Mercure Penang Beach 4 stars

we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice

Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation

We checked in at 2 pm as Platinum guests however could only receive our room at 8pm! Required to wait for 6 hours to get our room! Every follow up the front office could only reply they are cleaning our room for 6 hours!

Nice beach & good location.

This was my 1st time coming to this hotel. So here is my review/comment : Good 1. Definitely love the location and the beach of this hotel. Sitting in the middle of between Gurney Drive and Batu Feringghi. 2. Don't have to pay for the parking. 3. Got to check in early & check out late despite my stay was on weekend. 4. Friendly security guards. Dissatisfaction: 1. The breakfast was a disappointment. Didn't taste good and had to wait for 45 minutes for a mere nasi lemak. And my friends had to wait for 1 hour for their breakfast. I'm well aware that it was on the weekend but it was really ridiculous to wait for 45minutes - 1 hour for that kind of breakfast. As if the chef wasn't prepare at all. 2. I stayed in the suite. Obviously the suite haven't been occupied for quite a time. Lots of amenities were not in the suite. I had to request for the bath mat. And the toothpaste already harden cause it's been there for too long. 3. The glass in the kitchen had an obvious coffee stain on it. Disgusting. 4. The toilet piping system in the shower cubicle was clogged and it was kinda hard to shower in it. 5. The room my friends were staying out of water around 11am when we were about to check out. She called the front office and the front office said will be sending technician but till we checked out nobody came to check in her room. It's a disgrace for me cause I was the one recommending the hotel to them. 6. Please refurbish the hotel especially the door of each room. Probably will be coming back. Dont be a disgrace to other Mercure and Accor.

Dissatisfied, below my expectations !

where should i start? Room we waited from 3 pm til 630. House keeping staffs all no sop. not wearing mask. so short of staffs, every where no follow sop.

- Access to room was given only at 4pm which is a one hour delay - Rooms not made up - Had to validate the access cards a couple of times - Had to change room due to electrical fault - This hotel can’t handle volume and lacks the relevant skill set and support

The hotel was full for the holiday season, and clearly struggled to handle the load. My room was cleaned only one of the five days I stayed, my wi-fi access wasn't enabled throughout the stay (didn't matter as I have unlimited mobile data anyway), and an attempt to order room service was turned down as there was no capacity in the kitchen. On top of that, the towels really smelled and the floor of the lifts was always wet/sandy. I only used my breakfast entitlement on one of the days as the vegetarian selection was very limited. Can do much better.

Unsatisfied, overall below my expectations. Breakfast: except the coffee, everything else was quite pathetic and simple. Not even have fried eggs or omelette. Not worth the value. Rooms: late cleaning (not sure if it was even cleaned at all), Either forget to provide clean towels or toiletries, so have to ask for it every day (I wonder how the housekeeping was trained). Front desk: appeared to be new because the staff were not sure about my booking details, and cannot answer simple questions about Reward points. Hotel: was very surprised that this hotel not allowed to use reward points to pay for example additional food expenses. Appeared that the hotel is under-staff and overwhelm with high occupancy.

From the moment we arrived until the minute we checked out (we checked out early) this was a terrible experience. As we arrived, there was no parking and the security lied to us, telling us free parking was around the corner - which was paid parking. On check in, my Gold member status was not acknowledged - no room upgrade, no welcome drinks. We were given a room which was not cleaned! All of the hallways, lifts and the fitness centre are DIRTY! I asked for the room to be cleaned on the second day - this was not done. There was evidence of other peoples food and hair. My pillow had black marks on it. The next day we checked out early - we were offered a refund, however it has not happened yet. This was an unacceptable stay - rooms should be cleaned to a high standard during the pandemic.

If you thinking of having a good family holiday at this hotel, please think twice. It is the worst ever hotel I never stay in before with Accors hotel group. The room is not ready even I arrived at 3:45pm at the hotel and the room only available after 4pm, the second room only ready after 5pm, I thought the check in time is at 3pm? During the stay, my room cards were not function after I was back from a day trip in Penang on my second day stay about 6pm, I need to ask the housekeeper to open the room for my exhausted kids and I need to go to reception to change the keycards. When enter the rooms, only one of the rooms were cleaned and I need to go to reception to ask them to clean my other room, when complained to reception about this, they told me they were not enough staff, I was so disappointed, they not even said sorry for it just came out with all the excuses. I don’t think this should be the answer from and hospitality business and if they are not ready to be one, please leave. There also not enough parking for this hotel, they prioritize the function guest and reserved the parking fir them, they not care for the in house paid guest. I was asked to park my car at the next door building and pay for the parking myself. I think the hotel need to overhaul if they still want to be in the hospitality business.

During the this covid 19 pandemic, the hotel not taking sop seriously, didn't enforce to scan temperature and mysejahtera check in for visitor. Have to request to makeup the rooms two times. I booked for king size bed but queen size bed was provided. Hotel location is good and nearby to Georgetown and with beach at doorstep. Plenty of seats provided near the lobby to rest and enjoy the Seaview.

Room was not cleaned for the final night. There was a bunch of people playing loud music at 1 to 5 am, drinking and talking loudly. I called the front desk at 4 am but there was no answer. The security feature the lift is not working. Not enough car park and there was work on the building with no protection given to the cars parking nearby. The front desk on 24/12 was not able to give me a satisfactory answer on why there was nobody to answer the phone call! I must say the stay was one of THE WORST I’ve have with Accors group of hotels. I could’ve called the police and they would’ve closed the hotel for not practicing Covid prevention SOP. I even have photos to show the disruptive gathering!! In short, I’m utterly disgusted with the service there!!

We booked the room with small living area and kitchen which is spacious enough for us. Location is good with a beach behind the hotel. Parking are limited and at time we have to park at condominium next to it with charges. Overall stay is quite comfy but not worth to pay for breakfast. Breakfast is quite terrible, with selection of noodles or nasi lemak. Other choices are limited. Not sure if there is some minor work ongoing, the room above us had the knocking sound in the afternoon 2 days on the row. We feedback to the front desk the first day but 2nd day still the same. Quite annoying indeed as you can't even take a nap.