5 star service from the staffs in mercure , especially shout out to the lovely indian front desk lady. She is a GEM. However, both the chinese front desk staffs are hopeless.

The Mercure Penang Beach is a beach side hotel that delivers all the expectations of a beach front hotel. Easy access, open breezeway lobby, sea front bar and restaurant, easy access to the beach and ocean view rooms that have panoramic views of the sea. Rooms were well appointed and comfortable but bathrooms could do with a make over and power sockets could be modernised to include USB ports at the desk and bedside tables. Post COVID recovery saw some services with restaurant offerings for dinner and lunch being limited on some days but what was on offer was excellent. There are numerous local eating houses within very easy walk to enjoy the local fare. All the reception and restaurant staff were friendly and accommodating, however the Concierge was a little lack lustre on energy to assist and preferred to stand in the corner and avoid customer contact unless approached. Overall it is a lovely place to stay and kick up the feet for a few days whether you are local or international traveller. This was our last hotel stay of 5 while in Malaysia and didn't disappoint in this very uncertain world we live in at present, well done Mercure Penang Beach and thanks for the hospitality.

the food very good.. your services very excellent

Arrived on the evening of 14 June, and was assigned a room that unfortunately, bedding/pillow cover were dirty and stained, phone was not working, bedside light faulty and room accompanied by an army of ants, where the sideboard/desk located which made its move literally everywhere! Thankfully night duty front office assisted and helped with room change, and made sure everything works and no ants! She has been such a great help and deserve the recognition for paying attention to the needs of guest.

Very pleasant stay, staff were friendly n helpful