Mercure Penang Beach 4 stars

Customer review rating (ALL Rating) 4.1/5 1,255 reviews

Mercure Penang Beach
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+ 16 Services

Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for guest with 2 doses vaccination up to 14 days.

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah
TANJUNG BUNGAH
11200 penang
malaysia

Fax: (+60)43718802

Check-in from 15h00

Check out up to 12h00

  • By plane

    PENANG INT'L At 23km / 14 miles

GPS:5.4638, 100.3019

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Our accommodation(s)

Mercure Penang Beach features 220 cosy Non Smoking rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 532

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

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ALL Rating 4.1/5

1,255 reviews

TripAdvisor Rating 4.0/5

1,508 reviews

Good view

Customer review rating 5.0/5

Jem Families - 12/01/2022 Confirmed reviews ALL

My trip to Penang with my family; wife and son. Everything was good from check in to check out. The view from our room was exquisite. Tq

Average experience

Customer review rating 3.5/5

Elain Couples - 11/01/2022 Confirmed reviews ALL

At first i was giving a bigger room with big toilet and a bathtub, due to the room air con is not cold, i was arrange by changing to a smaller room without bathtub. Suggest Mercure should change the same size of room to guest cause we already pay the money upfront. The breakfast should improve as the food is not tasty is not much variety, the only good things is the restaurant is facing the sea view.

Customer review rating 3.0/5

Anonymous Families - 11/01/2022 Confirmed reviews ALL

Some Staff wearing mask under chin. This is worrying especially during covid pandemic still hunting our country. Sea view is a plus point for this hotel Breakfast choices are limited compare to 3 years ago when the hotel is under four point by sheraton. Front desk attitude can be improved. Thank you. Regard

So so... Hygiene parq

Customer review rating 2.5/5

Nigel H. Couples - 11/01/2022 Confirmed reviews ALL

I thought before i enter the room cleaning part everything by completed but still have to remind the window glass very dirty with much oily finger print there and much dust i saw alots of hygiene matter.

Great stay

Customer review rating 4.5/5

Izreen F. Families - 11/01/2022 Confirmed reviews ALL

The hotel satisfied us so much. The environment, the location, the people, the room are all great. Only the limited parking is the problem especially on weekend but i have no big issue regarding that. Some of the previous reviews prior my stay said the breakfast is so so but for me the choices quite a lot to choose. Thank you for providing my small family a great stay last weekend.

Amazing stay

Customer review rating 4.5/5

Sha Families - 11/01/2022 Confirmed reviews ALL

Room so nice with beach view. Easily access to the beach. Clean room and toilet.

Good stay, friendly staff

Customer review rating 4.5/5

Niza A. Couples - 10/01/2022 Confirmed reviews ALL

room very cozy and spacious....we really enjoyed stay at the hotel

Injury on Beach Ruined Stay

Customer review rating 2.0/5

Anonymous Families - 10/01/2022 Confirmed reviews ALL

I've stayed at this same hotel before when it was under a different brand / management. The evening front desk staff that checked us in was very good. The following morning front desk staff that checked us out was not. Overall the hotel was ok, but our stay was ruined when my daughter stepped on a fishing hook while she was playing on the beach. The manager only told us that they have no control over the beach as it is not under them and just asked the city council to clean the beach more frequently. Either way, the beach is right behind the hotel, which is one of the reasons we booked the hotel for the beach access. If the hotel does not want to take accountability, then close off that beach access.

Good stay

Customer review rating 4.5/5

Shah I. Families - 10/01/2022 Confirmed reviews ALL

Pleasant

Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Penang Beach, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gana Asst Front Office Manager

Well located, good stay. But bad customer service.

Customer review rating 1.5/5

C. Friends - 10/01/2022 Confirmed reviews ALL

The hotel is nice, the environment is very good, the beach is very clean. Everything was fine until we encountered terrible customer service. The 2 Indian lady staff who served us at the front desk on 8th January 2022 at 10 am gave us a bad check-in experience.

Good stay with lesser Hiccups

Customer review rating 4.5/5

Kallen A. Couples - 10/01/2022 Confirmed reviews ALL

Check in was fast and smooth. Excellent rooms. Breakfast crew is friendly and helpful. The food especially vegetarian mee hun I was amazed with it. Kudos to the Chef that cooked it. Overall it was a major upgrade of services compared to my previous visit and i really hope this maintains.

Decent stay, but it could be better.

Customer review rating 4.0/5

Leon L. Families - 08/01/2022 Confirmed reviews ALL

Facilities are good, view is beautiful. In-room facilities need to be further improved. Other than that it was good.

Good stay

Customer review rating 4.0/5

Lyia Couples - 07/01/2022 Confirmed reviews ALL

Meet expectations

Dear JAMALIA I., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Asst Front Office Manager

Good stay

Customer review rating 5.0/5

Fiza Families - 07/01/2022 Confirmed reviews ALL

I really enjoy staying there. Will come back again. Can you give diacount for me ?

Dear NURHAFIZA B., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly contact hotel directly for your future bookings to check on our promotion rate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gana Asst Front Office Manager

Dissapointed

Customer review rating 1.5/5

Roszali Families - 07/01/2022 Confirmed reviews ALL

Dissapointed bcoz hotel only provide 1 room 1 breakfast. I book 2 room but only 2 breakfast given. Sorry Not recommended.

Quick Urban Hideaway

TripAdvisor rating 4.0/5

Hizzatt 03/11/2021 TripAdvisor review

My rating says it all. Nonetheless I must give extra credit to Gana @Recep for accomodating my early arrival for my adhoc online meeting. Accor plus is a value membership indeed. Thank you for the hospitality

4 Stars hotel with only 2 check in counter

TripAdvisor rating 3.0/5

nazham80 20/10/2021 TripAdvisor review

overall stay is ok since i get upgraded to room with a sea view. i have bad experience during my check in as there's only 2 counters available for check-in and check out. Unluckily i checked in at 3pm (peak time) and i need to wait almost 1 hour to be served. Although i am accor platinum member, i dont get any privileges to get priority check-in. The counter only has the Priority Check-In sign but it dont work that way. Another bad experience i have, as a platinum member i dont get my welcoming drink vouchers and also welcome amenities. And i need to asked for my breakfast - other hotels the pleasantly explained well on the benefits of platinum member. Also, limited parking space. i need to think 10 times before i go out because if the parking is full i need to park at the next building - i am not sure need to pay or not because i decided not to go out. i miss enjoying my dinner in Penang

Dear nazham80, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns regarding our front office services and parking issues. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Izza, Marcom & Admin

Not up to accor standard

TripAdvisor rating 2.0/5

OnAir47578261621 06/01/2021 TripAdvisor review

As a platinum member, i felt not very good in this 2nights trip. and there got couple of feedback i hope it can be improved next. 1. Long waiting 2 hours for check in 2. 1st night didnt upgrade my room 3. No hightea and happy hour be covered 4. No welcome fruit be prepared. 5, No welcome letter or services related note 6. Room didn't clean well(oil and grease can be found on the floor) 7.soundproof very poor (can hear baby cry at the midnight)

Dear OnAir47578261621, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. We’re so sorry that your experience did not match your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer and we are gutted when we did not meet up to your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, we will use the feedback to make us better and to ensure this does not happen again. Last but not least, it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

Mercure Penang Beach

TripAdvisor rating 4.0/5

sfmah2021 04/01/2021 TripAdvisor review

we like this place, is very nice place and cleanliness, will stay again with my family and friend ..................... if got give together with breakfast is better...................... when come out from hotel can straight face at sea..nice

Dear Sfmah2021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryei Soh Assistant Front Office Manager

6 Hours to Check in

TripAdvisor rating 2.0/5

TommyOoi 02/01/2021 TripAdvisor review

Arrived at 2pm but could only check in at 8pm. Waited at sofa for 6 hours with no help from staff nor courtesy update from them. Every hour require to follow up on the room ourselves. Didnt even bother to do damage control or compensation

Dear Tommy Ooi, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Ryei Soh Assistant Front Office Manager

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