Legacy Yen Tu Hotel Uong Bi - MGallery Collection 5 Sterne

Dear Dennis N., First, we would like to thank you for choosing Legacy Yen Tu - MGallery Hotel Collection and for taking the time to provide feedback on our service quality and overall experience at the hotel. It is an honor for all of our hotel staff to welcome and serve you. We are very happy that you felt comfortable during your stay. We always strive to improve our services to provide unique and exceptional experiences for our guests. We are very sorry about your experience at the restaurant. We have noted your feedback and will inform the restaurant management to review and improve the quality of service. Regarding spa services, this is a personalized option for each guest staying at the hotel, as not all guests require this service and it is usually not included in the room rate. Guests who wish to use the hotel's spa services can book in advance by contacting the reservations department or the hotel reception and can pay directly at the Wellness Center or pay upon check-out. Once again, thank you and your family for choosing Legacy Yen Tu and we hope to see you again soon. Have a wonderful day! Best regards, Charlie Nguyen (Mr.) Assistant Guest Relation Manager.

Dear Mr. Frederic J., Thank you very much for sharing your thoughtful feedback following your recent stay with us. We are truly delighted to know that your time at Legacy Yên Tử was the highlight of your two-week journey through Vietnam, and that you especially appreciated our unique design, serene surroundings, and the quality of our rooms, grounds, and spa. We also sincerely appreciate your kind words regarding the cleanliness and high standards you experienced, as well as your compliments on our breakfast and dinner offerings. Your recognition means a great deal to our entire team. At the same time, we are grateful for your constructive comments regarding the restaurant service attentiveness and the children’s activities. Your insights are invaluable, and we will certainly review these aspects with the concerned departments to ensure we deliver a more attentive and balanced experience in the future. It is wonderful to hear that you plan to return, and we look forward to welcoming you and your family back for another memorable stay in the tranquil mountains of Yên Tử. With warm regards, Miley Do Assistant Guest Relations Manager Legacy Yên Tử – MGallery

Dear Mr. Thomas D., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Legacy Yen Tu. We are thrilled to hear that you found our hotel to be a perfect blend of tradition and modernity, and that you experienced perfect service during your visit. Your satisfaction is our top priority, and your kind words inspire our team to continue providing exceptional experiences. We look forward to welcoming you back in the future for another memorable stay. Warm regards, Silas (Mr.) Front Office Manager Legacy Yen Tu - MGallery Hotel Collection

Dear Ms. Siggi, Thank you for sharing your insightful feedback regarding your recent stay at Legacy Yen Tu. We are pleased to know that you found our resort to be a serene escape from the hustle and bustle of everyday life, and that our team contributed to your sense of peace and quiet. Your satisfaction is our utmost priority, and we are grateful for your kind words. We look forward to the opportunity to welcome you back for another rejuvenating experience. Sincerely, Silas (Mr.) Front Office Manager Legacy Yen Tu - MGallery Hotel Collection

Dear Alexander B., Thank you for taking the time to share with us your experience at Legacy Yen Tu - MGallery. We understand that this experience did not meet your expectations, please allow me to express my most sincere apologies. At Legacy Yen Tu, we always strive to provide a premium service experience to all customers. Your feedback is very important to us. Please rest assured that the Board of Directors and all team members have been taking appropriate measures to resolve the issue and prevent similar incidents from occurring in the future. We appreciate your sharing concerns with us. This will be the content that helps us improve customer service continuously in the future. Please feel free to contact me directly via email at Qu… if you wish to have any support and discuss further details. Once again, we genuinely apologize for failing to meet your expectations during your stay. We hope that you will grant us the opportunity to restore your faith in our hotel and that we may have the chance to welcome you back in the future. Your satisfaction and comfort remain our top priority. Quang Hieu Duty Manager Legacy Yen Tu - Mgallery