Customer review rating (ALL Rating) 4.1/5 1,502 reviews
Mercure Penang Beach
505 Jalan Tanjung Bungah, TANJUNG BUNGAH
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Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.
Mercure Penang Beach features 220 cosy Non Smoking rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.
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100% genuine reviews from our guestsFind out more
Customer review rating 3.0/5
Aslizan Families - Confirmed reviews ALL
Good stay but bad service F&B. I'm waiting for an almost one hour just 2 dishes and drink..end up nothing get the menu cause lack off communication with waitress and kitchen. Waste my time during tea time.
Dear Mr ASLIZAN, Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the inconveniences. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Izza Marcom & Admin
WELL LOCATED , GOOD STAY
Customer review rating 4.0/5
Man Families - Confirmed reviews ALL
LACK OF PARKING
Dear Mr SULAIMAN, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. Thank you again for sharing your experience, and we hope to welcome you again in the near future. Sincerely, Izza Marcom & Admin
Wonderful staycation for family trip.
Customer review rating 5.0/5
L. Y. X. Families - Confirmed reviews ALL
The sea view of the room is amazing, bed was comfortable and the twin bed was suitable for family especially with kids. Thank you Mercure Penang for giving such a good accommodation experience.
Dear L. YUNG X., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Izza Marcom & Admin
Disappointed. Poorly managed
Customer review rating 2.0/5
Max K. Families - Confirmed reviews ALL
Bathing towel is not clean, strong odour. Guests was smoking in non smoking rooms. Breakfast selection is limited and certain food like the processed foods were poorly served, not freshly cooked. Dining tables were dirty and the waiters were not paying attention to this.
Dear Mr MAX K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Apologies for the inconveniences. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Sincerely, Izza Marcom & Admin
Customer review rating 3.5/5
Jonathan L. C. W. Families - Confirmed reviews ALL
Everything in the hotel was good except for the housekeeping that should have more attention. Coffee provided in the room is expired (coffee packs all harden). Towels provided in the rooms are not complete. Some towels comes in pairs and some in singles. All have different standards. All electrical utilities should be check ie my room hair dryer wire is expose. Maintenance & housekeeping dept should be monitor closely.
Dear Mr JONATHAN CHEE W. L., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive your feedback and concerns regarding our amenities in the room. Apologies for the inconveniences. I will share your comments with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Izza Marcom & Admin
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price