Mercure Penang Beach 4 stars

Customer review rating 4.2/5 759 reviews

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Room 1

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Mercure Penang Beach
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+ 16 Services

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • International dishes can be enjoyed at The Ombak.

  • For alternative dining options, room service is available on site

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Currency exchange
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Private beach
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah
TANJUNG BUNGAH
11200 penang
malaysia

Tel: +6043718888

Fax: (+60)43718802

Check-in from 15h00

Check out up to 12h00

  • By plane

    PENANG INT'L At 23km / 14 miles

GPS :5.4638, 100.3019

Our accommodation(s)

Mercure Penang Beach features 220 cosy rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Superior Room with 1 King-size Bed.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room, Twin Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 King-size Bed, Ocean VieW.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Ocean View, Twin Beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

The Ombak

Type of cuisine: International

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Coffee House, which features stunning ocean views. Open for breakfast, lunch and dinner. Pair your meal with our selection of wines and enjoy the tropical sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M Bar

Non contractual photo

M Bar provides a relaxing ambiance and magnificent sea view with soothing background music. An ideal escape after a hectic week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 532

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

759 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,495 reviews

Below my normal expectation

Customer review rating 3.5/5

Vincent C. Business - 25/02/2021 Confirmed reviews ALL

Although during MCO it’s tough but certain services shouldn’t be lack off. Overall stay were as normal but with certain services being taken off. Lunch and dinner services is no longer available as well as room services which I would feel it’s quite important especially for those that don’t wish to go out.

Excellent room and well appointed. Views from the room and the breakfast verandah were most pleasant.

Customer review rating 4.5/5

David Business - 24/02/2021 Confirmed reviews ALL

After the initial confusion of where I was to stay, the Mercure or Tanjung Point the experience was excellent given the Covid restrictions in place. Service from the front of office and restaurant staff was highly efficient and extremely polite. Would stay at the Mercure again when I need to visit Penang.

Good Stay, strategic locations

Customer review rating 4.0/5

Syuhaida K. Families - 07/01/2021 Confirmed reviews ALL

The only downside was : - pool is full of sand. No control of number of pax (pandemic time) - had to wait for rooms to be ready. We arrived at 7.30pm - rooms was ready by 10pm

Dear SYUHAIDA HIDAYAH K., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Not up to accor standard

TripAdvisor rating 2.0/5

OnAir47578261621 06/01/2021 TripAdvisor review

As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)

Dear OnAir47578261621, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. We’re so sorry that your experience did not match your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and we are gutted when we did not meet up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we will use the feedback to make us better and to ensure this does not happen again. Last but not least, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Disappointed

Customer review rating 1.5/5

Anonymous Families - 04/01/2021 Confirmed reviews ALL

1) Pricing not competitive. I managed to find a cheaper rate (as compared to ALL app) via an external booking engine and called up the property to inform of such but unfortunately, I was asked to go ahead and book my stay with the external website instead of trying to help ALL Gold member to find a consensus solution. I am quite disappointed with this stance. 2) The beach located near the property is filthy! There were plastics, used personal items, food containers etc. everywhere! 3) The water dispenser in the gym was faulty. Went and alert the concierge twice, and even flagged down a staff once on this but after 3 hours, it was still not rectified...

Dear YEE SHYUAN ELJANEA L., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryei Assistant Front Office Manger

Mercure Penang Beach

TripAdvisor rating 4.0/5

sfmah2021 04/01/2021 TripAdvisor review

we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice

Dear Sfmah2021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager

6 Hours to Check in

TripAdvisor rating 2.0/5

TommyOoi 02/01/2021 TripAdvisor review

Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation

Dear Tommy Ooi, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Beach Front Hotel, Well Located

Customer review rating 1.0/5

O. C. Families - 01/01/2021 Confirmed reviews ALL

We checked in at 2 pm as Platinum guests however could only receive our room at 8pm! Required to wait for 6 hours to get our room! Every follow up the front office could only reply they are cleaning our room for 6 hours!

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Stay safe till we meet again. Sincerely, Ryei Assistant Front Office Manager
Customer review rating 4.0/5

Anne A. Families - 31/12/2020 Confirmed reviews ALL

Nice beach & good location.

Dear ANNE DALISSA M., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryei Assistant Front Office Manager

Good Location

Customer review rating 3.0/5

Adam Friends - 31/12/2020 Confirmed reviews ALL

This was my 1st time coming to this hotel. So here is my review/comment : Good 1. Definitely love the location and the beach of this hotel. Sitting in the middle of between Gurney Drive and Batu Feringghi. 2. Don't have to pay for the parking. 3. Got to check in early & check out late despite my stay was on weekend. 4. Friendly security guards. Dissatisfaction: 1. The breakfast was a disappointment. Didn't taste good and had to wait for 45 minutes for a mere nasi lemak. And my friends had to wait for 1 hour for their breakfast. I'm well aware that it was on the weekend but it was really ridiculous to wait for 45minutes - 1 hour for that kind of breakfast. As if the chef wasn't prepare at all. 2. I stayed in the suite. Obviously the suite haven't been occupied for quite a time. Lots of amenities were not in the suite. I had to request for the bath mat. And the toothpaste already harden cause it's been there for too long. 3. The glass in the kitchen had an obvious coffee stain on it. Disgusting. 4. The toilet piping system in the shower cubicle was clogged and it was kinda hard to shower in it. 5. The room my friends were staying out of water around 11am when we were about to check out. She called the front office and the front office said will be sending technician but till we checked out nobody came to check in her room. It's a disgrace for me cause I was the one recommending the hotel to them. 6. Please refurbish the hotel especially the door of each room. Probably will be coming back. Dont be a disgrace to other Mercure and Accor.

Dear MR. ADAM ARIFF Z., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Assistant Front Office Manager

Below expectation

Customer review rating 2.0/5

L. Families - 30/12/2020 Confirmed reviews ALL

Dissatisfied, below my expectations !

Long wait to get room ready.

Customer review rating 0.5/5

G. B. Y. Families - 30/12/2020 Confirmed reviews ALL

where should i start? Room we waited from 3 pm til 630. House keeping staffs all no sop. not wearing mask. so short of staffs, every where no follow sop.

Dear Mr. BOON y. G., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In regards to your comments on Housekeeping staff did not wear mask, I have channeled your feedback to Housekeeping Executive for them to re-train the staff to follow the SOP. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Assistant Front Office Manager

Below Expectation

Customer review rating 2.0/5

R. R. Families - 30/12/2020 Confirmed reviews ALL

- Access to room was given only at 4pm which is a one hour delay - Rooms not made up - Had to validate the access cards a couple of times - Had to change room due to electrical fault - This hotel can’t handle volume and lacks the relevant skill set and support

Dear Mr. RAMANATHAN R., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Assistant Front Office Manager

Underwhelming service

Customer review rating 2.0/5

Sn90 Solo - 30/12/2020 Confirmed reviews ALL

The hotel was full for the holiday season, and clearly struggled to handle the load. My room was cleaned only one of the five days I stayed, my wi-fi access wasn't enabled throughout the stay (didn't matter as I have unlimited mobile data anyway), and an attempt to order room service was turned down as there was no capacity in the kitchen. On top of that, the towels really smelled and the floor of the lifts was always wet/sandy. I only used my breakfast entitlement on one of the days as the vegetarian selection was very limited. Can do much better.

Dear Mr. Neoh, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Stay safe till we meet again. Sincerely, Ryei Assistant Front Office Manager

Mercure Penang Beach

TripAdvisor rating 2.0/5

sgymlim 30/12/2020 TripAdvisor review

Unsatisfied, overall below my expectations. Breakfast: except the coffee, everything else was quite pathetic and simple. Not even have fried eggs or omelette. Not worth the value. Rooms: late cleaning (not sure if it was even cleaned at all), Either forget to provide clean towels or toiletries, so have to ask for it every day (I wonder how the housekeeping was trained). Front desk: appeared to be new because the staff were not sure about my booking details, and cannot answer simple questions about Reward points. Hotel: was very surprised that this hotel not allowed to use reward points to pay for example additional food expenses. Appeared that the hotel is under-staff and overwhelm with high occupancy.

Dear sgymlim, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that with new management, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

VERY DIRTY!

Customer review rating 0.5/5

Paul Couples - 28/12/2020 Confirmed reviews ALL

From the moment we arrived until the minute we checked out (we checked out early) this was a terrible experience. As we arrived, there was no parking and the security lied to us, telling us free parking was around the corner - which was paid parking. On check in, my Gold member status was not acknowledged - no room upgrade, no welcome drinks. We were given a room which was not cleaned! All of the hallways, lifts and the fitness centre are DIRTY! I asked for the room to be cleaned on the second day - this was not done. There was evidence of other peoples food and hair. My pillow had black marks on it. The next day we checked out early - we were offered a refund, however it has not happened yet. This was an unacceptable stay - rooms should be cleaned to a high standard during the pandemic.

Worst ever stay for family holiday

TripAdvisor rating 1.0/5

meng189 27/12/2020 TripAdvisor review

If you thinking of having a good family holiday at this hotel, please think twice. It is the worst ever hotel I never stay in before with Accors hotel group. The room is not ready even I arrived at 3:45pm at the hotel and the room only available after 4pm, the second room only ready after 5pm, I thought the check in time is at 3pm? During the stay, my room cards were not function after I was back from a day trip in Penang on my second day stay about 6pm, I need to ask the housekeeper to open the room for my exhausted kids and I need to go to reception to change the keycards. When enter the rooms, only one of the rooms were cleaned and I need to go to reception to ask them to clean my other room, when complained to reception about this, they told me they were not enough staff, I was so disappointed, they not even said sorry for it just came out with all the excuses. I don’t think this should be the answer from and hospitality business and if they are not ready to be one, please leave. There also not enough parking for this hotel, they prioritize the function guest and reserved the parking fir them, they not care for the in house paid guest. I was asked to park my car at the next door building and pay for the parking myself. I think the hotel need to overhaul if they still want to be in the hospitality business.

Dear Meng189, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that with new management, we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Average service

Customer review rating 3.0/5

Cheok Families - 26/12/2020 Confirmed reviews ALL

During the this covid 19 pandemic, the hotel not taking sop seriously, didn't enforce to scan temperature and mysejahtera check in for visitor. Have to request to makeup the rooms two times. I booked for king size bed but queen size bed was provided. Hotel location is good and nearby to Georgetown and with beach at doorstep. Plenty of seats provided near the lobby to rest and enjoy the Seaview.

Dear CHEOK L., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Sincerely, Ryei Assistant Front Office Manager
Customer review rating 0.5/5

Kai Y. Y. Families - 25/12/2020 Confirmed reviews ALL

Room was not cleaned for the final night. There was a bunch of people playing loud music at 1 to 5 am, drinking and talking loudly. I called the front desk at 4 am but there was no answer. The security feature the lift is not working. Not enough car park and there was work on the building with no protection given to the cars parking nearby. The front desk on 24/12 was not able to give me a satisfactory answer on why there was nobody to answer the phone call! I must say the stay was one of THE WORST I’ve have with Accors group of hotels. I could’ve called the police and they would’ve closed the hotel for not practicing Covid prevention SOP. I even have photos to show the disruptive gathering!! In short, I’m utterly disgusted with the service there!!

Spacious room for family stay

TripAdvisor rating 3.0/5

Wong_pn 25/12/2020 TripAdvisor review

We booked the room with small living area and kitchen which is spacious enough for us. Location is good with a beach behind the hotel. Parking are limited and at time we have to park at condominium next to it with charges. Overall stay is quite comfy but not worth to pay for breakfast. Breakfast is quite terrible, with selection of noodles or nasi lemak. Other choices are limited. Not sure if there is some minor work ongoing, the room above us had the knocking sound in the afternoon 2 days on the row. We feedback to the front desk the first day but 2nd day still the same. Quite annoying indeed as you can't even take a nap.

Dear Wong_pn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ryei Soh Assistant Front Office Manager

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