Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.2/5 1,348 reviews

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Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,348 reviews

TripAdvisor Rating  4.0/5  1,650 reviews

Certificate of excellence 2024

Disappointing Experience at Mercury Penang

Customer review rating 1.0/5

C Couples - Confirmed reviews ALL

Our stay at Mercury Penang was a series of frustrations. From the moment we arrived, the staff were unhelpful, and our room was changed without any valid explanation. The check-in process was disorganised, and the staff's indifference was confronting. Our staff member, (Nair or similar), seemed to be in need of some serious customer service training. A simple request for toilet paper took 30 minutes. I had to go downstairs myself, and the lady at the counter responded, "I have already called housekeeping," and continued "working" on her computer until I re-insisted she might be able to help. Seriously, this level of service was unacceptable. As a platinum member, I was supposed to be provided with VIP internet access, but instead, I was given the regular one. I only noticed this upon checkout when I saw it at the counter. The internet connection was dreadful, had to pay for my own roaming data the whole time adding to the cost and disappointment. Our two-day stay at Mercury Penang was a negative experience, and I wouldn't recommend it to anyone. In contrast, our stay at Mercure Langkawi was a pleasant experience, marked by friendly and well-trained staff who ensured our comfort throughout our visit. This comparison highlights that our negative feedback for Mercury Penang is based on actual service issues and not personal bias. And even so, literally doubt I will book at any Mercure again after the last two Mercure experiences (Nusa Dua being worse).

Dear Connor L., Thank you for taking the time to share your feedback with us. We apologize for the disappointing experience you had during your stay at our hotel. We take all feedback seriously and are truly sorry that we fell short of your expectations in several areas, including the service, room changes, and amenities. We will use your feedback to improve our services and ensure that our guests receive the hospitality they deserve. We would like to invite you to contact us directly so that we can discuss the issues you faced in more detail and make things right. We hope that you will give us another chance to show you the true spirit of hospitality. Sincerely, Gerard Chan Resort Manager

Love the beach

Customer review rating 4.5/5

Okta Families - Confirmed reviews ALL

Tiring all day can be swept away after playing at the beach.

Dear Oktarina P., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Well located, Spacious Room, Good Beach, Scrumptious breakfast

Customer review rating 5.0/5

Ellynadyn Business - Confirmed reviews ALL

Had a 3 night stay here. It's been so cozy at night. Slept in a very comfortable bed. I could snore in my sleep! Don't let me start on the location! Free parking, LOVE IT! Middle of Penang, either u wanna go to Georgetown or Batu Feringghi, only took 15 mins each. Love the varieties of breakfast! It's scruptious and energized me throughout my day. I definitely enjoyed my stay and would recommend u guys to experience it yourself!

Dear EllyNadia K., Wow, thank you so much for your amazing review! We're thrilled to hear that you had a fantastic 3-night stay with us and enjoyed the cozy atmosphere, comfortable bed, and location of our hotel. It's great to know that our free parking facility was a bonus for you! We're also delighted to hear that you loved our breakfast spread - we're proud of our culinary team for creating a delicious and energizing start to your day. We're glad that you were able to explore Georgetown and Batu Feringghi easily from our hotel, too. Your recommendation means the world to us, and we can't wait to welcome you back again soon! Thank you for choosing Mercure Penang Beach Hotel - we'll make sure to keep up the good work! Sincerely, Gerard Chan Resort Manager

well located near the beach

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Nice ocean view from the room.

Dear Murugan S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gerard Chan Resort Manager

Customer review rating 1.5/5

Sam C. Friends - Confirmed reviews ALL

When I arrived around 15:00 in your hotel. There is a priority counter but no staff in there. I was waiting there for a while. A staff told me that the priority counter was not in operation. He asked me to line up a normal check in counter. To be honest, I don’t think it was a good experience

Dear Chun Wah C., I'm sorry to hear that you had a frustrating experience when you arrived at our hotel. It's unacceptable that the priority counter was not staffed, and you had to wait before being told to join the regular check-in line. We apologize for the confusion and any inconvenience this caused. We take situations like this seriously and will look into why the priority counter was not operational during your arrival time. We'll also make sure to inform our staff about the importance of properly communicating with guests when issues like this arise. Please know that we value your feedback and would like to make it right. Sincerely, Gerard C. Resort Manager

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Other web-users rate our hotel

  • 1,511 reviews 7.3/10 Location
  • 2,378 reviews 8/10 Room
  • 1,587 reviews 6.4/10 Service
  • 44 reviews 5/10 WiFi
  • 1,038 reviews 8.7/10 Beach
  • 1,036 reviews 7.2/10 Cleanliness
  • 804 reviews 6.3/10 Breakfast
  • 604 reviews 5.2/10 Food

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