ノボテルハロンベイ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 12 件のレビュー

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ノボテルハロンベイ - Image 1
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Ha Long Road, Bai Chay Ward, Vietnam, 200000 ハロン市, ベトナム

説明

ホテルのその他の情報

  • 「海を眺めることができます（800 m）」

  • 「ビーチへのアクセスとは反対の位置」

  • サンワールドハロン公園や市の中心部まで車で3分

  • 「街の中で最も感じの良い屋外プール」

  • 「ほとんどの客室にバルコニーを完備」

当ホテルの客室

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ホテル所在地

ノボテルハロンベイ

Ha Long Road, Bai Chay Ward, Vietnam
200000 ハロン市
ベトナム

GPS:20.951973, 107.041898

電話番号
ファックス +84 203 3848 018

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  12 件のレビュー

トリップアドバイザーの評価  4.0/5  1,164 件のレビュー

Decent stay option with a great bay view

トリップアドバイザーの評価 3.0/5

pratikshabhanti トリップアドバイザー認証口コミ

We had won a 2 nights stay voucher for a bay view room of this hotel. My husband and I stayed here in July. This hotel is at a walking distance from the beach and the main area with all the restaurants. This is an old hotel and can do better with some renovation. The hotel has a big lobby decorated with Vietnamese style huge lanterns and artefacts. The room we stayed in was clean and had an attached balcony overlooking the bay. The view was spectacular and was the highlight of our stay. The room had a super-king sized bed and a couch because of which the room looked congested and there was hardly any walking space. The breakfast buffet was so-so, sub-par with Novotel standard. They could improve the quality of the western food options (may be, also add some more items) and also ensure that the food is hot. They also have a pool though we did not use it. The staffs were cheerful and friendly. Overall, our stay was comfortable.

Great stay!

トリップアドバイザーの評価 5.0/5

ramoskath Couples - トリップアドバイザー認証口コミ

The stay at the hotel was great. Hotel location was convenient and it was very nice area around the place. We thoroughly enjoyed the stay. Just a minor advice is to add more vegetarian food for breakfast would be great. Overall, It was a nice experience

Dear ramoskath, Thank you very much for choosing Novotel Ha Long Bay and taking time to give us your feedback here. It is our great pleasure to learn that you had an enjoyable stay with us. Your constructive comments about adding more vegetarian food in the breakfast is much appreciated. We will review with our executive chef to continue our improvement. Many thanks again and we look forward to welcoming you back again soon. Sincerely, The hotel management team

An unsatisfactory experience at Novotel.

トリップアドバイザーの評価 3.0/5

Sevenchai H トリップアドバイザー認証口コミ

An unsatisfactory experience at Novotel. I booked a room for Saturday night, arrived at 1pm and according to the 2am check-in rule, I waited until 3pm to check in. About the location: The location is very central, however opposite the hotel there is often a music program until 1-2 o'clock at night. Because the soundproofing is too bad, booking a room with a sea view is extremely noisy. I went with a family with children. It's really hard to sleep. Regarding service: Check-in is late on winter holidays, the hotel does not have a bell or support staff... About the room, it was quite good, clean but a bit damp and a bit old. Room soundproofing is too bad. Very noisy.

Dear sevenchaih, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here. We are sorry that your experience did not meet the expectation. This is the high season in Ha Long and we tried our best to have rooms available at soonest for guests to check in. We apologized that you got the room a bit late. We have taken your comments seriously about the concierge or supporting staff. Rest assured that an appropriate training will be conducted to prevent the reoccurrence in the future. Many thanks again for your constructive comment and therefore we know where to improve. We hope to have chance to be of service to you and better serve you in the future. Sinerely, The hotel management team

Poor service, dirty room

トリップアドバイザーの評価 2.0/5

694celine ファミリー - トリップアドバイザー認証口コミ

Chair was really dirty, welcome drink so poor, need to pay in cash at the bar, very noisy outside... never again

Dear 694celine, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here. We sincerely apologize that your experience did not meet the expectation. We have taken your comments seriously and in the process of reviewing our housekeeping’s work processes. We do accept other payment method such as bank transfer or credit card, we are sorry that our team failed in following procedures and made you uncomfortable in settling the bill. Rest assured that we will focus on training to improve the service quality. Once again, thank you very much for your feedback and we look forward to an opportunity to better serve you in the future. Sincerely, The hotel management team

It’s a nice comfy hotel with nice swimming pool

トリップアドバイザーの評価 4.0/5

ArthurKingsmanUk トリップアドバイザー認証口コミ

The hotel itself was nice and clean, the rooms were a decent size and the bathrooms were also a good size. Shower and bath was good. The swimming pool was good. About 15/20 mins walk to the beach, some restaurants nearby. About a 25 min walk in to the main town area However, the hotel is located in front of the outdoor night club, with superb loudly music and spot light, which made our stay not really good.

Dear Trip49856658891, It is our great pleasure to read your compliments regarding your recent stay at Novotel Ha Long Bay. Beside positive comments about our room, swimming pool and hotel's location, we are sorry about the noise from night club bars nearby. It is out of our hotel's control. We do try our best to raise this problem to local authority as well as providing the earplugs with the hope that they can help to prevent some noise from those bars. Many thanks for your kind understanding about the issue and we hope to have chance to welcome you back again soon. Sincerely, The hotel management team

との提携 TripAdvisor

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  • 51 件のレビュー 4.7/10 清潔さ
  • 50 件のレビュー 5.9/10 お値打ち度

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ハロン市のすべてのホテル

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