Mercure Penang Beach 4 stars

good experience.. will like to come again

spacious room, with nice amenities. Cafe is located nearby the beach so the view was fascinating. Food was good, and the staffs were all helpful.

It was a last minute booking via agoda. We asked for a smoking floor as the option was there but then we realize once we reach in the hotel there was no smoking floor. The room size was not as expected and the facilities are not clean. The pool was dirty and there were death leaves and also rubbish in pools.

It was not as good as the last stay. The sink was stuck n we could hear the next door making love...

Not worth for the rate.

Nice view, clean, front desk helpful, good choice for rest

Overall the room is ok but the staff services could be improve such as the greeting to the customers and not talking between yourself when customer is already in front of you to check in..the pool services should also be improve..there is no staff at the towel counter. The bed sheet also need to be change regularly not until customer need to tell you then you change.

Kettle was dirty with stains, cutlery tray was dusty, coffee table was dirty with some kind of creamy stains, pillow stinks with sour smelling. The beach was the highlight of the stay but too bad, it was filled with trash the next morning with plastic bottles and polystyrene all over the place. Manager's service could be better and flexible. Requested for a free upgrade upon check in and it's fine that we were told that upgrade was with payment. Could have at least arrange for a seaview room for us unless all the seaview rooms for our type of room were fully booked. Otherwise, we really don't know why it couldn't be done and what it will cost you to let us have a pleasant stay. Won't recommend to others.

It was a great stay. Clean, comfy and cozy. Breakfast was huge in portion and tasty.

As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)

we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice

Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation

Unsatisfied, overall below my expectations. Breakfast: except the coffee, everything else was quite pathetic and simple. Not even have fried eggs or omelette. Not worth the value. Rooms: late cleaning (not sure if it was even cleaned at all), Either forget to provide clean towels or toiletries, so have to ask for it every day (I wonder how the housekeeping was trained). Front desk: appeared to be new because the staff were not sure about my booking details, and cannot answer simple questions about Reward points. Hotel: was very surprised that this hotel not allowed to use reward points to pay for example additional food expenses. Appeared that the hotel is under-staff and overwhelm with high occupancy.

If you thinking of having a good family holiday at this hotel, please think twice. It is the worst ever hotel I never stay in before with Accors hotel group. The room is not ready even I arrived at 3:45pm at the hotel and the room only available after 4pm, the second room only ready after 5pm, I thought the check in time is at 3pm? During the stay, my room cards were not function after I was back from a day trip in Penang on my second day stay about 6pm, I need to ask the housekeeper to open the room for my exhausted kids and I need to go to reception to change the keycards. When enter the rooms, only one of the rooms were cleaned and I need to go to reception to ask them to clean my other room, when complained to reception about this, they told me they were not enough staff, I was so disappointed, they not even said sorry for it just came out with all the excuses. I don’t think this should be the answer from and hospitality business and if they are not ready to be one, please leave. There also not enough parking for this hotel, they prioritize the function guest and reserved the parking fir them, they not care for the in house paid guest. I was asked to park my car at the next door building and pay for the parking myself. I think the hotel need to overhaul if they still want to be in the hospitality business.

We booked the room with small living area and kitchen which is spacious enough for us. Location is good with a beach behind the hotel. Parking are limited and at time we have to park at condominium next to it with charges. Overall stay is quite comfy but not worth to pay for breakfast. Breakfast is quite terrible, with selection of noodles or nasi lemak. Other choices are limited. Not sure if there is some minor work ongoing, the room above us had the knocking sound in the afternoon 2 days on the row. We feedback to the front desk the first day but 2nd day still the same. Quite annoying indeed as you can't even take a nap.