Mercure Penang Beach 4 stars

TripAdvisor rating 4.0/5 1,407 reviews
Mercure Penang Beach
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+ 16 Services
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Room 1

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Hotel extras

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • Free scheduled shuttle service to Bayan Lepas Industrial Area and Straits Marina Bay.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)

Hotel location

Mercure Penang Beach

505 Jalan Tanjung Bungah
11200
tanjung bungah
malaysia

Tel: +6043718888

Fax: (+60)43/718802

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    PENANG INT'L At 23km / 14 miles

GPS :5.4638, 100.3019

Our accommodations

Mercure Penang Beach features 220 cosy rooms and a wide variety of room configurations, overlooking the Andaman Sea. Perfect for rest and relaxation.

Superior Room with 1 King-size Bed.

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 Double Beds.

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 King-size Bed, Ocean VieW.

  • Max. number of persons: 3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 Double Beds, Ocean view.

  • Max. number of persons: 3
  • Area: From 28
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 King-size Bed, Ocean view.

  • Max. number of persons: 4
  • Area: From 56
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Suite with 1 King-size Bed, Ocean view.

  • Max. number of persons: 4
  • Area: From 88
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

The Ombak

Type of cuisine: International

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Coffee House, which features stunning ocean views. Open for breakfast, lunch and dinner. Pair your meal with our selection of wines and enjoy the tropical sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M Bar

Photo non contractuelle / Strictly non binding

M Bar provides a relaxing ambiance and magnificent sea view with soothing background music. An ideal escape after a hectic week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 532

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Penang Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

415 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,407 reviews

Good location and friendly hotel

TripAdvisor rating 4.0/5

SantiMI6 Family - 11/12/2019 TripAdvisor review

We were enjoyed our stay, the staff were friendly and helpful. Thanks for upgrade the room so as family we were able to be together. This time, the beach was a bit dirty, and need to have more variety of christmas songs as every breakfast we heard the same songs over and over again.

A hidden gem

TripAdvisor rating 4.0/5

Chee Leong C Couples - 06/12/2019 TripAdvisor review

Although the hotel did not look fantastic when viewed from outside but when we stayed one night there, it totally took our breath away. The view from our suite room was panaromic. The two framed window pane in the room looks like gigantic 200" TVwith a view of the mountains, sea, sand, and beach that melts into the room. We just stayed in our hotel and enjoy walking the beach, taking nice sunirse silhoutte photos with yoga poses. And enjoying our delightful breakfast just seconds from the nice lapping waves of the sea. If I had one thing to gripe, the check in could have been better. Despite holding a platinum card, we were not immediately upgraded to a suite until we asked for it. A nice hotel staff Deavite tended to us and help us to feel welcome. No doubt we will be stay at this hotel when we return next time. The other plus was this is a short drive away from Penang famous eateris.

Dear Mr Leong, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we have taken note on your suggestion to improvise our check in process. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh (Assistant Front Office Manager)

A wonderful family holiday

TripAdvisor rating 4.0/5

DayTrip41622305989 Family - 05/12/2019 TripAdvisor review

Thank you Mr Dennis Dhillon, the Front Office Manager. I must compliment you for offering the best 2 rooms in the house . They are Room 546 and Room 548. They are the executive suite that offers a comfortable lounge in between 2 comfortable bed rooms. And not forgetting to thank Ms May for your courtesy arrangements of decorations, cake and a bottle of red wine to help us celebrate our wedding anniversary. My family will definitely stay at this hotel again

Dear Mr Goh, We very much appreciate your comments regarding your stay at the Mercure Penang Beach, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh (Assistant Front Office Manager)

Truly refurbished resort and less passion staff

Customer review rating 4.2/5

Y. Friends - 03/12/2019 Confirmed reviews ALL

The moment I arrived, only one reception and she is busy with chit chatting on the phone, not sure how important is that call , it’s like laugh and casual observed. I stand there looking at her doing this for 5 minutes and I voice out being impatient. She just say wait a while and continue her chat. Is that the way to greet customer? Or maybe I’m just silver member, haven reach gold member? The room is fine but I’m surprise the toilet is hospital setting and non maintained, stains are seen and it’s old. I doubt toilet like this is accepted by Accor. No toilet roll is given and call to wait for almost 15 20 minutes for it to arrive to us but the housekeeping guy is very friendly to give us extra mineral water as requested Pool is fine and new but cleanliness need to notice more because I swim in the morning, I guess it was cleaned Food is standard , not bad Check out is good Parking is confusing with the two way traffic on the same road Some signage is needed or staff to guide

Dear TIAN NENG Y., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

Great and comfortable hotel

Customer review rating 4.2/5

Harry C. Solo - 03/12/2019 Confirmed reviews ALL

Everything from checked in to checked out was perfect including the breakfast and the buffet I ate. But one issue is that hotel allow smoking in the G/F bar. I couldn’t stand the smoke so I sat outside (lobby area) to have my welcome drink

Dear HOON CHONG C., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other note regards on the smooking at the Bar, we will bring up this to management team for further discussion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Nice view and nice place

Customer review rating 4.2/5

Mohd Y. B. Y. Families - 03/12/2019 Confirmed reviews ALL

Good service,nice place,comfortable room,

Dear MOHD YUSALMIE BIN Y., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thinesh (Assistant Front Office Manager)

can be improved

Customer review rating 4.2/5

L. C. K. Families - 03/12/2019 Confirmed reviews ALL

I requested for extra blanket and towel, it takes long time (around 1 hour) and myself to call 2 times before the requested item reach my room. hanger in the bath room are loosen, one of the towel provided in the room are torn (on my second day of stay)

Dear CHEE K. L., We were truly honoured that you spend your time at Mercure Penang beach. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, we take this matter very seriously and our respective department are working on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant one. Sincerely, Dennis Dillon (Front Office Manager)

Excellent service

Customer review rating 4.2/5

Mohd R. Families - 03/12/2019 Confirmed reviews ALL

Very good moments..

Dear MOHD r. MOHD r. BIN MOHD RAMLI, We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Welcoming Atmosphere with great beachfront

Customer review rating 4.2/5

Shahrul Business - 02/12/2019 Confirmed reviews ALL

IT was a pleasant stay, Stepping into the hotel was like a different experience with it's open air concept and breze from the beach. The staff were friendly. Checking in could be faster and they didn't pass me any welcome drink voucher (might not be applicable to Mercure) Breakfast was basic compared to some of the other hotels I've stayed in Penang even though the price point for teh room was higher.

Dear SHAHRUL NIZA E., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback yet there is an error on the desk which never produce the welcome drink upon your arrival, we have informed to the respective deprtment concern for reprimand in the future with better services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Excellent stay

Customer review rating 4.2/5

Pauline C. Families - 02/12/2019 Confirmed reviews ALL

A great place with all facilities met. Staff at the front desk lobby were all excellent staff, always smiling and helping out. I’m very grateful on that.

Dear PAULINE C., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Love, love and love

Customer review rating 4.2/5

Liza A. Families - 01/12/2019 Confirmed reviews ALL

Love all about this place from their front desk, room sercvice, foods and the most their surrounding and of coz the beach. An amazing view and breathtaking. I am sure will make my next reservation to this place again when I am in Penang.

Dear NORLIZA A., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Nice view, welcoming staff

Customer review rating 4.2/5

Akila H. I. Couples - 01/12/2019 Confirmed reviews ALL

We had a great stay. Thank you.

Dear AKILA HANIM I., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Services rendered not up to expectations.

Customer review rating 4.2/5

Helen H. Couples - 01/12/2019 Confirmed reviews ALL

Lobby has a lovely view of the sea and well furnished for guests to enjoy the view. However your front desk staff during check-in is rather slow and lack of pleasantness/ friendliness when dealing with guests. As a Accor member I was neither given any priority nor recognition besides the room upgrade, FOC welcome drinks and breakfast. Room was comfortable, clean and well equipped with toiletries. Staff on duty at the coffee house during breakfast lead by Mr. Viky provided excellent service, despite of the many guests- Mr Vikky were able make us welcome despite of being busy I was disappointed with the my dinner-ordered a BBQ chicken/ pineapple pizza. The pizza came burned on its crust, few small pieces of pineapple and worst of all my pizza came wet due to the excessive amount BBQ sauce on its topping!! I checked out from Mercure on 26 November 2019, till todate both my nights stay and Reward Points has not been credited into my account

Dear HELEN SOOK YING H., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

Clean and Value for money

Customer review rating 4.2/5

Sylvia Families - 01/12/2019 Confirmed reviews ALL

Very good view from my room. Room size is big enough and bathroom is clean.

Dear SYLVIA L., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Currently the only Accor site on the island

Customer review rating 4.2/5

Meg Couples - 01/12/2019 Confirmed reviews ALL

I chose to book at Mercure Penang Beach because it was at the time of booking the only Accor property on the Island. Unfortunately my stay was not great. The location was average and staff need quite a bit of training. Room was Ok, restaurant disappointing.

Dear MEGAN R., Thank you for taking the time to tell us about your experience at the Mercure Penang Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Dillon (Front Office Manager)

nice hotel

TripAdvisor rating 4.0/5

cheekonglau Family - 01/12/2019 TripAdvisor review

good location and friendly staff, however there is following things to be improved: 1) broken things around in the room eg: loose cloth hanger in the bathroom and torn tower provided in the room 2) when I request for extra towel and blanket I waited for unreasonable long time, I called twice before I receive the requested items.

Dear Mr Lau, Warmest greetings from Mercure Penang Beach. Thank you for choosing your stay with us. First and foremost, we appreciate the time taken to share your stay review with us here. It has been brought to my attention that your recent visit with us there is an error with the broken things around in the room which is loose cloth hanger in the bathroom and torn towel provided in the room and also waited for unreasonable long time. This is not the type of review that we would like to see, and I assure you that we will be looking into each point that you have made. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. In the interim, we sincerely wish to be given another opportunity to serve better should your trip brings you back to Penang anytime. We thank you for your kind understanding and I hope it has not detracted the overall enjoyment of your stay in Penang. Sincerely, Dennis Dillon (Front Office Manager)

Great beach so so hotel

TripAdvisor rating 4.0/5

Frank L Family - 30/11/2019 TripAdvisor review

The beach was great. Hotel staff Murly manning the pool and beach was great and helpful. The restaurant staff too. Sadly, the people at the front desk needs loads of improvement. Trainee at the front desk was a lot better than the permanent staff. Maybe it's time for a promotion for the trainee.

Acceptable

Customer review rating 4.2/5

Anonymous Couples - 28/11/2019 Confirmed reviews ALL

Painting fumes from adjacent room caused breathing difficulties. Mitigated somewhat by ionizers provided.

Dear ERNEST C., We very much appreciate your comments regarding your stay at the Mercure Penang Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other note regards on painting smell our sincere apologise Sir, this has been cascade to the managment team, we will reprimand by looking at it in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant one. Sincerely, Dennis Dillon (Front Office Manager)

Comfortable

Customer review rating 4.2/5

A C. I. P. Friends - 28/11/2019 Confirmed reviews ALL

All the service staff were wonderful and the stay was pleasant.

Dear RAWAIDAH S., We very much appreciate your comments regarding your stay at the Mercure P. Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Dillon (Front Office Manager)

Good location and helpful staff

TripAdvisor rating 4.0/5

Lane R Friends getaway - 28/11/2019 TripAdvisor review

We just had 2 nights at the Penang Beach hotel. The rooms were clean and the bed very comfortable. The fitness room was one of the best I've seen in a hotel; small but well stocked, and being next to the pool and beach, had fantastic views. The staff were very helpful and friendly. I chatted a couple of times to the head of housekeeping and he's clearly proud of where he works - quite rightly so. We did not eat or drink in the hotel, but there is a large food area a few minutes walk down the road and a great bar (Bora Bora) right next to the beach a couple more minutes on from that.

Dear Lane, We were truly honoured that you spend your time at Mercure Penang beach and delighted to see you enjoy your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We look forward to welcome you again for your next visit in Penang. Kind regards, Dennis Dillon (Front Office Manager)
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