Mercure Penang Beach 4 stars

We take this opportunity to thank Gérard and his team for their excellent services during our family gathering on 20 May 2023. Thumps up for the smiling waitresses who goes out of their ways to cater for our needs especially we asked for cut chillies as the food served that night was blend.. overall everything went out smoothly..

The view from our room was spectacular! The atmosphere is peaceful. The shampoo, conditioner and bodywash provided in the bathroom was excellent quality and smelled great. Efforts are being made towards sustainability and the 3M water filtration system in the room is so practical. The hotel is clean and the staff are busy, hardworking and friendly. We ate 2 dinners, lunch and had coffee at the restaurant and it was very good with reasonable prices. There are nice seating areas outside to sit and relax. The location is perfect, on a lovely stretch of beach. It's a short taxi ride to hospitals, shops and other restaurants.

On arrival, the front entrance has a dozen steps to walk up to reception. You have to carry your own luggages up those steps. There is a security guard at the entrance but he will stand and look impervious. I notice he does this with all guests, so this is a hotel policy. Once at the reception, we waited at least 10 mins for service. There was no one in attendance although the receptionist obviously knew we had arrived as she could be heard behind the reception. Hence the level of attention to guest experience and service is below average. And then even though we booked for a family suite, and on our booking, it was for 3 persons and breakfasts, we were told that breakfasts were for 2 persons only. I showed the proof that the room is for 3 person suite and with breakfasts, but again, the receptionist said the breakfast for the 3rd person will be charged at $44 per day. When I contacted Qantas travel agent, they replied that we are entitled to 3 breakfasts and Qantas proceeded to write to the hotel. Alas, no joy, they refused to honour and we received a polite reply from Qantas saying sorry in this instance, the hotel refuses to honour their commitments! Breakfast is average fare but we expected this. Is it worth paying for, definitely no. If you have to be paying for breakfast, then you are better off just going outside to the many restaurants Would I recommend? Well, don’t book the suite and if you intend to, then don’t pay for the breakfast option. They should not be able to offer the extra options you have to pay and then not provide for all guests staying. Dishonest. I wrote that it was my wife’s birthday, would they do something. They wrote back stating they are not into doing anything for special days. At least they did reply. So in conclusion, I think the service part let down the experience. The hotel is clean & decor is good. It is located on a small beach front. There are signs to be careful of jelly fish.

the grillet chicken chop not taste at all really dissepoiment and the spegeti bolognise no creavy and cheese... but i really love the drinks, its really make my day happy...the weitres ms. hanies very friendly... she make us feel warm..

Hood for quiet vacay