Room so nice with beach view. Easily access to the beach. Clean room and toilet.

room very cozy and spacious....we really enjoyed stay at the hotel

I've stayed at this same hotel before when it was under a different brand / management. The evening front desk staff that checked us in was very good. The following morning front desk staff that checked us out was not. Overall the hotel was ok, but our stay was ruined when my daughter stepped on a fishing hook while she was playing on the beach. The manager only told us that they have no control over the beach as it is not under them and just asked the city council to clean the beach more frequently. Either way, the beach is right behind the hotel, which is one of the reasons we booked the hotel for the beach access. If the hotel does not want to take accountability, then close off that beach access.

Pleasant

The hotel is nice, the environment is very good, the beach is very clean. Everything was fine until we encountered terrible customer service. The 2 Indian lady staff who served us at the front desk on 8th January 2022 at 10 am gave us a bad check-in experience.

Check in was fast and smooth. Excellent rooms. Breakfast crew is friendly and helpful. The food especially vegetarian mee hun I was amazed with it. Kudos to the Chef that cooked it. Overall it was a major upgrade of services compared to my previous visit and i really hope this maintains.

Facilities are good, view is beautiful. In-room facilities need to be further improved. Other than that it was good.

Meet expectations

I really enjoy staying there. Will come back again. Can you give diacount for me ?

Dissapointed bcoz hotel only provide 1 room 1 breakfast. I book 2 room but only 2 breakfast given. Sorry Not recommended.

My rating says it all. Nonetheless I must give extra credit to Gana @Recep for accomodating my early arrival for my adhoc online meeting. Accor plus is a value membership indeed. Thank you for the hospitality

overall stay is ok since i get upgraded to room with a sea view. i have bad experience during my check in as there's only 2 counters available for check-in and check out. Unluckily i checked in at 3pm (peak time) and i need to wait almost 1 hour to be served. Although i am accor platinum member, i dont get any privileges to get priority check-in. The counter only has the Priority Check-In sign but it dont work that way. Another bad experience i have, as a platinum member i dont get my welcoming drink vouchers and also welcome amenities. And i need to asked for my breakfast - other hotels the pleasantly explained well on the benefits of platinum member. Also, limited parking space. i need to think 10 times before i go out because if the parking is full i need to park at the next building - i am not sure need to pay or not because i decided not to go out. i miss enjoying my dinner in Penang

As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)

we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice

Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation