Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.1/5 1,729 reviews

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room, Twin Beds

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View or Hills view
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities
See availabilities

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 220 rooms
  • 2 rooms for people with reduced mobility
  • 21 connecting rooms
  • 220 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte

Business

4 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Fitness centre

  • On site

Sports and leisure

Private beach

  • On site

Private beach

  • Nearby

Gym

  • On site

Gym

  • Nearby
  • On site
  • Outdoor parking
  • Private

The Ombak

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • Mastercard
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Halal menu
  • Vegetarian menu

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

M Bar provides a relaxing ambiance and magnificent sea view with soothing background music. An ideal escape after a hectic week. Daily happy hours from 4pm till midnight. Live Band every Fridays & Saturdays.

Our well equipped fitness centre is opens from 0700hours to 2300hours a day and exclusively available for in house guests.

Our team of Mercure Penang Beach event planners can make your perfect wedding become a reality. The Lobby Patio is perfect for open concept weddings overlooking the ocean.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,729 reviews

Customer review rating 4.5/5

Steven K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 2.0/5

Subra P. Couples - Confirmed reviews ALL

Dear Guest, Thank you for returning to Mercure Penang Beach and sharing your honest feedback. We sincerely apologize that your recent stay did not meet your expectations compared with your previous visits. We regret the missing room amenities, limited TV options, breakfast experience, and parking arrangements. Your comments will be shared with the relevant teams and management for review and improvement. We appreciate your feedback and understand your disappointment. Thank you for bringing these areas to our attention. From Management of Mercure Penang Beach

Customer review rating 4.0/5

Jeffrey C. K. L. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Puteri N. B. R. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 4.0/5

Maryam N. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the limited parking space and the lack of bottled mineral water in the room. Your comments will be shared with the relevant team for review as we continue to improve our guest experience. We appreciate your feedback and hope to welcome you back for a better stay. From Management of Mercure Penang Beach

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 2.0/5

Subra P. Couples - Confirmed reviews ALL

I’m visiting this property again after many years. I used to stay here when it was managed by Four Points, and I remember the service and overall experience being very good. Unfortunately, my experience this time under Mercure has been quite disappointing. The overall standard seems to have dropped, and the property does not appear to have seen much improvement or upgrading since the change in management. Even some basic room amenities were missing, such as a laundry bag and hand towels. The in-room entertainment was also very limited, with no Smart TV and only a few free-to-air channels available. Breakfast was below expectations, and the parking and traffic management around the hotel could definitely be improved as well. There are several other areas I could mention, but overall, this stay was disappointing compared with my previous experiences here. Sadly, I did not feel that it offered good value for money.

Dear Guest, Thank you for returning to Mercure Penang Beach and sharing your honest feedback. We sincerely apologize that your recent stay did not meet your expectations compared with your previous visits. We regret the missing room amenities, limited TV options, breakfast experience, and parking arrangements. Your comments will be shared with the relevant teams and management for review and improvement. We appreciate your feedback and understand your disappointment. Thank you for bringing these areas to our attention. From Management of Mercure Penang Beach

Customer review rating 4.0/5

Jeffrey C. K. L. Solo - Confirmed reviews ALL

Enjoyable

Customer review rating 4.5/5

Puteri N. B. R. Friends - Confirmed reviews ALL

The room really nice, easy access to the beach. The beach also very clean

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 4.0/5

Maryam N. Families - Confirmed reviews ALL

Parking space very limited. No mineral ready inside hotel room.

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the limited parking space and the lack of bottled mineral water in the room. Your comments will be shared with the relevant team for review as we continue to improve our guest experience. We appreciate your feedback and hope to welcome you back for a better stay. From Management of Mercure Penang Beach

Customer review rating 4.0/5

William A. K. T. Couples - Confirmed reviews ALL

Appreciates the room upgrade for Accor Gold member.

Dear William A. K. T., Thank you for your kind feedback. We are delighted that you appreciated the room upgrade as an ALL Accor Gold member. We value your loyalty and look forward to welcoming you back to Mercure Penang Beach for another enjoyable stay. From Management of Mercure Penang Beach

Customer review rating 5.0/5

Ramlah W. A. V. Couples - Confirmed reviews ALL

The hotel and food so good!

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 4.0/5

Lily C. Couples - Confirmed reviews ALL

Housekeeping of rooms could be improved I.e.late housekeeping

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the delay in housekeeping service during your stay. We understand the importance of having your room cleaned promptly and will share your feedback with our Housekeeping team to improve service timeliness. We appreciate you bringing this to our attention. From Management of Mercure Penang Beach

Customer review rating 1.5/5

Vanessa A. Families - Confirmed reviews ALL

Description: Extremely disappointed with the lack of Accor Plus recognition during our stay. We were told that charging meals to the room would invalidate our standard 30% food discount, only to find out that all in-house guests already receive that same 30% discount. It completely defeats the purpose of paying for an Accor Plus membership if benefits aren't honored or recognized. Combined with inattentive restaurant staff, this made for a frustrating experience.

Customer review rating 4.0/5

Hungling M. Friends - Confirmed reviews ALL

We check in with 2 rooms. One of the room lacking from air conditioner and wet the floor badly. The front desk immediately change a new room and assist move the lagguge to new floor. Very fast response service.

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 4.5/5

Shamsul R. H. B. A. Friends - Confirmed reviews ALL

Only on My 3rd day, your hk staff entered my room around 4pm if i m not mistaken, he said want to clean room, but i still tired wanna sleep, thats the only annoying thing, but it is ok,

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 1.5/5

Nurul F. H. E. S. Solo - Confirmed reviews ALL

I book 3 days 2 night starting saturday till monday.. on saturday, i urgently need to work so i decided to cancel my booking but it is rejected and it stated hotel will keep my room.. to not waste it, i came on sunday morning (8.00 am) with the hope that my room is ready (since the hotel stay they will keep it for me). Unfortunately, the room is given to other people and they asked me to take my bfast first while waiting (i pay the bfast). After done my bfast, i went to receptionist and she said the room isnt ready.. that time it is around 9.00++.. i was soo pissed. After i pressuring her and ask for compensation, then she checked and give me the twin bed room with the same price.. Im dissapointed because the hotel mentioned they are rejecting my room cancellation request and said the room will be kept however when i came, the room is given to other customer which is not making sense.

Customer review rating 4.0/5

Cornelius K. Friends - Confirmed reviews ALL

This was a nice stay in a well appointed suite on the city floor affording a lovely beach view The facilities were everything you’d need for a base to explore the local area and return to an abode in which you could do your own cooking and dining should you wish Breakfast downstairs had everything you’d need The beach was lovely but during my stay practically abandoned due to jelly fish There were no sun loungers probably for that reason which is not something I expected having seen the website and Instagram blurbs That said I walked the beach either no issues,and was lucky enough to see one of the worlds largest lizards slip into the sea,it’s called an Asian water monitor I believe Overall a solid 8 out of 10 here,I would return

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 4.5/5

Farhah B. A. Friends - Confirmed reviews ALL

We had a clogged bathroom and disturbing sound coming out of the bidet. But the team handle the clogged waterway very quick. The room was amazing. Very close to the beach. However sound proof was pretty bad.

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 3.5/5

Mohammad I. I. Business - Confirmed reviews ALL

Very recommended to staycation

Customer review rating 4.0/5

Ugendran M. Families - Confirmed reviews ALL

Kids enjoyed

Dear Guest, Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 4.5/5

Ikram S. Business - Confirmed reviews ALL

Not much of a problem, Room service (food) was food

Dear Ikram S., Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Customer review rating 3.5/5

Deepak H. Friends - Confirmed reviews ALL

A little expensive for the value they provide. Rooms are little small and breakfast spread wasn’t that great given the room and breakfast cost

Customer review rating 0.5/5

Dhanabalan M. Solo - Confirmed reviews ALL

for my rest of my life i will not book this hotel or will tell anyone to stay at this hotel, absolutely rubbish

Customer review rating 5.0/5

Dd J. Families - Confirmed reviews ALL

This were our 2nd time staying here, as usual never disappointed…. We really enjoy our holiday

Dear DD J., Thank you for taking the time to rate us. We’re thrilled to know you enjoyed your stay and that everything went well. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. From The Management of Mercure Penang Beach

Other web-users rate our hotel

  • 1,228 reviews 8.2/10 Location
  • 2,371 reviews 7.6/10 Room
  • 1,518 reviews 6.7/10 Service
  • 42 reviews 4.2/10 WiFi
  • 958 reviews 6.2/10 Cleanliness
  • 883 reviews 8.8/10 Beach
  • 609 reviews 7.6/10 Breakfast
  • 6 reviews 10/10 Sustainability

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