Dear Mr. Frederic J., Thank you very much for sharing your thoughtful feedback following your recent stay with us. We are truly delighted to know that your time at Legacy Yên Tử was the highlight of your two-week journey through Vietnam, and that you especially appreciated our unique design, serene surroundings, and the quality of our rooms, grounds, and spa. We also sincerely appreciate your kind words regarding the cleanliness and high standards you experienced, as well as your compliments on our breakfast and dinner offerings. Your recognition means a great deal to our entire team. At the same time, we are grateful for your constructive comments regarding the restaurant service attentiveness and the children’s activities. Your insights are invaluable, and we will certainly review these aspects with the concerned departments to ensure we deliver a more attentive and balanced experience in the future. It is wonderful to hear that you plan to return, and we look forward to welcoming you and your family back for another memorable stay in the tranquil mountains of Yên Tử. With warm regards, Miley Do Assistant Guest Relations Manager Legacy Yên Tử – MGallery

Dear Mr. Thomas D., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Legacy Yen Tu. We are thrilled to hear that you found our hotel to be a perfect blend of tradition and modernity, and that you experienced perfect service during your visit. Your satisfaction is our top priority, and your kind words inspire our team to continue providing exceptional experiences. We look forward to welcoming you back in the future for another memorable stay. Warm regards, Silas (Mr.) Front Office Manager Legacy Yen Tu - MGallery Hotel Collection

Dear Ms. Siggi, Thank you for sharing your insightful feedback regarding your recent stay at Legacy Yen Tu. We are pleased to know that you found our resort to be a serene escape from the hustle and bustle of everyday life, and that our team contributed to your sense of peace and quiet. Your satisfaction is our utmost priority, and we are grateful for your kind words. We look forward to the opportunity to welcome you back for another rejuvenating experience. Sincerely, Silas (Mr.) Front Office Manager Legacy Yen Tu - MGallery Hotel Collection

Dear Alexander B., Thank you for taking the time to share with us your experience at Legacy Yen Tu - MGallery. We understand that this experience did not meet your expectations, please allow me to express my most sincere apologies. At Legacy Yen Tu, we always strive to provide a premium service experience to all customers. Your feedback is very important to us. Please rest assured that the Board of Directors and all team members have been taking appropriate measures to resolve the issue and prevent similar incidents from occurring in the future. We appreciate your sharing concerns with us. This will be the content that helps us improve customer service continuously in the future. Please feel free to contact me directly via email at Qu… if you wish to have any support and discuss further details. Once again, we genuinely apologize for failing to meet your expectations during your stay. We hope that you will grant us the opportunity to restore your faith in our hotel and that we may have the chance to welcome you back in the future. Your satisfaction and comfort remain our top priority. Quang Hieu Duty Manager Legacy Yen Tu - Mgallery

Dear Max S., Thank you for taking the time to share your wonderful review of your experience at Legacy Yen Tu. My name is Dao Tran, and I am the Front Office Manager here. We are truly delighted to hear that you found our concept hotel to be one of the most beautiful you have ever visited. Our dedicated team works diligently to ensure that every aspect of the design and execution reflects uncompromising quality. It is gratifying to know that our efforts have resonated with you. Your commendation of our employees is greatly appreciated. We take pride in the hard work and professionalism of our staff, and I will certainly pass your kind words along to them. Furthermore, we are pleased that you found our price-performance ratio to be excellent. We strive to offer our guests exceptional value while maintaining high standards of service and hospitality. Thank you once again for your kind feedback. We look forward to welcoming you back to Legacy Yen Tu in the near future. Thank you and Best Regards, Tran Thi Anh Dao Front Office Manager Legacy Yen Tu - Mgallery

Sehr geehrter Herr K. / Sehr geehrte Frau {guest_last_name}, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Legacy Yen Tu - MGallery die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke MGallery setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Quang Hieu Duty Manager

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Legacy Yen Tu - MGallery. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Quang Hieu Duty Manager

Dear Mr. Oliver, We very much appreciate your comments regarding your stay at the Legacy Yen Tu - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang Hieu - Duty Manager

Dear David Schäme-Nguyen, Thank you for taking the time to tell us about your experience at the Legacy Yen Tu - MGallery. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Do - Miley Assistant Guest Relation Manager