Mercure Penang Beach 4 stars

Must better services than before! Speedy check in by Yuan and very good process of check out with Natasha.. Johan with his explaination of places to visit Had lil hiccups with FNB which eventually sorted out which i don't blame them cause not many staffs that uterlize staff rate knows about it Over all.. Kudos to the team!

We felt happy staying at this hotel. Good hotel with good view , swimming pool and well maintain gym. Continue to have shuttle service to the night market.

We enjoyed our stay but was truly surprised at the delicious ala carte menu with such great value. The staff were extra friendly and helpful.

Satisfactory

Very nice hotel to stay in Penang, big room and clean thanks to housekeeping do a good job,reception staff all nice and professional from check in and check out.the best is breakfast all food delicious thanks to kitchen staff.near best nice to chill and Relaks I will come back

Pro -By the beach -Friendly and helpful cleaner (When we told the cleaner that the kettle was dirty,he helped us to change another one) Con -Staff at the hotel was unable to answer our questions regarding carpark payment when we return to the hotel at night.Instead,he told us to wait till the next staff from the morning shift comes in.On top of that,when we inform the staff that the electric kettle was dirty,he told us that it was not dirty,said it was supposed to be like that and did not even bother to change for us. -The first room that was given to us was dirty,hand soap was left open,used bottle water was left in the fridge and the door lock was not working condition. Upon calling the front desk,the technician came to check and confirm that it was spoilt.Got a change of room but the toliet was unclean,there are lots of cardboard pieces on the floor which was not cleared.For the consecutive days,we had asked for our rooms to clean up in hope that they will clean the toliet properly but still the cardboard pieces was left in the toliet floor.

Need to improve on the service restaurant team. The hotel is good in general, great location, nice room, though the bedsheets stain look like blood stick on bedsheet.but thank for hsk team change immediately on the bedsheet hsk must more careful on that is a mejor mistake , in the room was clean air cond so good love the room design , I can't remember name of the staff actually in restaurant not really friendly and limited breakfast need more choices. should put some eminites for my children, no welcome fruit/snacks for my children in the room, well lots of hotel do have for Great first stay experience for the guest.

Strategic place and loves the bed..

overall is good.

The location is great.. Easy to access by public transport, lovely long clean beach with lots of interesting shells. Room very comfortable with a lovely view to sea. Staff very friendly and breakfast had lots of delicious options. Check in and out was quick and easy. Complimentary drink did not include alcohol. House keeping a little hit and miss. Some days we would have hand and face towels, other days none were there which can cause concern as there is a note in the room stating that if any of the room's towels were missing, we would be charged for them.

On arrival there were some issues. The beach has no sun loungers, there was a shortage of pool towels and mattresses were wet BUT the service recovery from the duty management team and Moraly at the pool was superb. Food and beverage service in the restaurant, bar and the special BBQ buffet provided excellent food quality and service. It was a very enjoyable stay

Was a great stay, staff were very friendly and attentive. Location was great, near the beach, enjoyed the view and cool sea breeze.

Enjoyed the stay. Staff polite and helpful. But housekeeping staff needs more training. No hand towels for 3 days running and I needed several reminders to any attention.

CHECK IN: check in was a bit delay, i get my 2room keys at 4pm, and the others was late than that. Room&facility: clean and comfort. Breakfast: good breakfast and many choices, i love it. Overall: Recommended and satisfied.

The hotel is getting two stars because of the great food and beverage team and their excellent breakfasts, lunches, dinners and Christmas eve buffet. I would come back just to eat but would never again stay and the accommodation service, which is the hotel's main business gets no star at all from us when back in April 2019 we gave this same hotel a 5 star review. We arrived at the hotel on the eve of the 23 December around 10.30,11.00pm after 11 hours flights just wanting to rest but instead we found that we were given a dirty room to sleep in. The floor wasn't mopped properly so we could even see the marks, the toilet was dirty and even worse the bedsheet was stained in three different places. When I lifted the sheet to smell the stains I was shocked to see that there was no mattress protector under the sheet! Of course I called the reception that "tried" to send somebody from the housekeeping unit to find us a new mattress or a mattress protector and new sheet. This nice somebody, who didn't speak any English arrived with a bed sheet and a mattress protector for a kid size bed ( to use on the king size bed)! After an hour ( it was midnight by then), four phone calls to the reception and three failed attempts from the housekeeping person to search for a mattress protector, my husband went down to reception to speak to them as they have stopped picking up the phone! Only then did the duty manager who sits next to reception decide to get involved and get onto it!! He moved us to another room that was cleaner than the first one but WITH NO MATTRESS PROTECTOR EITHER!!! He told me over the phone that that was very common and when I tired to explain to him the use and benefit of the protector and how you can wash it when you can't wash the bed he disagreed with me!!! I'm still in shock that a 4 star hotel can have those low hygiene standards and even argue against the use of mattress protectors in all of their rooms! Shocking. My husband and I slept over the duvet for the rest of our stay as no one rectified the situation later as they had promised. The white towels were also not that white clean. Our room didn't have a working phone either, we couldn't call outside of the hotel and had to give reception the numbers to dial up and transfer the calls to us, 1990s style! I'm an Accor plus member and really questioning if it's worth the fuss or the membership fees. Would I come back to stay again? certainly not but I would come back to eat.