Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.1/5 1,158 reviews

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,158 reviews

TripAdvisor Rating  4.0/5  1,669 reviews

Certificate of excellence 2024

FILTHY ROOM POOR HYGIENE

Customer review rating 1.0/5

Pt Families - Confirmed reviews ALL

The room allocated to me seemed like one that had been removed from their reservation system owing to poor condition (my surmise) but was released for me as the hotel was fully booked. When my room was "ready" I proceeded to entering my room only to find a tradesman in the room who appeared to be taking an inventory on repairs to the room (again my surmise). The room looked like it hadn't been lived in nor maintained in a while. A gentle wipe on some surfaces revealed dirt and dust. The worst place was the bathroom which was full of moulds, tiles which were loose, and grout which has come off. It looked gross, filthy and unhygienic. As an Accor Plus member, I was expecting a welcoming note from the resort manager which I didn't receive, unlike a few months ago when I first stayed there. The welcome amenity put together with haste, unlike the first time I stayed there when it was well presented with a welcome note. Little things matter. I booked 3 rooms and when my guests gave me feedback regarding the condition of their rooms (which were also in poor condition), I was apologetic to them and asked them to put up with their rooms as there were no other rooms available and to look out their windows to enjoy their sea views, as that is the only good thing I can say about the rooms. There are many choices of hotels around the world. I will not stay at Mercure Penang Beach again.

Dear Patrick T., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Penang Beach. We sincerely apologize for the experience you encountered, particularly concerning the state of your room and the level of cleanliness. Your comments regarding the condition of the room, including the issues with mould and maintenance, have been taken very seriously. We are committed to providing our guests with a comfortable and hygienic environment, and it is clear we fell short during your visit. This is a rare occasion of such experience for our guests, and we assure you that your concerns will be addressed with our housekeeping and maintenance teams to ensure necessary improvements are made. Furthermore, we appreciate your feedback about the welcome amenity and note. We strive to provide a personal touch to all our guests, especially our valued Accor Plus members, and we regret that we did not meet these expectations during your stay. We understand how disappointing it must have been for you and your guests to experience these issues, especially when you were hoping to enjoy a pleasant getaway together. Your feedback is vital for us to enhance our services, and we genuinely hope you'll reconsider staying with us in the future. Thank you once more for your valuable insights. We wish you safe and happy travels ahead. Sincerely, Gerard Chan Resort Manager

Need improvement

Customer review rating 3.5/5

Jo Business - Confirmed reviews ALL

As a frequent guests, notice the ala carte and Buffet breakfast service drop. Latest stay observation, noodle station (run out of gas), should replace with induction cooker. And soup wrongly lable tomyam as hokkian soup.(same mistake from my last visit). Green vege and meatball no longer serve in noodle station. To have local food manu eg nasi lemak, hokkien mee. Used to have curry chicken with rice, my favourite. Now no longer available.

Dear Wen Jie O., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Good stay

Customer review rating 5.0/5

Liyana Z. Families - Confirmed reviews ALL

Good facilities of swimming pool, good location with next to beach, room are good 👍🏻👍🏻👍🏻.

Dear Liyana, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Nice View

Customer review rating 3.5/5

Peter Solo - Confirmed reviews ALL

Disappointing.

Dear Peter Kevin F., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Beautiful sea view hotel

Customer review rating 4.0/5

Sharon N. Friends - Confirmed reviews ALL

Hotel is nicely located with beautiful sea view, hotel staff are friendly and helpful except not enough staff at front desk especially during time when many were checking in. Rooms are nice and spacious except the bathroom sink was a bit too high for Asians. The filtered tap was good but because there wasn’t any bottled water, would hv been good if additional glasses were given instead of just cups in the room

Dear Sharon N., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

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Other web-users rate our hotel

  • 1,553 reviews 7.6/10 Location
  • 2,510 reviews 7.8/10 Room
  • 1,607 reviews 6.4/10 Service
  • 50 reviews 5.2/10 WiFi
  • 1,099 reviews 8.8/10 Beach
  • 1,096 reviews 6.6/10 Cleanliness
  • 833 reviews 6.3/10 Breakfast
  • 630 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.