Mercure Penang Beach 4 stars

The first room I got allocated had hot water issue which would have taken 2 days to fix! Plus the room had dirty bits (hair strands and a few not so clean looking surfaces, cups were worn out and had stains) We asked to change the room and got one later, hence the stay was still okay. The baby crib we asked for was more like a playpen for a toddler with guard rails of 2 feet! How are we supposed to put an infant inside it while asleep if the rails don't come down/move at all! We had to return the crib. The food was okay too. Breakfast options were limited on western cuisine. The view of the room was good (the best prospect was this). It felt like they had staff shortage - no one was at the door when we arrived with 4 luggage bags a stroller and an infant in hand to climb up the stairs! My husband had to go to the counter to ask for someone while I pushed the bags out of the driveway. It didn't feel like usual premium mercure but an average stay. The staff that we talked to at the reception was friendly though!

Clean rooms, comfortable bed, fast checkin and checkout, wonderful views with wonderful staffs. Will come back 😇

Everything ok, the rooms, the meals, the hospitality.

Overall is fine. However the hotel amenity is not with quality esp. shower cap is not usable.

The manager and staff at the reception were very unfriendly and unpleasant. From check-in to check-out, I was served unhappily, even when I checked out I asked for my right to print my receipt and the staff did not give it (at that time I was served by a staff named: Aisar) and did not want to provide details to explain even though it was the right of hotel guests, only said there was no deposit and I was told to see the email which turned out to be until now I have not received the email details of my stay receipt, what I regret is that if the standard operating procedure (SOP) for the guest's right to receive detailed explanations is not implemented so that guests feel disadvantaged and if there is extra money (deposit) cannot be withdrawn. This is the first time I have encountered strange service from the beginning of check-in to check-out. The breakfast place is even stranger because with platinum status everywhere you can have breakfast for 2 people but here only one person. It took a little debate before 2 people were allowed. The request for a platinum room upgrade was very complicated, resulting in hilarious lies between the manager and the initial staff, so it was reluctantly granted. Okay, if you want to hear my story, just call me because there are many very disappointing incidents at this well-known hotel so that we can improve our service in the future. and even welcome drinks are not provided here.