Mövenpick Hotel And Casino Malabata Tanger

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1 件のレビュー

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Avenue Mohamed Vi, Baie De Tanger, 90000 TANGER, Morocco

説明

ホテルのその他の情報

  • Spacious rooms with superb views

  • Large outdoor pool and gardens

  • Restaurants, bars, and casino

  • Well-equipped, spacious, day-lit gym

  • Good choice of meeting rooms

当ホテルの客室

ホテル所在地

Mövenpick Hotel And Casino Malabata Tanger

Avenue Mohamed Vi, Baie De Tanger
90000 TANGER
Morocco

GPS:35.78482, -5.763769

電話番号
ファックス +212 5393-29332

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1 件のレビュー

トリップアドバイザーの評価  3.5/5  681 件のレビュー

Horrible hotel!

トリップアドバイザーの評価 1.0/5

Tonya B ファミリー - トリップアドバイザー認証口コミ

I had high expectations for my stay at Mövenpick Hotel in Tanger, especially given its association with the Accor brand. Unfortunately, my experience was nothing short of a disaster. From the moment we arrived, it was clear that the staff lacked any semblance of hospitality. Not only were they unfriendly, but they also showed complete disregard for the Accor loyalty program. As a loyal member, I expected to be treated with a certain level of respect and courtesy, but instead, we were met with indifference and outright rudeness. The staff seemed completely uninterested in helping us, and any requests we made were either ignored or met with a dismissive attitude. It was evident that they had no intention of following the standard procedures or providing the service one would expect from a hotel of this caliber. To top it off, we were made to feel unwelcome and disrespected throughout our stay. It was as if our presence was an inconvenience to them. I have never experienced such poor treatment in any hotel, let alone one that carries the Mövenpick and Accor names. I would strongly advise against staying at this hotel. The experience was horrible, and I will certainly not be returning. Mövenpick Tanger needs to seriously reevaluate its staff and management practices if it wishes to maintain any semblance of a reputable hotel.

Dear Tonya B., Thank you for choosing Mövenpick Hotel & Casino Malabata Tanger and for sharing your opinion, which helps to improve our services. We are very sorry to know you are dissatisfied while our primary mission is to offer you a privileged moment of relaxation and pleasure: unfortunately, your stay didn’t meet your expectations. We will communicate your constructive comments to all teams and ask you to accept our apologies for any inconvenience encountered during your stay. We hope you will consider giving us another chance for a better experience. Sincerely Yours, Alain Rillof General Manager

Definitely not 5 star as advertised & very poor

トリップアドバイザーの評価 1.0/5

annefruit トリップアドバイザー認証口コミ

This is definitely not a 5 star Hotel, not for the product and not for the service. We checked in & booked a Deluxe Sea View room. The view was half sea view half mountain. The room product was very basic and below even a 3 star hotel standard. Plugs were not working in the room(mentioned to the reception but never fixed), the Key did not go into the socket to turn on the electricity ( engineering had to come at 2 different times to help us turn on the lights), you cannot even stand straight in the shower in the bathtub as it is fixed too low). There is a tiny little balcony with not even a chair for you to enjoy the 'view' or 'outside space'. The overall service was extremely poor. Breakfast was a disaster, the staff running everywhere, dirty tables all over the place, the buffet never refilled and very limited in terms of options, the pastries de frozen. Lunch I asked for a salad one day & it came without any dressing & not at all what the description said in terms of ingredients. They only had 1 brand of Rosé in stock which of course was the most expensive one. On average it would take about 1 hour for the food to come. One day we ordered lunch by the pool as they had just served the people next to us and the first server said no. When we said the people next to us just were served they said ok. The next day we asked to be served by the pool and they said no... very confusing. The worst part is that at the check out when the manager asked if we enjoyed our stay and we said 'honestly it was not great' he replied 'OK'. I would never ever return, the prices for F&B are very high & not at all in line with the service. Room product is not ok & overall staff simply do not care (especially at the reception).

Chère annefruit, Merci d’avoir choisi le Mövenpick Hotel & Casino Malabata Tanger et de nous avoir fait part de votre feedback car votre avis est très important pour nous. C’est avec grande désolation que nous apprenons que votre séjour n’a pas été à la hauteur de vos aspirations et que vous avez été déçue de votre visite. Vos commentaires constructifs, qui nous aident à améliorer continuellement notre prestation de services, seront partagés avec les services concernés pour remédier immédiatement aux disfonctionnements constatés par vos soins. Aussi, nous vous prions d’accepter toutes nos excuses pour les éventuels désagréments qui vous ont été causés et espérons vivement avoir l’opportunité de regagner votre confiance. Vous réitérant tous nos sincères regrets, Cordialement vôtre. Alain Rillof Directeur Général

Fantastic hotel with views of the ocean

トリップアドバイザーの評価 5.0/5

Imran K トリップアドバイザー認証口コミ

Fantastic hotel and staff Mohammed the manager is excellent and does everything to meet our needs. The rooms are nice and clean, the shower is excellent and the facilities are spot on, you can on them to make your stay a memorable one. Thank you to all at Movenpick Malabata tangier

Dear Imran K, Thank you very much for your positive assessment of your recent experience at the Mövenpick Hotel & Casino Malabata Tanger. We are glad and proud that you enjoyed your overall stay. Knowing that you are completely satisfied with your experience encourages us more and remains our greatest reward. We will share your wonderful impressions with all our Team who will be very proud and delighted that it was up to your expectations. We hope to have the pleasure of welcoming you very soon again at your “home away from home” in Tangier. Best regards. Alain Rillof General Manager

Movenpick Tangiers

トリップアドバイザーの評価 4.0/5

Brian L トリップアドバイザー認証口コミ

We were a group of ten family members on vacation following a tour to four Moroccan cities. We arrived December 29, 2023 for three nights. The hotel is beautiful and the beds comfortable. The bar has great service. However, I don’t understand why they allow smoking indoors in the 21st century. Second hand smoke is very harmful to chicdren and the elderly. Smokers should be going outdoors 25 feet from entrances. I will not stay at this hotel again because of the smoking policy.

Dear Brian L, Thank you very much for having chosen our hotel and for having taken the time to share your remarks further your recent experience. We are happy to learn that you highly appreciated our hotel, our comfortable beds as well as the great service in our bar. However, we are sorry to read that we have failed to give you complete satisfaction and we would like to express all our apologies for any inconvenience caused to you during your stay by our smokers guests. Your valuable and constructive observations help us to improve on our services and products. We sincerely hope we shall be able to regain your trust and looking forward to welcoming you again at the Mövenpick Hotel & Casino Malabata Tanger, your “home away from home” in Tangier, Very sincerely yours. Alain Rillof General Manager

Just don’t stay here.

トリップアドバイザーの評価 1.0/5

30Annemarie16 Couples - トリップアドバイザー認証口コミ

Oh dear where do I start. The room was very tired and could have been cleaner. The buffet food for dinner was dreadful. Limited selection and very poor quality. When we went down for breakfast most of the tables had been used and none had been cleared even though it was only 8am. I started to clear myself because when I eventually found a waiter and asked him to clear it he disappeared. The buffet selection again was very limited and the omelette that I ordered was under cooked.

Dear 30Annemarie16, Thank you for choosing the Mövenpick Hotel & Casino Malabata Tanger and for taking the time to share your feedback further to your recent visit. Your opinion is constructive and important. Despite the fact that our guest’s comfort and convenience are the first of our priorities, we are sorry not to have been able to meet your expectations. We are really distressed to learn that you were not happy with your stay and to see your disappointment and would like to express all our apologies for any eventual inconveniences caused to you. We kindly assure you that we will work on the points you brought to our attention: your review is important and helps us to improve on our product and services. We sincerely hope to regain your confidence and welcoming you at the Mövenpick Hotel & Casino Malabata Tanger for a better experience. Best regards, Alain Rillof General Manager

との提携 TripAdvisor

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Tangerのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。