Dear Ms. Tamaki M., Thank you very much for taking the time to share your thoughtful feedback following your recent stay with us. We are truly delighted to know that you felt welcomed and relaxed throughout your stay. Your kind words about our team’s warm smiles, attentive service, and the effort to remember your name during breakfast are greatly appreciated. Creating genuine connections and personalized experiences for our guests is something we always strive for. We also sincerely appreciate your valuable suggestions regarding souvenir options at our first-floor café, as well as recommendations for nearby shopping destinations. Your feedback is very helpful as we continue to enhance the convenience and experience we offer to our guests. Regarding the tea tins displayed at the café, we would like to kindly share that these products are available for purchase as souvenirs. We sincerely apologize if the information was not communicated clearly, which may have caused some confusion during your visit. We will review our product presentation to ensure that guests can easily identify the available items and receive better assistance when making their selections. Regarding your comment about the bathroom area, we appreciate you bringing this to our attention and will have our team review it to ensure every detail is maintained to the highest standard. We truly appreciate your intention to visit us again and look forward to welcoming you back for another memorable stay with us in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Takamasa T., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the attentive service and high-quality room amenities, which contributed to a very comfortable stay. It is also wonderful to know that you appreciated our extensive and delicious breakfast selection, as we fully agree that it is an important part of the overall guest experience. Your kind words are truly appreciated and will be shared with our team as a great source of encouragement. We sincerely look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Takahiro K., Thank you for taking the time to share your wonderful experience during your stay at Pullman Hai Phong. We are thrilled to hear that you had a comfortable and satisfying stay, and that you enjoyed the sophisticated atmosphere, cleanliness, and comfort of our hotel. We are also proud that our team was able to provide you with attentive and warm service. Your satisfaction is our greatest motivation, and it inspires us to continuously enhance our services to ensure every guest has a memorable experience. Look forward to welcoming you back to Pullman Hai Phong in the future and continuing to provide you with the best possible service Warmest regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Naoki K., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found your room comfortable and that you enjoyed the luxurious yet serene atmosphere of our hotel. Your satisfaction is a true inspiration for our team to continuously enhance our services and provide even more memorable and seamless experiences with every visit. We very much look forward to welcoming you back to Pullman soon. Warm regards, Ha Vu (Ms.) Guest Relation Agent Pullman Hai Phong Grand Hotel

Dear Mr. Hitomi, Warm greetings from Pullman Hai Phong Grand Hotel. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you were mostly satisfied and appreciated our new facilities, cleanliness, and service. However, we sincerely apologize for the inconvenience caused by the water leakage in the shower room. Please rest assured that our Engineering team has been informed and has already inspected the room to ensure this issue is properly resolved and will not happen again. We truly value your constructive comments as they help us improve our service and facilities. It would be our pleasure to welcome you back soon for an even more comfortable and seamless stay. Warm regards, Tran Thi Nguyet Duty Manager Pullman Hai Phong Grand Hotel