breakfast experience and assistance from our staffs. Rest assured that I will share your comments among our team who are much motivated to keep up the good work. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

舒適的住宿環境

客户意见评级 4.5/5

Jackey 家庭住宿 - 25/03/2019 所有已确认评论

整體來說還不錯,服務親切

Dear Mr. p., Thank you very much for your loyalty and taking time to share your feedback regarding your stay with us. We are sorry that your check in experience was not as your expectation. We will review and emphasize on training to bring the superior service to all clients. Thank you again for sharing your experience and we look forward to have chance to better serve you in the future. Sincerely, The hotel management team

25 Years Wedding Anniversary Holidays

Tripadvisor 评级 4.0/5

ydk1967 Couples - 02/03/2019 经 TripAdvisor 认证的评论

Professional staffs who go beyond their regular duties to assist with customers. Convenient and stress free check in/out, whoever is steering the ship at the hotel is doing a fine job. Will recommend family and friends to stay at the hotel. All requests fulfilled, and very enjoyable experience and staffs are genuinely nice, unlike Novotel Saigon Centre. Will most probably stay again in 3 months time. Thank you immensely.

Dear ydk1967, Thank you very much for spending your special 25th wedding anniversary holiday at Novotel Ha Long Bay and taking time to share your feedback here. It is our great pleasure to read your compliments to our staffs who made your stay a pleasant one. Your comment will serve as an encouragement to all of us who always strive to provide a superior service experience for every customer. Thank you again and we look forward to welcoming you back in 3 months time. Sincerely, The hotel management team

average stay

Tripadvisor 评级 3.0/5

seeywong Family - 19/01/2019 经 TripAdvisor 认证的评论

smooth check in and check out , staff are helpful and enthusiasm.quality for breakfast are just so so only , seafood buffet dinner reasonable (VND499,000), those seafood also quite fresh.unfortunately there is a construction in front of the hotel , so quite noise and pollution.

Dear seeywong, Greeting from Novotel Ha Long Bay Hotel It is a great news to hear that you enjoy your stay specially the seafood buffet dinner with "reasonable price" and "fresh", the smooth of Check-in, Check-out and helpful staffs. Nevertheless, we extremely regret to read that some part of your experience did not meet up your expectation. Your value feedback is absolutely appreciated and we sincerely feel sorry for any inconvenience caused. I would like to show that Ha Long is developing city and there are many buildings under construction from the time being so that the noise and pollution outside are out of under control. However, I believe it will be "marvelous city" when all constructions finish. Once again, thank you for letting us know your comment and we sincerely hope we will have another opportunity to welcome you back in the near future when we will strive to make your experience more enjoyable. Your Sincerely, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay Hotel

Comfort in Ha Long Bay

Tripadvisor 评级 4.0/5

Sagyone Couples - 10/10/2018 经 TripAdvisor 认证的评论

Arrived at the hotel after a Ha Long Bay cruise and was offered a upgrade to a suite which we took, very comfortable room with an amazing view over Ha Long Bay and Sun World. Pool was a great place to spend the late afternoon, it was pity that the pool bar was not open. Dinner and breakfast were both very good as expected. Would happily stay here again.

Dear Sagyone, Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long. It is delighted to learn that you had an enjoyable stay with us. Your compliments to our room and view are much appreciated. We are sorry for any inconvenience caused by the pool bar opening time. We will definitely review to ensure that guest would be able to enjoy our service. We are also happy to read your comments regarding our dinner and breakfast. Thank you again for your review and we are looking forward to your next stay again. Best regards, The hotel management team

整體設計很舒適

客户意见评级 5.0/5

王. 家庭住宿 - 17/04/2018 所有已确认评论

餐點精緻、服務人員親切有禮,房內設施一應俱全,附近雖然仍在施工造成噪音及空氣較不好,但整體感覺仍在進步當中

Dear Pao Yun W., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Ha Long Bay team

Would have been nice to know about the building site. Apart from that great

Tripadvisor 评级 5.0/5

Nessa T Friends getaway - 17/03/2018 经 TripAdvisor 认证的评论

Changing money was easy. Made an effort for my friends birthday with a cake in the room. Great breakfast variety. Pool needed cleaning. Friendly staff. Lovely room and nice bar area. Ordered food to the room which was excellent

Dear Nessa T, We would like to thank you for sharing your feedback regarding your recent stay in Novotel Ha Long Bay. We are pleased to read that you had an enjoyable stay with us. It is encouraging as our guest’s satisfaction is our primary concern. Nessa T, we do appreciate your note on pool cleaning. The pool cleaning time has been rescheduled accordingly as lots of leaves fall down in this season. It is our hope to have chance to welcome you back very soon. With warm regards, The Novotel Ha Long Bay team

Celebratory travel!

Tripadvisor 评级 5.0/5

sim0nandamy Couples - 04/02/2018 经 TripAdvisor 认证的评论

The hotel met our expectations from start to finish Unfortunately due to very cold weather we could not use the pool. The location was perfect and the staff friendly. We found the restaurants good and a fair price

Dear sim0nandamy, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Board at Novotel Ha Long Bay

peaceful place to stay

Tripadvisor 评级 5.0/5

246Jim Solo travel - 14/01/2018 经 TripAdvisor 认证的评论

from arrival and throughout the stay staff were friendly and accommodating . The hotel has a very relaxing feel to it and is very clean .it is only a 5 minute walk to the main street where there are restaraunts and bars . Coffee shop outside front of hotel is very good .

Dear 246Jim, We would like to thank you for choosing to stay with Novotel Ha Long Bay during your recent visit to Ha Long and for sharing your appreciation with us. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Novotel Ha Long Bay. Sincerely, The Hotel Management Team

Hotel overlooking the Ha Long Bay

Tripadvisor 评级 4.0/5

LiewYC Friends getaway - 21/11/2017 经 TripAdvisor 认证的评论

Hotel is well situated in the Ha long Bay area. There is a shopping street opposite the hotel. The staff in the hotel are very friendly and courteous. The arrival reception staff was very efficient knowing her staff well and also very friendly. My upgraded room was superb with the good view of the Ha Long Bay, good of the management in setting of the beautiful comfortable room . The Breakfast was very well set-up with a good variety of food.

Dear LiewYC, Thank you very much for choosing Novotel Ha Long Bay as the accommodation during recent visit to Ha Long and taking the time to share your feedback with us. We are pleased to learn that generally you had an enjoyable stay and appreciated our room with the nice setting and the good view of the Ha Long Bay. The hospitality and helpfulness from our reception team to the all other teams also impressed you. Rest assured that your compliments will be shared among the team and it would motivate them much to maintain the good work. Your compliment on our breakfast buffet was appreciated. Thank you very much for sharing such motivating comment. We look forward to welcoming you back in the nearest future. Sincerely, The hotel management team

Great stay

Tripadvisor 评级 5.0/5

333lesleyd Family - 24/10/2017 经 TripAdvisor 认证的评论

Really excellent hotel and facilities. All staff were excellent but a particular mention for Tung Pham the bar tender really friendly makes great cocktails and he really did make our stay at the hotel a really good ambassador for Novotel.

Dear 333lesleyd, We would like to thank you for choosing us as your accommodation choice and taking time to share your feedback to Tripadvisor readers. It is our pleasure to have your positive feedback of the service we delivered. Our passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them, especially Mr. Tung Pham. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this beautiful Ha Long Bay. Warm regards, The hotel management team.

Great Hotel

Tripadvisor 评级 5.0/5

Moragh J Couples - 11/09/2017 经 TripAdvisor 认证的评论

We had a great stay here we upgraded to the executive sweet which overlooked the bay it was a fantastic room, great bed, great space wonderful decor. There is a lovely pool and the staff were helpful and friendly. It is a shame that the bay opposite is being developed but this is happening in many parts of Vietnam!

Dear Mr. Moragh J, We sincerely appreciate you taking time to share your feedback on your recent stay at Novotel Ha Long Bay. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staffs are most gratifying and will be shared with the whole team. We would like to have your kind understanding that the bay opposite is being developed for the purpose of tourism investment. Thank you again for your sharing and we are looking forward to welcoming you back soon at Novotel Ha Long Bay. Sincerely, The hotel management team.

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