The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.
The hotel provides direct access to the beach.
Perfect for team building activities, leisure events and open concept weddings.
For alternative dining options, room service is available on site
Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.
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Mercure Penang Beach
505 Jalan Tanjung Bungah, TANJUNG BUNGAH
Check-in from - Check out up to
- Swimming pool
- Car park
- Wheelchair accessible
- Fitness center
- Air conditioning
- Meeting rooms
- 100% Non Smoking Property
- Room service
Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.
Our guest reviews
Our guest reviews
100% genuine reviews from our guestsFind out more
If it wasn't for the beachfront location of this Hotel it would go broke.
TripAdvisor rating 1.0/5
435darrylj TripAdvisor review
We Booked our stay at the Mecure Penang Beach on the Accor website. We frequently use Accor brand hotels, are members of their club and try to be loyal to a brand that offers some level of benifits in return for that loyalty. This hotel however doesn't deserve to be a part of that group as it is run by clueless staff at ever level of interaction. On arrival there was quite a line up of people chcking in with one person on reception. I went to the members privilige checkin as its supposed to be an express service for members but it look too long for anyone to come out and assist. My booking was made in advance and was "pre paid". I have a reciept from accor stating full amout paid in advance including fees and taxes. With an amout to be paid at hotel of zero. At checkin I'm then advised that there are extra taxes to be paid as Accor does not bill for these taxes on their website. They then swing around a document in a platic frame stating local taxes are payable. I argue that my bill is payed in advance and that if the company that owns them doesnt't bill me correctly they should get the taxes from Accor. They make no effort to correct the situation except to say that many people have the same complaint........Well fix the booking problem then!! We go to the room and unpack. We purchased an ocean view wich is nice but the room is tiny. If someone is in the bathroom at the sink and you open the door you will knock them unconsious. We get a welcome drink with our membership. Go to the bar and ask for a drink. No alcohol on offer. They say my membership doesn't cover booze.....But it does in every other Accor hotel I've ever stayed in??? I go to the pool to cool off. It's overcrowded with all sorts and no pool towels. Reminded me of a caravan park. I ask ever staff member I can see or find if I can get a pool towel. Nobody knows what a pool towel is. We left for dinner and on the way back into the hotel I asked the now new duty manager to explain the reason why I'm paying these undisclosed taxes. Once again I'm unhappy with the explaination. I decide that we will leave the hotel in the morning as I'm unimpressed withthe service. I ask for for her to put in writting via email the circumstances around payment for these taxes. I never recieve the email. In the morning we go for breakfast. Its like a zoo. Food all over the floor and tables struggling to be kept clean. Completly missmanaged. We pack up and go to checkout. I explain what is happening and that we are checking out early as Im unimpressed with the way they conduct business. There was no hand over from the previous night manager. I once again explain that I want an email explaing the why I have to pay extra taxes on a pre paid stay. Im promised I will recieve it........Still waiting. Rubbish, unprofessional, clueless. We walked a short distance down the road and checked into the Hompton. It was cheeper, had bigger rooms with amazing views. The staff were all excellent. There are better options. I could not recomed this hotel.
Dear 435darrylj, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerard Chan Resort Manager
Customer review rating 3.5/5
Ahmad N. B. A. N. Business - Confirmed reviews ALL
The rooms was good but the food for the whole time while we stayed there are not good in term of taste.
Dear Ahmad Nazmi Ahmad Nazmi Bin Ahmad N., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Gerard Chan Resort Manager
Customer review rating 4.0/5
Erwin V. D. B. Friends - Confirmed reviews ALL
Clean and spacious rooms. Friendly staff
Dear Erwin V., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm regards, Gerard Chan Resort Manager
Customer review rating 4.5/5
Tat Couples - Confirmed reviews ALL
Had room with a Seaview . Good location. Appreciated morning walk on the beach.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warm regards, Gerard Chan Resort Manager
Customer review rating 3.0/5
L. L. Couples - Confirmed reviews ALL
The hotel is old. I used the public washroom and felt very uncomfortable, they're not dirty but small and old. Time to renovate them to give a good impression to the guests. The chairs in the common area are missing on the third day. Are they not for the guests to use or are they just for the guests who come for bengkel or meeting? The housekeeping need to improve.the cups were not washed thoroughly,coffee stain that can be removed still remain on the cups the first day I checked in. The floor is not vacuumed on the second day, the floor of the toilet and the shower area also not cleaned thoroughly .The towels look a bit old and is time to change them.the table and the mirror in the room is not wiped at all, the table is sticky. When closing the door can get a loud sound, this is really irritating while you're asleep. we can also easily heard people talking and children playing from the room at night. The breakfast is dissapointing. Not much varieties and not tasty. The peanut butter and butter is of low quality. The bean sprout is sour, so think they're not fresh. The fruits are really dissapointed , they should be cut in a bigger triangle shape and not in cube. The only good thing is the staffs who are working in the restaurant ,they are well trained. Luckily the hotel is right in front of the sea, I have a very good view while having breakfast .
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warm regards, Gerard Chan Resort Manager
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