Grand Mercure Petra 5 sterren

Dear 776simonettap, Thank you so much for taking the time to share your wonderful review of our hotel following your recent visit to Jordan. We are thrilled to read your kind words and hear about your fantastic experience with us. It's heartwarming to know that your stay at our hotel was a highlight of your trip. Our team takes great pride in providing our guests with top-notch service and ensuring that their stay is both comfortable and memorable. We're delighted that you found our location spectacular and appreciated the thorough cleaning throughout your stay. We understand the importance of cleanliness, especially when traveling, and we're pleased to have met your expectations in this regard. Our kitchen team will be pleased to know that you enjoyed our breakfasts and dinners. We aim to offer a diverse and delicious culinary experience to our guests, and it's wonderful to hear that you found them amazing. We will be sure to pass along your kind words to Ahmad Q, who left you with a warm smile. We believe that the personal touch and genuine care of our staff make all the difference in our guests' experiences. Lastly, we are grateful for your appreciation of the craftsman and his beautiful creations. Supporting local talent and artisans is something we hold dear, and it's gratifying to hear that you found them kind and skilled. Once again, thank you for your fantastic review. We hope to welcome you back to our hotel in the future and provide you with another incredible stay. Safe travels! Warm regards, Abedrabo Twaissi Cluster General Manager

Dear hansulrichw2014, It's wonderful to hear that you had such an exceptional experience at a hotel after 50 years of traveling! Your positive feedback about the staff's friendliness and attentiveness is a great testament to their dedication to providing outstanding service. It's always valuable to share your positive experiences with others to help them make informed decisions when choosing a place to stay. Thank you for sharing your review, and I hope you continue to enjoy memorable hotel stays in your future travels. Regards, Abedrabo Twaissi Cluster General Manager

Beste MartienH78, Bedankt dat je de tijd hebt genomen om ons een recensie te schrijven op TripAdvisor. Ik ben blij te weten dat je genoten hebt van je verblijf in Movenpick Nabatean Castle en dat je tevreden was met de diensten die ons team had geleverd. Wat betreft de pin van de locatie van ons hotel op Google Map, heb ik ons ​​team al gevraagd om deze te bekijken en de pin op de kaart te wijzigen en op de juiste locatie te plaatsen. Ik wil je bedanken voor het ter sprake brengen. Ik hoop je in de toekomst weer te mogen verwelkomen in Petra. Beste wensen, Armin Weller Hotel Manager

Dear janad589, We greatly appreciate the time you spent to review your recent experience in our hotel, at Mövenpick Nabatean Castle Hotel. We have read your comments and glad to know that the room view and outdoor seating areas were to your liking. On the hand, we sincerely regret your disappointment on the cleanliness level you noticed during your stay. These comments will be shared with the Housekeeping team for the remedy action assuring you that the entire team strive to exceed guests' expectations and your feedback will help our teams reaching that goal. Hoping to have the pleasure of welcoming you back in the not too distant future. Best regards, Rania Bawalsa Hotel Manager

Dear marnix V, We really wish we could have learned more about your experience while you were still in our resort. I am particularly concerned seeing your rating and I could not help but feel that we failed in providing you the services Movenpick Petra is known for. We promise to give your feedback with our utmost attention and do necessary actions in order not to disappoint any of our guests in the future. Sincerely, Rania Bawalsa Hotel Manager