Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.0/5 1,090 reviews

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Description

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

Our accommodation(s)

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Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

GPS:5.4638, 100.3019

Telephone
Fax +60 4-371 8802

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,090 reviews

TripAdvisor Rating  3.8/5  1,703 reviews

Certificate of excellence 2024

Terrible experience!

TripAdvisor rating 1.0/5

Navigate52090572508 TripAdvisor review

Bedsheets are dirty with stains and hair. Requested for change of bedsheets but was only given the new one and expected to change ourselves. (Take with pinch of salt that housekeeping is off work at 11pm). Bathing towels come with a stale smell too. Toilets (basin etc) not catered for Asians who are shorter.

Customer review rating 4.5/5

Kevin K. K. T. Couples - Confirmed reviews ALL

Staff was friendly and helpful. Place was clean and tidy.

Staff members excellent

TripAdvisor rating 4.0/5

elaine5757 TripAdvisor review

Stayed here five nights and enjoyed it , the rooms are spotless and the staff very pleasant. It’s in a fantastic location and has stunning views. Air con is good along with the WiFi too. The only negative really is the breakfast. Every thing was cold and the reason for this is there is no heat under the food on display and the lids are all left open where they should be closed as everyone was coughing and the ladies throwing their hair around. This contaminates the food . The selection for European guest is also very limited. However the restaurant is clean and the food is displayed beautifully. The pool is great along with the beach but again European guests do like sunbathing And there were zero facilities ie sun beds or brollies to shade . Such a shame as this would be just perfect if the facilities were provided. Anyway a positive note the staff are all very pleasant and professional so thank you all Kind regards Room 445

Dear Elaine5757, Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your stay, appreciated the cleanliness of the rooms, our convenient location, stunning views, and the friendly service provided by our staff. It’s also great to know that you found the air conditioning and WiFi to be satisfactory, as well as the pool and beach facilities. We sincerely apologize for the inconveniences you experienced with breakfast and sunbed facilities. Your comments regarding the breakfast presentation and hygiene concerns are taken very seriously, and we will address these issues with our team to ensure improvements are made. Regarding the limited European breakfast options and lack of shaded sunbathing facilities, we appreciate your constructive suggestions and will consider them as we look to enhance our offerings. Thank you once again for your kind words about our team’s professionalism. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Kind regards, Mercure Penang Beach

Customer review rating 1.5/5

Lorenzo D. Business - Confirmed reviews ALL

Location was lovely, unfortunately the entire structure was not up to task. i am not even so convinced what does it mean for accor: gold member (almost platinum actually). The room and the entire floor was freshly painted and so smelly! In arrived at evening The room electricty fault was a full black out while I was unpackaging after a long day. Electrician was super noce but could not make it right. Just in the end understood it was due a faulty key card. The window could shut down as the smell was strong but the window was hissing too so the super had to drill to shut down the window. The music was very strong coming from upstairs (floor emergency door was open due to the smell) and also the walls so thin I could clearly listen to the conversation in the adjacent room and their tv. I was so tired I didnt even complain when the non english speaking waitress at the restaurant brought me a dinner order wrong. Of course hotel is on the beach, perfect for family, nice pool, decent fitness area, and of course nice positive approach from all the staff which made the experience easy to forget, like the bad weather falling down non stop. Beside that, I didnt have upgrade, nor extra points to sweeten the clear bad experience or a free voucher for food or drinks. The cost was cheap ok, but definitely not worth it for me.

Dear Lorenzo D., Thank you for taking the time to share your experience at Mercure Penang Beach. We appreciate your feedback and are pleased to hear that you enjoyed our location and the positive approach of our staff. However, it is concerning to learn about the issues you encountered during your stay. We sincerely apologize for the discomfort caused by the odor in your room and the inconvenience with the electricity. Our team strives to maintain a high standard of service, and it is regrettable that this was not your experience. We will review your comments regarding the noise levels and communication barriers in our restaurant, as these are crucial areas for improvement. As for the loyalty benefits, we recognize the importance of acknowledging our valued guests and will take your feedback into consideration moving forward. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, Mercure Penang Beach

Customer review rating 5.0/5

Juliana M. F. Business - Confirmed reviews ALL

Hotel located close to the sea very fascinating and your landscaping destress us as we return to the hotel. Wish to be in the hotel more !! Clean and pleasant staff

Dear Juliana M. F., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, landscaping, and the service provided by our staff. We look forward to welcoming you back for another enjoyable experience. Best regards, Mercure Penang Beach

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Other web-users rate our hotel

  • 1,441 reviews 8.1/10 Location
  • 2,506 reviews 7.5/10 Room
  • 1,583 reviews 6.1/10 Service
  • 60 reviews 4.9/10 WiFi
  • 1,071 reviews 6.1/10 Cleanliness
  • 1,027 reviews 8.9/10 Beach
  • 737 reviews 7/10 Breakfast
  • 563 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.