Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.1/5 825 reviews

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  825 reviews

TripAdvisor Rating  3.8/5  1,685 reviews

Certificate of excellence 2024

Not what was expected.

Customer review rating 2.0/5

Janine M. R. 2. Couples - Confirmed reviews ALL

r. service prompt but no face washers any day and the bath towels were clean but very old and freyed. Was disappointed that it was Ramadan and the evening meal didn’t suit us to have and the only other option was for r. service. Unfortunate timing I guess. The beach had the open drains running into it . Not much shade or umbrellas at the beach or the pool area. Sorry but won’t be returning. Your facility should be only three star at best.

Handy to Georgetown with lovely sea views

Customer review rating 3.5/5

Gary G. Couples - Confirmed reviews ALL

We had a sizeable, clean and comfortable room on the top floor. The view was stunning. Breakfast was excellent (it was better than the Novotel in KL), with the best hotel coffee of our trip so far. It's great to see the filtered drinking water taps in the rooms, rather than a reliance on plastic bottles. The pool was lovely and had shade for most of the day. The only criticism was the lack of a la carte dining at dinner time. As it is Ramadan the only option was a buffet in the evening. The buffet was quite expensive and there was no option to use our Accor Plus dining discount for the buffet, which was very disappointing. I would recommend the hotel retains an a la carte option for guests who do not want a buffet every night, or at least consider honouring the Accor Plus discount. If it wasn't for this my score would be 9/10. Our next stay was at Angsana in Penang and their Ramadan buffet to honour the Accor Plus discount.

Good stay but could be better next time for the services

Customer review rating 4.0/5

Cal V. C. Business - Confirmed reviews ALL

A good returning stays this trip. Stayed at Mercure Penang Beach for 2 nights. I have enjoyed complementary Suite room upgrades upon check in as an ALL Diamond member. The room was spacious with beautiful seaview from the windows. Rooms are clean and comfortable. However, the welcome amenities are missing this round of stay. Breakfast is average to worse as the taste is below the expected local taste. I suspected the food is prepared by foreigner and it is not up to the local standard taste. Overall, a good stay and will consider Mercure Penang Beach for my next trip to Penang.

Well located but dissatisfactory services

Customer review rating 1.5/5

Aadya Friends - Confirmed reviews ALL

Bed sheets had ants and beg bugs, no water bottle provided (even in a glass one), water flow of the drinking tap was too slow and inconvenient. Restaurant didn’t serve food even when we reached at 9pm.

Dear Aadya, Thank you for taking the time to provide us with your feedback. We are glad to hear that you appreciated our location, but we are sincerely sorry to learn about the issues you encountered during your stay. Please accept our apologies for the cleanliness concerns with the bed sheets and the presence of ants and bugs. This is certainly not the standard we strive for, and I assure you that we will address this matter with our housekeeping team promptly. Your feedback is invaluable as we continually work to enhance the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Thank you again for bringing these matters to our attention. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Pleasant hotel on beautiful beach location but unsuitable for us due to location out of town centre.n.

Customer review rating 3.5/5

Patricia H. Couples - Confirmed reviews ALL

Surprised that booking on the Accor All.com website that says 'including taxes and fees' we were still required to pay both Penang local business tax and tourism tax. Otherwise very nice and friendly staff. Room supplied only one large towel each. On the last day of our 5 night stay we were also given two hand towels.

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Other web-users rate our hotel

  • 1,487 reviews 7.7/10 Location
  • 2,506 reviews 7.4/10 Room
  • 1,556 reviews 6.3/10 Service
  • 54 reviews 5.1/10 WiFi
  • 1,091 reviews 8.8/10 Beach
  • 1,091 reviews 5.8/10 Cleanliness
  • 772 reviews 6.7/10 Breakfast
  • 600 reviews 5.2/10 Food

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Angsana Teluk Bahang, Penang

At 9.067 km

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.