Mercure Penang Beach 4 stars

Customer review rating 4.2/5 653 reviews
Mercure Penang Beach
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+ 16 Services
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Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • Free scheduled shuttle service to Bayan Lepas Industrial Area and Straits Marina Bay.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah
TANJUNG BUNGAH
11200
penang
malaysia

Tel: +6043718888

Fax: (+60)43718802

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    PENANG INT'L At 23km / 14 miles

GPS :5.4638, 100.3019

Our accommodations

Mercure Penang Beach features 220 cosy rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Superior Room with 1 King-size Bed.

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 Double Beds.

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 King-size Bed, Ocean VieW.

  • Max. number of persons: 3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 Double Beds, Ocean view.

  • Max. number of persons: 3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 King-size Bed, Ocean view.

  • Max. number of persons: 4
  • Area: From 56
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Suite with 1 King-size Bed, Ocean view.

  • Max. number of persons: 4
  • Area: From 88
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

The Ombak

Type of cuisine: International

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Coffee House, which features stunning ocean views. Open for breakfast, lunch and dinner. Pair your meal with our selection of wines and enjoy the tropical sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M Bar

Photo non contractuelle / Strictly non binding

M Bar provides a relaxing ambiance and magnificent sea view with soothing background music. An ideal escape after a hectic week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 532

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

653 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,462 reviews

5D4D At Mercure Hotel Tg. Bungah, Really A Wonderful Experience

Customer review rating 4.2/5

Ahmad S. Z. Families - 13/02/2020 Confirmed reviews ALL

Me and my family enjoying staying at Mercure Hotel during CNY holiday in January 2020. It's not a big/huge hotel, but it is easy to access to beach and swimming pool. Friendly hotel staff make me and my family feels welcome during our 5D4N staying at Mercure Tg. Bungah. During breakfast, Mr. Nathan (a restaurant captain/manager), he's very help full and very considered to arrange a table for me and my family to have a cozy and tasty breakfast during our 4 night stayed. I confirmed to stay again at Mercure Tg. Bungah on our next CNY holiday trip.

Dear AHMAD SHAMSUL Z., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

GREAT TIME AT MERCURE BEACH PENANG

Customer review rating 4.2/5

Suwondo T. Solo - 10/02/2020 Confirmed reviews ALL

These is the first time I stay at Mercure beach Penang & these hotel its good for relax cause has own beach & also swimming pool for adult & kids. One of the advantage join Accor member are they always upgrade my room & also give free breakfast. Really appreciate for best service of Mercure Beach Penang Hotel & hope can back to these hotel again soon.

Dear SUWONDO T., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Old furnishing and not prepare

Customer review rating 4.2/5

Colin L. Families - 10/02/2020 Confirmed reviews ALL

I booked the room for 3 persons and asked to add a bed. However, the bed was not prepare in advance. the furniture in the room were very old and peeling. No welcome gift offered

Dear COLIN CHI HANG L. COLIN CHI HANG, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

Great location with friendly and helpful staff

Customer review rating 4.2/5

Murugeson S. Couples - 09/02/2020 Confirmed reviews ALL

We stayed for 4 weeks at Mercure Penang. The staff went above and beyond to ensure our stay was enjoyable. We will come back again.

Dear MURUGESON S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Thinesh Assistant Front Office Manager

Good location with beach front

Customer review rating 4.2/5

Hendra Solo - 08/02/2020 Confirmed reviews ALL

Mostly great customer service.

Dear HENDRA T., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh Assistant Front Office Manager

Excellent service

Customer review rating 4.2/5

Kallen A. Friends - 08/02/2020 Confirmed reviews ALL

Must better services than before! Speedy check in by Yuan and very good process of check out with Natasha.. Johan with his explaination of places to visit Had lil hiccups with FNB which eventually sorted out which i don't blame them cause not many staffs that uterlize staff rate knows about it Over all.. Kudos to the team!

Dear KALLEN A., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh Assistant Front Office Manager

Good stay and location near to Guernsey drive

Customer review rating 4.2/5

Rasida A. R. Couples - 08/02/2020 Confirmed reviews ALL

We felt happy staying at this hotel. Good hotel with good view , swimming pool and well maintain gym. Continue to have shuttle service to the night market.

Dear RASIDA ABDUL R., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh Assistant Front Office Manager

Surprising meals

Customer review rating 4.2/5

Kevin Y. Families - 08/02/2020 Confirmed reviews ALL

We enjoyed our stay but was truly surprised at the delicious ala carte menu with such great value. The staff were extra friendly and helpful.

Dear . Y. CHOOI LEONG, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh Assistant Front Office Manager

Good stay

Customer review rating 4.2/5

Andaman Y. Solo - 07/02/2020 Confirmed reviews ALL

Satisfactory

Dear Y. A., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Good hotel to stay

Customer review rating 4.2/5

Anonymous Couples - 07/02/2020 Confirmed reviews ALL

Very nice hotel to stay in Penang, big room and clean thanks to housekeeping do a good job,reception staff all nice and professional from check in and check out.the best is breakfast all food delicious thanks to kitchen staff.near best nice to chill and Relaks I will come back

Dear AMRAN B., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Beach by the hotel

Customer review rating 4.2/5

Berlinda Couples - 07/02/2020 Confirmed reviews ALL

Pro -By the beach -Friendly and helpful cleaner (When we told the cleaner that the kettle was dirty,he helped us to change another one) Con -Staff at the hotel was unable to answer our questions regarding carpark payment when we return to the hotel at night.Instead,he told us to wait till the next staff from the morning shift comes in.On top of that,when we inform the staff that the electric kettle was dirty,he told us that it was not dirty,said it was supposed to be like that and did not even bother to change for us. -The first room that was given to us was dirty,hand soap was left open,used bottle water was left in the fridge and the door lock was not working condition. Upon calling the front desk,the technician came to check and confirm that it was spoilt.Got a change of room but the toliet was unclean,there are lots of cardboard pieces on the floor which was not cleared.For the consecutive days,we had asked for our rooms to clean up in hope that they will clean the toliet properly but still the cardboard pieces was left in the toliet floor.

Dear TEOH Y., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thinesh Assistant Front Office Manager

Nice sea view window love it my wife and my children enjoy the view.

Customer review rating 4.2/5

H. A. Families - 06/02/2020 Confirmed reviews ALL

Need to improve on the service restaurant team. The hotel is good in general, great location, nice room, though the bedsheets stain look like blood stick on bedsheet.but thank for hsk team change immediately on the bedsheet hsk must more careful on that is a mejor mistake , in the room was clean air cond so good love the room design , I can't remember name of the staff actually in restaurant not really friendly and limited breakfast need more choices. should put some eminites for my children, no welcome fruit/snacks for my children in the room, well lots of hotel do have for Great first stay experience for the guest.

Dear Mohd A. H., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Comfortable

Customer review rating 4.2/5

Rohana Friends - 06/02/2020 Confirmed reviews ALL

Strategic place and loves the bed..

Dear ROHANA R., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

well located

Customer review rating 4.2/5

Jolai Families - 05/02/2020 Confirmed reviews ALL

overall is good.

Dear LAI A., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

A delightful experience..

Customer review rating 4.2/5

Louise P. Couples - 05/02/2020 Confirmed reviews ALL

The location is great.. Easy to access by public transport, lovely long clean beach with lots of interesting shells. Room very comfortable with a lovely view to sea. Staff very friendly and breakfast had lots of delicious options. Check in and out was quick and easy. Complimentary drink did not include alcohol. House keeping a little hit and miss. Some days we would have hand and face towels, other days none were there which can cause concern as there is a note in the room stating that if any of the room's towels were missing, we would be charged for them.

Dear LOUISE P., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

32 day stay

Customer review rating 4.2/5

Paul B. Couples - 04/02/2020 Confirmed reviews ALL

On arrival there were some issues. The beach has no sun loungers, there was a shortage of pool towels and mattresses were wet BUT the service recovery from the duty management team and Moraly at the pool was superb. Food and beverage service in the restaurant, bar and the special BBQ buffet provided excellent food quality and service. It was a very enjoyable stay

Dear PAUL JEFFREY ALAN B., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Good location

Customer review rating 4.2/5

Hasmukh S. Families - 04/02/2020 Confirmed reviews ALL

Was a great stay, staff were very friendly and attentive. Location was great, near the beach, enjoyed the view and cool sea breeze.

Dear HASMUKH S., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Lo vely seaview,greatlocation.

Customer review rating 4.2/5

G. B. K. Couples - 04/02/2020 Confirmed reviews ALL

Enjoyed the stay. Staff polite and helpful. But housekeeping staff needs more training. No hand towels for 3 days running and I needed several reminders to any attention.

Dear BOON K. G., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team.On the other note we will take note regards on lacking experience on houskeeping staff.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

CLEAN AND GOOD STAY

Customer review rating 4.2/5

Tang88 Families - 03/02/2020 Confirmed reviews ALL

CHECK IN: check in was a bit delay, i get my 2room keys at 4pm, and the others was late than that. Room&facility: clean and comfort. Breakfast: good breakfast and many choices, i love it. Overall: Recommended and satisfied.

Dear TANG H., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Exceptional food and beverage services and offerings with bad accommodation related services

TripAdvisor rating 4.0/5

HalaToubia 03/02/2020 TripAdvisor review

The hotel is getting two stars because of the great food and beverage team and their excellent breakfasts, lunches, dinners and Christmas eve buffet. I would come back just to eat but would never again stay and the accommodation service, which is the hotel's main business gets no star at all from us when back in April 2019 we gave this same hotel a 5 star review. We arrived at the hotel on the eve of the 23 December around 10.30,11.00pm after 11 hours flights just wanting to rest but instead we found that we were given a dirty room to sleep in. The floor wasn't mopped properly so we could even see the marks, the toilet was dirty and even worse the bedsheet was stained in three different places. When I lifted the sheet to smell the stains I was shocked to see that there was no mattress protector under the sheet! Of course I called the reception that "tried" to send somebody from the housekeeping unit to find us a new mattress or a mattress protector and new sheet. This nice somebody, who didn't speak any English arrived with a bed sheet and a mattress protector for a kid size bed ( to use on the king size bed)! After an hour ( it was midnight by then), four phone calls to the reception and three failed attempts from the housekeeping person to search for a mattress protector, my husband went down to reception to speak to them as they have stopped picking up the phone! Only then did the duty manager who sits next to reception decide to get involved and get onto it!! He moved us to another room that was cleaner than the first one but WITH NO MATTRESS PROTECTOR EITHER!!! He told me over the phone that that was very common and when I tired to explain to him the use and benefit of the protector and how you can wash it when you can't wash the bed he disagreed with me!!! I'm still in shock that a 4 star hotel can have those low hygiene standards and even argue against the use of mattress protectors in all of their rooms! Shocking. My husband and I slept over the duvet for the rest of our stay as no one rectified the situation later as they had promised. The white towels were also not that white clean. Our room didn't have a working phone either, we couldn't call outside of the hotel and had to give reception the numbers to dial up and transfer the calls to us, 1990s style! I'm an Accor plus member and really questioning if it's worth the fuss or the membership fees. Would I come back to stay again? certainly not but I would come back to eat.

Dear Guest, We were truly honoured that you spend your time at Mercure Penang beach. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, we take this matter very seriously and our respective department are working on it. We dully noted on the cleanliness which is not up to the par, this is not our usual standards of presenting our facilities/services to our patrons. I will personally confront the issue with the respective department head to ensure such important element to be in order. Thank you again for sharing your experience, and we hope it has not detracted the overall enjoyment of your stay in Penang.. Sincerely, Dennis Dillon (Front Office Manager)
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