Dear Mr. Marc D., Thank you very much for taking the time to share your kind feedback. We are truly delighted to know that you enjoyed your stay and appreciated the cleanliness of the hotel, our new facilities, the quality of the food and the comfort of our rooms. Your generous comments are greatly valued by our entire team. It is always our goal to provide a first-class experience for every guest and your satisfaction is the best encouragement for us to continue doing so. Look forward to welcoming you back again in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAIPHONG GRAND HOTEL

Dear Ms. Claudia T., Thank you very much for your wonderful feedback. We are truly delighted to know that your experience with us was seamless from start to finish and that our facilities, food and overall service met your expectations so perfectly. Your kind words about our friendly welcome, modern and clean rooms and attentive service are greatly appreciated. We are especially pleased to hear your recognition of our team members, particularly Tu at Reception, along with our porters, room service, bar and restaurant staff. Your compliments will certainly be shared with them as a great source of motivation. Look forward to welcoming you back for another superb stay in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAI PHONG GRAND HOTEL

Dear Mr. Peter G. M., Thank you sincerely for your exceptional and inspiring review. We are truly honored to know that your stay with us was so memorable. Your kind words regarding our team’s professionalism, attentiveness, and intuitive service are deeply appreciated and will be shared with great pride among our colleagues. We are equally delighted that our location and facilities contributed positively to your experience, reflecting our commitment to quality, comfort, and thoughtful design. To know that you felt genuinely welcomed and perfectly cared for from the very first moment is the greatest compliment we could receive. Your high recommendation means a great deal to us. It would be our pleasure to welcome you back for another outstanding stay in the near future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor Pullman Hai Phong Grand Hotel

Dear Mr. Benedikt R., Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to hear that everything was really great and that you consider our hotel the best in town. Your wonderful comments are a great source of motivation and encouragement for our entire team. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back again very soon for another excellent stay. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAI PHONG GRAND HOTEL

Dear Mr. Sujong L., Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a comfortable stay and appreciated the friendliness of our team. Your kind comments are truly valued. Regarding your note about the laundry paper, we have taken this into consideration and shared it with the relevant team to ensure it is more consistently provided after room cleaning. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even more pleasant stay in the future. Warm regards, Ha Vu (Ms.) Guest Relation Supervisor PULLMAN HAI PHONG GRAND HOTEL

Dear Ms. Lan P., Thank you very much for sharing your kind feedback regarding your recent stay at Pullman Hai Phong. We are delighted to hear that you enjoyed the convenient location, the spacious room with a comfortable bed, the quality of our breakfast, and the friendliness and attentiveness of our team. Your thoughtful comments are a great motivation for our entire team to continue maintaining and enhancing our service standards, ensuring that every stay is a relaxing and memorable experience. We very much look forward to welcoming you back on your future visits. Warm regards, Ha Vu (Ms.) Guest Relation Agent PULLMAN HAIPHONG GRAND HOTEL

Dear Mr. Thomas K., Thank you very much for returning to Pullman Hai Phong Grand Hotel and for taking the time to share your wonderful experience. We are delighted to hear that your second stay with us was just as memorable. We very much look forward to welcoming you back on your future visits, ensuring that each stay at Pullman Hai Phong continues to be a complete and unforgettable experience. Warm regards, Ha Vu (Ms.) Guest Relations Agent Pullman Hai Phong Grand Hotel

Dear Mr. Dennis B., Thank you very much for sharing your feedback and for your perfect rating. We are delighted to hear that you were fully satisfied with your stay and our service. We look forward to welcoming you back to Pullman Hai Phong Grand Hotel soon. Warm regards, Trọng Phan (Mr.) Guest Services Manager Pullman Hai Phong Grand Hotel

Dear Mr. Martin H., Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the temporary closure of the swimming pool and bar during your stay, which was due to recovery efforts following the Yagi Storm. We understand how important these facilities are to your experience and regret that we did not communicate this information to you in advance. Your feedback is invaluable, and we are committed to improving our communication regarding any facility changes. We are actively working to restore the services as quickly as possible and hope to welcome you back for a better experience soon. Best regards, Trong Phan (Mr.) Guest Services Manager