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Mercure Penang Beach 4 stars

Customer review rating 4.2/5 891 reviews

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Mercure Penang Beach
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+ 16 Services

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for guest with 2 doses vaccination up to 14 days.

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah
TANJUNG BUNGAH
11200 penang
malaysia

Tel: +6043718888

Fax: (+60)43718802

Check-in from 15h00

Check out up to 12h00

  • By plane

    PENANG INT'L At 23km / 14 miles

GPS :5.4638, 100.3019

Hotel services

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 220 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 21 connecting rooms
    • 220 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • Indonesian
    • English
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Concierge
    • Concierge
Access to property
  • Private outdoor parking
    • On site
    • Private
Well-being
  • Pool Currently unavailable
    • Outside
    • On site
  • Fitness centre
    • On site

Our accommodation(s)

Mercure Penang Beach features 220 cosy Non Smoking rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 532 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

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ALL Rating 4.2/5

891 reviews

TripAdvisor Rating 4.0/5

1,497 reviews

Good.

Customer review rating 3.5/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

Request to get seaview but staff said full padahal tgk brp kerat jaa kereta sedih tgk kreta ja lalu lalang.

Bad experience! Slow service! Room is not tidy

Customer review rating 0.5/5

Umi A. Families - 11/10/2021 Confirmed reviews ALL

This is my very bad experience that i get from all hotel that i’ve stayed. The receptionist and hotel does not allow me to bring my guest! The receptionist told me that only two person can go up! Also that indian girl threatened me to charge me for a fine of RM100 per person if they know there is more than 2 person in a room. My second room number 444 door is damage. The door cannot be lock. Anybody can open the room w/out using the access card! Such a bad experience! Please dont come to this hotel. I’ll complain to agoda booking! Thanks

Good environment

Customer review rating 4.0/5

C. F. F. Couples - 11/10/2021 Confirmed reviews ALL

Overall the staying experience is good .. Love the big window with sea view .. Too bad the swimming pool is not available else it would be perfect .. Had a very good rest in Mecure with my wife ..

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Penang Beach, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gana Duty Manager

It was a good stay except that F&B outlets were closed due to Regulations pertaining to COVID prevention

Customer review rating 5.0/5

Redhuan S. Friends - 11/10/2021 Confirmed reviews ALL

Awesome

Dear VINCENT D. S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

Warms welcome by receptionist - najwa

Customer review rating 3.5/5

Syazmimi Z. Couples - 10/10/2021 Confirmed reviews ALL

Hi There, It was my second time at mercure penang. For both times, apart from having good time, great views, nice room; which no much differ than any other lux hotels out here, Mercure surely different with friendly staffs. During first stays, your guard at lobby almost become good friend to my partner. Our second time recently, we greeted warmly by your receptionist-making us felt less stranger to your hotel. We definitely come back again, can't wait to splash in your hotel's pool and having good time!

Dear SYAZMIMI z., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

It's been more than a year

Customer review rating 4.0/5

D Business - 09/10/2021 Confirmed reviews ALL

It's been more than year for MCO..some staff are new n some are from before but the standard still remains even though the new staff does not know me well..

Dear DARREN DANIEL N., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

Amazing view

Customer review rating 4.5/5

Roslina M. (. W. Families - 06/10/2021 Confirmed reviews ALL

Nice beach..nice hotel...

Dear MOHD S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

Good Stay

Customer review rating 4.0/5

Irene Business - 04/10/2021 Confirmed reviews ALL

Have a good stay in this hotel, very clean and comfortable

Dear IRENE B., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

Quiet place to relax

Customer review rating 4.0/5

Zach Business - 02/10/2021 Confirmed reviews ALL

Very clean, private and quiet place to relax. Highly recommended hotel to stay in

Dear ZARINA B., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

nice location

Customer review rating 5.0/5

Najwa I. Friends - 27/09/2021 Confirmed reviews ALL

friendly staff

Dear NAJWA i., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

Awesome hospitality...

Customer review rating 5.0/5

Mila Business - 26/09/2021 Confirmed reviews ALL

I'm happy with the services...even a short stay no word to stay...thumb up...keep the good job...

Dear PREMILA K., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Duty Manager

Poor stay

Customer review rating 1.0/5

G Solo - 20/09/2021 Confirmed reviews ALL

Very long check in orocedure, had to wait lmost 1 hour. Room key not working, had to wait for staff to comeand fix it. Tv not functional. Hot water tab not working. Dusty bed and furnitures. Totally dissa5isfi3d

Dear MR GUNASEGARAN S., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gana Duty Manager

Well located", "Good stay

Customer review rating 5.0/5

Haffiz Business - 03/06/2021 Confirmed reviews ALL

Nice view and good facility

Dear Mr Haffiz, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gana Duty Manager

Not up to accor standard

TripAdvisor rating 2.0/5

OnAir47578261621 06/01/2021 TripAdvisor review

As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)

Dear OnAir47578261621, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. We’re so sorry that your experience did not match your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and we are gutted when we did not meet up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we will use the feedback to make us better and to ensure this does not happen again. Last but not least, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Mercure Penang Beach

TripAdvisor rating 4.0/5

sfmah2021 04/01/2021 TripAdvisor review

we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice

Dear Sfmah2021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager

6 Hours to Check in

TripAdvisor rating 2.0/5

TommyOoi 02/01/2021 TripAdvisor review

Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation

Dear Tommy Ooi, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Mercure Penang Beach

TripAdvisor rating 2.0/5

sgymlim 30/12/2020 TripAdvisor review

Unsatisfied, overall below my expectations. Breakfast: except the coffee, everything else was quite pathetic and simple. Not even have fried eggs or omelette. Not worth the value. Rooms: late cleaning (not sure if it was even cleaned at all), Either forget to provide clean towels or toiletries, so have to ask for it every day (I wonder how the housekeeping was trained). Front desk: appeared to be new because the staff were not sure about my booking details, and cannot answer simple questions about Reward points. Hotel: was very surprised that this hotel not allowed to use reward points to pay for example additional food expenses. Appeared that the hotel is under-staff and overwhelm with high occupancy.

Dear sgymlim, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that with new management, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Worst ever stay for family holiday

TripAdvisor rating 1.0/5

meng189 27/12/2020 TripAdvisor review

If you thinking of having a good family holiday at this hotel, please think twice. It is the worst ever hotel I never stay in before with Accors hotel group. The room is not ready even I arrived at 3:45pm at the hotel and the room only available after 4pm, the second room only ready after 5pm, I thought the check in time is at 3pm? During the stay, my room cards were not function after I was back from a day trip in Penang on my second day stay about 6pm, I need to ask the housekeeper to open the room for my exhausted kids and I need to go to reception to change the keycards. When enter the rooms, only one of the rooms were cleaned and I need to go to reception to ask them to clean my other room, when complained to reception about this, they told me they were not enough staff, I was so disappointed, they not even said sorry for it just came out with all the excuses. I don’t think this should be the answer from and hospitality business and if they are not ready to be one, please leave. There also not enough parking for this hotel, they prioritize the function guest and reserved the parking fir them, they not care for the in house paid guest. I was asked to park my car at the next door building and pay for the parking myself. I think the hotel need to overhaul if they still want to be in the hospitality business.

Dear Meng189, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that with new management, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Spacious room for family stay

TripAdvisor rating 3.0/5

Wong_pn 25/12/2020 TripAdvisor review

We booked the room with small living area and kitchen which is spacious enough for us. Location is good with a beach behind the hotel. Parking are limited and at time we have to park at condominium next to it with charges. Overall stay is quite comfy but not worth to pay for breakfast. Breakfast is quite terrible, with selection of noodles or nasi lemak. Other choices are limited. Not sure if there is some minor work ongoing, the room above us had the knocking sound in the afternoon 2 days on the row. We feedback to the front desk the first day but 2nd day still the same. Quite annoying indeed as you can't even take a nap.

Dear Wong_pn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

value for money and location

TripAdvisor rating 4.0/5

seeywong 23/12/2020 TripAdvisor review

This is a beach front hotel , previously know as four points hotel . it's a normal room with beautiful sea view . good location , walking distance can get food court , restaurant and a hyper market. Didn't dine in hotel restaurant so can't give any commend about it .

Dear Seeywong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager

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