Mövenpick Casablanca 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 038

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Rond Point Hassan II Casablanca, 20070 CASABLANCA, Maroko

Opis

O hotelu

  • W dzielnicy biznesowej w pobliżu Medyny

  • Nowoczesny wystrój

  • Hotelowy parking wyłączny dla gości

  • Duża różnorodność przestrzeni recepcyjnych i konferencyjnych

  • Luksusowy, odkryty basen i spa na dachu

Nasze pokoje

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Lokalizacja hotelu

Mövenpick Casablanca

Rond Point Hassan II Casablanca
20070 CASABLANCA
Maroko

Pozycja GPS:33.583635, -7.623772

Telefon
Faks +212 5222-93080

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 038

Ocena TripAdvisor  4.1/5  Liczba opinii: 3 023

Very warm welcome

Ocena na stronie TripAdvisor 5.0/5

Thierry L Opinia zatwierdzona w TripAdvisor

Location is pretty good near the tram station and easy walk. Ambience is real cosy. Room is really nice and comfy. Luv it.

guest relation services

Ocena na stronie TripAdvisor 5.0/5

Aymen G Opinia zatwierdzona w TripAdvisor

I had wonderfully stay in movenpick hotel Service provided by guest relations was extraordinary Thanks a lot for overall services

Dear Mr. Aymen G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of service provided; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Thank you again for choosing Movenpick hotel Casablanca. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

Frustrating - no attention to detail or care shown

Ocena na stronie TripAdvisor 1.0/5

dlobdr Opinia zatwierdzona w TripAdvisor

I found our stay at the Movenpick in Casablanca very frustrating. The complete lack of care and attention to detail was appalling. I would not recommend anyone stay here given the price that is being paid. I expect better. The check in took well over 30 mins and we just had to wait around for an unknown reason. The bathroom had a long list of minor issues. The foot pedal on the bin was broken, the flush on the loo was broken (it did still work!), the lighting in the shower was poor, the toilet paper was thin and cheap feeling, floor was dirty in places with old hair, some of the tiles were cracked, the galvanisation on the fittings was peeling and there was no deal on the shower screen so the floor got really wet. However the thing that really annoyed me was that the paining was so bad. There was paint splatter on the floor and on the counter. There was even paint all over things that could easily be moved including the phone and pictures. It was just lazy and uncaring. In the bedroom the windows were very dirty and covered in bird droppings, the mugs were blemished, the safe was permanently locked, the veneer on some of the little tables was bubbling and peeling. Also having kids when we went to leave I was checking under the bed for toys I found some of the slates of the bed were broken and there was a food bowl under there! The top floor had a great view. The hotel however tried to do too much with it. The pool was up there along with the dining room. I felt a bit weird swimming whilst people had their lunch. The ground around the pool was also very slippery. They had someone permanently mopping it, yet my daughter still fell over. There was also a number of missing tiles which I actually had fun diving for! The breakfast was alright and there was a range of options. I got down early one morning and watched staff cleaning tables. I use the term loosely, they seemed to push the crumbs on the floor and then flip the mats over for the next guest! When we had arrived down later the day before there had been a lack of cutlery and plates/bowls available. The check out was probably the most frustrating part of the whole stay. I’d been staying with my wife and kids in two rooms. You get a 50% discount on the second room and the kids get free breakfast. I had the details with me on the cost we were set to pay. Despite all of this they couldn’t get their systems to line up. This meant we waited for over an hour while they sorted it out. Eventually they found out they had charged me for kids breakfasts. This meant we got away later than we hoped for a long drive.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience at Mövenpick Hotel Casablanca. We sincerely regret that your stay did not meet your expectations and appreciate your detailed observations. It is concerning to learn about the delays you encountered during your check-in and check-out, as well as the issues you experienced in your room and bathroom. We take pride in maintaining high standards, and your comments regarding cleanliness, maintenance, and attention to detail are noted. We are committed to ensuring that our facilities are well-kept and fully functional for our guests. We also acknowledge your feedback about the dining experience and the challenges with the pool area. Safety and cleanliness are of utmost importance to us, and we will review our processes to enhance our service quality. Your insights are really precious to us, and we appreciate you bringing these matters to our attention. Though we would be grateful if can get in touch with us at hotel.casablanca.reservation@movenpick.com for further explication. Again, we genuinely appreciate the time you took to inform us of the inadequacies you experienced during your stay, and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Amr El Kallini General Manager

Excellent Hotel

Ocena na stronie TripAdvisor 5.0/5

Zed G Opinia zatwierdzona w TripAdvisor

Nice hotel with beautiful view, kind stuff, food is delicious. Rooms are clean. I like the breakfast but we come from Türkiye. We eat more salty dishes. So for us we don't have much things to eat.

Dear Mr. Zed G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of food and service of our restaurants and the cleanliness of our rooms; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

Just great experience

Ocena na stronie TripAdvisor 5.0/5

Aymen G Opinia zatwierdzona w TripAdvisor

The best ever in Casablanca Great Services Great Customer Relations Services Great Food just a Great Experience. I will always recommend for business trips.

Dear Mr. Aymen G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of food and service of our restaurants; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Thank you again for choosing Movenpick hotel Casablanca and for recommending our property for business trips. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 305 Liczba opinii 9.4/10 Lokalizacja
  • 818 Liczba opinii 7.6/10 Pokój
  • 1 425 Liczba opinii 9.4/10 Obsługa
  • 23 Liczba opinii 7.1/10 Internet
  • 493 Liczba opinii 7.9/10 Czystość
  • 434 Liczba opinii 8.3/10 Śniadanie
  • 258 Liczba opinii 6.8/10 Komfort

Zarządzane przez Trustyou

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