约旦死海瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 1,228 评论

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Dead Sea Road, Sweimeh, Po Box 815538, 11180 安曼, 约旦

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酒店其他优惠

  • 真正的阿拉伯乡村风格度假酒店

  • 6000 平方米（1.5 英亩）的 Zara 水疗中心

  • 占地 8 公顷（20 英亩）的繁茂花园

  • 9 家餐厅和酒吧

  • 因适合举办各种会议和大会而闻名

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酒店位置

约旦死海瑞享酒店

Dead Sea Road, Sweimeh, Po Box 815538
11180 安曼
约旦

GPS:31.71733, 35.586136

电话
传真 +962 5 356 1122

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

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ALL 评级  4.5/5  1,228 评论

TripAdvisor 评级  4.4/5  7,383 评论

Fell flat

Tripadvisor 评级 2.0/5

molly j 经 TripAdvisor 认证的评论

We’ve traveled extensively with our older children and this was the first time we were charged extra for them. If you are traveling with kids older than 12, you’ll have to pay extra, even with a family suite. We asked for clean towels one night and they never arrived. The bathrooms were moldy, the toilet didn’t flush and the shower didn’t drain. The inside of the rooms look like they are straight from 1995. The outside areas of the hotel are fun but our rooms were nonfunctional and dingy.

Good ambiance, great location - but “hit and miss” on service

Tripadvisor 评级 4.0/5

gourmetflo 经 TripAdvisor 认证的评论

Just wrapping up a shorter stay at Mövenpick Dead Sea, at the end of a longer Jordan trip. Mövenpick Petra is overall an enjoyable place to stay, with fantastic views (our room was in the Wadi Rum area, close to the beach - with a great terrace to sit, and enjoy the sea- and sunset views: worth getting those rooms). The overall design idea of a “village feel” is well executed, and many areas have beautiful gardens, and older, larger trees. Lots of pools, and - as it is somewhat low season - not crowded and enjoyable. On the positive, we enjoyed the heated pools, the lovely setting, and most staff genuinely doing their best - also Dinner at Luigi’s, especially the beetroot & Gorgonzola salad, as well as the risotto, were really good. Breakfast is well presented, with a lot of staff available. There were, however, a few let-downs and inconsistencies that spoilt a bit what could have been an outstanding experience given location and potential: — Responsiveness ahead of our stay: as usual, I reach out ahead of our stay to check on room location, restaurant reservations, and advise the hotel on arrival/departure times. Some responses came back on specific items from different departments, some of those never responded, other answers were confusing. — (Non-) Availability of venues - with inaccurate information on website: one of the reasons we chose Mövenpick over the many other options available within 200m left and right was the availability of a pan-Asian restaurant, Chopstick - only to learn a day before that it is “closed until further notice” (yet still listed on Accor App, Website and Google as open). Hairdresser in Spa is close - while still listed. All no big deal, but would be professional to update — Our room overall was lovely, but the bedding is totally worn down, felt like lying in a hammock rather than the usual Mövenpick / Accor high quality bedding. Pillow had “clubbed-together” feathers that felt like having small balls inside. Needs urgent replacement. Also room a bit damp, with the typical smell. — The Dead Sea “beach” is a nice touch, but it’s actually quite difficult to go into the water - why not have a simple wooden, removable walk way with a handle? The hotel staff is wonderful helping guests, but this feels a bit “neglected” — Breakfast service: while overall a nice spread, and lots of waiters we ordered an extra sparkling water. First, waiter forgot - and after reminding kindly another colleague came with the Bottle, and - despite my wife signaling to him - served the water to a different table which had 1) been blocked for a French later-age couple in an awkward way by the head waiter (lying that “others that taking this table”, and chasing away another Asian-looking client before), and 2) seemed to be treated with clear preference over other guests. Then - the head waiter realizing the mistake - ordered his colleague to our table, where he filled one glass with the remaining sparking water, again totally ignoring my wife - and then just disappeared. No word, no excuse. Only after speaking to the restaurant manager, they both came back with a second glass, and a new bottle. The main point is the apparent ignorance of my wife, who is a hotel school-trained hospitality professional herself - apparently looking Asian, and being a women - which made her feel ignored, less valued and not like a guest. We understand cultural nuances, being citizens of two continents ourselves, and having travelled the world as independent travelers. But behavior like this in a supposedly international, Accor-run 5* hotel has nothing to do with cultural sensitivity - it’s just poor training, and unprofessional behavior. While we enjoyed our last hours at the wonderful infinity pool, with the friendly pool attendant and having good room service food on our terrace overlooking the Dead Sea - but we leave with a hotel that would have SO much potential, but is currently not fully living up to it.

客户意见评级 3.0/5

Yu Z. 家庭住宿 - 所有已确认评论

门口的小接驳车让帮忙送到房间门口，两个行李安检的人员告诉我们你们自己走回去就行，我说请车子送我们回去，告诉我们等10分钟

Dear Yu Z., Thank you for sharing your feedback regarding your recent experience with our shuttle service. I regret to learn that you encountered inconvenience with the luggage assistance. Your comments are invaluable as we strive to enhance guest experiences. Best regards, Rawan Fakhouri Guest Relation Manager

Movenpick

Tripadvisor 评级 5.0/5

Explorer41195346778 经 TripAdvisor 认证的评论

I had my best stay ever , everyone was so friendly, the front office team was so kind , room and facilities was such a great venue to visit and stay in , room and swimming pools was clean and comfortable to use

Dear Explorer41195346778 allow me to thank you for choosing Mövenpick Resort & Spa Dead Sea as a destination to stay and for sharing your rating on. We are happy to know that your stay with us met your expectations. We are looking forward to welcoming you back in your next to the Dead Sea. Warm Regards, Rawan Fakhouri Guest Relation Manager

Great resort on the Dead Sea

Tripadvisor 评级 5.0/5

jilnacs 经 TripAdvisor 认证的评论

We booked at stayed in a sea view room. Pros: A huge and stunning resort on the Dead Sea with several pools, including winter pools with heating, jacuzzis, and access to the Dead Sea including mud bath facilities. Buildings had a beautiful aesthetic of traditional middle eastern stone. There are also tennis courts, a gym and spa onsite. We did not use these during our short stay. The resort is massive and so there are golf carts available to take you around. This was particularly helpful to get down to and up from the Dead Sea as the resort is built up way above th Sea level. Dead Sea experience was very good, there were plenty of hotel staff, included life guards to assist all guests and mix mud, adding to the overall experience. In the evening, there was entertainment including belly dancer and traditional singers. As a Movenpick tradition - there is a chocolate hour which served various chocolates - a lovely touch. Bars served alcohol and 2 bars had a happy hour with selected drinks - 50% off. Room was a good size with several toiletries, fridge and a very comfortable large bed. Balcony had a great view for the sunset. Mini bar soft drinks were included within the price. The breakfast and dinner buffet options were extensive. It was my birthday during our trip, staff organised a cake post dinner in the room which was a lovely touch. Cons: Overall, the rooms are dated and are in need of a renovation. In particular, the bathroom was worn and sealant etc was not clean. The dinner / breakfast buffet restaurant does not flow well, as the food and seating area is separated. Felt more like a canteen rather than 5* resort buffet. Service to replenish items in buffet felt slow, waited and asked several staff for carrot juice (which was finished). More attentive staff is required.

Dear jilnacs allow me to thank you for choosing Mövenpick Resort & Spa Dead Sea as a destination to stay and for sharing your rating on. We are happy to know that your stay with us met your expectations. We are looking forward to welcoming you back in your next to the Dead Sea. Warm Regards, Rawan Fakhouri Guest Relation Manager

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其他网络用户评价我们的酒店

  • 823 评论 9.2/10 位置
  • 2,017 评论 8/10 房间
  • 4,121 评论 9.3/10 服务
  • 13 评论 7.7/10 上网
  • 1,066 评论 7.9/10 清洁度
  • 1,048 评论 9.5/10 早餐
  • 845 评论 8.7/10 设施
  • 680 评论 8.6/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。