Mercure Penang Beach 4 stars

The located are good and the good view in the room, one thing to improve are the carparking area limited . Will be stay again if the carpark is improve Limited of carport but don’t why some of the guest can reserve the carpark lot , this will made the guest feeling no. Conforming

We had the ocean view room and the view did not disappoint. The staff was attentive and professional. The room is clean but the bedsheets are a bit worn and torn. The TV programmes can be better to be in line with other Mecure hotels I have stayed in the region.

I felt that the hotel was really good value for money. We booked the suite and it was a 5 star view. The reception was good, but it can be improved, I think more information and a the warm reception of guests needs to be improved. The breakfast on the other hand was not a good experience. We should not need to wait 40 minutes for coffee, get a big coffee tumbler and let people help themselves. Also, we were there during the high season and it became evident very quickly that the team is not trained enough or rather the technology and the equipment to be able to keep up with the high number of guests. I see great potential here. Thank you for a very nice and memorable stay.

Mercure has a comfortable, clean and spacious room for a business or family gateway. Hotel front desk and staffs are generally friendly and helpful. For a more comfortable stay, some of the upgrades and suggestions to would be to upgrade the mattress (sagging springs) and provide a several subscription TV channels for movie and kids shows i.e., HBO, Cinemax, Cartoon Network, etc. The Local Nation TV channels provided may not be an entertainment to all guests.

Breakfast taste disappointed and hotel rent out beach give people celebrate married party make the sound noises until 1am to disturb sleep also bathroom shower gel bottle stopper broken make my wife fingers wounded