Mercure Penang Beach 4 نجوم

Dear brisgirl706, Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay at Mercure Penang Beach. It’s fantastic to know that you enjoyed our peaceful location and the views from our drinks and food deck. Our team is dedicated to providing exceptional service, and we’re glad that their helpfulness made a positive impact on your experience. We truly appreciate your kind words and are delighted that you found great value for your relaxed getaway. We hope to welcome you back soon for another memorable stay! Sincerely, Gerard Chan Resort Manager

Dear NithiyanathanG, Thank you so much for taking the time to share your heartfelt review with us. We are truly honored that you chose Mercure Hotel Tanjong Bungah to host such a meaningful event to honor your mum on All Souls Day. We are delighted to hear that Joan, Vivien, and Timothy were able to provide you with the support and reassurance you needed, especially considering your location in Singapore. It’s wonderful to know that our team's dedication and attention to detail helped make your memorial service a memorable occasion. We sincerely apologize for the power outage due to the main grid issue, but we appreciate your understanding and positive outlook despite this unexpected situation. It’s gratifying to hear that, overall, you found the food and arrangements exceeded your expectations, and that you were able to create lasting memories with your family and loved ones. Thank you once again for your kind words and for recognizing our team’s efforts. We will be sure to pass along your praises to everyone involved. Should you ever find yourself in the area again, we would be honored to welcome you back. Wishing you and your family all the best. Sincerely, Gerard Chan Resort Manager

Dear Valued Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback as it helps us improve our services. We are glad to hear that you found our hotel to be a good place to stay and that you enjoyed the family-friendly pool area and gym. It's great that our location suited your plans. We apologize for the issues you experienced with road noise and the thin connecting doors. We understand how important a peaceful environment is for our guests, and we will take your comments into consideration as we continue to improve our accommodations. Regarding your interactions with our staff, we appreciate your understanding and will work towards ensuring that all requests are properly communicated and documented. We strive to offer a wide variety of breakfast options, and your feedback about the catering for western tastes will certainly be addressed in our menu planning. Thank you once again for your feedback, and we hope to welcome you back on your next visit! Sincerely, Gerard Chan Resort Manager

Dear Ejlai, Thank you for taking the time to share your feedback with us. I sincerely apologize for the issues you experienced during your stay. Your comments regarding the check-in process, room readiness, and housekeeping services are concerning, and I assure you that we take them seriously. It is disappointing to hear that we did not meet your expectations, especially after you communicated your requests prior to your arrival. We strive to provide our guests with a seamless experience, and it is clear that we fell short in this instance. I would like to assure you that your feedback will be addressed with our team to prevent similar situations in the future. We are committed to improving our service and ensuring that our staff receives the necessary training to meet our guests’ needs effectively. I hope you will consider giving us another opportunity to provide you with the high-quality experience that we aim for. Please feel free to reach out to me directly for any future stays, as I would like to personally ensure that your requests are met. Thank you for your understanding and for bringing these matters to our attention. Sincerely, Gerard Chan Resort Manager

Dear valued guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, especially regarding your room location and the noise disturbance from the street. We understand how crucial a good night's sleep is, and we regret that we fell short in providing that for you. We also appreciate your feedback regarding the meal you had at our coffee shop. Our aim is to offer quality food that meets our guests' expectations, and we are sorry to hear that we did not deliver in this instance. Your comments will be shared with our culinary team to ensure that improvements are made. As an ALL member, your loyalty is important to us, and we are disappointed that your experience did not reflect the high standard we strive for. Being a loyal member, your booking was made using Expedia and benefits are honored for direct booking with us for the benefits. We hope to have the opportunity to welcome you back in the future, where we will do our best to provide you with a more enjoyable stay. Thank you again for your valuable feedback. If you would like to discuss your experience further, please feel free to reach out directly. Sincerely, Gerard Chan Resort Manager