Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,345 reviews

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,345 reviews

TripAdvisor Rating  4.0/5  1,650 reviews

Certificate of excellence 2024

Comfortable room

Customer review rating 4.0/5

Tang C. Y. Couples - Confirmed reviews ALL

Love the design and vibe of the room. The beach view is marvelous. Will visit again

Dear Tang C. Y., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Good stay

Customer review rating 5.0/5

Yannis Friends - Confirmed reviews ALL

Like the buffet breakfast. Room is very spacious and comfortable. Easy access to the beach area. Staff all very professional and polite. Have a very great stay with my friend.

Dear Lee Y., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

good stay

Customer review rating 4.0/5

Azizan Families - Confirmed reviews ALL

suggest to provide breakfast for 2pax in every rental

Dear Azizan s., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Disappointing Experience at Mercury Penang

Customer review rating 1.0/5

C Couples - Confirmed reviews ALL

Our stay at Mercury Penang was a series of frustrations. From the moment we arrived, the staff were unhelpful, and our room was changed without any valid explanation. The check-in process was disorganised, and the staff's indifference was confronting. Our staff member, (Nair or similar), seemed to be in need of some serious customer service training. A simple request for toilet paper took 30 minutes. I had to go downstairs myself, and the lady at the counter responded, "I have already called housekeeping," and continued "working" on her computer until I re-insisted she might be able to help. Seriously, this level of service was unacceptable. As a platinum member, I was supposed to be provided with VIP internet access, but instead, I was given the regular one. I only noticed this upon checkout when I saw it at the counter. The internet connection was dreadful, had to pay for my own roaming data the whole time adding to the cost and disappointment. Our two-day stay at Mercury Penang was a negative experience, and I wouldn't recommend it to anyone. In contrast, our stay at Mercure Langkawi was a pleasant experience, marked by friendly and well-trained staff who ensured our comfort throughout our visit. This comparison highlights that our negative feedback for Mercury Penang is based on actual service issues and not personal bias. And even so, literally doubt I will book at any Mercure again after the last two Mercure experiences (Nusa Dua being worse).

Dear Connor L., Thank you for taking the time to share your feedback with us. We apologize for the disappointing experience you had during your stay at our hotel. We take all feedback seriously and are truly sorry that we fell short of your expectations in several areas, including the service, room changes, and amenities. We will use your feedback to improve our services and ensure that our guests receive the hospitality they deserve. We would like to invite you to contact us directly so that we can discuss the issues you faced in more detail and make things right. We hope that you will give us another chance to show you the true spirit of hospitality. Sincerely, Gerard Chan Resort Manager

Love the beach

Customer review rating 4.5/5

Okta Families - Confirmed reviews ALL

Tiring all day can be swept away after playing at the beach.

Dear Oktarina P., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,522 reviews 7.3/10 Location
  • 2,384 reviews 8/10 Room
  • 1,589 reviews 6.3/10 Service
  • 47 reviews 4.7/10 WiFi
  • 1,044 reviews 8.7/10 Beach
  • 1,038 reviews 7.1/10 Cleanliness
  • 807 reviews 6.4/10 Breakfast
  • 602 reviews 5.2/10 Food

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Angsana Teluk Bahang

At 9.067 km

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.