ノボテルハロンベイ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 7 件のレビュー

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ノボテルハロンベイ - Image 1
ノボテルハロンベイ - Image 2
ノボテルハロンベイ - Image 3
ノボテルハロンベイ - Image 4
Ha Long Road, Bai Chay Ward, Vietnam, 200000 ハロン市, ベトナム

説明

ホテルのその他の情報

  • 「海を眺めることができます（800 m）」

  • 「ビーチへのアクセスとは反対の位置」

  • サンワールドハロン公園や市の中心部まで車で3分

  • 「街の中で最も感じの良い屋外プール」

  • 「ほとんどの客室にバルコニーを完備」

当ホテルの客室

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ホテル所在地

ノボテルハロンベイ

Ha Long Road, Bai Chay Ward, Vietnam
200000 ハロン市
ベトナム

GPS:20.951973, 107.041898

電話番号
ファックス +84 203 3848 018

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  7 件のレビュー

トリップアドバイザーの評価  4.0/5  1,169 件のレビュー

Way below Accor’s standards, very poor experience

トリップアドバイザーの評価 1.0/5

SaigonLG トリップアドバイザー認証口コミ

The hotel is not well managed from the time I called them (staff just said Allo instead of presenting Novotel Ha Long Bay) to the checkout. Very poor english, they are not trained to handle customers requests. The bed is not comfortable at all even it is executive suite, very old mattress and hard pillows, I requested a topper and 2 extras, I only got the topper. Even I checkin on the app, room was not ready with complementary sweet delicatessen. I got a call, the called the wrong room at 8.30pm. We got woke up 3-5 times from 6AM because of guests or because of housekeeping staff using loud talky walky… Breakfast not good, cooking are not well executed (a soft boil egg supposed to be 4mn cooked is actually hard boiled) chef is rude. Checkout the staff did even try to speak english, were avoiding eye contact. Wont come back

Dear SaigonLG, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to better serve you on your next visit. Sincerely, The hotel management team

Will never stay at this hotel again!

トリップアドバイザーの評価 1.0/5

Lien T トリップアドバイザー認証口コミ

Upon check in, the bellman just stood at the door and watched us unloaded our heavy luggages, never attempted or offered to help. When mentioned to the desk clerk, her excuse was, he is new (don’t the managements tell him what his job entailed?). The room was okay minus crumbs on the sofa. However the bath towels took the cakes as they were wormed out with holes. This would be the worst experience we encountered on our Vietnam trip.

Dear manateebayinn, Thank you for taking time to review your recent stay with the hotel. We apologise that you did not enjoy your stay with us. We have taken your comments seriously and reviewed our housekeeping's work process to ensure the service up to the standard. We are sorry that our staff failed to support and offer to help customer. It's apparent that we fell short in this case. Kindly rest assured that we are focusing on training to improve the service quality and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

Decent stay option with a great bay view

トリップアドバイザーの評価 3.0/5

pratikshabhanti トリップアドバイザー認証口コミ

We had won a 2 nights stay voucher for a bay view room of this hotel. My husband and I stayed here in July. This hotel is at a walking distance from the beach and the main area with all the restaurants. This is an old hotel and can do better with some renovation. The hotel has a big lobby decorated with Vietnamese style huge lanterns and artefacts. The room we stayed in was clean and had an attached balcony overlooking the bay. The view was spectacular and was the highlight of our stay. The room had a super-king sized bed and a couch because of which the room looked congested and there was hardly any walking space. The breakfast buffet was so-so, sub-par with Novotel standard. They could improve the quality of the western food options (may be, also add some more items) and also ensure that the food is hot. They also have a pool though we did not use it. The staffs were cheerful and friendly. Overall, our stay was comfortable.

Dear pratikshabhanti, Thank you very much for choosing Novotel Ha Long Bay and taking time to write such a detailed review of our hotel. We are happy to know that our hotel location met your convenience expectation. We appreciate all the great comments about our team and will share your positive feedback with them. We are sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. Our executive chef has been well noted your comments regarding the Western food option. Many thanks again for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Great stay!

トリップアドバイザーの評価 5.0/5

ramoskath Couples - トリップアドバイザー認証口コミ

The stay at the hotel was great. Hotel location was convenient and it was very nice area around the place. We thoroughly enjoyed the stay. Just a minor advice is to add more vegetarian food for breakfast would be great. Overall, It was a nice experience

Dear ramoskath, Thank you very much for choosing Novotel Ha Long Bay and taking time to give us your feedback here. It is our great pleasure to learn that you had an enjoyable stay with us. Your constructive comments about adding more vegetarian food in the breakfast is much appreciated. We will review with our executive chef to continue our improvement. Many thanks again and we look forward to welcoming you back again soon. Sincerely, The hotel management team

An unsatisfactory experience at Novotel.

トリップアドバイザーの評価 3.0/5

Sevenchai H トリップアドバイザー認証口コミ

An unsatisfactory experience at Novotel. I booked a room for Saturday night, arrived at 1pm and according to the 2am check-in rule, I waited until 3pm to check in. About the location: The location is very central, however opposite the hotel there is often a music program until 1-2 o'clock at night. Because the soundproofing is too bad, booking a room with a sea view is extremely noisy. I went with a family with children. It's really hard to sleep. Regarding service: Check-in is late on winter holidays, the hotel does not have a bell or support staff... About the room, it was quite good, clean but a bit damp and a bit old. Room soundproofing is too bad. Very noisy.

Dear sevenchaih, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here. We are sorry that your experience did not meet the expectation. This is the high season in Ha Long and we tried our best to have rooms available at soonest for guests to check in. We apologized that you got the room a bit late. We have taken your comments seriously about the concierge or supporting staff. Rest assured that an appropriate training will be conducted to prevent the reoccurrence in the future. Many thanks again for your constructive comment and therefore we know where to improve. We hope to have chance to be of service to you and better serve you in the future. Sinerely, The hotel management team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 155 件のレビュー 7.5/10 客室
  • 156 件のレビュー 7.4/10 サービス
  • 73 件のレビュー 5.8/10 快適さ
  • 73 件のレビュー 5.2/10 雰囲気
  • 59 件のレビュー 6.5/10 清潔さ
  • 58 件のレビュー 7.1/10 朝食
  • 43 件のレビュー 4.8/10 設備

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周辺の他の施設

ハロン市のすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。