Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.1/5 1,502 reviews

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our accommodation(s)

Mercure Penang Beach features 220 cosy Non Smoking rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,502 reviews

TripAdvisor Rating  4.0/5  1,538 reviews

Just nice

Customer review rating 3.0/5

Aslizan Families - Confirmed reviews ALL

Good stay but bad service F&B. I'm waiting for an almost one hour just 2 dishes and drink..end up nothing get the menu cause lack off communication with waitress and kitchen. Waste my time during tea time.

Dear Mr ASLIZAN, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the inconveniences. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Izza Marcom & Admin

WELL LOCATED , GOOD STAY

Customer review rating 4.0/5

Man Families - Confirmed reviews ALL

LACK OF PARKING

Dear Mr SULAIMAN, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. Thank you again for sharing your experience, and we hope to welcome you again in the near future. Sincerely, Izza Marcom & Admin

Wonderful staycation for family trip.

Customer review rating 5.0/5

L. Y. X. Families - Confirmed reviews ALL

The sea view of the room is amazing, bed was comfortable and the twin bed was suitable for family especially with kids. Thank you Mercure Penang for giving such a good accommodation experience.

Dear L. YUNG X., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Izza Marcom & Admin

Disappointed. Poorly managed

Customer review rating 2.0/5

Max K. Families - Confirmed reviews ALL

Bathing towel is not clean, strong odour. Guests was smoking in non smoking rooms. Breakfast selection is limited and certain food like the processed foods were poorly served, not freshly cooked. Dining tables were dirty and the waiters were not paying attention to this.

Dear Mr MAX K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Apologies for the inconveniences. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Izza Marcom & Admin

Satisfied stay

Customer review rating 3.5/5

Jonathan L. C. W. Families - Confirmed reviews ALL

Everything in the hotel was good except for the housekeeping that should have more attention. Coffee provided in the room is expired (coffee packs all harden). Towels provided in the rooms are not complete. Some towels comes in pairs and some in singles. All have different standards. All electrical utilities should be check ie my room hair dryer wire is expose. Maintenance & housekeeping dept should be monitor closely.

Dear Mr JONATHAN CHEE W. L., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive your feedback and concerns regarding our amenities in the room. Apologies for the inconveniences. I will share your comments with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Izza Marcom & Admin

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Other web-users rate our hotel

  • 767 reviews 6.5/10 Location
  • 1,248 reviews 7.7/10 Room
  • 824 reviews 6.6/10 Service
  • 18 reviews 6.5/10 WiFi
  • 501 reviews 6.3/10 Cleanliness
  • 449 reviews 8.5/10 Beach
  • 322 reviews 5.3/10 Breakfast
  • 17 reviews 9.3/10 Wellness Area

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